Processing withdrawals from Villento and others...

[Candee13]

I am one of those who have money in Villento waiting to cash-out. I got the email saying there is no possible way for them to pay out to US players at this time.

I logged into the casino today and went to the banking screen. Naturally the deposit screen came up with a pink error message stating to "contact our support desk for assistance". I clicked on withdrawals and the page loaded up with the form to fill in for a withdrawal to UseMyWallet (QT). I enter my withdrawal amount and click through the next two screens and the last screen where you would click submit.... at the bottom it says:

Please select a payment option that suits you best from the list below.
Wire
Moneycodes

When putting the curser over Moneycodes it says

"By choosing to be paid via Moneycodes, you will receive an email link within 24-72 hours. Clicking this link will take you to Quicktender.com landing page. Simply complete the registration process and your winnings will be credited to you instantly."

Has this Moneycode$ always been there? Maybe for people who dont have a QT account this is how they get their invitation to sign up with QT? The winnings will be credited to you instantly is what kinda threw me off. Maybe I just didn't notice that down there before. Guess I am just wishing that maybe this was some kind of fix to bypassing their so-called 3rd processor problem.

Ok... so since they have not diminished the withdrawal page like they have the deposit page... I am wondering if I should try to submit for another withdrawal? I have not submitted yet... thought I would see what you all think. Who knows there may be a pink error message after the clicking submit.

 

[CANADAMAN99]

Villento Group not only unhelpful but rude

I don't think you're going to get it anytime soon, I talked to their rep last night and here's what she had to say:

PLAYER: So you will no longer be accepting US players, then what happens to the ones who already have money in their acct?
K: If you have money in your account you can play it through, we will no longer accept deposits or process withdrawals
PLAYER: OK....... so you;re saying that theres no chance of receiving a withdrawl at all?
K: No
PLAYER: Wow

It appears to me that Villento support has no remorse for what has happened knowing they get to keep the money. I would have really appreciated an apology or something to show that they even gave 2 craps about it. In addition, I had a withdrawal pending and never received the email that many of you received. No one at Villento told me that I wasn't going to get my withdrawal. I had funds in there last night but after this wonderful chat I played them through. Interesting thing was, out of 1000+ spins I didn't hit one single feature. On top of that, on 60 and 90 cent spins I hit nothing over a buck or two.

It felt like something changed in the gameplay and maybe Villento changed something to just flush out US players. I could be completely wrong but after playing there for a while I feel like I had a pretty good idea of what their gameplay was like. I'm sure there will be others who say the exact opposite but this was my experience.

I should go back to Canada after this.

 

[all4greed]

I didn't get the email about nonpayment and the withdrawal is still pending. For those with funds there, was that money reversed to your account?

 

[Candee13]

I didn't get the email about nonpayment and the withdrawal is still pending. For those with funds there, was that money reversed to your account?

Ya they put it right back into my casino account.
I think they would like me to play it and lose it.

 

[Mousey]

why the devil can't they send cash outs to QT? no access to funds?

 

[ksech]

If the chat Canadaman has posted means anything, then I would assume they aren't going to pay ANY US player. Perhaps a PAB?

 

[CANADAMAN99]

I didn't get the email about nonpayment and the withdrawal is still pending. For those with funds there, was that money reversed to your account?

My money was definitely not reversed to my account. It was just sitting there in the empty void that is now Villento withdrawals.

 

[3mptyseat]

I have a pending w/d at VLV...

They sent me a receipt that says withdrawal paid. Lol, I have not seen a dime... Its been 'processed' and not pending since the 14th... But since I don't have it, I think its still pending. They are the most double talking, inept, and impossibly obtuse MG out there...And I have know this for a long time... But I run so well at Rich Reels, I have bent over the proverbial rail and took it... wtf should we have expected from ppl willing to defy their licensor and the jurisdictional government in the marketplace tof which we speak?

Nothing New: I have reported on several occasions that the CSRS are more than willing to claim that eCogra has tested their random number gen's and even eGap'd their operation; but thats not remotely true in relation to their US facing Level 11 Platform... Even after I forwarded an email from Tex Rees at eCogra saying "No level 11 software has been tested for anything." I would return to chat a week later and re-ask the question regarding eCogra cert's, and they would re-answer their BS...


