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Problem with GoldVipCasino

Discussion in 'Casino Complaints - Bonus Issues' started by SummerDreamin, May 31, 2010.

    May 31, 2010
  1. SummerDreamin

    SummerDreamin Dormant account

    Occupation:
    Entrepreneur
    Location:
    Sweden
    Hi,
    I have completed my wagering requirements for the Welcome250 bonus at GoldVip Casino. I deposited $280, got $700 in bonus and wagered 45xD+B on Blackjack for
    It clearly states on their website You must register/login in order to see the link. that the requirements are 45xB on table games. When I couldnt withdraw I chatted with support and now they tell me that wagering on BJ only counts 10% of the wagering. It does not say anywhere in their website that BJ only counts 10% of wagering. I ask them on the chat to point out where does it say that and all the agents say that they cant find it and that they will send me an email about this, or that they are to busy to help me at the moment. They say I need to basically wager 450xB on BJ now. Ridiculous. Please help me get my money. Wagering that amount in order to withdraw means losing my money (what's left since I lost $600 of the bonus fullfilling the requirement anyways). I am trying to withdraw $416 from my balance (my $280 original deposit, +$92 from bonus and $44.11 from redeeming the comps). Thanks to everybody who can help me.

    Here is a copy of the Chat I had:

    Please wait for a site operator to respond.
    You are now chatting with 'Casino Support'
    Casino Support: Welcome to Casino Support how may I assist you?
    SummerDreamin: Hi, I would like to know how much wagering do I need to do in order to be able to withdraw
    Casino Support: One moment please
    Casino Support: Playthrough To Convert Bonus: $39,678.60
    SummerDreamin: that's how much I have left or that is the total
    SummerDreamin: because I have wagered like 40,000 already
    Casino Support: this is how much you have wagered
    Casino Support: sorry
    Casino Support: no
    Casino Support: that is what you have left
    Casino Support: you have wagered:$4,421.40
    SummerDreamin: that is impossible
    SummerDreamin: I have wagered more than 40,000 in the last week
    Casino Support: let me check again
    SummerDreamin: for proof you can check the comps that I have redeemed
    SummerDreamin: I got $44.11 dollars from the comps
    Please wait while I transfer the chat to 'Casino Support'.
    You are now chatting with 'Casino Support'
    Casino Support: hi Fernando
    Casino Support: my name is Javier and i am your account manager
    SummerDreamin: hi there
    Casino Support: the wagering for BJ is for each dollar bet 10 cents gores towards the playthrough
    Casino Support: so to reach the playthrough you need another 39678
    Casino Support: as you got it down from 44,100
    Casino Support: you doing very well
    SummerDreamin: when I asked at the beginning they said that I need to wager 45xthe bonus+deposit, so 45x980 is 44,100
    SummerDreamin: it doesnt say anywhere in the terms that BJ only contributes 10% of that
    Casino Support: its under terms and conditions in the website
    SummerDreamin: where, I dont see it anywhere
    Casino Support: its there read it carefyully
    Casino Support: if you e table games
    Casino Support: its better to not to redeem bonuses and play with your own money
    Casino Support: there will bw no playthrough
    Casino Support: be
    Casino Support: and the withdrawal is only from $100
    SummerDreamin: In order to withdraw winnings at Gold VIP Club, we ask that players make the wagering requirements connected to the bonus received in their account. Players are asked to wager the deposit amount s specified number of times (x45 for table game bonuses and x25 for slots, unless stated otherwise in a specific promotional offer) before making any cash-outs
    SummerDreamin: that's what it's said on the terms page
    SummerDreamin: hello?
    SummerDreamin: hello?
    Casino Support: hi sorry
    Casino Support: had to go to free willy
    Casino Support: i will copy/paste it
    SummerDreamin: so now, it's joking time
    Casino Support: but i cannot do it now
    Casino Support: i will email it to you
    SummerDreamin: email what?
    Casino Support: not joking i was explaining why i did not answer to you
    SummerDreamin: the terms are very clear, 45xB on table games
    SummerDreamin: it does not say BJ contributes 10% of that
    SummerDreamin: I will appreciate if you let me withdraw my money
