SummerDreamin
Dormant account
- Joined
- May 31, 2010
- Location
- Sweden
Hi,
I have completed my wagering requirements for the Welcome250 bonus at GoldVip Casino. I deposited $280, got $700 in bonus and wagered 45xD+B on Blackjack for
It clearly states on their website
Here is a copy of the Chat I had:
Please wait for a site operator to respond.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Casino Support how may I assist you?
SummerDreamin: Hi, I would like to know how much wagering do I need to do in order to be able to withdraw
Casino Support: One moment please
Casino Support: Playthrough To Convert Bonus: $39,678.60
SummerDreamin: that's how much I have left or that is the total
SummerDreamin: because I have wagered like 40,000 already
Casino Support: this is how much you have wagered
Casino Support: sorry
Casino Support: no
Casino Support: that is what you have left
Casino Support: you have wagered:$4,421.40
SummerDreamin: that is impossible
SummerDreamin: I have wagered more than 40,000 in the last week
Casino Support: let me check again
SummerDreamin: for proof you can check the comps that I have redeemed
SummerDreamin: I got $44.11 dollars from the comps
Please wait while I transfer the chat to 'Casino Support'.
You are now chatting with 'Casino Support'
Casino Support: hi Fernando
Casino Support: my name is Javier and i am your account manager
SummerDreamin: hi there
Casino Support: the wagering for BJ is for each dollar bet 10 cents gores towards the playthrough
Casino Support: so to reach the playthrough you need another 39678
Casino Support: as you got it down from 44,100
Casino Support: you doing very well
SummerDreamin: when I asked at the beginning they said that I need to wager 45xthe bonus+deposit, so 45x980 is 44,100
SummerDreamin: it doesnt say anywhere in the terms that BJ only contributes 10% of that
Casino Support: its under terms and conditions in the website
SummerDreamin: where, I dont see it anywhere
Casino Support: its there read it carefyully
Casino Support: if you e table games
Casino Support: its better to not to redeem bonuses and play with your own money
Casino Support: there will bw no playthrough
Casino Support: be
Casino Support: and the withdrawal is only from $100
SummerDreamin: In order to withdraw winnings at Gold VIP Club, we ask that players make the wagering requirements connected to the bonus received in their account. Players are asked to wager the deposit amount s specified number of times (x45 for table game bonuses and x25 for slots, unless stated otherwise in a specific promotional offer) before making any cash-outs
SummerDreamin: that's what it's said on the terms page
SummerDreamin: hello?
SummerDreamin: hello?
Casino Support: hi sorry
Casino Support: had to go to free willy
Casino Support: i will copy/paste it
SummerDreamin: so now, it's joking time
Casino Support: but i cannot do it now
Casino Support: i will email it to you
SummerDreamin: email what?
Casino Support: not joking i was explaining why i did not answer to you
SummerDreamin: the terms are very clear, 45xB on table games
SummerDreamin: it does not say BJ contributes 10% of that
SummerDreamin: I will appreciate if you let me withdraw my money
SummerDreamin: I dont even want your bonus or comps
Casino Support: you haven't reached the playthrough yet
Casino Support: after you reach the playthrough we have no maxcashouts
SummerDreamin: so what you are saying is that I need to wager 396,780 on BJ
SummerDreamin: ?
Casino Support: depends how much you deposit and the % of the bonus
SummerDreamin: dont get sophisticated now
SummerDreamin: you now exactly my numbers
SummerDreamin: *know
Casino Support: what?
Casino Support: what sophisytcated?
Casino Support: i gave you a logical answer not a sophisticated one
SummerDreamin: Let me go along with you buddy, since you have my money I have to play along your BS. I deposited $280 and I got 250% welcome bonus for $700. That's a total of $980 that I need to wager 45 times on table games for a total of 44,100
Casino Support: correct
SummerDreamin: I have wagered that, but now you come up with a "new" term that I dont see anywhere on your website telling me that all that 44,100 only amount to 4,410 now. So what you are telling me is that in reality I have to wager 441,000 on BJ to be able to withdraw
Casino Support: according to the terms and conditions , correct
SummerDreamin: hahahahah you sure are funny
SummerDreamin: so 450xB
SummerDreamin: on BJ
SummerDreamin: are you thinking something?
