Quick question U.K. rules

[Ebere123]

Hi. Am I correct in my understanding that for U.K. customers they must make contact via phone or in person following a self exclusion? Would it be acceptable for a company to say that they consider a live chat the same as a phone call?

 

[Slottery]

Hi. Am I correct in my understanding that for U.K. customers they must make contact via phone or in person following a self exclusion? Would it be acceptable for a company to say that they consider a live chat the same as a phone call?

No need for phone call, think it's Gamstop who do it after self-exclusion but don't think there's any rule that casinos would have to call players, live chat is quite normal way to communicate.

 

[Ebere123]

Thanks for your response. Just going off this from the regulations from the UKGC

where a customer chooses not to renew, and makes a positive request to begin gambling again, during the 7 year period following the end of their initial self-exclusion, the customer is given one day to cool off before being allowed to access gambling facilities. Contact must be made via phone or in person; re-registering online is not sufficient; and

 

[brianmon]

L&L do a phone call after an SE

 

[Slottery]

where a customer chooses not to renew the self-exclusion, and makes a positive request to begin gambling again during the 6 month period following the end of their initial self-exclusion, the customer is given one day to cool off before being allowed access to gambling facilities. The contact must be made via telephone or in person

This is from LCCP, i think UKGC do count contact from registered email or chat where player is verified to be account holder as a contact in person. Haven't seen anyone anyone getting penalties from accepting positive action through chat or email.