    SummerDreamin: I dont even want your bonus or comps
    Casino Support: you haven't reached the playthrough yet
    Casino Support: after you reach the playthrough we have no maxcashouts
    SummerDreamin: so what you are saying is that I need to wager 396,780 on BJ
    SummerDreamin: ?
    Casino Support: depends how much you deposit and the % of the bonus
    SummerDreamin: dont get sophisticated now
    SummerDreamin: you now exactly my numbers
    SummerDreamin: *know
    Casino Support: what?
    Casino Support: what sophisytcated?
    Casino Support: i gave you a logical answer not a sophisticated one
    SummerDreamin: Let me go along with you buddy, since you have my money I have to play along your BS. I deposited $280 and I got 250% welcome bonus for $700. That's a total of $980 that I need to wager 45 times on table games for a total of 44,100
    Casino Support: correct
    SummerDreamin: I have wagered that, but now you come up with a "new" term that I dont see anywhere on your website telling me that all that 44,100 only amount to 4,410 now. So what you are telling me is that in reality I have to wager 441,000 on BJ to be able to withdraw
    Casino Support: according to the terms and conditions , correct
    SummerDreamin: hahahahah you sure are funny
    SummerDreamin: so 450xB
    SummerDreamin: on BJ
    SummerDreamin: are you thinking something?
    Casino Support: if you play just with your money, they have no playthrough and you can withdraw anything over $100
    SummerDreamin: so I guess I fell for your bonus scam?
    Casino Support: what do you mean thinking something?
    SummerDreamin: is that your smart response? "you should have wagered with your own money buddy, haha sucker!" is what you are saying?
    SummerDreamin: I followed exactly what it's said on the website
    Casino Support: i never said you should have
    Casino Support: you have the option
    Casino Support: you do what you want with your money
    SummerDreamin: yes, I want to withdraw that's what I want
    SummerDreamin: you still cant find where it says that BJ only counts 10% of the 45xb?
    SummerDreamin: shouldnt that be easy to find?
    Casino Support: no
    Casino Support: as i said i will email it to you
    SummerDreamin: why do you have to email it to me?
    SummerDreamin: shouldnt I be able to easily find that on your website?
    Casino Support: i am supper busy
    SummerDreamin: ohhh, what a shame
    Casino Support: today is a holiday and we have many players to deal with
    SummerDreamin: really?
    Casino Support: in order to give you the best service
    SummerDreamin: ok, here is the deal, since I am busy as well
    Casino Support: this will be the easiest way to deal with your matter
    SummerDreamin: I wont wager anymore and you will give me my money
    SummerDreamin: or I will copy this conversation, which I already have, I will badmouth your casino in every forum I know and you wont get anymore customers, how about that
    SummerDreamin: and then you will get real busy
    SummerDreamin: are you thinking again?
    Casino Support: yes
    SummerDreamin: one more minute before I start saying nice things about your casino online
    SummerDreamin: 30 secs
    SummerDreamin: 15 secs
    SummerDreamin: before this conversation gets pasted
     
  2. May 31, 2010
  3. SummerDreamin

    SummerDreamin Dormant account

    Occupation:
    Entrepreneur
    Location:
    Sweden
    Problem with GoldVipClub Casino

    Hi,
    I have completed my wagering requirements for the Welcome250 bonus at GoldVip Casino. I deposited $280, got $700 in bonus and wagered 45xD+B on Blackjack for
    It clearly states on their website You must register/login in order to see the link. that the requirements are 45xB on table games. When I couldnt withdraw I chatted with support and now they tell me that wagering on BJ only counts 10% of the wagering. It does not say anywhere in their website that BJ only counts 10% of wagering. I ask them on the chat to point out where does it say that and all the agents say that they cant find it and that they will send me an email about this, or that they are to busy to help me at the moment. They say I need to basically wager 450xB on BJ now. Ridiculous. Please help me get my money. Wagering that amount in order to withdraw means losing my money (what's left since I lost $600 of the bonus fullfilling the requirement anyways). I am trying to withdraw $416 from my balance (my $280 original deposit, +$92 from bonus and $44.11 from redeeming the comps). Thanks to everybody who can help me.

