Venting Playojo scam?

[triplejjj]

Hello, they restricted my account before telling me then took my deposit and took more than 3 days of constant messaging to be informed about this. All because i made a review on a site criticizing them. By definition in the oxford dictionary they are a scam. Also before the representative comes flaming about its only 50 spins i do not want the spins i deposited for anymore, i just would like to make it well known you are a scam casino. I would like to see the comments i made. after they told me they restricted my account i called them useless c***s.

 

[jasonuk]

Oh dear... so they possibly restricted your eligibility for promotions based on your conduct elsewhere, and you sign up here and... do the same thing again?

If you have a complaint active (e.g. via resolver), then the chat agent may not be able to help you because it'll be dealt with by a more senior (and possibly detached) team. There is an active rep here - @EGO - for PlayOJO you could have contacted, but that doesn't appear to be what you came here for...

 

[Casinomeister]

I bet there is a clause somewhere in their terms that states:

14.II.a: If the client (player) calls us c***s, we reserve the right to kick 'em to the curb.

I know it was there at one time, perhaps they removed it.

 

[brianmon]

With the lowest RTP of any UKGC-licensed site (and the rest of the Skill-on-net sites), they're pretty close to scammers

 

[triplejjj]

Oh dear... so they possibly restricted your eligibility for promotions based on your conduct elsewhere, and you sign up here and... do the same thing again?

If you have a complaint active (e.g. via resolver), then the chat agent may not be able to help you because it'll be dealt with by a more senior (and possibly detached) team. There is an active rep here - @EGO - for PlayOJO you could have contacted, but that doesn't appear to be what you came here for...

Technically yes, i made a trustpilot review and from their they restricted my account. Just making lots of posts on lots of forums so people know its a scam. I do not care about The free spins i would never play this casino again due to the scams.

 

[Lemon]

With the lowest RTP of any UKGC-licensed site (and the rest of the Skill-on-net sites), they're pretty close to scammers

It says Book of Dead is 96.21% on Playojo, whereas William Hill is 91.25%. I know where I'd rather spend my money...

 

[Casinomeister]

Technically yes, i made a trustpilot review and from their they restricted my account. Just making lots of posts on lots of forums so people know its a scam. I do not care about The free spins i would never play this casino again due to the scams.

So you just joined this forum to give them bad publicity? Again - you might be breaching our forum rules.

1.11 - Please do not exploit this board to promote your own personal agenda: If the moderators (and members) feel that you are harassing members with agenda laden posts, or consistently ragging on a casino that did you wrong, etc., you might be counseled by the admins of the site (like me) and/or your account may be suspended. If you have a crusade to lead, there are plenty of domain names out there that you can purchase and create your own personal whinge site. Casinomeister's forum is not the place to do this.
Forum Rules

 

[brianmon]

It says Book of Dead is 96.21% on Playojo, whereas William Hill is 91.25%. I know where I'd rather spend my money...

Take a look at MGS and Netent games. I closed my accounts with them, so I can't look.
In fact, I closed my accounts when IR and TSII were dropped to 92% and IIRC DOA was 90.xx%

 

[Lemon]

Take a look at MGS and Netent games. I closed my accounts with them, so I can't look.
In fact, I closed my accounts when IR and TSII were dropped to 92% and IIRC DOA was 90.xx%

Starburst - 96.1%
Gonzo's Quest - 96%
Immortal Romance - 96.86%
Dead or Alive - no mention of the RTP% in the review

I haven't got an account there but some games show the RTP% in the info/review. A lot of them don't have reviews though.

 

[brianmon]

Starburst - 96.1%
Gonzo's Quest - 96%
Immortal Romance - 96.86%
Dead or Alive - no mention of the RTP% in the review

I haven't got an account there but some games show the RTP% in the info/review. A lot of them don't have reviews though.

Seriously? You'd rely on figures from a review?
I would think those figures were the original ones from years ago, before any casino started using the lower RTP versions
No doubt those reviews haven't been changed since they were first written. It's not like it's never happened before with other casinos.
The ONLY way to check RTP is through the game's help file. That's where I got my figures from (before I closed my account)

 

[maxd]

Technically yes, i made a trustpilot review and from their they restricted my account. Just making lots of posts on lots of forums so people know its a scam. I do not care about The free spins i would never play this casino again due to the scams.

