Processing withdrawals from Villento and others...

[vinylweatherman]

It's clear they are stalling for time. It has been proved that they DO have a means to process to QT, but are clearly telling players that this is currently "impossible", and that management are "working on it".

The obvious conclusion is that they don't have the money to pay all exiting US players right away, so are only paying those who back them into a corner.

It may be that a formal complaint to Kahnawake is what it takes to back them into this corner, and Kahnawake should be made aware that they CAN process to QT, and are doing so when they feel like it, so Kahnawake should toss aside any excuse that revolves around them "having no means to pay via QT".

A player who told them that another player was paid by QT was told that this other player was simply lying, and that this could not have happened. Then, when the player piled on further pressure, they too were paid by QT.

So, they have no excuse for not paying any US player with an active QT account, and all players in this position should serve notice that they have, say, 14 days to pay out to their QT or a formal complaint will be lodged with Kahnawake.

Bear in mind that their non-US operations are also licensed by Kahnawake, so they WILL care about the prospect of the Kahnawake being inundated with such complaints.

 

[3mptyseat]

It's clear they are stalling for time. It has been proved that they DO have a means to process to QT, but are clearly telling players that this is currently "impossible", and that management are "working on it".

The obvious conclusion is that they don't have the money to pay all exiting US players right away, so are only paying those who back them into a corner.

It may be that a formal complaint to Kahnawake is what it takes to back them into this corner, and Kahnawake should be made aware that they CAN process to QT, and are doing so when they feel like it, so Kahnawake should toss aside any excuse that revolves around them "having no means to pay via QT".

A player who told them that another player was paid by QT was told that this other player was simply lying, and that this could not have happened. Then, when the player piled on further pressure, they too were paid by QT.

So, they have no excuse for not paying any US player with an active QT account, and all players in this position should serve notice that they have, say, 14 days to pay out to their QT or a formal complaint will be lodged with Kahnawake.

Bear in mind that their non-US operations are also licensed by Kahnawake, so they WILL care about the prospect of the Kahnawake being inundated with such complaints.

I filed a formal complaint a week ago... I think they are either incompetent, or they really 'lost' my wire transfer and won't pay me til they 'find' it....They are telling me, my withdrawal is 'processed' and I have been paid... When I object to that line, they say, "We have advised you of everything we can, when we have feedback, we will email you."

There are few people more obtuse than a couple of their front line guys... I feel like its an attempt to break me down, get me to say something unforgivable, IDK really, but its incredible psychological warfare, lol, and I will share some of the chats in due time, but for now... I have shared too much as it is...

 

[vinylweatherman]

I filed a formal complaint a week ago... I think they are either incompetent, or they really 'lost' my wire transfer and won't pay me til they 'find' it....They are telling me, my withdrawal is 'processed' and I have been paid... When I object to that line, they say, "We have advised you of everything we can, when we have feedback, we will email you."

There are few people more obtuse than a couple of their front line guys... I feel like its an attempt to break me down, get me to say something unforgivable, IDK really, but its incredible psychological warfare, lol, and I will share some of the chats in due time, but for now... I have shared too much as it is...

Really

How do they expect to receive this "feedback" from a processor that has bailed, and no longer exists.

They must know they are NEVER going to get any kind of feedback from the processor, so they are simply stalling for more time.

even after a complaint to Kahnawake, they are likely to be granted time to resolve the issue before any enforcement action is considered. From my experience from long ago, Kahnawake are likely to give Villento 14 days to deal with the issue brought to their attention before further action is taken.

Players who have an open complaint with Kahnawake should bear this in mind, and after at least 14 days have passed, should return feedback to Kahnawake, confirming either that they have been paid, or that they are still waiting.

Villento probably have up to a month "bought" for them this way, but even a month has to end sometime, and if they have not made significant progress with this issue by then, things could become very troublesome for them.

Come June, players should REALLY stoke the fire beneath their collective ass

It's hard to be patient under such circumstances, but players flying off the handle right away is only going to help them stall even longer.

The longer we wait, the more often they are going to contradict their own story, and more or less PROVE that they have been lying to players about some aspects of what has been going on.

