Dear CasinoMeister Forum Members,
On behalf of Planet23, we appreciate your interest in playing at Planet23, sharing your ideas and constructive feedbacks with us.
Planet23 Casino decided to sail on a new journey with RIVAL software to offer more and better bonuses, promotions, currencies and languages to our players. Our main theme of fair business and VIP treatment for each player stayed the same, thus we would like to explain certain issues and to address the false accusations thrown at us in this thread.
First, we offer our players a great and fun experience that is designed to last as long as possible. This is the reason for offering one of the highest bonuses around. Second, as mentioned above in the thread, we must take security measures against fraud and high risk acts. This is exactly why the wagering may vary for different promotions and player's profile.
I must also mention that we are not here to throw our money out of the window, yet we would always be glad to receive your feedbacks and new ideas regarding how we can improve our great product and offer you the great and fun experience Planet23 is all about.
Please feel free to email me in person and I will be glad to assist in resolving any issue you may have and take care of it discretely and not over the forum.
Sincerely,
Jenny Nolan
Planet23 Casino Host
Fraud has NOTHING to do with WR, in fact a FRAUDSTER will play with ANY WR you have to offer, after all, they are comitting FRAUD, and work on the principle that it isn't THEIR money anyway (stolen cards etc), and that EVENTUALLY they might make something worth while.
It is the GENUINE player who will take one look at the list of promotions available, and think WTF, and uninstall. They probably have many other places to play, and how on EARTH would you know that you had just deterred a profitable player based on a poor first impression.
FACT - a group did this to ME back in 2004, Casino Rewards. They sent me a PERSONAL invite to join another "partner casino". I took it up, and won, I ONLY withdrew 50, leaving 400 in play, purely to test the withdrawal process (did they pay, how fast, any "hoops" etc). This was merely "due dilligence" on my part. They PUNISHED me by locking my rewards account, making all sorts of vague accusations against me, and became VERY rude, and would only say that if I deposited an unspecified amount they MIGHT unlock it.
Well, I DID deposit, OVER 1,000,000 worth, but NOT at Casino Rewards, but at another group, Casino Action, which became my main choice till they went bust. Casino rewards lost a HUGE "whale" in this respect, and all over $40 and rude CS. (Naturally, I didn't LOSE 1M, my withdrawals after winning sessions have reached a similar total - it's about ACTION, not losing everything, profit for a casino is the theoretical return per /$ wagered by a player.).
When Casino Rewards bought out Casino Action, first in dribs and drabs, they bought out my accounts, saw my stats, and realised what a HUGE mistake they had made, and IMMEDIATELY made me VIP.
Now, as a member of Casinomeister (or any forum for that matter), treating ONE player to a bad first impression means MANY OTHER players see the story, and they too may stay away from the casino BEFORE even bothering to install it and see what promos THEY can find.
Ideally, casinos should give JUST a free chip, with CLEAR restrictions, but decent chance to win a smallish amount. They should THEN as a matter of routine audit how the free chip was played, EVEN IF THEY LOST. This should give an idea of the player's style, and based upon this you can decide what further promotions to offer. Many players merely looking for free money will NOT be back, whatever they are offered (unless this is another free chip), whether they win or lose. FRAUDSTERS may well come back for DEPOSIT offers if they are using a stolen deposit method, in the hope of getting away with it. In this respect, the true fraudster behaves much like a player intending to be loyal.
The fraudster will hopefully be caught by security when documents are checked (this should be done when they first DEPOSIT, not on first withdrawal), the "bonus abuser" is caught by examining how they attempted to beat the free chip, win or lose. Pass these two checks, and you have a set of players rich in prospects for becoming loyal players, and you do NOT want to deter them from reaching this stage by seeing such IMPOSSIBLE offers in the cashier when they first register.
Other than a max cashout on the FIRST, and ONLY the first, free chip, there should be NOTHING to deter players when they sign up. Equally, there is NO NEED for WR on the first deposit, since this is PURELY for fraud prevention, as it gives you an incoming deposit from a source which you can then verify against the documents sent in. WR on the first deposit makes things VERY COMPLICATED, since the player CANNOT POSSIBLY WIN, so they mush therefore make bets where the ONLY outcome is, at best, the return of their money, and at worst, a loss of TWICE the deposit. To make WR on this verification deposit anywhere near fair, THE MAX CASHOUT RULE HAS TO BE DROPPED from any winnings from that point onwards. You then more or less have what MGS offer in their "play with 1500 for 60 minutes and win your bonus (max of as little as 100)", where you have to make a small deposit in order to transfer the winnings into the "normal" casino and play for real.
Having any .xxxx after a WR just looks STUPID, it's 444.78, so WHY the .78, what's wrong with INTEGERS, indeed why 444 and not a straight up 400x, it SCREAMS "a ROBOT did it, not a HUMAN" - and gives the impression the entire casino is run by robots.
No offence Vortran, but who wants to play at a casino run by robots