    Here is a copy of the Chat I had:

    Please wait for a site operator to respond.
    You are now chatting with 'Casino Support'
    Casino Support: Welcome to Casino Support how may I assist you?
    SummerDreamin: Hi, I would like to know how much wagering do I need to do in order to be able to withdraw
    Casino Support: One moment please
    Casino Support: Playthrough To Convert Bonus: $39,678.60
    SummerDreamin: that's how much I have left or that is the total
    SummerDreamin: because I have wagered like 40,000 already
    Casino Support: this is how much you have wagered
    Casino Support: sorry
    Casino Support: no
    Casino Support: that is what you have left
    Casino Support: you have wagered:$4,421.40
    SummerDreamin: that is impossible
    SummerDreamin: I have wagered more than 40,000 in the last week
    Casino Support: let me check again
    SummerDreamin: for proof you can check the comps that I have redeemed
    SummerDreamin: I got $44.11 dollars from the comps
    Please wait while I transfer the chat to 'Casino Support'.
    You are now chatting with 'Casino Support'
    Casino Support: hi Fernando
    Casino Support: my name is Javier and i am your account manager
    SummerDreamin: hi there
    Casino Support: the wagering for BJ is for each dollar bet 10 cents gores towards the playthrough
    Casino Support: so to reach the playthrough you need another 39678
    Casino Support: as you got it down from 44,100
    Casino Support: you doing very well
    SummerDreamin: when I asked at the beginning they said that I need to wager 45xthe bonus+deposit, so 45x980 is 44,100
    SummerDreamin: it doesnt say anywhere in the terms that BJ only contributes 10% of that
    Casino Support: its under terms and conditions in the website
    SummerDreamin: where, I dont see it anywhere
    Casino Support: its there read it carefyully
    Casino Support: if you e table games
    Casino Support: its better to not to redeem bonuses and play with your own money
    Casino Support: there will bw no playthrough
    Casino Support: be
    Casino Support: and the withdrawal is only from $100
    SummerDreamin: In order to withdraw winnings at Gold VIP Club, we ask that players make the wagering requirements connected to the bonus received in their account. Players are asked to wager the deposit amount s specified number of times (x45 for table game bonuses and x25 for slots, unless stated otherwise in a specific promotional offer) before making any cash-outs
    SummerDreamin: that's what it's said on the terms page
    SummerDreamin: hello?
    SummerDreamin: hello?
    Casino Support: hi sorry
    Casino Support: had to go to free willy
    Casino Support: i will copy/paste it
    SummerDreamin: so now, it's joking time
    Casino Support: but i cannot do it now
    Casino Support: i will email it to you
    SummerDreamin: email what?
    Casino Support: not joking i was explaining why i did not answer to you
    SummerDreamin: the terms are very clear, 45xB on table games
    SummerDreamin: it does not say BJ contributes 10% of that
    SummerDreamin: I will appreciate if you let me withdraw my money
    SummerDreamin: I dont even want your bonus or comps
    Casino Support: you haven't reached the playthrough yet
    Casino Support: after you reach the playthrough we have no maxcashouts
    SummerDreamin: so what you are saying is that I need to wager 396,780 on BJ
    SummerDreamin: ?
    Casino Support: depends how much you deposit and the % of the bonus
    SummerDreamin: dont get sophisticated now
    SummerDreamin: you now exactly my numbers
    SummerDreamin: *know
    Casino Support: what?
    Casino Support: what sophisytcated?
    Casino Support: i gave you a logical answer not a sophisticated one
    SummerDreamin: Let me go along with you buddy, since you have my money I have to play along your BS. I deposited $280 and I got 250% welcome bonus for $700. That's a total of $980 that I need to wager 45 times on table games for a total of 44,100
    Casino Support: correct
    SummerDreamin: I have wagered that, but now you come up with a "new" term that I dont see anywhere on your website telling me that all that 44,100 only amount to 4,410 now. So what you are telling me is that in reality I have to wager 441,000 on BJ to be able to withdraw
    Casino Support: according to the terms and conditions , correct
    SummerDreamin: hahahahah you sure are funny
    SummerDreamin: so 450xB
    SummerDreamin: on BJ
    SummerDreamin: are you thinking something?
    Casino Support: if you play just with your money, they have no playthrough and you can withdraw anything over $100
    SummerDreamin: so I guess I fell for your bonus scam?
    Casino Support: what do you mean thinking something?
    SummerDreamin: is that your smart response? "you should have wagered with your own money buddy, haha sucker!" is what you are saying?
    SummerDreamin: I followed exactly what it's said on the website
    Casino Support: i never said you should have
    Casino Support: you have the option
    Casino Support: you do what you want with your money
    SummerDreamin: yes, I want to withdraw that's what I want
    SummerDreamin: you still cant find where it says that BJ only counts 10% of the 45xb?
    SummerDreamin: shouldnt that be easy to find?
    Casino Support: no
    Casino Support: as i said i will email it to you
    SummerDreamin: why do you have to email it to me?
    SummerDreamin: shouldnt I be able to easily find that on your website?
    Casino Support: i am supper busy
    SummerDreamin: ohhh, what a shame
    Casino Support: today is a holiday and we have many players to deal with
    SummerDreamin: really?
    Casino Support: in order to give you the best service
    SummerDreamin: ok, here is the deal, since I am busy as well
    Casino Support: this will be the easiest way to deal with your matter
    SummerDreamin: I wont wager anymore and you will give me my money
    SummerDreamin: or I will copy this conversation, which I already have, I will badmouth your casino in every forum I know and you wont get anymore customers, how about that
    SummerDreamin: and then you will get real busy
    SummerDreamin: are you thinking again?
    Casino Support: yes
    SummerDreamin: one more minute before I start saying nice things about your casino online
    SummerDreamin: 30 secs
    SummerDreamin: 15 secs
    SummerDreamin: before this conversation gets pasted
     
