Planetluck stole $8200 from me

[dubi123]

Cashin of $ has been denied due to the fact I played roulette while playing their signup bonus.

The fact the terms never mention you can not play roulette and the fact I have an email from them that I can play any game won't affect them at all and they don't pay.

Hello xxxxx,

Thank you for contacting PlanetLuck Casino Online Customer Care.

Our records indicate that after claiming the 100% sign up bonus, you
played at the Roulette table and had a win of $7200. This is against the
casino rules as Roulette is one of the inapplicable games towards the
bonus you have claimed. Further, we have forfeited the win amount from
your casino balance. Your casino balance currently is $200.

We suggest you to wager $1600 on the applicable games, meet the
wagering requirement and then play any other games or request for a cashout.
You must wager $1600 to meet the wagering requirement on all games
except Baccarat, Craps and Roulette.



That is not true and they know that, they lie and lie and lie and do not pay, I wagered the FULL AMOUNT required in Blackjack and roulette was played for my fun, the Roulette does not count towards wagering only.

Here is an email from them showing their real face:

Dear Player,

Thank you for contacting PlanetLuck Casino Online Customer Care.

You can play any games that you wish to however the wagering will be
counted only on the applicable games ( all games excluding Baccarat,
Craps and Roulette). You can play Roulette and then play blackJack to meet
the wagering requirement.

Note: Please do not disclose your password to any
individual/organization claiming to represent PlanetLuck.com. We will never ask you for the
password to your account. If you receive any email or phone call from
anyone requesting you for the same please report it to us immediately.

For questions or suggestions, contact our 24 x 7 Customer Care Team.

Chandini
PlanetLuck Customer Care
US and Canada: 011-800-PRTY-CSNO / 1-866-232-6004 [Toll Free]
Select European countries: 00-800-PRTY-CSNO [Toll Free]
International: +1-866-232-6004 / +44-207-537-8301 / +350-43001
__________________________________________________________
PlanetLuck.com, WBC Productions (Gibraltar) Ltd., iGlobalMedia Centre,
561 Imossi House #6-254, 1/5 Irish Town, Gibraltar



***********************************************************

--Original Message--
From: xxxxxxxxxxx@yahoo.com
Date: 2005-10-29 16:53
To: Info@PlanetLuck.com
Subject: question about signup bonus[#3929513]

Dear Sirs

I wish to open a new account at planetluck casino

I wish to use coupon 100. I understand roulette doesnt count thru the
wagering but may I play roulette and then play blackjacj since roulette
is my favorite game.

I mean may I play the restricted games NOT for the wagering and then
wager the whole amount required in allowed games

Regards


I used the Pitch a bitch about 8 weeks ago but still I have not received my money from them.

SHAME ON THEM !!!!

I recommend this casino NO and they should be under the Super Evil I think at this website

 

[amandajm]

Seems to me you asked the right questions and stuck by all the rules except 1 - the house always wins.

 

[caruso]

They have NO CASE - you did ask exactly the right question.

iGlobalMedia are AIM listed - or at least Party Poker is. If Bryan cannot help, threaten to take them to court in the UK - that should open their wallets sharp enough.

Nice roulette hit, BTW.

Keep on this and try not to vanish into the sunset, as many players seem to do after they post a complaint.

 

[silkprint]

That is a nice hit ! Worthless though if they refuse to pay up . Caruso is right . Some people walk away after they post a legitiment complaint .You have the emails to back you up . Take his advice.

 

[elscrabinda]

Please please please don't let them get away with this. You'd have a case without the email but with it then surely its absolutely cut and shut. I always tell people this but it really is more satisfying and effective to communicate by phone after the initial complaint. You've got your email as evidence but you really need to have a good chat with a manager if you haven't already.

On the facts as presented this is 100% out of order

 

[dubi123]

I spoke to the casino about 5 times, they seems to ignore me ,


When I call them they tell me at the end of the conversation to wait for an email which is never being sent.

I will sent them another threatening email although I am not sure partypoker and this group of aceclub planetluck and starluck are the same ? are they 100% the same ?

I still think that the industry can force them pay, I just need someone who promote them and read this story, maybe an affiliate, a webmaster.

They told me this decision has gone through the high management there and that is their final decision.

I will send them an email anyway.

 

[umberto]

If you are legal then you have one more evidence of their illegal action they took.

 

[Slotmachine]

Kind of sounds like they've flagged you for bonus "abuse". Let me guess, deposited 100, got 100 bonus, made one 200 straight up bet on roulette, bang won 7200, then proceeded to meet the WR on a the low-variance game of blackjack?

