Bonus Complaint player palace (casino share)

[mark421]

players palace sent me a promo for a 50% deposit ,so i deposited 50$ sent them an email to claim the bonus ,recieved a reply from them that they sent me promos for may and june ,but not july ,but they did send the promo to me for july but won't honor it,i'm just pissed they trick you into depositing for a bonus then don't give it to you,i've uninstalled them and will never deposit with a casino share,here's the email

Dear Mark, (xxxxxxxxxx )



50% back up to $100 is yours!

Why go out and spend money, when you can stay in and win! When was the last weekend that you just stayed in and played all your favourite games?

Treat yourself to a relaxed weekend filled with fun and winnings at Players Palace

50% back up to $100 is yours!

How to claim your promotional offer

Claim your offer on the website by clicking here.
(Enter your account number, select the 'Promotional Offer' and your bonus will be credited in 2-3 hours.)

Terms and Conditions:

Your advertised offer will be available from 11 July (6am EST) to midnight 13 July, 2008. You will only be able to claim on Friday, Saturday or Sunday.
You will need to purchase, wager your deposit at least one time, and then claim to receive your bonus. Please allow up to 15 minutes for the bonus to be credited to your account.
Full terms and conditions can be viewed by clicking on the Terms and Conditions link at the bottom of this email.
Best Regards

Steven Barry
Casino Manager














9casino share)

 

[pevangel]

did you send them a screen shot of that email? if not why not send it to them in screen shot form. im sure once they see the email they will honor it.

pevangel

 

[mark421]

i sent them the email,but they haven't responded

 

[mark421]

they've finally responded back ,and said they misread the promo and gave me the money,after i uninstalled it,takes forever to reinstall, i guess posting here helped

 

[vinylweatherman]

they've finally responded back ,and said they misread the promo and gave me the money,after i uninstalled it,takes forever to reinstall, i guess posting here helped

I had the same problem with Grand Mondial, the bug is with their claim process, it has broken down virtually every other weekend over the last couple of months. MY resolution was an apology for the delay (+the bonus), which is what YOU should have received.

It really does seem that the standards of CS are currently in a terminal "death spiral", and it is about time certain online casinos started to address this, and forget about releasing new games and dreaming up ever more enticing promos.

In other threads, it seems that even "Elite VIPs" are getting "bargain basement" services, one Elite recently posted about getting a VIP chip one day, losing the lot on SLOTS, and then accused of being a "bonus abuser", and this was at "This Is Vegas", a casino I thought might be destined for CM Accreditation.