  4. May 31, 2010
  5. SummerDreamin

    SummerDreamin Dormant account

    Occupation:
    Entrepreneur
    Location:
    Sweden
    Hi,
    I have completed my wagering requirements for the Welcome250 bonus at GoldVip Casino. I deposited $280, got $700 in bonus and wagered 45xD+B on Blackjack for
    It clearly states on their website You must register/login in order to see the link. that the requirements are 45xB on table games. When I couldnt withdraw I chatted with support and now they tell me that wagering on BJ only counts 10% of the wagering. It does not say anywhere in their website that BJ only counts 10% of wagering. I ask them on the chat to point out where does it say that and all the agents say that they cant find it and that they will send me an email about this, or that they are to busy to help me at the moment. They say I need to basically wager 450xB on BJ now. Ridiculous. Please help me get my money. Wagering that amount in order to withdraw means losing my money (what's left since I lost $600 of the bonus fullfilling the requirement anyways). I am trying to withdraw $416 from my balance (my $280 original deposit, +$92 from bonus and $44.11 from redeeming the comps). Thanks to everybody who can help me.

    Here is a copy of the Chat I had:

    Please wait for a site operator to respond.
    You are now chatting with 'Casino Support'
    Casino Support: Welcome to Casino Support how may I assist you?
    SummerDreamin: Hi, I would like to know how much wagering do I need to do in order to be able to withdraw
    Casino Support: One moment please
    Casino Support: Playthrough To Convert Bonus: $39,678.60
    SummerDreamin: that's how much I have left or that is the total
    SummerDreamin: because I have wagered like 40,000 already
    Casino Support: this is how much you have wagered
    Casino Support: sorry
    Casino Support: no
    Casino Support: that is what you have left
    Casino Support: you have wagered:$4,421.40
    SummerDreamin: that is impossible
    SummerDreamin: I have wagered more than 40,000 in the last week
    Casino Support: let me check again
    SummerDreamin: for proof you can check the comps that I have redeemed
    SummerDreamin: I got $44.11 dollars from the comps
    Please wait while I transfer the chat to 'Casino Support'.
    You are now chatting with 'Casino Support'
    Casino Support: hi Fernando
    Casino Support: my name is Javier and i am your account manager
    SummerDreamin: hi there
    Casino Support: the wagering for BJ is for each dollar bet 10 cents gores towards the playthrough
    Casino Support: so to reach the playthrough you need another 39678
    Casino Support: as you got it down from 44,100
    Casino Support: you doing very well
    SummerDreamin: when I asked at the beginning they said that I need to wager 45xthe bonus+deposit, so 45x980 is 44,100
    SummerDreamin: it doesnt say anywhere in the terms that BJ only contributes 10% of that
    Casino Support: its under terms and conditions in the website
    SummerDreamin: where, I dont see it anywhere
    Casino Support: its there read it carefyully
    Casino Support: if you e table games
    Casino Support: its better to not to redeem bonuses and play with your own money
    Casino Support: there will bw no playthrough
    Casino Support: be
    Casino Support: and the withdrawal is only from $100
    SummerDreamin: In order to withdraw winnings at Gold VIP Club, we ask that players make the wagering requirements connected to the bonus received in their account. Players are asked to wager the deposit amount s specified number of times (x45 for table game bonuses and x25 for slots, unless stated otherwise in a specific promotional offer) before making any cash-outs
    SummerDreamin: that's what it's said on the terms page
    SummerDreamin: hello?
    SummerDreamin: hello?
