Playojo - withdrawal

[steveyboy]

went to make my first withdrawal at playojo saturday could not as it kept saying docs required,went on to live chat and spent almost 30 mins talking to two different people,when one passes you to another you have to go through it all again why why they cannot pass chat over with info already given.said there was a problem i had changed my details,no i had not docs were verified 2 weeks ago,did not tell me what problem was just told me to check details in account and get back to them when confirmed,well on that long wife was shouting your meal is ready so had to cut chat off.went back later onto chat went through it all again only to be told there is one letter missing from postage address,surely when they check docs they would have seen mistake and informed me but no.chat then said you will have to wait for relevant department to send email to veryfie docs,waited 24 hours still no response,so like an idiot carried on playing and lost.so congrats ojo the delaying tactic worked.oh by the way missing letter was L.

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[pinnit2014]

@Krystal_EGO

 

[steveyboy]

@Krystal_EGO

hi thanks for info sent her an email asking for her view on this

 

[Slottery]

Sounds quite slow, no idea how fast they usually are. That one letter difference probably is checked by theirs relevant team (how ever they call them internally), that's one quite used trick to pass Gamstop to do simple "spelling mistake" and that can unfortunately cause that real spelling mistakes get same threatment and investigation than fraudulent ones

 

[steveyboy]

Sounds quite slow, no idea how fast they usually are. That one letter difference probably is checked by theirs relevant team (how ever they call them internally), that's one quite used trick to pass Gamstop to do simple "spelling mistake" and that can unfortunately cause that real spelling mistakes get same threatment and investigation than fraudulent ones

if thats so why did it take over 2 weeks till a withdrawal to highlight it and why wait till a withdrawal delaying tactics comes to mind

 

[Slottery]

Have no idea, maybe your details were not manually properly checked until that point or what ever happened. Rep maybe can shed some light what happened.

 

[samdog21]

I love ojo biggest problem said this before, payouts are fast for a Canadian under 24hrs.but know lock withdraw being an accredited casino should be automatic. 11hrs pending period but in that time they strongly advise you to reverse to keep playing as they say fastest way well I learned just set loss limit done.

 

[steveyboy]

Have no idea, maybe your details were not manually properly checked until that point or what ever happened. Rep maybe can shed some light what happened.

seny rep private email over 4hours ago still not heard anything must be in bed or on holiday ha ha ha

 

[Borgie]

seny rep private email over 4hours ago still not heard anything must be in bed or on holiday ha ha ha

It's sunday !!!!

 

[dionysus]

seny rep private email over 4hours ago still not heard anything must be in bed or on holiday ha ha ha

we're spoiled some are in weekends but by and large, reps arent and have lives too

 

[steveyboy]

we're spoiled some are in weekends but by and large, reps arent and have lives too

but they take your deposits 24/7 every day of the year have they not heard of rotating shifts.now monday 1,35pm and still awaiting email from relevant department.

 

[Slottery]

Bit harsh to expect reps to be available to immediate replies 24/7.
If your issue is escalated to their relevant department, they should get back to you once sorted. With experience, often fraud checks (where these spelling mistakes often unfortunately are categorized) can take some days to some minutes, just up to that how much casino currently have these on table, if they need to verify something with 3rd party provider etc..
If getting what have happened right, without spelling mistake in details everything would have been done while ago, it just probably triggered them to complete full review on account (which at least i would have done in case there are incorrect details registered as it can cause some issues and there's no crystal ball to tell who is honest and who is not).
Would just give them some days and most probably they have by then got back to you.

 

[Borgie]

but they take your deposits 24/7 every day of the year have they not heard of rotating shifts.now monday 1,35pm and still awaiting email from relevant department.

Yes but there is often only one rep per casino at CM

 

[Slottery]

Yes but there is often only one rep per casino at CM

Which is great, i like much more that there's one person behind forum nick, instead of team. Having rep here is nice extra for CM members to have, will happily allow all reps to have their holidays, weekends and what so ever. If you are in need of "special" assist with something you can't for some reason easily get sorted through normal support ways, i'm happy to wait for that special treatment, i might be exception who don't have a life and loads of time i can wait

 

[steveyboy]

Bit harsh to expect reps to be available to immediate replies 24/7.
If your issue is escalated to their relevant department, they should get back to you once sorted. With experience, often fraud checks (where these spelling mistakes often unfortunately are categorized) can take some days to some minutes, just up to that how much casino currently have these on table, if they need to verify something with 3rd party provider etc..
If getting what have happened right, without spelling mistake in details everything would have been done while ago, it just probably triggered them to complete full review on account (which at least i would have done in case there are incorrect details registered as it can cause some issues and there's no crystal ball to tell who is honest and who is not).
Would just give them some days and most probably they have by then got back to you.

all i request is service and an explanation as to WHY when they had my docs verified they did not ask the question then or is it we will save that problem for when a withdrawal is made still happy to take deposits though.and i appreciate that some people dont work sunday,but at least on next working day they let you know what they are doing is that not providing a service.and will you stop using the word fraud thanks

 

[Slottery]

all i request is service and an explanation as to WHY when they had my docs verified they did not ask the question then or is it we will save that problem for when a withdrawal is made still happy to take deposits though.and i appreciate that some people dont work sunday,but at least on next working day they let you know what they are doing is that not providing a service.and will you stop using the word fraud thanks

Sorry, i thought i made it clear that didn't anyhow mean you to do anything fraudulent but they need to review your account and come to that conclusion because incorrect details were used for registration.

