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Problem with Titan casino

Discussion in 'Casino Complaints - Bonus Issues' started by Sweety, Feb 20, 2013.

    Feb 20, 2013
  1. Sweety

    Sweety Dormant account

    Occupation:
    programmist
    Location:
    Russia
    Hi! Some times ago i already start thread about my problem with casino . I abort withdraw and try double/tripple, so profit from all this cover all my troubles, but i lost everything:(

    But, that is an old story. Coupple of month later i get some free money and try find new casino. Unfortunately i choose titan casino:(. Just when i visit titan casino site, i decide that this casino much bigger then last one, and if i win 500$ they won't cheat and pay it...
    I was wrong. I got same problem, as in casino Bellini, but this time i won about 2200 euro... so i abort my withdraw and send them Notarized ID to :

    ID Verification
    14/F Yuchengco Tower 1,
    RCBC Plaza, 6819 Ayala,
    Makati City 1200,
    Philippines


    Then i wait for 3 month, i thought that when they will get and check my documents they will call or email me.
    I was wrong again. So when i lost patience, i ask them via mail about my documents and they aswer:"Yes, we get it, now you can start withdraw"

    So i start withdraw 200 euro(thas is how much cost make and send Notarized ID to Philippines).
    But Titan casino don't give me money anyway:(
    They increase time for approving withdraw from 4 days to 14 working days!!(they do it post facto, when already 8-9 days gone) 14 working days that is about 3 WEEKS, FOR JUST APPROVING, PLUS TIME FOR PROCESSING= ONE MONTH. One month for withdraw 200 euro.

    I thought that that is very bad situation. But i was wrong :) Today i try play some Blackjack Switch(i have about 2000 euro on my account). After 30 minutes they null my balance, and i get email:

    "Bets placed on all versions of Baccarat, all versions of Roulette, all versions of Sic Bo, all versions of Darts, Heads or Tails, all Video Poker games, Blackjack Switch, Blackjack Surrender, Pontoon, Craps , Wild Viking and Spin a Win will not be counted toward wagering requirements. We reserve the right to withhold any amount in excess of the player’s original deposit from a player's withdrawal if the play bonus is wagered on the above mentioned games."

    Casino Titan reset all my winnings and reduce my active withdraw from 200 to 50 euro(amount of all my deposits).
    But as you can read in You must register/login in order to see the link. : All PLAY BONUS credits are for wagering purposes only. (No withdrawal will be honored for an amount less than the PLAY BONUS. Upon your FIRST withdrawal (regardless of the number of deposits), any amount up to the equivalent value of the PLAY BONUS will be deducted from your play balance or winnings prior to settlement. The first credits wagered will be deducted from your deposit(s) rather than from the PLAY BONUS).
    After i start withdraw i didn't make any deposits, and when i start and abort my withdraw request before sending them my documents i play only Progressive Blackjack, Perfect Blackjack, Roulette with live dealer.
    I ask them for logs, when and where make bets for listed games, but i almoust loose hope:( Seems all Playtech casino are rogue.
    Thanks for reading, hope my bad english don't hurt you much=)
     
  2. Feb 20, 2013
  3. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
  4. Feb 20, 2013
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    No, not all - only about half of them.
    That is why CasinoMeister is such a valuable resource for players - to help them avoid the rip-off joints like this group run.

    KK
     
    2 people like this.
  6. Feb 20, 2013
  7. Sweety

    Sweety Dormant account

    Occupation:
    programmist
    Location:
    Russia
    Just here Titan casino status is not "Rogued", in Russia there are some kind of "Great China Firewall" and we have list of forbidden sites, so lot of online casino are banned. As i write already, i thought that Titan casino one of biggest in Playtech and i check it status... Okay i make bad choose, but what can i do now? Can i beware another peoples? Can i try write letter to Antigua Gaming, so Titan casino get problem with they license?
     
  8. Feb 21, 2013
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    That will just be a complete waste of your time.
    Although they may not be marked as rogue here, they are on the No-Can-Do list, so you can't even PAB.
    Do you know which affiliate site you used to sign-up? If so, go back there and ask them to help you.

    KK
     
  10. Feb 21, 2013
  11. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    I just went to the Casino Titan site to have a look at the T&C's myself. What a joke, they mention about 47 different bonuses you can get just in the first month! That, combined with all the different ways they mention to void your winnings, suggests some degree of rogueness.

    Seems players should be wary of any place that offers more than 2 or 3 bonuses a month.

    As I was leaving their site when I moved my cursor toward the X to close the window a pop-up appeared with live chat saying, "Hold on, don't go yet! We have more to offer!" I just typed in, "Your an idiot."

    If the OP got their deposit back they did about as good as I expect most will do there.
     
  12. Feb 21, 2013
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    LOL!
     
  14. Feb 23, 2013
  15. Przecinek

    Przecinek Dormant account

    Occupation:
    CSA
    Location:
    Respect-land
    This sounds even worse that the last complaint about Vegas Red (same group).
    I'm guessing OP wanted to show some good will by playing some of the money back to the casino while waiting for the withdrawal (or maybe was just bored with €2000 sitting idle on his account). It's pretty obvious that once you finish wagering and money are free to withdraw, you should be able to play any games you like.

    Anyway, maybe they should be moved from NCD to Rogue pit?
     

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