Casino Support: if you play just with your money, they have no playthrough and you can withdraw anything over $100
SummerDreamin: so I guess I fell for your bonus scam?
Casino Support: what do you mean thinking something?
SummerDreamin: is that your smart response? "you should have wagered with your own money buddy, haha sucker!" is what you are saying?
SummerDreamin: I followed exactly what it's said on the website
Casino Support: i never said you should have
Casino Support: you have the option
Casino Support: you do what you want with your money
SummerDreamin: yes, I want to withdraw that's what I want
SummerDreamin: you still cant find where it says that BJ only counts 10% of the 45xb?
SummerDreamin: shouldnt that be easy to find?
Casino Support: no
Casino Support: as i said i will email it to you
SummerDreamin: why do you have to email it to me?
SummerDreamin: shouldnt I be able to easily find that on your website?
Casino Support: i am supper busy
SummerDreamin: ohhh, what a shame
Casino Support: today is a holiday and we have many players to deal with
SummerDreamin: really?
Casino Support: in order to give you the best service
SummerDreamin: ok, here is the deal, since I am busy as well
Casino Support: this will be the easiest way to deal with your matter
SummerDreamin: I wont wager anymore and you will give me my money
SummerDreamin: or I will copy this conversation, which I already have, I will badmouth your casino in every forum I know and you wont get anymore customers, how about that
SummerDreamin: and then you will get real busy
SummerDreamin: are you thinking again?
Casino Support: yes
SummerDreamin: one more minute before I start saying nice things about your casino online
SummerDreamin: 30 secs
SummerDreamin: 15 secs
SummerDreamin: before this conversation gets pasted
I have completed my wagering requirements for the Welcome250 bonus at GoldVip Casino. I deposited $280, got $700 in bonus and wagered 45xD+B on Blackjack for
It clearly states on their website
You do not have permission to view link
Log in or register now.
that the requirements are 45xB on table games. When I couldnt withdraw I chatted with support and now they tell me that wagering on BJ only counts 10% of the wagering. It does not say anywhere in their website that BJ only counts 10% of wagering. I ask them on the chat to point out where does it say that and all the agents say that they cant find it and that they will send me an email about this, or that they are to busy to help me at the moment. They say I need to basically wager 450xB on BJ now. Ridiculous. Please help me get my money. Wagering that amount in order to withdraw means losing my money (what's left since I lost $600 of the bonus fullfilling the requirement anyways). I am trying to withdraw $416 from my balance (my $280 original deposit, +$92 from bonus and $44.11 from redeeming the comps). Thanks to everybody who can help me. Here is a copy of the Chat I had:
Please wait for a site operator to respond.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Casino Support how may I assist you?
SummerDreamin: Hi, I would like to know how much wagering do I need to do in order to be able to withdraw
Casino Support: One moment please
Casino Support: Playthrough To Convert Bonus: $39,678.60
SummerDreamin: that's how much I have left or that is the total
SummerDreamin: because I have wagered like 40,000 already
Casino Support: this is how much you have wagered
Casino Support: sorry
Casino Support: no
Casino Support: that is what you have left
Casino Support: you have wagered:$4,421.40
SummerDreamin: that is impossible
SummerDreamin: I have wagered more than 40,000 in the last week
Casino Support: let me check again
SummerDreamin: for proof you can check the comps that I have redeemed
SummerDreamin: I got $44.11 dollars from the comps
Please wait while I transfer the chat to 'Casino Support'.