 

[steveyboy]

now been 5 days or 3 working days and still no email from relevant dept,and not heard from rep since monday,will now go onto live chat and ask what is going on.

 

[Borgie]

@Krystal_EGO not replied to your PM at all?

 

[steveyboy]

@Krystal_EGO not replied to your PM at all?

just asked me for user name and that was it no more communication since not impressed with service i must say.

 

[steveyboy]

just sent another email to krystal asking for update now just wait again.

 

[Lobo]

Please, for the love of God, Allah and Buddahhhh - remeber to verify your account as soon as you register and before depositing.

 

[Slottery]

They are really slow in what ever they are doing. Within this timeframe at least update that they are still working with something or waiting for reply should have been sent.

 

[steveyboy]

Please, for the love of God, Allah and Buddahhhh - remeber to verify your account as soon as you register and before depositing.

if you read post i had already had docs confirmed 2 weeks before making first withdrawal.

 

[steveyboy]

They are really slow in what ever they are doing. Within this timeframe at least update that they are still working with something or waiting for reply should have been sent.

yep still waiting patiently sent rep another email asking for update.

 

[Slottery]

yep still waiting patiently sent rep another email asking for update.

Just wanted to add (as commented earlier in thread too) that even i don't think this is acceptable time anymore.

 

[samdog21]

it's very unusual for ojo to be like that, iam Canadian and to get withdraw in under 24hrs is why I play there. also ok chat is not 24hrs but when they are on they fix what ever issues I have which is hardly none except when freespins you get dont work. boom go on chat fixed, ojo been good to me.

 

[steveyboy]

it's very unusual for ojo to be like that, iam Canadian and to get withdraw in under 24hrs is why I play there. also ok chat is not 24hrs but when they are on they fix what ever issues I have which is hardly none except when freespins you get dont work. boom go on chat fixed, ojo been good to me.

i dont know if its my computer but chat is very slow and when they pass you to another op you have to go through everything you have spent the last 20 minutes talking with previous rep,why they cannot pass chat log over i dont know,i must admit they are very very slow at addressing an issue though,and updates on what is happening forget it.

 

[bruinsdude]

so weird, ive w/d twice in the past two weeks, both times things went very fast. They don't process on the weekend, but other than that easy peasy…..CS was a breeze too....sorry to hear you are going through that with them. I know they are sticklers for ID and docs being in color...not sure if that is the issue here.

 

[steveyboy]

so weird, ive w/d twice in the past two weeks, both times things went very fast. They don't process on the weekend, but other than that easy peasy…..CS was a breeze too....sorry to hear you are going through that with them. I know they are sticklers for ID and docs being in color...not sure if that is the issue here.

no the problem is there was a letter L missing from post code/zip,but i want to know why this was not picked up when they verified docs why wait till withdrawal to highlight prob why not tell me when i was depositing in the following 2 weeks.

 

[steveyboy]

update just had email back from krystal and she is waiting also for a reply from relevant departments good innit.

 

[Halvor]

all i request is service and an explanation as to WHY when they had my docs verified they did not ask the question then or is it we will save that problem for when a withdrawal is made still happy to take deposits though.and i appreciate that some people dont work sunday,but at least on next working day they let you know what they are doing is that not providing a service.and will you stop using the word fraud thanks

generally speaking, this is a public fourm. the reps are afaik not expected or required to reply within the time-frame you seem to expect.

instant replies are always better from support, as for extra checks they will take their time.

 

[dionysus]

generally speaking, this is a public fourm. the reps are afaik not expected or required to reply within the time-frame you seem to expect.

instant replies are always better from support, as for extra checks they will take their time.

fully correct - reps are expected to be responsive not omni-present

 

[steveyboy]

generally speaking, this is a public fourm. the reps are afaik not expected or required to reply within the time-frame you seem to expect.

instant replies are always better from support, as for extra checks they will take their time.

i dont expect instant response but if you think 5days without info or courtesy to say they are looking into complaint is ok rock on.

 

[steveyboy]

hi all update just had email from ojo management apologiseing for the events that occured on 8/2/2020 that the verification was not in line with our usual and quick processing times,and we have restored the amount back into your account that you were trying to withdraw.a result i was not expecting as that was not my goal i just wanted to know why this happened.but thanks to ojo and Krystal the rep. so this is now resolved.

 

[Raman2202]

playojo are slow as anything same with all their sister casinos. However, it does seem now that they require verification before depositing which is a good thing. I don't play their much but they don't let me deposit through paypal anymore and have never given a reason why...