So...They consistently have lied about their eCogra cert's and they have not sent me one damn email saying anything save for, "you cannot inquire about ur withdrawal until 15 business days are up...As per instruction from our ecash office..." When I was nine, and caught red-handed doing something shady, I often tried to blame a sibling, or even lied in elaborate detail to avoid conflict... It didn't work so well... And likewise, their smoke seems see thru to me, anyway,,,

Their website says bank wires are a max turnaround of 10 business days... Remember that their CSR's say 15 working days. Well, guess what the Kanawake's say? The KGC says, it is ok for a casino to take awhile to process a withdrawal, but they must post their timeframes on their website, and they must adhere to those timeframes... They dont adhere to anything except the law as laid down by their "e-cash" dept, whatever the hell that is...


@OP: While I don't think U have a PAB scenario here as this group is No-Can-Do here at CM, u definitely should email complaints@gamingcommission.cawith any problems: at last I heard, Villento did fall in line when they get involved...

 

[Candee13]

I didn't get the email about nonpayment and the withdrawal is still pending. For those with funds there, was that money reversed to your account?

Wondering if they reversed your withdrawal back to your account?

 

[Candee13]

@OP: While I don't think U have a PAB scenario here as this group is No-Can-Do here at CM, u definitely should email complaints@gamingcommission.cawith any problems: at last I heard, Villento did fall in line when they get involved...

Thanks... I think I will try emailing them.
I know stupid question but what does PAB stand for?

 

[Candee13]

My chat with Villento Live Support

info: Please wait for a site operator to respond.
info: You are now chatting with 'Karasen'
K: Hi C******
K: How may I assist you?
C: Hello there. I had a withdrawal that was reversed back into my account due to my being in the US. Your email assured me that you guys are working on the problem to be able to pay out to your US customers.
C: Am I able to do a withdrawal yet?
K: We are unable to advise of a timeframe as to when the processors will be back up.
C: The problem is being worked on though?
K: At this stage management are currently looking into the issue. If there are any further developments with regards to this matter, you will be notified
C: So at this time there is no way to withdrawal. No checks? No wire?
K: In future if you are able to deposit or withdraw, we will notify you
C: Do they expect the processors to be back up at some time?
K: We cannot advise you that matter at the moment.
C: so deposit and withdrawals are one in the same processors? It is either both will be working or none will be working?
K: We cannot advise you at the moment
C: will you be able to still process withdrawals while deposits are not allowed?
C: Can I periodically check in here to live chat to get info on any progress made?
K: Yes that would be best
K: You are welcome to do that.
C: Ok... thank you
K: Have a wonderful Easter

 

[all4greed]

Wondering if they reversed your withdrawal back to your account?

Still shows in pending withdrawals. For the record, I never received a "sorry but you are SOL with your withdrawal - have a nice day!" email.

 

[KasinoKing]

I know stupid question but what does PAB stand for?

It stands for Pitch-A-Bitch = CasinoMeister's free player help service.
He (or more specifically, MaxD) will do all they can to help to resolve your issue with the casino.
I don't know the chances in this case, because I know that Villento previously didn't want anything to do with CM for some strange reason.

Anyway, if you want CM's help, click here > https://www.casinomeister.com/player-arbitration-pab/

{Edit} Sorry - I just checked after posting - Villento is on the "No Can Do" list - so you can't use the PAB service.

KK

 

[3mptyseat]

am i that longwinded?

@OP: While I don't think U have a PAB scenario here as this group is No-Can-Do here at CM, u definitely should email complaints@gamingcommission.cawith any problems: at last I heard, Villento did fall in line when they get involved...

that no one reads my posts...lol, idc, but really?

 

[felicie]

Be sure you have screenshots of anything that might suddenly disappear.

 

[Brooklyn]

that no one reads my posts...lol, idc, but really?

I read them.

