OK so im at my wits end with pokertime . I signed up with them about 2-3 weeks ago ...Played every day and won 1600$ everything is fine ...I try to cash out $750 all looks ok i have to wait the 24 hour peroid. i log in the next day to see the status and play some poker and my account is locked up ??? says to contact support so i do and heres whats said
my account number is ptr29185686 When i tried to log in this morning it says my account is locked out of the system please contact support. why is this ? From what i understand i was told i had to make a deposit to verify myself which i did . please explain your actions and why this was done to me.
regards
Steven A
there response was:
Thank you for contacting PokerTime Support.
I have checked your PokerTime account and can confirm that your account has been locked.
This was done on the MicroGaming network.
The reason that your account was locked was due to chip dumping having been identified on the account.
Chip dumping is a serious breach of the terms and conditions on the MicroGaming network.
The status of your account will not be reconsidered and your account is to remain locked.
Thank you for your understanding.
Please contact us again, should you have any further queries.
Kind regards
my response:
Hello
First of all i did not even know what chip dumping was so i did some reasearch and found out .. i absolutly did not do this your basically calling me a cheater. It seems pretty funny how i am able to play for weeks and as soon i ask for a withdrawl my account is locked. your company is the one commiting fraud. if if you think im going to stand by and let you cheat me out of MY money YOUR WRONG . i will do everything and anything in my power to get this straightened out first by posting to forums. and the authorities if need be. This may be closed to you but it by far is not closed to me. lets start by this i found on the internet.
"Locking accounts for chip dumping is definitely not fraud. However, the poker room must prvoide evidence of chip dumping and not make wild and irrational guesses. The burden of proof must be on the operator and not the players. However, if there is substantial proof as in the Absolute Poker case, then the player will have to put forward his counter arguments as to why he acted in such and such a way. AlohaHawaii, casinos/poker rooms have to protect themselves against these activities. You may well argue that there is no loss to the poker rooms but if this is true, the authorities that be will have more say in banning online poker as they could be tantamount to money laundering in extreme cases."
So at this time send the so called proof you have ....... so ill await your reply
Steven A
there response:
Hi Steven
Rudy here from Poker Time
Steven, your account was locked after it was found by MicroGaming Poker that two players dumped chips into your account. This was done by 1aww456 and staah001.
An extensive investigation was then initiated and it was decided to have all accounts locked. This decision is well within their rights as per their terms and conditions as well as ours which you agreed to when you registered your account.
Reminder: Please can you add our e-mail address to your "Contacts list" in your mail box. This way we can make sure that you will be receiving all the e-mails being sent to you from the poker room so that you will not miss out on any exciting promotions. If you would like to know more about this, please contact us and we will be able to assist you with this!!
Please contact us again should you have any further queries.
Kind regards
Rudy
Poker Time Support
i did not cheat in anyway I want to make this clear i believe this is simply cause i won money and wanted to cash it out . if any 1 here can help i would welcome any1 tellin me what my options are i was pointed here cause i heard you guys are the best at dealing with cheating casinos and poker rooms.
my account number is ptr29185686 When i tried to log in this morning it says my account is locked out of the system please contact support. why is this ? From what i understand i was told i had to make a deposit to verify myself which i did . please explain your actions and why this was done to me.
regards
Steven A
there response was:
Thank you for contacting PokerTime Support.
I have checked your PokerTime account and can confirm that your account has been locked.
This was done on the MicroGaming network.
The reason that your account was locked was due to chip dumping having been identified on the account.
Chip dumping is a serious breach of the terms and conditions on the MicroGaming network.
The status of your account will not be reconsidered and your account is to remain locked.
Thank you for your understanding.
Please contact us again, should you have any further queries.
Kind regards
my response:
Hello
First of all i did not even know what chip dumping was so i did some reasearch and found out .. i absolutly did not do this your basically calling me a cheater. It seems pretty funny how i am able to play for weeks and as soon i ask for a withdrawl my account is locked. your company is the one commiting fraud. if if you think im going to stand by and let you cheat me out of MY money YOUR WRONG . i will do everything and anything in my power to get this straightened out first by posting to forums. and the authorities if need be. This may be closed to you but it by far is not closed to me. lets start by this i found on the internet.
"Locking accounts for chip dumping is definitely not fraud. However, the poker room must prvoide evidence of chip dumping and not make wild and irrational guesses. The burden of proof must be on the operator and not the players. However, if there is substantial proof as in the Absolute Poker case, then the player will have to put forward his counter arguments as to why he acted in such and such a way. AlohaHawaii, casinos/poker rooms have to protect themselves against these activities. You may well argue that there is no loss to the poker rooms but if this is true, the authorities that be will have more say in banning online poker as they could be tantamount to money laundering in extreme cases."
So at this time send the so called proof you have ....... so ill await your reply
Steven A
there response:
Hi Steven
Rudy here from Poker Time
Steven, your account was locked after it was found by MicroGaming Poker that two players dumped chips into your account. This was done by 1aww456 and staah001.
An extensive investigation was then initiated and it was decided to have all accounts locked. This decision is well within their rights as per their terms and conditions as well as ours which you agreed to when you registered your account.
Reminder: Please can you add our e-mail address to your "Contacts list" in your mail box. This way we can make sure that you will be receiving all the e-mails being sent to you from the poker room so that you will not miss out on any exciting promotions. If you would like to know more about this, please contact us and we will be able to assist you with this!!
Please contact us again should you have any further queries.
Kind regards
Rudy
Poker Time Support
i did not cheat in anyway I want to make this clear i believe this is simply cause i won money and wanted to cash it out . if any 1 here can help i would welcome any1 tellin me what my options are i was pointed here cause i heard you guys are the best at dealing with cheating casinos and poker rooms.
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