Resolved Redbet large payout journey

[lewisnadasurf]

Fist of well done on the win, DO NOT go stupid and start playing big bets as will be wiped out in no time, Stick to the £30 depo

lotusch said that they are going down hill abit, I agree there, They are a good group but the rule changes are insane, Last time it was big wager on bonus and depo.

nutnut said its disgusting for a casino to check for wins & I agree, Do they bother cheeking the millions of £££ lost daily that the machines are not paying out? NO is the answer

As soon as somebody complains that the reels are not spinning right than its tough luck and thats the way the machine roll but as soon as they spin a win than they have to check? Pull he other one, absolute nonsense and a stall tatctic in my book

It seems to be perfectly ok to accept thousands of spins without a win yet to be told thats perfectly normaly, BUT when a win hits thats not normal?

I am really supersized Bryan that you agree this needs to be checked

To be fair to redbet here my colleagues in the online side said this is normal practise and happens generally once a day.

I do however get a little annoyed as when I was on the BJ table persons were doing £2000 a hand wth £250 side bets and losing. RB must of made £20k while I was on that table !

 

[lewisnadasurf]

Have chased them this morning for an update (via email) .. will keep you posted

 

[spintee]

To be fair to redbet here my colleagues in the online side said this is normal practise and happens generally once a day.

I do however get a little annoyed as when I was on the BJ table persons were doing £2000 a hand wth £250 side bets and losing. RB must of made £20k while I was on that table !

The trouble is it should not be normal practice, As you pointed out people betting big and losing do they go and check every deck of cards? simple answer to that is NO, same as machines and I have seen people on here say that machines are running weird yet live help say sorry but thats how machines work, Nether in my gambling life I heard that it will get looked into, I have heard people say when balance disapeard or not pay out right that they will look into things and weeks later feck all has come back from it.

But thats all ok as your losing and everything is perfectly working fine untill you win and all of a sudden the machine must be broke, Always in favor of the casino,

You lose 10k its perfectly ok as thats how machines work but win 10k than needs to be checked?

 

[KasinoKing]

Apologies for not getting to this sooner, it's true Marius has left the house - but I believe we'll be seeing him again soon.

I didn't know that until I read this thread
I hope he has a good LONG holiday before starting somewhere else - he must be the hardest working person in the entire gaming industry!
Lovely guy and deserves a rest after all the great work he did at Redbet.

I can't agree about having the check the win though: £15K is a fortune to many people, but it's no big deal for a casino their size.
What's to check?

KK

 

[lewisnadasurf]

I do wish I had a rep for support at this time!!

 

[spintee]

I didn't know that until I read this thread
I hope he has a good LONG holiday before starting somewhere else - he must be the hardest working person in the entire gaming industry!
Lovely guy and deserves a rest after all the great work he did at Redbet.

I can't agree about having the check the win though: £15K is a fortune to many people, but it's no big deal for a casino their size.
What's to check?

KK

I also agree about the checks, its not as if somebody can hack the servers.

My problem is why is it only with wins? when you lose its perfectly ok as thats what gambling is or so we are told. But when win its like there must of been malfunction

Its like when the cash machine malfunction on me, I took out like £200 from my skrill card and not paid me, I ring up the cash machine people as it was one of theses ATM's in a shop and I said hey I been roobed and they done all checks and stated that no withdraw has been made for that amount at that time, This did not stop skrill dectucting £200 plus fees which I finally received back 17 days later but not long after the same machine was pushing out £20 instead of £10's so take out 50 you get 100

I gave them fair warning about the machine is pissing about, albeit the people I spoke to was great, No body helped me out of pocket for them few weeks so why not pay back the favour

 

[lewisnadasurf]

Just a fairly generic reply of "still waiting from NetEnt, we are chasing etc."

So the wait goes on...

 

[colinsunderland]

I agree with others, whats to check? I would be specifically asking them how many of my losing spins have they checked, and if none, why not? If they believe a slot might have malfunctioned for a win, then why can't it malfunction on a loss. Every single spin should be checked if that is the case. If they don't believe there could be a malfunction then theres no reason to check a winning spin and its a delaying tactic.

 

[nutnut]

Love how people can justify a "check" on a win?

So let me get this straight a machine can malfunction and give a 15k win without winning? If that is the case a machine can malfunction also and make you lose 15k? So does this get checked when you lose thousands within a hour?

Unless the software can be hacked what possible reason is their to check a win. it is stalling tactics or even worse looking for a excuse to void the win.

This is gambling, it's hard enough when you win, but when you do win they make it hard enough to get it.

Redbet will never get a deposit off me after reading this thread.

 

[lewisnadasurf]

I have gone from feeling confident, nervous, now worried!

If CM says its normal practice, as do my employers, then i have nothing to worry about.

How could i of possibly rigged it? Thew answer is, i cant.

So it must be a delaying tactic, if this goes into Monday though i will not be happy.

I feel other people reading this are getting put off by RB too.

On the flip side this is exactly why i started this thread, so its having the desired effect. What if it did happen to you? Well the truth is, its messy. (so far)

 

[colinsunderland]

I have gone from feeling confident, nervous, now worried!

If CM says its normal practice, as do my employers, then i have nothing to worry about.

How could i of possibly rigged it? Thew answer is, i cant.

So it must be a delaying tactic, if this goes into Monday though i will not be happy.