    Casino Support: hi sorry
    Casino Support: had to go to free willy
    Casino Support: i will copy/paste it
    SummerDreamin: so now, it's joking time
    Casino Support: but i cannot do it now
    Casino Support: i will email it to you
    SummerDreamin: email what?
    Casino Support: not joking i was explaining why i did not answer to you
    SummerDreamin: the terms are very clear, 45xB on table games
    SummerDreamin: it does not say BJ contributes 10% of that
    SummerDreamin: I will appreciate if you let me withdraw my money
    SummerDreamin: I dont even want your bonus or comps
    Casino Support: you haven't reached the playthrough yet
    Casino Support: after you reach the playthrough we have no maxcashouts
    SummerDreamin: so what you are saying is that I need to wager 396,780 on BJ
    SummerDreamin: ?
    Casino Support: depends how much you deposit and the % of the bonus
    SummerDreamin: dont get sophisticated now
    SummerDreamin: you now exactly my numbers
    SummerDreamin: *know
    Casino Support: what?
    Casino Support: what sophisytcated?
    Casino Support: i gave you a logical answer not a sophisticated one
    SummerDreamin: Let me go along with you buddy, since you have my money I have to play along your BS. I deposited $280 and I got 250% welcome bonus for $700. That's a total of $980 that I need to wager 45 times on table games for a total of 44,100
    Casino Support: correct
    SummerDreamin: I have wagered that, but now you come up with a "new" term that I dont see anywhere on your website telling me that all that 44,100 only amount to 4,410 now. So what you are telling me is that in reality I have to wager 441,000 on BJ to be able to withdraw
    Casino Support: according to the terms and conditions , correct
    SummerDreamin: hahahahah you sure are funny
    SummerDreamin: so 450xB
    SummerDreamin: on BJ
    SummerDreamin: are you thinking something?
    Casino Support: if you play just with your money, they have no playthrough and you can withdraw anything over $100
    SummerDreamin: so I guess I fell for your bonus scam?
    Casino Support: what do you mean thinking something?
    SummerDreamin: is that your smart response? "you should have wagered with your own money buddy, haha sucker!" is what you are saying?
    SummerDreamin: I followed exactly what it's said on the website
    Casino Support: i never said you should have
    Casino Support: you have the option
    Casino Support: you do what you want with your money
    SummerDreamin: yes, I want to withdraw that's what I want
    SummerDreamin: you still cant find where it says that BJ only counts 10% of the 45xb?
    SummerDreamin: shouldnt that be easy to find?
    Casino Support: no
    Casino Support: as i said i will email it to you
    SummerDreamin: why do you have to email it to me?
    SummerDreamin: shouldnt I be able to easily find that on your website?
    Casino Support: i am supper busy
    SummerDreamin: ohhh, what a shame
    Casino Support: today is a holiday and we have many players to deal with
    SummerDreamin: really?
    Casino Support: in order to give you the best service
    SummerDreamin: ok, here is the deal, since I am busy as well
    Casino Support: this will be the easiest way to deal with your matter
    SummerDreamin: I wont wager anymore and you will give me my money
    SummerDreamin: or I will copy this conversation, which I already have, I will badmouth your casino in every forum I know and you wont get anymore customers, how about that
    SummerDreamin: and then you will get real busy
    SummerDreamin: are you thinking again?
    Casino Support: yes
    SummerDreamin: one more minute before I start saying nice things about your casino online
    SummerDreamin: 30 secs
    SummerDreamin: 15 secs
    SummerDreamin: before this conversation gets pasted
     
