race casino pending withdrawal

steveyboy

Senior Member
Joined
Jul 16, 2010
Location
manchester england
i withdrew £1000 on the 24/12,on the 25/12 at 12,26 get email from casino stateing heavy deposits registration,do i require a deposit limit now considering sinceregistering i have deposited £7375 AND WITHDREW £6900 means in 3 months i am down £475. so i said ok as i play to win and have fun if i lose its money i can afford to lose make my deposit limit £400 per day and asked why £1000 withdrawal is still pending,get another email 26/12 at 20.03 stateing that deposit limit means£12000 per month now there is no way i was intending to deposit that amount unless( i hit mega moolah) so i told them put what ever limit you want i am not bothered and why is withdrawal still pending, never had a reply about that twice,and chat are no use they just say its pending.checked again before this post and still pending. i have been playing slots for over 15 years and get fed up with sow and stalling tactics i notice money goes out of account straight away they dont wait.
RANT OVER IF YOU GOT TO END
 

steveyboy

Senior Member
Joined
Jul 16, 2010
Location
manchester england
Update just had email from casino with regards to withdrawal we require some documentation which has been sent.replied back not got said email and do I have to wait another 24 hours for it and response also said stinks of delaying tactics
 

brianmon

Ueber Meister
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mm4
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May 22, 2013
Location
Cumbria
There isn't really much point in UKGC licensed casinos stalling withdrawals to UK customers these days, Since withdrawals can no longer be reversed and lost.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Funny that my cash back of £80 is there ready for activation which it shouldn’t be if you make a withdrawal
L & L are not the type of outfit to delay mate and play silly buggers.

it’s also Covid and Xmas season so staff will be light on there feet, I’d not worry at all about your money as they will 100% pay you.

not sure if he’s on holiday, but the rep @L&L-Jan will sort you out if he’s free.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
There isn't really much point in UKGC licensed casinos stalling withdrawals to UK customers these days, Since withdrawals can no longer be reversed and lost.
I don’t think in this instance it’s stalling as that would be utterly pointless.
 

Playford7

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Location
North east England
Nothing is pointless to casinos keeping money as long as possible
Yeah but we in the worlds greatest country can’t reverse, and as the amount is hardly worth hanging on to for tax reasons they have no reason to just hang onto it pal.

they will pay no issues, if they don’t I’ll pay you myself I’m that confident.
 

Playford7

Permanent Ban: Too much flaming
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I do not take charity, but I would say, if your in a generous mood, send some my way hahaha :D
Haha you don’t have a cashout issue mate!

especially from a group I’m overly confident will pay said member.

If VS for whatever reason withold your rewards mate give me a PM haha!
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
i withdrew £1000 on the 24/12,on the 25/12 at 12,26 get email from casino stateing heavy deposits registration,do i require a deposit limit now considering sinceregistering i have deposited £7375 AND WITHDREW £6900 means in 3 months i am down £475. so i said ok as i play to win and have fun if i lose its money i can afford to lose make my deposit limit £400 per day and asked why £1000 withdrawal is still pending,get another email 26/12 at 20.03 stateing that deposit limit means£12000 per month now there is no way i was intending to deposit that amount unless( i hit mega moolah) so i told them put what ever limit you want i am not bothered and why is withdrawal still pending, never had a reply about that twice,and chat are no use they just say its pending.checked again before this post and still pending. i have been playing slots for over 15 years and get fed up with sow and stalling tactics i notice money goes out of account straight away they dont wait.
RANT OVER IF YOU GOT TO END
What did Jan say when you PM'd him?
 

steveyboy

Senior Member
Joined
Jul 16, 2010
Location
manchester england
jan the little darling got back to and had the email that they said they had sent sent to me problem is as race casino know my bank card was hit by a scammer so had to inform fraud department at bank which cancelled previous card and issued another when i asked support to remove said card they could not explained why it should be removed but still no. so opened file on email and i have hit the threshold so its a SOW considering i have been playing there for about 2/3 months and are £475 down do not see the logic in there reason for a SOW as its recycled cash from them and i will not ever send my bank statements and other private stuff online again so only option is to close my account and just wait for withdrawal which was made before SOW to hit my account.
 

DreamRJ

Out of this world!
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Jun 6, 2013
Location
RJVille UK
account now closed with race casino

You could be waiting a long time. As they have to now then follow procedures seeming you are refusing to send them SoW proof. So until they are happy that they are not getting them from you, they will then start the process and that can take weeks and in some cases months. But you will get the money you are owed it will just take far far longer.

I do not get why people refuse to send them. I know it is not nice that they need all this stuff but if we want to gamble and get paid in a timely manner then we just have to do it. You will face the same issue at any other casino you decide to play at eventually too. You will be in a never ending battle and then eventually you will be in a situation where you can no longer gamble online because all your accounts are closed.

So the best thing to do is just comply and send the documents they require :)

Good Luck though.
 

steveyboy

Senior Member
Joined
Jul 16, 2010
Location
manchester england
You could be waiting a long time. As they have to now then follow procedures seeming you are refusing to send them SoW proof. So until they are happy that they are not getting them from you, they will then start the process and that can take weeks and in some cases months. But you will get the money you are owed it will just take far far longer.

