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Bonus Complaint player palace (casino share)

Discussion in 'Casino Complaints - Bonus Issues' started by mark421, Jul 12, 2008.

    Jul 12, 2008
  1. mark421

    mark421 Dormant account PABnonaccred

    Occupation:
    carpenter
    Location:
    pittsburgh,pa.
    players palace sent me a promo for a 50% deposit ,so i deposited 50$ sent them an email to claim the bonus ,recieved a reply from them that they sent me promos for may and june ,but not july ,but they did send the promo to me for july but won't honor it,i'm just pissed they trick you into depositing for a bonus then don't give it to you,i've uninstalled them and will never deposit with a casino share,here's the email

    Dear Mark, (xxxxxxxxxx )



    50% back up to $100 is yours!

    Why go out and spend money, when you can stay in and win! When was the last weekend that you just stayed in and played all your favourite games?

    Treat yourself to a relaxed weekend filled with fun and winnings at Players Palace

    50% back up to $100 is yours!

    How to claim your promotional offer

    Claim your offer on the website by clicking here.
    (Enter your account number, select the 'Promotional Offer' and your bonus will be credited in 2-3 hours.)

    Terms and Conditions:

    Your advertised offer will be available from 11 July (6am EST) to midnight 13 July, 2008. You will only be able to claim on Friday, Saturday or Sunday.
    You will need to purchase, wager your deposit at least one time, and then claim to receive your bonus. Please allow up to 15 minutes for the bonus to be credited to your account.
    Full terms and conditions can be viewed by clicking on the Terms and Conditions link at the bottom of this email.
    Best Regards

    Steven Barry
    Casino Manager














    9casino share)
     
  2. Jul 12, 2008
  3. pevangel

    pevangel Meister Member

    Occupation:
    inside sales
    Location:
    FLORIDA USA
    did you send them a screen shot of that email? if not why not send it to them in screen shot form. im sure once they see the email they will honor it.

    pevangel
     
  4. Jul 13, 2008
  5. mark421

    mark421 Dormant account PABnonaccred

    Occupation:
    carpenter
    Location:
    pittsburgh,pa.
    i sent them the email,but they haven't responded
     
  6. Jul 13, 2008
  7. mark421

    mark421 Dormant account PABnonaccred

    Occupation:
    carpenter
    Location:
    pittsburgh,pa.
    they've finally responded back ,and said they misread the promo and gave me the money,after i uninstalled it,takes forever to reinstall, i guess posting here helped
     
  8. Jul 15, 2008
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I had the same problem with Grand Mondial, the bug is with their claim process, it has broken down virtually every other weekend over the last couple of months. MY resolution was an apology for the delay (+the bonus), which is what YOU should have received.

    It really does seem that the standards of CS are currently in a terminal "death spiral", and it is about time certain online casinos started to address this, and forget about releasing new games and dreaming up ever more enticing promos.

    In other threads, it seems that even "Elite VIPs" are getting "bargain basement" services, one Elite recently posted about getting a VIP chip one day, losing the lot on SLOTS, and then accused of being a "bonus abuser", and this was at "This Is Vegas", a casino I thought might be destined for CM Accreditation.
     

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