The casino obviously noticed this as it's a classic bonus tactic, and refused to pay. However, they screwed up because they sent you that e-mail specifically allowing you to play roulette, and furthermore they did not claim "bonus abuse" but stupidly claimed roulette all of a sudden was a prohibited game.

IMO, you played by the rules, and they should absolutely shut up and pay up, provided you didn't actually violate any T&C's. But I doubt they'll pay..

If the casino can't deal with their own T&C's, they'll need to change them.

EDIT: Good one, Umberto...that should hurt a bit..

Cheers,
SM

 

[dubi123]

Yep, that what I did, bet it all reached 7200 and then play blackjack

I came to win, they should pay. This is very easy when it comes to a skilled player, the casino give the players take.

They should pay.

 

[oblomov]

Awesome post Umberto!:notworthy

 

[umberto]

In many cases, things are easier than they appear. Kevin Mitnick, in Art of Deception, called it "Social Engineering". We now have the facts and the proof. The major question is : will they pay this palyer?

If they don't, they are rogue for me.

 

[suzecat]

Dubi123: Nice win!

Has Planetluck ever mentioned anything about you being from Israel? Israeli players seem to be on the chopping block (so to speak) with casinos. From their promotions page (for a 100% deposit bonus):

The Casino reserves the right to exclude individual players from promotions or hold cashouts if we suspect abuse or fraudulent or suspicious play.

The wagering restriction for this bonus is 12 times (Demark, China, Poland and Israeli players 36 times) the initial deposit and the bonus amount.

I suspect they are scratching their heads and trying to find some way to decline your cashout based on your being from Israel. If they cannot find anything dodgy with your play, they have the "all management decisions are final and binding" to fall back on.

Irrespective of your home country, I would escalate this to the next level and not be content with accepting their decision to withhold your win.

 

[caruso]

The Casino reserves the right to exclude individual players from promotions or hold cashouts if we suspect abuse or fraudulent or suspicious play.

All this is is a reservation of rights to do anything they choose: pay you, rob you, whatever. "Suspicious play", get out of there; taking the piss or what.

Also, this is nothing about being from Israel. The casino plainly stated the reason was roulette; the player was plainly told he was OK to play roulette.

Planetluck have no way out on this one.

 

[Pinababy69]

Do they have a rep here at CM?

I didn't see a rep for Planetluck, but I did see one for Starluck. Here's the link:

https://www.casinomeister.com/forums/members/

 

[jetset]

I spoke to the casino about 5 times, they seems to ignore me ,


When I call them they tell me at the end of the conversation to wait for an email which is never being sent.

I will sent them another threatening email although I am not sure partypoker and this group of aceclub planetluck and starluck are the same ? are they 100% the same ?
I still think that the industry can force them pay, I just need someone who promote them and read this story, maybe an affiliate, a webmaster.

They told me this decision has gone through the high management there and that is their final decision.

I will send them an email anyway.

Yes, they are all part of one group, along with Party Poker. The group is one of the major commercial entities listed on the London stock exchange and it is called Party Gaming.

These guys are very publicity conscious, especially now they are pushing the "one stop gambling shop" mega-site concept.

I would try at group level as well - try this guy who is their principal media spokesman:

Director Communications
John Shepherd
+44 (0)207 337 0100
ir@partygaming.com

 

[dubi123]

Thank you Jetset, i emailed John Shepherd

I emailed him and I hope he will be helpful

I will update you if he reply.

I made the required wagering for Israel which is more than other countries.

I am checking also with lawer about taking them to court in England.

 

[the hunt]

still waiting...

did you ever get a reply or get it sorted?

 

[paul02085]

keep us updated. Would be big if Party is truly robbing players.

 

[dubi123]

I got this response today from Planetluck. How stupid do they think I am ???

i replied that I am going to organize my case with my lawer and take them to court and I urged them to pay now before it is too late.

Also I will try to find other players from forum that was not paid in the past and try to organize a collective case.

I have the money to spend on this issue and I have the time, these guys are going to eat a lot of shit from me if they will not pay .


Date: Mon, 30 Jan 2006 15:33:26 -0500 (EST)
From: manager@planetluck.com Add to Address Book Add Mobile Alert
To: xxxxxxxxxxxx@yahoo.com
Subject: PlanetLuck [#4520137]

Dear xxxxx,

Thank you for contacting PlanetLuck Casino Online Customer Care.

This E-mail is with regard to mails that you have written about
wagering requirements in Blackjack. We apologize for the inconvenience that
was caused and have added a $200 compensatory bonus to your account with
no wagering requirements.

