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Redbed: Free Spins email - no FS received

Discussion in 'Casino Complaints - Bonus Issues' started by leonardo99, Aug 24, 2015.

    Aug 24, 2015
  1. leonardo99

    leonardo99 Senior Member MM PABaccred webmeister

    I just received this email:
    Now we give you 10 free spins to try Dazzle Me out and also offer you a chance to get some extra free spins with a deposit today!

    Deposit and wager €20 or more and get 25 free spins.
    Deposit and wager €50 or more and get 70 free spins.
    Deposit and wager €100 or more and get 170 free spins.

    General casino terms apply.
    This offer is valid until 25th of August, 23:59 CET.
    You must deposit and wager in Dazzle Me to be eligible for the offer.
    Your free spins will be credited instantly and are valid until 26th August, 23:59 CET.

    Chat discution
    Welcome to our LiveChat support. I'm happy to assist you in either English or Swedish.
    18:23Support H...: Hello Marian, I will check your account
    18:28Support Hj...: The 10 free spins are only valid for players who have deposited and wagered 20 euro in the casino during the last 3 months. Your last deposit was in Mars
    18:28Support H...: you are unfortunately not eligible for the spins
    18:29marian : nothing about this in email..
    18:30Support H..: Sorry

    . Why I received this email if I can't enjoy the free spins? It's the first time it's happen on any Netent casino..
  2. Aug 24, 2015
  3. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Clerk with shipping discounts worldwide
    At least you got an email. I didnt even get email from them today last email was last week 50% :mad:

    But yeah that is bad style at least they should credit you those 10 spins. But I am sure if you contact Rep Marius here then he will setup some spins for you as he is great :thumbsup:

    PS UPDATE really strange i logged into my account at Redbet and there was 10 spins waiting and i did not get email.....

    Maybe try log into your account again mate and try load slot. Strangely I did not even see anything that there was spins. Normally it will show in your "bonuses" section at Redbet or small notification that there is spins on a slot. Oh well I will take them and see what happens :) GL
  4. Aug 24, 2015
  5. homerbert

    homerbert Accredited Casino Representative

    Destroying worlds
    Recently was not very satisfied with redbet CS...
    Deposited 150 euros to claim max FS. checked timeframe via google - it was ok, still 40 mins. Deposited - no FS. Live chat told me that i am late for 20 mins - daylight saving time or whatsoever, and it is just not shown for me in google. I am aksed them probably as exception i could get my 170 FS? Specially that i lost my 150 euros deposit pretty quickly - answer was no, i can't help you :( Not very solid imo, not complaining at all since i really was late 20 mins, but...Hey, it's just 20 mins, you already got my 150, why not give me those FS and make me even more loyal?
  6. Aug 24, 2015
  7. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    hi very strange for redbet , pm the reps , theryre a good casino shouldnt get any problems with stuff like that , live CS is on the ball & have found they can add these sometimes it has to go higher but mostly no problems .
  8. Aug 24, 2015
  9. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    job is OK
    No email for me but 25FS waiting on the "DAZZLE ME" :thumbsup: :D Dazzled was i not, only paid about 7 EUR which was quickly lost on DOA :D

    Cheers for the heads-up leonardo, would not have checked otherwise :)
  10. Aug 25, 2015
  11. MightyDuck

    MightyDuck Experienced Member

    electrical engineer
    Don't forget to wager your deposit once ON THE PROMOTED SLOT. I thought you could wager it in whatever way you like but it's important that you wager on the Dazzle slot.
  12. Aug 28, 2015
  13. spintee

    spintee Meister Member webby mm2

    gambler :)
    I received free spins on shazzle me from
    leovegas 5
    royalpanda 10
    redbet 5
    casumo 7
    guts, 10

    I remember reading in terms on one of them that you had to have made a depo in 3 months, I do not think it was redbet but thats normally the rule, In that case they should not really send out

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