  6. May 31, 2010
  7. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    Why do people continue to play at places that cant even hire half ass decent customer service agents, it just amazes me. He had to go free his willy:eek: I cant even fathom any of the agents i chat with saying something like that:oops:

    Is there some reason you like playing at this casino and being BS'd, there are so many good casinos listed on CM that will give you a decent bonus if thats your thing and will pay you like clockwork, when you do cashout.

    Do yourself a favor and check out all the different casinos that are available for you to play at, its listed at the top of the page under CM casinos.

    http://www.casinomeister.com/forums/online-casinos/35324-gold-vip-club-casino.html

    Laurie
     
  8. May 31, 2010
  9. Brooklyn

    Brooklyn Dormant account

    Occupation:
    Mommy, Make-up Artist, Writer.
    Location:
    On the Hot Mess Express
    With all of the Casinos online why would ANYONE deposit there?!? :puke:
    Im going to hope you didn't know any better....
     
    1 person likes this.
  10. May 31, 2010
  11. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    I am going to guess by summerdreamin's "join date" and the fact that this is his/her very first post that... no she/he didn't know any better. And like many of us here they found CM by being ripped off by one of the casinos that is hiding within the same group, with a few different casino names and is run by thieves.
    It's sad that even with all the negative press these casinos get., they still manage to snag some innocent new player into depositting!
    Summerdreamin, please check out Casinomeisters accredited list of casinos that ARE safe to play at and they WILL pay when you win (as long as you fulfull any WR) http://www.casinomeister.com/accredited_casinos.php
    Stay away from those on the rogue list http://www.casinomeister.com/rogue/

    unfortunately goldvip casino IS on Casinomeister rogue list, so I don't think you can even Pitch A Bitch to try to get your money.

    Sorry Summerdreamin'.... but I will be 100% honest., I am guilty of finding Casinomeister the same way!! I was ripped of by a rogue casino! I wasn't the first and certainly won't be the last and sadly the circle will continue where You are not the first nor will you be the last! So don't beat yourself up over it.... If I were you I would cut my losses and go play at Inetbet, Club World or Jackpot Capital or ANY of the RTG casinos on his accredited list!!
     
    1 person likes this.
  12. Jun 1, 2010
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This rule is not on the website because IT DOESN'T EXIST. It is one of an armoury of extra rules and excuses they dream up when players win. This is stage 1, get you to wager more in the hope that you will lose everything back. If you wagered 450x, yet still managed to win, they would try something else, such as "discrepancies in your documents" for example.

    Maybe Blackjack isn't a table game as far as they are concerned, even though it's played on a level slab, covered by felt, and supported by legs.