It seems they put so much trust in this one processor that they didn't keep their own records, and are hoping that although the processor has vanished, and cannot be contacted, most of the payments will eventually show up. The longer they can get away with stalling, the more likely (they hope) that payments will turn up with players, and they won't have to reissue them.

It seems that their processor didn't just terminate the contract, they ran off with the money too, and Villento have no idea whether they are simply going to keep it, or meet their obligations from before terminating the contract and pay it out to the players, or at least return it to Villento.

Returning the money to Villento should not be a problem, even if they have been scared away from processing the payments into the US.

 

[all4greed]

Well the only reason I was paid was by complaining. Pretty obvious:
----------------------

Sent By: "complaints" <Complaints@gamingcommission.ca>
On: May 05/05/11 8:15 AM

Hello Tim
We received a response from Management of Villento. They have advised they were able to send your $200 withdrawal to UseMyWallet (UMW) yesterday. You should see this reflected in your UMW account with the next 24-48 hours. On the assumption you will now receive your funds successfully we are happy to close the file on your case. I am pleased we could help. Please feel free to contact us at any time.

Regards
Micki
Dispute Management
Kahnawake Gaming Commission

 

[vinylweatherman]

Well the only reason I was paid was by complaining. Pretty obvious:
----------------------

Sent By: "complaints" <Complaints@gamingcommission.ca>
On: May 05/05/11 8:15 AM

Hello Tim
We received a response from Management of Villento. They have advised they were able to send your $200 withdrawal to UseMyWallet (UMW) yesterday. You should see this reflected in your UMW account with the next 24-48 hours. On the assumption you will now receive your funds successfully we are happy to close the file on your case. I am pleased we could help. Please feel free to contact us at any time.

Regards
Micki
Dispute Management
Kahnawake Gaming Commission

They have just told Kahnawake that they DO have the ability to pay to UMW, so they are now backed into a corner of no longer being able to claim that they cannot.

Any player who is told that it is "impossible" to pay them by any means, even UMW, should immediately lodge a complaint with Kahnawake. They CANNOT start telling Micki that they have never been able to pay to UMW since they lost their processor, and than anyone who says they can is "a liar".

 

[Candee13]

Well the only reason I was paid was by complaining. Pretty obvious:
----------------------

Sent By: "complaints" <Complaints@gamingcommission.ca>
On: May 05/05/11 8:15 AM

Hello Tim
We received a response from Management of Villento. They have advised they were able to send your $200 withdrawal to UseMyWallet (UMW) yesterday. You should see this reflected in your UMW account with the next 24-48 hours. On the assumption you will now receive your funds successfully we are happy to close the file on your case. I am pleased we could help. Please feel free to contact us at any time.

Regards
Micki
Dispute Management
Kahnawake Gaming Commission

I also got this same email from KGC.

 

[Candee13]

I filed a formal complaint a week ago... I think they are either incompetent, or they really 'lost' my wire transfer and won't pay me til they 'find' it....They are telling me, my withdrawal is 'processed' and I have been paid... When I object to that line, they say, "We have advised you of everything we can, when we have feedback, we will email you."

There are few people more obtuse than a couple of their front line guys... I feel like its an attempt to break me down, get me to say something unforgivable, IDK really, but its incredible psychological warfare, lol, and I will share some of the chats in due time, but for now... I have shared too much as it is...

So this was for a wire transfer to your bank and not to QT? Maybe that is where there is the hold up? It looks like they started paying out on the morning of 5/4/2011 (their time)... so how many days did it normally take for your previous wire transfers to hit your bank?

 

[3mptyseat]

So this was for a wire transfer to your bank and not to QT? Maybe that is where there is the hold up? It looks like they started paying out on the morning of 5/4/2011 (their time)... so how many days did it normally take for your previous wire transfers to hit your bank?

Yes thats what the hold up was, but they were not honest.... Here is the timeline...

*14th of April:They claim that my bank wire was processed....

*19th of April: No sign of the wire, I contact chat, they say I must wait 10 business from date of processing before they can research lost wire.

*22nd of April: Unconvinced that bank wires take this long, I recontact helpdesk hoping to get an answer... Rudy tells me that my withdrawal has been paid to my bank, and that my bank is holding up the approval of the funds.

