Hi Bencuri,
Don't get all hung up about the name change thing.
Please reread my post where I said:
There is a big difference of being mistaken and lying about something. And with this case, it doesn't change the fact that this guy had committed fraud.
Sorry Meister, but it is still not correct. Because what did Renée said?:
'As I said to him, moneybookers has confirmed with our fraud team that you changed the name '
Did MB confirm this? No. So she reported something that is not ture, so what shall I call that then if not lie.
The problem with that you want to say is that it would only stand if Renée would have said: 'The fraud team confirmed you changed your name.'
These are two different things.
And why did Renée say she managed to change her name? The team reported a name change, okay she misunderstood it, okay we say on our side to this, but huh, what a surprise, ther is this other lie happening. Or she misunderstood what she personally did? Even if there was a misunderstanding on the info from the fraud team, I doubt she would misunderstood what she personally tried to do. Or she did something with her MB account, and she missunderstood it as 'name changed'? I doubt she would misunderstood what she did. And if she gets a confirmation from the fruad team, she doesn't need to change anything on her account. So what is that test of changing for? This also proved she was not telling the truth and it is quite messy what she's replying. Even if the OP is fraudster, she behaved in a questionable manner.
And how did the player managed to initiate a withdrawal when the Cashier doesn't let withdrawals to an e-mail that was not used for depositing? I have just tried this option, but it doesn't work. If you log in to the cashier, it offers changing the moneybookers e-mail to withdraw to, but it doesn't allow it for previously unused e-mails (I mean that you didn't use for depositing).
I don't think it is fair that you try to make it seem as if the case was closed under such circumstances. Think of the following, what if it would have happened like this:
1. The player starts the thread.
2. Renée replies, saying you changed your name, our fraud team confirmed it.
3. It turns out the player wanted to withdraw to a different account.
It is quite different then what happened:
1. The player starts the thread.
2. Renée replies MB confirmed the name change. She says she changed her name on MB.
3. The player tried to withdraw to another account, however the cahsier seems not to allow to initiate withdrawals this way.
In the first case I would accept your wish to close the case, but even if the player is really a fraudster in reality, with such messy replies from the Reps, we should make this case more clear. So why don'T you allow him just to prove he didn't initiate withdrawal to another account. If he fails then, okay, we can surely say he was a fraudster, but without that this case remains quite strange. Maybe alone as a case it would not, but considering the previous problems with CasinoRewards, it does.