Sincerely,

Damian Martin
PlanetLuck Customer Care
US and Canada: 011-800-PRTY-CSNO / 1-866-232-6004 [Toll Free]
Select European countries: 00-800-PRTY-CSNO [Toll Free]
International: +1-866-232-6004 / +44-207-537-8301 / +350-43001

 

[phynqster]

Dubi,
Great win, and good thing you kept all of the corespondence. I have one question though. Did you use a credit card for deposit or did you use an e-wallet? I know when I ran a casino, I banned players from Israel because we would have a number of players come in and deposit by credit card and all made large wagers on roulette. The ones who lost, charged back, the ones who won demanded imeadeate payment. Thats why I asked about the credit card deposit.

 

[aodat2]

Dubi,
Great win, and good thing you kept all of the corespondence. I have one question though. Did you use a credit card for deposit or did you use an e-wallet? I know when I ran a casino, I banned players from Israel because we would have a number of players come in and deposit by credit card and all made large wagers on roulette. The ones who lost, charged back, the ones who won demanded imeadeate payment. Thats why I asked about the credit card deposit.

I'm not entirely understanding what difference does it make by using a Credit Card or an e-Wallet, phynqster.

Dubi made only a $100 deposit. Got their 100% bonus. Played roulette and won some, then went over to flat bet BJ to fulfill their WR (like a normal Bonus Abuser would) and he even admits that he's somewhat a bonus abuser. But the fact is that they denied him payment because he played Roulette before fulfilling the WR.

This to me is a very clear cut case that the Casino is actually trying to stiff him and till now, they are actually doing a very good job at it. As a listed company in the London Stock Exchange, is this the way to conduct themselves?

Also, since you've run a casino before, could you give us all some advice as what to do if we do encounter such problems in the future? How do we go tackling this problem and etc?

 

[jetset]

Dubi, a word to the wise. I understand that you feel cheated and angry, and believe me I can sympathise with that. However, when you communicate with corporate execs at groups like Party Gaming, keep your cool.

Be hard and factual by all means, and let them know that you intend to push this matter as far as is necessary, but keep a level of control and a businesslike courtesy. A lawyer's letter works even better in illustrating your absolute determination, and tell them you will hold them responsible for your legal costs at the end of the case.

Listed companies are particularly sensitive to issues that may generate adverse publicity, especially in strong, genuine cases such as this one.

 

[caruso]

I cannot believe iGlobalmedia will not be officially rogued at Casinomeister for this behaviour. This case is as open and shut as they come.

Bryan, what is the status your end? Did you get onto them, and if you did, did they get back to you?

Dubi, don't go pissing away fistfuls of cash on the legal eagles until you absolutely have to. Tell Party Gaming you WILL be suing them if they don't pay you, but hold back on involving lawyers until there remains no other option.

 

[mitch]

Dubi,
Did you use a credit card for deposit or did you use an e-wallet? I know when I ran a casino, I banned players from Israel because we would have a number of players come in and deposit by credit card and all made large wagers on roulette. The ones who lost, charged back, the ones who won demanded imeadeate payment. Thats why I asked about the credit card deposit.

I think this is a reasonable question for Dubi to answer and also to confirm that he has never made a cashback after losing such a bet.

Lets be honest how many ordinary players are going to make such a play?

These type of bets are not being made for the fun of gambling they are designed purely and simply to take advantage of bonuses especially sticky ones.

Play like this is going to set a red flag at any casino and get you labelled as an advantage player because they are the only players who will make such a bet.

Also as advantage players are only interested in turning a profit how could such a player be reasonably certain he was going to make a profit, without cashback, given the huge variance on this type of bet? Such a player would know he could hit 100 casinos consecutively and lose every bet, hard to imagine very many people of ordinary means risking such big sums. If the player was rich he wouldn't bother.

Of course if a group of people got together and pooled resources and all agreed to play the same way and to share winnings amongst the group then the variance problem almost certainly disappears and casinos are facing a huge bonus bill.
Perhaps Dubi would also like to confirm whether he is a member of such a group.

If casinos detect such activity do people think they should still pay?

Do people on the forum approve of such behaviour, given the impact it has on casinos changing T&Cs and the general restrictions it places on the average player?


If players do approve perhaps Bryan can arrange to set up a 'Meisters' player group and we can all coin it in. (joke Bryan!)

Mitch

 

[JohnGalt]

Mitch, there's no evidence or even suggestion that any of that is what went on. Also, note that the wizard of odds recommends betting exactly this way with a sticky bonus.