*29th of April: The 15th day and well past the 10th business day... I contact support and they tell me in so many words, "we knew ur wire was not gonna make it, but we still can't find it, you have to wait"
The same day I submit my complaint with the KGC.

*4th of May: They have 'found' my wire. Its returned to them... They have no way to reprocess it...
They want to pay to UMW... But they need to first forward issue to management.

*9th of May: They say that they will have feedback from Management today, and I go biserk on CSR

 

[3mptyseat]

answer

To answer ur q: The only other w/d's I have with them that are not QT were from October and before, 6 days once, and 9 days once... BTW, both times the bank told me that their timeframe was not accurate, the wires they claim they sent on x day were sent much later...

 

[3mptyseat]

update

Yes thats what the hold up was, but they were not honest.... Here is the timeline...

*14th of April:They claim that my bank wire was processed....

*19th of April: No sign of the wire, I contact chat, they say I must wait 10 business from date of processing before they can research lost wire.

*22nd of April: Unconvinced that bank wires take this long, I recontact helpdesk hoping to get an answer... Rudy tells me that my withdrawal has been paid to my bank, and that my bank is holding up the approval of the funds.

*29th of April: The 15th day and well past the 10th business day... I contact support and they tell me in so many words, "we knew ur wire was not gonna make it, but we still can't find it, you have to wait"
The same day I submit my complaint with the KGC.

*4th of May: They have 'found' my wire. Its returned to them... They have no way to reprocess it...
They want to pay to UMW... But they need to first forward issue to management.

*9th of May: They say that they will have feedback from Management today, and I go biserk on CSR

*9th of May: "Iftaar: Dustin, thanks for holding. I have enquired for you and they have advised that we should receive an update regarding your withdrawal by tomorrow. "


I know I messed up and called April may, and visa versa, this is just crazy, they are stalling and it is unreal... EU players, please dont play here, if they will do it to me, its just a matter of time before they are messing with u all too...

 

[3mptyseat]

no more phone support

They wont answer my emails, for a few days, so I tried the phone numbers... And the lady who answers claims that they have taken the number over from Villento brands, and this is the casino called Vegas2Web... I remember that there was some affiliation between VLV and V2Web that was discussed in another thread... But anyway, no more phone support at Villento, how nice...

 

[samoas]

I know that patience is a virtue but it just blows huge stinky chunks that valid questions are not being addressed by Villento/RR support when asked via correspondence. I do have a UMW account, am still awaiting the funds ($625) and today is the last day to have this rectified before I file with Kahnawake. I was told to supply my QT info over the weekend and they would manually deposit as of today. No money in QT tomorrow then I file.

I gave them 2 business weeks to make ammends and their stall tactics have worn me down. This was one of my top 3 favorite places to play. Should they organize a gaming facility in the future that is available to US players, I will avoid it at all costs for the mere fact that their communications have been vague and filled with mistruths.

I empathize with all who are having the same experience.

Good Luck to you 3mptyseat. Fingers crossed you get your money too.

 

[vinylweatherman]

They wont answer my emails, for a few days, so I tried the phone numbers... And the lady who answers claims that they have taken the number over from Villento brands, and this is the casino called Vegas2Web... I remember that there was some affiliation between VLV and V2Web that was discussed in another thread... But anyway, no more phone support at Villento, how nice...

Panic cost cutting measures?

This doesn't seem to have been planned if the websites are still quoting these old numbers, yet that have ditched the phone support company. Phone numbers do NOT get reallocated that quickly, so this looks like they had outsourced phone support, and terminated the contract, thus the team has simply been reallocated to a new customer, and the phone number has always been one of a bank of numbers used by the support company.

Maybe they have found that all these wires had been seized, and knew they would never get the money back, and nor would it get through to the customer. They lied to buy time by saying that the wires had been paid, and were being held up by the players' various banks.

Once the delay had grown too long, and they began to get feedback that players had been questioning their banks, who had been telling them that wires never take that long, and that the bank had not held them up, Villento had to change the story to prevent the banks finding out about the DEPOSITS, which they would then have to charge back under UIGEA.

They WANT to pay by UMW, but they are scrambling to get the money together to cover all their liabilities, thus they have a new stalling tactic of telling players that management have to approve this first. Management will approve the payments only when the money has been found, not when they are back in the office. Management have known for some time that the wires would never make it, so they have already had a couple of weeks to "approve" alternative solutions.