I do not get why people refuse to send them. I know it is not nice that they need all this stuff but if we want to gamble and get paid in a timely manner then we just have to do it. You will face the same issue at any other casino you decide to play at eventually too. You will be in a never ending battle and then eventually you will be in a situation where you can no longer gamble online because all your accounts are closed.

So the best thing to do is just comply and send the documents they require :)

Good Luck though.
if you read the post you will see why i will not comply and i know i will eventually get my money not a problem,closed accounts at william hill and 32red because i am not willing to jump through hoops sending all and everything,i have never been sent a SOW when depositing only on withdrawals.
 

DreamRJ

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Well like I said, you will still end up in a situation that you can no longer gamble online........ Only way you will be able to then is playing at rogue casinos which then will just give you even more headaches going forward and I foresee even more threads from you about them not paying you etc etc........

@colinsunderland - well to be fair why do you not get any payslips? I thought pretty much all jobs send you them or you get them given to you at work or they send them through the post? But why would you need payslips? Surely all you would need to do is show them your bank statement as they can then just see your weekly or monthly wages getting paid in. If they want proof of which company you work for, just send them anything you may have from them as proof?

If you are then playing with money won from gambling elsewhere too then just send proof of those wins too. It is not that hard. I know it is a pain to do it. But I would rather just do it then wait weeks or months of not doing so and then not being able to play at that casino again in the future. So at the end of the day if we want to continue to play online at the casinos we love to play at, we have to comply it is really that simple. No screaming and shouting will make them change their requirements for SoW requests, the UKGC set them, I doubt they will be changed any time soon.
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
Well like I said, you will still end up in a situation that you can no longer gamble online........ Only way you will be able to then is playing at rogue casinos which then will just give you even more headaches going forward and I foresee even more threads from you about them not paying you etc etc........

@colinsunderland - well to be fair why do you not get any payslips? I thought pretty much all jobs send you them or you get them given to you at work or they send them through the post? But why would you need payslips? Surely all you would need to do is show them your bank statement as they can then just see your weekly or monthly wages getting paid in. If they want proof of which company you work for, just send them anything you may have from them as proof?

If you are then playing with money won from gambling elsewhere too then just send proof of those wins too. It is not that hard. I know it is a pain to do it. But I would rather just do it then wait weeks or months of not doing so and then not being able to play at that casino again in the future. So at the end of the day if we want to continue to play online at the casinos we love to play at, we have to comply it is really that simple. No screaming and shouting will make them change their requirements for SoW requests, the UKGC set them, I doubt they will be changed any time soon.
There are millions of people in the UK not PAYE, so won't have payslips.
Casinos won't accept bank statements as SoW either.
It's not just that either, it's all the other stuff they ask for, like SoW from third parties.
 

DreamRJ

Out of this world!
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Joined
Jun 6, 2013
Location
RJVille UK
There are millions of people in the UK not PAYE, so won't have payslips.
Casinos won't accept bank statements as SoW either.
It's not just that either, it's all the other stuff they ask for, like SoW from third parties.

I know they ask for some stuff that can be pretty hard to get a hold of. But all we can do is get them what we have. If we can not get everything they ask for. Then that is not our problem. That is that casino being too strict and over the top. Any good trustworthy casino would accept little SoW proof documents. It is just some that get crazy with crazy requests that seem to never end. When you send them X you get another saying, not sufficient, we now need X etc etc and that can repeat and repeat and repeat. So I can totally understand why people hate it and get pissed off with the SoW requests and the casinos that go over the top :)
 

Steviedoo

Ueber Meister
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Oct 30, 2015
Location
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jan the little darling got back to and had the email that they said they had sent sent to me problem is as race casino know my bank card was hit by a scammer so had to inform fraud department at bank which cancelled previous card and issued another when i asked support to remove said card they could not explained why it should be removed but still no. so opened file on email and i have hit the threshold so its a SOW considering i have been playing there for about 2/3 months and are £475 down do not see the logic in there reason for a SOW as its recycled cash from them and i will not ever send my bank statements and other private stuff online again so only option is to close my account and just wait for withdrawal which was made before SOW to hit my account.

stream of consciousness kind of post....
 

Playford7

Permanent Ban: Too much flaming
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There are millions of people in the UK not PAYE, so won't have payslips.
Casinos won't accept bank statements as SoW either.
It's not just that either, it's all the other stuff they ask for, like SoW from third parties.
When I’ve been self employed I’ve always had payslips, every single job mate.

obviously affiliation won’t give you a payslip I’m guessing, but can’t your payments from whoever or whatever affy program you are with be counted legitimately as your income?

guessing it’s different when your a affy, dunover nick etc had loads of issues with casumo, saying it’s as they are self employed, well I was self employed when I done mine with them and it was a breeze as had payslips from work.

guessing it’s the affiliation as job title that’s the issue for casinos.
 

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