 

[vinylweatherman]

I don't think you're going to get it anytime soon, I talked to their rep last night and here's what she had to say:

PLAYER: So you will no longer be accepting US players, then what happens to the ones who already have money in their acct?
K: If you have money in your account you can play it through, we will no longer accept deposits or process withdrawalsPLAYER: OK....... so you;re saying that theres no chance of receiving a withdrawl at all?
K: No
PLAYER: Wow

It appears to me that Villento support has no remorse for what has happened knowing they get to keep the money. I would have really appreciated an apology or something to show that they even gave 2 craps about it. In addition, I had a withdrawal pending and never received the email that many of you received. No one at Villento told me that I wasn't going to get my withdrawal. I had funds in there last night but after this wonderful chat I played them through. Interesting thing was, out of 1000+ spins I didn't hit one single feature. On top of that, on 60 and 90 cent spins I hit nothing over a buck or two.

It felt like something changed in the gameplay and maybe Villento changed something to just flush out US players. I could be completely wrong but after playing there for a while I feel like I had a pretty good idea of what their gameplay was like. I'm sure there will be others who say the exact opposite but this was my experience.

I should go back to Canada after this.

Unless QT has been shut down too, this is a load of bollocks, and looks like they have pretty much gone to the wall. Don't forget, the Level 11 version is NOT necessarily the same company as Villento world wide. Jackpot Factory had the same setup for AllSlotsUSA, and this was confirmed by a player who was told by Jackpot Factory that AllSlotsUSA was no longer part of Jackpot Factory world wide, and they could not help, not even to forward the compaint internally to the USA team. Thye player was told he could ONLY deal direct with AllSlotsUSA.

It seems that Villento may have decided to ring fence the level 11 variant, and allow it to more or less go bust, but not to drag the non-US operation down with it.

So long as QT is still running, and everyone else is able to pay out via this method, there is no reason why this problem at Villento cannot be overcome quickly, and all US players be paid for an orderly exit from the US.

It does not inspire confidence in the worldwide operation either, as it seems from this that they are not actually working on a solution, but hoping that by stalling for long enough, US players will end up playing away their balances to zero, which would make the problem go away.

If they are licensed by Kahawake, this is the best route for US players to bring up this problem. Since they continue to claim eCogra cover the level 11 variant, complain to eCogra too, and try to get a RECENT admission from the level 11 CS that the eCogra seal DOES cover them. I expect eCogra will hold Villento worldwide for continuing this deceit despite being told to DIScontinue using the seal to cover the level 11 platforms by eCogra after previous complaints.

PAB is out, however US players can complain to their own authorities about "internet fraud" based on the evidence that Villento have decided to walk away rather than pay monies due to US customers - this would compound the crimes they have already committed to include "retail fraud" against the general public.

Despite the DoJ seizures, it appears that the DoJ EXPECTS the companies involved to eventually return any money that belongs to US customers on their way out.

 

[krystalkitty]

PAB

PitchABitch

 

[felicie]

I am really surprised at Villento trying to pull this crap. Of course they can find a way to pay, they just don't want to. They can write checks the same as anyone else. If they have to set up something special in order to do it then they should do it. Geez, maybe i won't miss MGS as much as I thought.

 

[3mptyseat]

file a complaint

Please, every one that is having an issue with Villento and Rich Reels payouts send a complaint to complaints@gamingcommission.ca. If they are going to keep their world wide site up and just duck the US players, lets at least put some pressure on them thru the KGC to do the right thing...

For more info, visit the KGC at

You do not have permission to view link Log in or register now.

and be sure to read the regulations that they have set forth for interactive gaming here:

You do not have permission to view link Log in or register now.

As you will find, Villento is in violation of some of these terms, so its a fine from the KGC if they rule for the player... Might be enough for them to take all of this seriously...

 

[all4greed]

Please, every one that is having an issue with Villento and Rich Reels payouts send a complaint to complaints@gamingcommission.ca. If they are going to keep their world wide site up and just duck the US players, lets at least put some pressure on them thru the KGC to do the right thing...

For more info, visit the KGC at

You do not have permission to view link Log in or register now.

Will do. I also took a screenshot days ago like someone else above suggested.

