hi
i deposited $100 and got $100 bonus. i started playing casino war which counts 50% towards wagering requirement. when i wagered over 2000, my bonus wasnt releasing in denominations of $10. i called support and spoke with wayne. i guess he doesnt know anything about bonus system. when i told him situation, he gave me different reasons. at first he told me that i am still playing with my cash, so in order to withdraw bonus, when my cash balance reduces to zero and i start playing with bonus amount and have wagered 30 times, then i will fullfill the wagering requirement for bonus.and then later on he said that when server will update then my wagering will be updated and then bonus account will be transferred in increments of $10. later on he gave me a third statement that when ihave fullfilled all the wagering requirement for bonus , then after server update all the bonus will be transferred to cash account. i guess he doesnt know anything about bonus system and all times he was misguiding me , as he doesnt want to take headache and found out the real situation and the fact is that there is a technical prb.
so my request is that please fix this prb in software , so that my wagering can reflect and bonus amount should be transferred to cash balance and most importantly, train your staff like wayne, who doesnt know ABC of system ,and i have to spent around an hr with him , explaing about the bonus system and he wasnt agreeing with me and almost ruined my whole day.
i deposited $100 and got $100 bonus. i started playing casino war which counts 50% towards wagering requirement. when i wagered over 2000, my bonus wasnt releasing in denominations of $10. i called support and spoke with wayne. i guess he doesnt know anything about bonus system. when i told him situation, he gave me different reasons. at first he told me that i am still playing with my cash, so in order to withdraw bonus, when my cash balance reduces to zero and i start playing with bonus amount and have wagered 30 times, then i will fullfill the wagering requirement for bonus.and then later on he said that when server will update then my wagering will be updated and then bonus account will be transferred in increments of $10. later on he gave me a third statement that when ihave fullfilled all the wagering requirement for bonus , then after server update all the bonus will be transferred to cash account. i guess he doesnt know anything about bonus system and all times he was misguiding me , as he doesnt want to take headache and found out the real situation and the fact is that there is a technical prb.
so my request is that please fix this prb in software , so that my wagering can reflect and bonus amount should be transferred to cash balance and most importantly, train your staff like wayne, who doesnt know ABC of system ,and i have to spent around an hr with him , explaing about the bonus system and he wasnt agreeing with me and almost ruined my whole day.