You've given no evidence to support your "they are a scam" claims. All you've told us is they've denied you any further freebies. Given that you're making it your purpose to slag them off wherever possible I'd say that under the circumstances they'd be remiss if they did give you freebies. Who rewards a hater with prezzies? Not to mention a foul-mouthed hater who apparently -- judging from your Trustpilot comments -- hasn't been able to complete the KYC required in order to withdraw.

Sounds to me like you're trying to force the casino to pay you by being nasty in lieu of completing the required procedures. If that's an accurate description of the situation then I'd say "kudos to Playojo" and I hope they stick to their guns.

- Max

 

[triplejjj]

I mean I've given evidence they restricted my account without telling me for a review that never badmouthed just criticized on how poor of an experience i have had like only being able to do single withdrawals. please dont make out thats the reason i am claiming i have been scammed. After being scammed i then insulted them. I deposited with a kicker code messaged chat and emailed them and got ignored. then deposit with the code again then same thing happened. i had to message them on facebook to get a reply. Please tell me what evidence i can upload to proof that this is real and they indeed did scam me. i can upload anything relevent.

 

[Casinomeister]

I mean I've given evidence they restricted my account without telling me for a review that never badmouthed just criticized on how poor of an experience i have had. After being scammed i then insulted them. I deposited with a kicker code messaged chat and emailed them and got ignored. then deposit with the code again then same thing happened. i had to message them on facebook to get a reply. Please tell me what evidence i can upload to proof that this is real and they indeed did scam me. i can upload anything relevent

What exactly do you want here? There is no problem that I can see that needs resolving. You were a disgruntled player who complained about their service, and they showed you the door? What's the big deal? It's like you've never been 86'd before.

Just put on the big boy pants and come to terms that no one owes you anything. Just take it on the chin and move on.

 

[triplejjj]

Nice and blunt i like it. Naturally its just a thread stating that playojo is a scam but you kept messaging making wrong assumptions so im merely replying correcting you about what actually happened and not your guess. It seems you have to retort to insulting. So whilst you have an incorrect blatantly bias review and opinion on the matter why are you continuing to defend your "internet friend" because you seem to not have a gag reflex.

 

[maxd]

Nice and blunt i like it. Naturally its just a thread stating that playojo is a scam but you kept messaging making wrong assumptions so im merely replying correcting you about what actually happened and not your guess. It seems you have to retort to insulting. So whilst you have an incorrect blatantly bias review and opinion on the matter why are you continuing to defend your "internet friend" because you seem to not have a gag reflex.

"you have to retort to insulting"? Are you serious? This coming from the person who started off calling people "useless c***s"? And now says we're "blatantly bias" and that the only reason we were questioning your motives is that we were protecting our "internet friend"? Why stop there, the day is young.

Oh, just for the record, you started your original Trustpilot review of the casino with "Scam company". That's not exactly in keeping with your claim that you "never badmouthed just criticized". Your creative story-telling and seemingly groundless outrage is what has many of us looking askance at your claims in the first place.

Anyway, complaints about not getting the bonus you wanted justify none of this. If you have a _real_ issue with Playojo then why not file a real complaint. I offer my services. A guide to getting started is here: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

- Max

 

[triplejjj]

no point arguing over. it when you are wrong. I made that review after the fact.

 

[maxd]

... I made that review after the fact.

Not according to your own statement on Trustpilot:



Anyway, I think we've made our point: you're on a mission here and you won't let facts or the truth stand in your way. Good luck with that.

- Max

 

[jasonuk]

The sad part is, there's probably a legitimate concern in there...

I appreciate that we take those collective reviews with a pinch of salt given the nature of such platforms, but stripping away all the rigged games and conspiracy theories, a lot of people are complaining that:

a) they can't reach a customer service agent in a reasonable amount of time,​

b) they are being asked for documents at time of withdrawal - which is curious when their own terms, dated 2023-04-20, state (emphasis added):​

7.7) Prior to being able to deposit or gamble we will attempt to verify the details you provided during registration using an automated service. If the attempt fails, you will be required to upload (via the Upload Docs page) a copy of your ID and a recent Utility Bill. Only after we verify these documents will you be able to deposit or gamble.​

- additionally, the

You do not have permission to view link Log in or register now.

on the topic states (and tallies with #7.7):​

What not to do: players must not be asked for information at the point they request a withdrawal from their account if the operator could reasonably have asked for this information at an earlier time.​

c) not being given clear guidance and/or progress of the verification process.​

​

... and for me, those would be genuine concerns - particularly as players have reported playing the winnings back, which makes the document trap a stealth reverse mechanic. Sadly, unlikely to be resolved in this thread given the conduct of the OP.