You are now chatting with 'Casino Support'
Casino Support: hi Fernando
Casino Support: my name is Javier and i am your account manager
SummerDreamin: hi there
Casino Support: the wagering for BJ is for each dollar bet 10 cents gores towards the playthrough
Casino Support: so to reach the playthrough you need another 39678
Casino Support: as you got it down from 44,100
Casino Support: you doing very well
SummerDreamin: when I asked at the beginning they said that I need to wager 45xthe bonus+deposit, so 45x980 is 44,100
SummerDreamin: it doesnt say anywhere in the terms that BJ only contributes 10% of that
Casino Support: its under terms and conditions in the website
SummerDreamin: where, I dont see it anywhere
Casino Support: its there read it carefyully
Casino Support: if you e table games
Casino Support: its better to not to redeem bonuses and play with your own money
Casino Support: there will bw no playthrough
Casino Support: be
Casino Support: and the withdrawal is only from $100
SummerDreamin: In order to withdraw winnings at Gold VIP Club, we ask that players make the wagering requirements connected to the bonus received in their account. Players are asked to wager the deposit amount s specified number of times (x45 for table game bonuses and x25 for slots, unless stated otherwise in a specific promotional offer) before making any cash-outs
SummerDreamin: that's what it's said on the terms page
SummerDreamin: hello?
SummerDreamin: hello?
Casino Support: hi sorry
Casino Support: had to go to free willy
Casino Support: i will copy/paste it
SummerDreamin: so now, it's joking time
Casino Support: but i cannot do it now
Casino Support: i will email it to you
SummerDreamin: email what?
Casino Support: not joking i was explaining why i did not answer to you
SummerDreamin: the terms are very clear, 45xB on table games
SummerDreamin: it does not say BJ contributes 10% of that
SummerDreamin: I will appreciate if you let me withdraw my money
SummerDreamin: I dont even want your bonus or comps
Casino Support: you haven't reached the playthrough yet
Casino Support: after you reach the playthrough we have no maxcashouts
SummerDreamin: so what you are saying is that I need to wager 396,780 on BJ
SummerDreamin: ?
Casino Support: depends how much you deposit and the % of the bonus
SummerDreamin: dont get sophisticated now
SummerDreamin: you now exactly my numbers
SummerDreamin: *know
Casino Support: what?
Casino Support: what sophisytcated?
Casino Support: i gave you a logical answer not a sophisticated one
SummerDreamin: Let me go along with you buddy, since you have my money I have to play along your BS. I deposited $280 and I got 250% welcome bonus for $700. That's a total of $980 that I need to wager 45 times on table games for a total of 44,100
Casino Support: correct
SummerDreamin: I have wagered that, but now you come up with a "new" term that I dont see anywhere on your website telling me that all that 44,100 only amount to 4,410 now. So what you are telling me is that in reality I have to wager 441,000 on BJ to be able to withdraw
Casino Support: according to the terms and conditions , correct
SummerDreamin: hahahahah you sure are funny
SummerDreamin: so 450xB
SummerDreamin: on BJ
SummerDreamin: are you thinking something?
Casino Support: if you play just with your money, they have no playthrough and you can withdraw anything over $100
SummerDreamin: so I guess I fell for your bonus scam?
Casino Support: what do you mean thinking something?
SummerDreamin: is that your smart response? "you should have wagered with your own money buddy, haha sucker!" is what you are saying?
SummerDreamin: I followed exactly what it's said on the website
Casino Support: i never said you should have
Casino Support: you have the option
Casino Support: you do what you want with your money
SummerDreamin: yes, I want to withdraw that's what I want
SummerDreamin: you still cant find where it says that BJ only counts 10% of the 45xb?
SummerDreamin: shouldnt that be easy to find?
Casino Support: no
Casino Support: as i said i will email it to you
SummerDreamin: why do you have to email it to me?
SummerDreamin: shouldnt I be able to easily find that on your website?
Casino Support: i am supper busy
SummerDreamin: ohhh, what a shame
Casino Support: today is a holiday and we have many players to deal with
SummerDreamin: really?
Casino Support: in order to give you the best service
SummerDreamin: ok, here is the deal, since I am busy as well
Casino Support: this will be the easiest way to deal with your matter
SummerDreamin: I wont wager anymore and you will give me my money
SummerDreamin: or I will copy this conversation, which I already have, I will badmouth your casino in every forum I know and you wont get anymore customers, how about that
SummerDreamin: and then you will get real busy
SummerDreamin: are you thinking again?
Casino Support: yes
SummerDreamin: one more minute before I start saying nice things about your casino online
SummerDreamin: 30 secs
SummerDreamin: 15 secs
SummerDreamin: before this conversation gets pasted