As well as saving money, getting rid of the phone support team shelters them from calls from irate players, and they are probably deliberately ignoring emails from players who are demanding to know when they will get their money.

Players now have no choice BUT to complain en masse to Kahnawake.

For the non-US player, this is a clear sign that this episode has very nearly driven them to the wall, and they may or may not survive. Thus, they should be avoided until all liabilities have been settled, and they appear to have enough money left to run a casino with proper customer support.

Non-US players who are playing and withdrawing should look for the key danger signal of payment delays, even though UIGEA is not involved in their transactions.

 

[samoas]

FWIW

Just checked my e-mail after responding and received the following:

Hi Christine,

Thank you for your e-mail.

We can confirm that your withdrawal of $675.40 will be paid to you today and will reflect in your UseMyWallet account in the next 24 – 48 hours.

Should you have any questions or concerns please do not hesitate to contact our casino Helpdesk. We are available 24/7.

warm regards,
Rainer

amount was $50 more than I thought. providing it hits my QT acoount. Will let you know!

 

[felicie]

Maybe so with many places, but I am pretty sure that KGC licesnees are required to maintain a certain amount of funds in their own coffers to avoid certain issues that arise when 3rd party processors decide to pull a Steve Miller Band and... well you know the rest...

The issue here is that Villento practices a routine of deception and double talk... I have blogged extensively on the subject here at CM's member blogs... Payments processing is just one arena in which their "policy" dictates that they give half truths and use circular logic... They also enjoy 'procedural' dishonesty when asked about eCogra certification in regards to their level 11 product... And of course, my favorite "policy" screw job is the take the deposit, don't give the credits, and make the client who deposits $1000's wait 7 days for $30 dollar refund while their "e cash processor" researches the transaction...

I dont blame anyone but myself... The writing has been all over the wall for months...

Here is the timeline which lends proof to my new theory that I am a Class-A certified douchebag: They lie about ecogra cert's, I continue to play. (Nov 2010) They refuse to flush withdrawals, claim its the policy of their 'e-cash' ppl. I continue to deposit and play (Dec 10, Jan 11, etc) CM takes them off of the accredited list and they find their new home in the 'no-can-do section' and I continue to deposit and play (2011)... Should I continue?

Yes but enough funds in them to cover all USA players on a sudden pull-out? I bet not. I don't really believe the Feds care if American gamblers get their money back either. They'd just as soon see us punished for breaking the law imo. They've already taxed that money what do they care if we get it back.

 

[3mptyseat]

I just got an email

They say the QT withdrawal will be in my account in 24-48 hours, I will believe it when I see it...

 

[all4greed]

They say the QT withdrawal will be in my account in 24-48 hours, I will believe it when I see it...

That's a good sign.

 

[felicie]

So where did we get the idea QT Wouldn't do it for Villento? I'm getting so confused lol - just wish you'd all get paid so we could move on.

 

[vinylweatherman]

So where did we get the idea QT Wouldn't do it for Villento? I'm getting so confused lol - just wish you'd all get paid so we could move on.

This is what Villento said when players first suggested they be paid via QT rather than the failed methods being used. Only after pressure have they conceded that they CAN use QT after all, and at least one player posted that they were told that they couldn't "just do it", but had to wait for management approval, until which time the player just had to be patient.

 

[samoas]

WOOHOO!

Got paid this morning!

 

[3mptyseat]

4 days short of one month

I got paid to my QT today...

 

[all4greed]

I got paid to my QT today...

That is good news. Looks like everyone that complained got paid.

 

[felicie]

You know what they say, 'the squeaky wheel gets the oil?' or something like that. Good for all of you that do get paid and WTG QT and VB and especially those of you here that discussed the matter in such a civil way with CS, you were able to get results WTG.

 

[Candee13]

all4greed, did you request a wire tranfer with QT? If so, has it made it to your bank?

I usually get my wire transfers in 1-2 days from QT but it still has not shown up in my bank account. Looks like others on another thread here are not getting their wires either. Ugh!

It will be a miracle if I ever see my money!

 

[Candee13]

I got paid to my QT today...

Congrats on getting your money... sadly QT is taking their time with their wire transfers.