    They are crooks, and you will have a hard time even getting back your deposit. They are in the rogue pit for a reason.

    The reason so many innocents fall for this casino is their VERY aggressive marketing, and they have even been known to "hack" Google search results through the use of Blackhat SEO. They have also been exposed as DELIBERATELY recruiting for spammers and other "blackhat" skills through specialist fora. They use many different names for their casino, but a common theme is the use of one or more of "Gold", "VIP", and "Club". GoldVIPClub is merely the "mothership" for all of this. Some good casinos sometimes find themselves under scrutiny because of the many names used by these crooks, since the words "Gold", "VIP" and "Club" are in general use in the industry.
     
    5 people like this.
  14. Jun 1, 2010
  15. Brooklyn

    Brooklyn Dormant account

    Occupation:
    Mommy, Make-up Artist, Writer.
    Location:
    On the Hot Mess Express
    VWM is right that term probably doesn't exist, and like he said even if you were to beat the 450xWR they will have another excuse. It is probably best to cut your losses and just walk away from it. Take it as a learning experience. There are good casinos out there, try some of the ones on the CM Accredited list. Sorry you had to go through this...Good luck to you.;)
     
    1 person likes this.
  16. Jun 1, 2010
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Ok, where to begin?

    • GoldVIPClub is not directly listed on the Rogue list but they're the same as GoldVIPCasino which is. Follow the link from the Rogue page and you'll see the details.
    • since casino is Rogue, a PAB is "No Go".
    • posting the same thing multiple times is called cross-posting and is a violation of the Forum Rules. I have since combined all three of your threads into this one here. Please don't cross-post again.
    Regards,
    Max Drayman
    Casinomeister.com, Player Complaints Manager and Forum Moderator
     
    1 person likes this.
  18. Jun 8, 2010
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Hell, even I got mixed up with all their different identities.

    We should confiscate all their potential deposits for multiple casino ID fraud:D
     
    2 people like this.
  20. Jun 8, 2010
  21. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    As I see it most answers here is about staying away from the casino when the op clearly needs help.

    GVC are scumbags and as rogue casinos can be. Since they are rogue listed here there is no use to PAB.

    But please test RTG:s central dispute system:

    You must register/login in order to see the link.

    I hope it's ok to provide that link?

    @Summerdreamin: Please tell us how it works out. :)
     
    1 person likes this.
  22. Jun 9, 2010
  23. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    Thanks maphesto, I was in touch with summerdreamin' via PM during the time when he/she had posted and had given her a contact whom may have been able to help.
    According to one of the PM's I recieved from summerdreamin'...He/She has since been paid by the casino. :thumbsup:
    Sorry... I thought he/she had posted the outcome!!
     
    2 people like this.
  24. Jun 9, 2010
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    :lolup: No arguments there. :D

    Of course, useful info, no problem.
     
  26. Jun 10, 2010
  27. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    So did you ever get the email stating the 10% BJ rule?
     
  28. Jun 10, 2010
  29. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl


    Nope...but he/she got an email saying not to post here anymore...otherwise:xxx:xxx
     
  30. Jun 11, 2010
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Not uncommon with such crooks, they don't want too much bad news showing up in Google, because they have to hire some more black hat SEO experts to bury it again:rolleyes:

    Virtual even went a step further, sending a couple of thugs to beat up a player who popped into their offices whilst in Costa Rica, asking about a long delayed withdrawal.

    Problem is, they have all this persons info, so can intimidate them effectively, if not legally. It seems paying up was their best option, so why didn't they do this in the first place if this player was OK, and why didn't they stick to their guns if they TRULY believed this player should NOT be paid, and let CDS take it's course.

    In such cases, there is little in the way of help that can be offered to players in such situations. Max does not take PABs for these casinos, the regulators are not much help at all, even where they exist. CDS sometimes works, but often seems to side with the casino, more so than eCogra, where 50% of valid cases (approx) are rebalanced in favour of the player, even if not entirely to the players' satisfaction.
     

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