 

[maxd]

Good points all. I'll invite @EGO to comment but I can understand that this might not be the place they'd prefer to discuss such matters.

- Max

 

[triplejjj]

Not according to your own statement on Trustpilot:

View attachment 184887

Anyway, I think we've made our point: you're on a mission here and you won't let facts or the truth stand in your way. Good luck with that.

- Max

max you are making stuff up. that is not my review. I have never used the word amending. please can you link to that.

 

[triplejjj]

I need to clarify everything because for some reason max is either making stuff up or is genuinely confused and clueless. I made a review on Trustpilot saying that the veification speed for is horrible and that the online chat is horrible. You can only make 1 withdrawal a time which takes over 24 hours on processing alone. Then i made a deposit with a kicker code. I did not receive my free spins i messaged chat and they ignored me. I I then deposited again 8 hours later whilst using the kicker code again, It did not credit me the spins. So i go on trust pilot and there was a reply to my original review saying to message them on facebook. So i message them and they said they would give me it as a good will gesture because they said the kicker code wasnt applied both times then they took 24 hours to say, The facebook message there saying they had restricted my account due to a comment. I then changed my trust pilot review to Playojo scam casino because it genuinely is. Then i made a post here and then that max went all in in defending playojo making stuff up intentionally getting facts wrong. Screenshotting reviews which have nothing to do with me.

 

[maxd]

max you are making stuff up. ...

There is always a possibility that I've attributed the wrong TP review to you. What isn't happening -- and you should know better than to suggest it -- is that I would post lies on our forums for the sake of ... I'm not sure why you'd think I'd do that but whatever, apparently you think I would. Anyway, no, I'm not making stuff up. Confused? Maybe. "Making stuff up", no.

Ok, more on this: are you "jake raddz" on TP and this is your review there?:

Another scam victim
Deposited with a kicker code active and i did not recieve my free spins ...

If so then my apologies, I had attributed the wrong TP review to you. Please confirm and I'll go back and make sure my previous posts make that clear.

That said -- and assuming I have now correctly identified your TP review -- you did start your review by saying "Another scam victim" and went on to say "this is an established scam site". So again, not exactly in keeping with the "never badmouthed just criticized" claim you made earlier.

- Max

 

[triplejjj]

Yes that is my review. But the review you poorly screenshotted was not mine. I did state in my original review that they only allow one withdrawal at a time. which is true. I badmouthed them after the fact. I mean chronologic matters here. I didn't badmouth them then they restricted my account the restricted my account so i badmouthed them. My original review said nothing of them being scammers just gave them 1 stars and facts about the site like up to a week to verify documents, one withdrawal at a time. email seems to be inactive and chat replies in 8 hour intervals it seems. At the end of the day i deposited with a code they restricted my account without telling me, do i care to get it resolved, nah i genuinely just believe they are uncapable. I mean surely if you were confused you would clarify rather than trying to discredit me as a liar?

 

[triplejjj]

Also thank you for the bogus header. since i have asked which further evidence i can provide. you mention nothing but lie and make things up. I am truly mind blown. Thank you for not deleting the thread though. I have just realized through previous post made by moderators that this forum site is almost like an affiliate in a sense. Now i understand your stance and the lies on the matter.

 

[maxd]

... I mean surely if you were confused you would clarify rather than trying to discredit me as a liar?

Not sure what you are on about given what your TP review actually says but I'm not sure it matters now anyway. You don't like PlayOjo, we get it.
We've found them to be reasonably responsive to player complaints and fairly quick to settle them. Maybe you get that, maybe you don't.
Clearly you should be playing elsewhere and that appears to be fine with pretty much everyone involved.
And kindly leave off with the "you lie and make things up" BS. Persisting with that will not end well.

- Max