My withdrawal was reversed without any email notification. Live chatted so I can send it with my complaint. Not much here to add but here's my chat:


You are now chatting with 'Kelly '
Kelly : Hi Tim
Tim: Hi Kelly
Kelly : How may i assist you today?
Tim: I'm wondering why my withdrawal was not processed and instead returned to my account.
Kelly : Unfortunately Jim, the casino does not have any processing facilities at this time as all US processors are currently down. This means that no purchases or withdrawal can be made or processed at this time.
Tim: How long has this gone on for and when do you expect to be able to pay out?
Kelly : As we value all our players, Casino Management is liaising with respective parties involved to try and resolve this unforeseen processing issue.
Kelly : Unfortunately, we are unable to advise of a time frame, as to when processors will be back up.
Kelly : If there are any further developments with regards this matter, you will be notified via email.
Kelly : I do apologize for any inconvenience caused as a result.
Tim: When did the processors go down?
Kelly : The processors went down on 18 April Tim
Tim: Oh. Did this affect only US players?
Kelly : Yes, this processing issue has affected all US players. We are hoping to receive feedback regarding this matter, soon, please keep an eye on your inbox for further updates with regards to this.
Kelly : I do apologize for any inconvenience caused to you as a result of this Tim.
Tim: Ok well I'm sure I'm not the only one unhappy about this.
Tim: I'll check back in a couple days then...
Kelly : No problem Tim. I hope you do have a lovely day further.
Tim: Ok, bye for now.

 

[Candee13]

I sent my complaint to the Kahnawake Gaming Commission.

I used the online complaint form here ---->

You do not have permission to view link Log in or register now.

I got an instant automated email response:


*******************************************

You have filled out the online feedback form on the Kahnawake Gaming Commission website.

Please keep this email as confirmation that your feedback was submitted successfully. The following information was sent to the KGC:

Feedback Type: Complaints

Name: *********

Email: ***********

Country: United States of America

Telephone: **********

Url or Website: www.villento.com

Member ID: TVCR*******

Date Complaint Occurred: 04/21/2011

Comments: My withdrawal of $1400 was approved by Villento but they claim they do not have any way to pay me because I am in the USA.

My corresponence with Villento is as follows:
_____________
Dear *********,
We confirm that your cash withdrawal as recorded below has progressed through the casino pending-cash cycle and is currently being processed by our e-cash company.

The standard rules of the e-cash company are to repatriate your funds to the same payment mechanism through which the original purchase was made.

The e-cash company may contact you in order to verify certain details. Please endeavor to assist them as best as possible so that your funds may be paid to you without delay.

Should you wish to reverse any portion of your cash withdrawal back to your Real Account, you may request this by contacting Customer Support through one of the support mechanisms below.

In order to track the progress of your cash withdrawal, please log into the casino, click on the My Account button and choose "View my transaction history" option.

We trust that you continue to enjoy playing at Villento, where we are passionate about your gaming experience.


Transaction Date/Time Amount
7*** 4/21/2011 1400.00

Best wishes
James Johnson
Manager
___________________

Hi Candice,
Your recent withdrawal of $1400.00 on 21 April 2011 has been reversed to your Casino account as our Ecash processing company are unable to process payments via any method to the U.S.A at present.
Kindly note that the lack of processing has not been enforced by casino management, but has come directly from the 3rd party processors. This means that we are forced to abide by their decision until the availability to process payments is running once again.
We appreciate your understanding in this matter and assure you that the funds will remain in your Casino account, which only you will have access to. You will be notified as soon as we are able to process payments.
Warm Regards,
James Johnson
Manager
_________________

info: Please wait for a site operator to respond.
info: You are now chatting with 'Karasen'
Karasen: Hi Candice
Karasen: How may I assist you?
Candice: Hello there. I had a withdrawal that was reversed back into my account due to my being in the US. Your email assured me that you guys are working on the problem to be able to pay out to your US customers.
Candice: Am I able to do a withdrawal yet?
Karasen: We are unable to advise of a timeframe as to when the processors will be back up.
Candice: The problem is being worked on though?
Karasen: At this stage management are currently looking into the issue. If there are any further developments with regards to this matter, you will be notified
Candice: So at this time there is no way to withdrawal. No checks? No wire?
Karasen: In future if you are able to deposit or withdraw, we will notify you
Candice: Do they expect the processors to be back up at some time?
Karasen: We cannot advise you that matter at the moment.
Candice: so deposit and withdrawals are one in the same processors? It is either both will be working or none will be working?
Karasen: We cannot advise you at the moment
Candice: will you be able to still process withdrawals while deposits are not allowed?
Candice: Can I periodically check in here to live chat to get info on any progress made?
Karasen: Yes that would be best
Karasen: You are welcome to do that.
Candice: Ok... thank you
Karasen: Have a wonderful Easter
______________________