I feel other people reading this are getting put off by RB too.

On the flip side this is exactly why i started this thread, so its having the desired effect. What if it did happen to you? Well the truth is, its messy. (so far)

I don't think you need to be nervous, or that anyone is suggesting you won't get paid, just that checks shouldn't need to be done (and certainly not take this long) unless they routinely do them on either all spins, or randomly on various spins each day.

 

[jimbler]

Probably waiting for him to reverse it and lose it. They saw that he upped his spin from 90p to £5.40 spin when he was rage spinning after blowing most of the original 1400K. He then got lucky with the 5 scatter. They figure that the longer they drag it out the better chance they have to get it all back.

 

[lewisnadasurf]

Probably waiting for him to reverse it and lose it. They saw that he upped his spin from 90p to £5.40 spin when he was rage spinning after blowing most of the original 1400K. He then got lucky with the 5 scatter. They figure that the longer they drag it out the better chance they have to get it all back.

Yep! I dont blame them, but its not happening.

I even played my £20 on Videobets last night, lost it all, and didnt have any desire whatsoever to go to RedBet!

The amount of time this is taking is killing me a bit though. I won the big money Tuesday night @ 22:11, so does that mean they verified the win when it happened? Or only when i tried to withdraw it?

Its going onto to nearly 3 days sitting there waiting to flush, its highly frustrating. I only want to enjoy the money, years of spinning have led up to this, and now its happened, I feel cool about it, but there is a nagging doubt thats its going to happen too, but i guess thats natural.

 

[geordiecolin]

Probably waiting for him to reverse it and lose it. They saw that he upped his spin from 90p to £5.40 spin when he was rage spinning after blowing most of the original 1400K. He then got lucky with the 5 scatter. They figure that the longer they drag it out the better chance they have to get it all back.

I bet he was supping a few beers and the more he was winning the more drunk he got and the higher the coin bet grew?
They are just waiting for him to have his next piss up

 

[bowki]

Even if its friday and you have 15k reasons to have a drink you probably should stay sober until the money hits your bank

Congrats on your win and be patient. As many said you will be paid in the end.

 

[lewisnadasurf]

Even if its friday and you have 15k reasons to have a drink you probably should stay sober until the money hits your bank

Congrats on your win and be patient. As many said you will be paid in the end.

I only drink and gamble in casinos! Not online!

 

[spintee]

I only drink and gamble in casinos! Not online!

would that be as its free

 

[lewisnadasurf]

would that be as its free

Not free! Well not in Aspers, Stratford!!

 

[spintee]

Not free! Well not in Aspers, Stratford!!

I nether played at casino on road,

I thought they would pluge you with the heavy stuff

I no my local high street with about 20 machines get free food and drink, no beers low

 

[lewisnadasurf]

I nether played at casino on road,

I thought they would pluge you with the heavy stuff

Afraid not, I dont play slots in actual casinos either (i have done but not like i do at home) - I play Blackjack and i like a bit of Casino Wars!!

 

[Mr Green representative]

Redbet Payout

Hi all,

we finally managed to get our access back since the person taking care of this account left our team, so I am really sorry about the delay in replying to this thread but, as Bryan can confirm, it was out of our control since we did not have any access to our accounts. Regarding the issue with the payment I received confirmation from our Payment department of the following:
- The withdrawal request was done by the user on the evening of the 3rd of May;
- The Payments team as per procedure needed verification of the high winnings from the Games provider.
This is a routine set-up for such large wins, we are expecting a response from the Games provider today latest tomorrow, in which case we can proceed with processing the withdrawal.

Hope this helps to clarify the issue and rest reassured that we will be always available from now onward to answer to our Casinomeister users.

 

[Mr Green representative]

UPDATE

Hi all,

we finally managed to get our access back since the person taking care of this account left our team, so I am really sorry about the delay in replying to this thread but, as Bryan can confirm, it was out of our control since we did not have any access to our accounts. Regarding the issue with the payment I received confirmation from our Payment department of the following:
- The withdrawal request was done by the user on the evening of the 3rd of May;
- The Payments team as per procedure needed verification of the high winnings from the Games provider.
This is a routine set-up for such large wins, we are expecting a response from the Games provider today latest tomorrow, in which case we can proceed with processing the withdrawal.

Hope this helps to clarify the issue and rest reassured that we will be always available from now onward to answer to our Casinomeister users.

UPDATE: we just received confirmation from our Games provider and our payments team has confirmed that the 2 pending withdrawals have now been successfully processed.

 

[lewisnadasurf]

UPDATE: we just received confirmation from our Games provider and our payments team has confirmed that the 2 pending withdrawals have now been successfully processed.

Thanks Mr EGM

I'll let everyone know when its safely in my bank...

 

[Jasminebed]

Welcome to CM EGM.

Although it was waived in this case, could you clarify the 3K limit? Is it daily, weekly, monthly, or just a limit per request for certain methods?

 

[Mr Green representative]

Welcome to CM EGM.

Although it was waived in this case, could you clarify the 3K limit? Is it daily, weekly, monthly, or just a limit per request for certain methods?

The information regarding minimum payment limits on Redbet is incorrect and we are amending it as we speak. The only limits that might be applied on withdrawals, aside from minimum amounts, are for Credit Cards withdrawal requests and are imposed by the issuing bank. Hope this helps and thanks to all the Casinomeister users for bringing this issue to our attention.