race casino pending withdrawal

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
i withdrew £1000 on the 24/12,on the 25/12 at 12,26 get email from casino stateing heavy deposits registration,do i require a deposit limit now considering sinceregistering i have deposited £7375 AND WITHDREW £6900 means in 3 months i am down £475. so i said ok as i play to win and have fun if i lose its money i can afford to lose make my deposit limit £400 per day and asked why £1000 withdrawal is still pending,get another email 26/12 at 20.03 stateing that deposit limit means£12000 per month now there is no way i was intending to deposit that amount unless( i hit mega moolah) so i told them put what ever limit you want i am not bothered and why is withdrawal still pending, never had a reply about that twice,and chat are no use they just say its pending.checked again before this post and still pending. i have been playing slots for over 15 years and get fed up with sow and stalling tactics i notice money goes out of account straight away they dont wait.
RANT OVER IF YOU GOT TO END
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
Update just had email from casino with regards to withdrawal we require some documentation which has been sent.replied back not got said email and do I have to wait another 24 hours for it and response also said stinks of delaying tactics
 

brianmon

Ueber Meister
webby
mm4
Joined
May 23, 2013
Location
Cumbria
There isn't really much point in UKGC licensed casinos stalling withdrawals to UK customers these days, Since withdrawals can no longer be reversed and lost.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Funny that my cash back of £80 is there ready for activation which it shouldn’t be if you make a withdrawal
L & L are not the type of outfit to delay mate and play silly buggers.

it’s also Covid and Xmas season so staff will be light on there feet, I’d not worry at all about your money as they will 100% pay you.

not sure if he’s on holiday, but the rep @L&L-Jan will sort you out if he’s free.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Funny that my cash back of £80 is there ready for activation which it shouldn’t be if you make a withdrawal
If you click it , it'll probably come up an error message.

Re emails - had that a few times in that group, saying emails had been sent when they hadn't. Hadn't put it down to stalling, just gimped mailing system :)
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
There isn't really much point in UKGC licensed casinos stalling withdrawals to UK customers these days, Since withdrawals can no longer be reversed and lost.
I don’t think in this instance it’s stalling as that would be utterly pointless.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Nothing is pointless to casinos keeping money as long as possible
Yeah but we in the worlds greatest country can’t reverse, and as the amount is hardly worth hanging on to for tax reasons they have no reason to just hang onto it pal.

they will pay no issues, if they don’t I’ll pay you myself I’m that confident.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
I do not take charity, but I would say, if your in a generous mood, send some my way hahaha :D
Haha you don’t have a cashout issue mate!

especially from a group I’m overly confident will pay said member.

If VS for whatever reason withold your rewards mate give me a PM haha!
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
i withdrew £1000 on the 24/12,on the 25/12 at 12,26 get email from casino stateing heavy deposits registration,do i require a deposit limit now considering sinceregistering i have deposited £7375 AND WITHDREW £6900 means in 3 months i am down £475. so i said ok as i play to win and have fun if i lose its money i can afford to lose make my deposit limit £400 per day and asked why £1000 withdrawal is still pending,get another email 26/12 at 20.03 stateing that deposit limit means£12000 per month now there is no way i was intending to deposit that amount unless( i hit mega moolah) so i told them put what ever limit you want i am not bothered and why is withdrawal still pending, never had a reply about that twice,and chat are no use they just say its pending.checked again before this post and still pending. i have been playing slots for over 15 years and get fed up with sow and stalling tactics i notice money goes out of account straight away they dont wait.
RANT OVER IF YOU GOT TO END
What did Jan say when you PM'd him?
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
jan the little darling got back to and had the email that they said they had sent sent to me problem is as race casino know my bank card was hit by a scammer so had to inform fraud department at bank which cancelled previous card and issued another when i asked support to remove said card they could not explained why it should be removed but still no. so opened file on email and i have hit the threshold so its a SOW considering i have been playing there for about 2/3 months and are £475 down do not see the logic in there reason for a SOW as its recycled cash from them and i will not ever send my bank statements and other private stuff online again so only option is to close my account and just wait for withdrawal which was made before SOW to hit my account.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
account now closed with race casino

You could be waiting a long time. As they have to now then follow procedures seeming you are refusing to send them SoW proof. So until they are happy that they are not getting them from you, they will then start the process and that can take weeks and in some cases months. But you will get the money you are owed it will just take far far longer.

I do not get why people refuse to send them. I know it is not nice that they need all this stuff but if we want to gamble and get paid in a timely manner then we just have to do it. You will face the same issue at any other casino you decide to play at eventually too. You will be in a never ending battle and then eventually you will be in a situation where you can no longer gamble online because all your accounts are closed.

So the best thing to do is just comply and send the documents they require :)

Good Luck though.
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
You could be waiting a long time. As they have to now then follow procedures seeming you are refusing to send them SoW proof. So until they are happy that they are not getting them from you, they will then start the process and that can take weeks and in some cases months. But you will get the money you are owed it will just take far far longer.

I do not get why people refuse to send them. I know it is not nice that they need all this stuff but if we want to gamble and get paid in a timely manner then we just have to do it. You will face the same issue at any other casino you decide to play at eventually too. You will be in a never ending battle and then eventually you will be in a situation where you can no longer gamble online because all your accounts are closed.

So the best thing to do is just comply and send the documents they require :)

Good Luck though.
if you read the post you will see why i will not comply and i know i will eventually get my money not a problem,closed accounts at william hill and 32red because i am not willing to jump through hoops sending all and everything,i have never been sent a SOW when depositing only on withdrawals.
 
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