If your email submission is not responded to within 24 hours, the message may have been marked as spam, please re-submit your comments without derogatory language and/or any possible links that may be marked as spam.


*************************************************

 

[3mptyseat]

phone talk

I had a phone chat with Ifataar yesterday... I was calling bc my withdrawal had reached its 14th day, and their website clearly states bank wires should be available within 5-10 business days after being processed. Well, normally I would have waited the full 10 working days, but I just had checked my email, and there was a payout invoice from the Villento brands...

It outlined the amount of my withdrawal, as well as listed the reversals by there time and amount, and then listed the total final amounts of the withdrawals, two of which were bank wires, the third, to quicktender... The list I just mentioned had also assigned a reference number to the payouts...

Then, below, another list had the final totals; the 2 bank wires and 1 QT withdrawals in detail with the reference number, the amount and at the very right of each detail line; "Amount Paid In Full, April 15th, 2011"

Really? I havent seen a drop of that rain... So I called up, and she recognized my voice... Immediately she spoke loudly and over me, "Dustin, as we have advised on more than one occasion, ur withdrawal may take 10-15 working days to reflect in your account!"

I was beside myself, "Miss, I think you have forgotten which industry you find yourself presently employed in, because I am calling on a casino, in the service industry... I am calling to dispute an email which provides misinformation... It says I have been paid in full. I have not. It says my w/d's have been processed; If so, a bank wire would surely show in my account after the amount of time that has elapsed... I respect that you are merely following the protocol laid out by your superiors, but I have not one ounce of respect for the protocol itself. Villento brands has gone out of its way to mislead its clients, and so, I am giving fair warning, if indeed my withdrawal is not in my bank by the time frame published on ur website (10days) I will be filing a dispute with the KGC."

a number of seconds passed and then,

"Mr. Smith, please hold. OK?"
"Of course."

Over 12 minutes passed of the same hold music used by my beloved HSBC bank. Then, she returned to the line.

"Mr. Smith, I have broken policy and spoken with our e-cash processor... As you may have guess, they have pulled out of their contract with us. But, as your withdrawal was processed, or, maybe thats not the right word, but anyway, its their word, as the w/d has been processed 48 hours before that Friday when the world turned on its side, I ask that you please wait until Monday, May 2nd, before you pursue this with our license provider. If you do not see the money reflect in your account by then, please contact us, via telephone or email, and we will escalate this issue with our former processor. At that time please feel free to report the issue with the Kahnawake's."

Wow that sounds like a honest CSR, so I said,

"Okay, ty!"

"Thanks for contacting our customer support center, feel free to contact us should your issue remain unresolved."


So I guess I am pretty confident that they are gonna pay... I mean, if not, that was an elaborate performance for a shift manager...

 

[all4greed]

Submitted my complaint with emailed withdrawal notice. Let's see what happens next.

 

[Candee13]

I got a Kahnawake Gaming Commission response email....

Hello Candice
Thank you for contacting the Kahnawake Gaming Commission concerning your withdrawal.
The Commission is closely monitoring the situation resulting from the recent legal developments in the United States. We understand the processing companies used by Villento and other operators are experiencing extreme difficulties processing payments to customers. They are working hard to resolve these issues and return to normal service.

We will continue to monitor the progress and ensure the operator keeps you updated on the situation regarding your withdrawal. Unfortunately in this situation there is no magic wand to wave to automatically correct the problem. Please be assured we are keeping a close eye on the developments and will also update you when we have more information.
Regards
Micki
Dispute Management
Kahnawake Gaming Commission
www.gamingcommission.ca
Email: complaints@gamingcommission.ca
Phone: +1.450.635.1076