Phoenician/Nostalgia Switch to MG! (was no more Neteller instant withdrawals)

[ftg]

I deposited to Phoenician today and when I tried to withdraw usint Neteller instant, I only found out that:

UNFORTUNATELY THE INSTANT NETELLER PAYMENT OPTION IS TEMPORARILLY UNAVAILABLE. PLEASE USE THE "NETELLER MANUAL APPROVAL" OPTION. THANK YOU


I contacted Live Chat and the customer care immediately responded with

Customer Care: We are currently reviewing the Neteller agreement and until this has been completed I am afraid that the Instant Neteller option is unavailable. If you would like to make a Neteller withdrawal then please use the Neteller Manual Approval option. Your Withdrawal will go through the manual processing channels and will be processed as soon as possible. We apologize for this inconvenience.


The Neteller Manual Approval includes 2 days pending period. Since the only reason I played at this casino is their instant withdrawal facility, I asked whether they can process my cashin immediately ( I mean Instant Mannual option) and I only get the reply repeatedly:

Customer Care: Unfortunately we cannot offer Neteller Instant anymore until management have reviewed the Neteller Agreement. I apologize for any inconvenience.

I specifically asked to shorten the 2 days pending period, the reply is still:

Customer Care: You will have to make a Neteller Manual withdrawal. This will then be processed by finance for you after 2 working days.


I asked to talk to their manager but was refused.

I am quite disappointed at this. They are not very helpful. They have not informed me of the suspension of Neteller Instant withdrawal option and when I asked them to process the withdrawal asap, they just refused saying that this has to be processed after 2 days pending period.

If it were not the Neteller Instant option, I would go for InetBet since they have much fast payout.

 

[ftg]

By the way, anyone knows whether Inetbet process cashin during weekends? and how about Captain Cooks?

 

[cajj]

i got the same experience in nostalgiacasino

maybe we have to gone away with them.

 

[slotchik]

2 Days is not alot of time to wait, is it?

 

[bethug]

Please wait for a site operator to respond.
You are now chatting with 'Customer Care 3'
Customer Care 3: Hello, how may I help you today?
you: i was told in casinomeister forum
you: that there no more istant payment is this true
you: and will this be peremant
Customer Care 3: We are currently reviewing the Neteller agreement and until this has been completed I am afraid that the Instant Neteller option is unavailable.
you: why didnt the players get emailed about this
Customer Care 3: You can still make a withdrawal using the Neteller manual approval method.
Customer Care 3: I am not sure why an email was not sent out.
you: will i get paid in less than hour
Customer Care 3: There is a 48 hour pending period for the manual approval method.
you: ok thanks so much

 

[universexf6]

Is there any meaning of visiting them now? Nope.

 

[Black21Jack]

I do not understand this. Why are casinos constantly changing the way they do business and their terms and conditions? I have yet to see a casino make changes that improves the business, it is always for the worse. Until I get the official information on why they have gotten rid of the instant withdrawals, I can't say too much but I can say that if it is permanent I will not play there anymore. I gave up on RTG's but when I do feel like playing I play at Phoenician Group casinos. Main reason was the instant withdrawals, and good CS. It would be a major step back to remove the instant withdrawal feature, but like I said most casinos move in reverse when it comes to their business practices instead of moving forward.

 

[universexf6]

Hope the last remaining castle Inetbet will not follow such disappointing tendency!

 

[bethug]

Thereis bodog, which paid me 8000 in a day and wagerstreet

So you have three good rtg that pay in one day and that is safe

 

[cipher]

Thereis bodog, which paid me 8000 in a day and wagerstreet

So you have three good rtg that pay in one day and that is safe

At this point I've got to consider that the jury is still out on this one. It may very well be that this has been perpetuated by Neteller rather than the folks at the Phoenician.

Having said that, I find it more than just a little disconcerting to find that no one heretofore at the Phoenician and/or Neteller has had the common sense to advise their clients/players of this not so slight development and substantially in advance of it's implementation. Afterall, it borders on the ridiculous for one to think for even a minute that one or both of these entities didn't have any prior knowledge of this change. Have a good one.

 

[paul02085]

If this is permanent, they are losing the one thing that put them up there with the best online casinos.

If it is not permanent, they were very wrong not to notify their players either via email or at time deposit was to be made.

I am very interested what this "reviewing the neteller agreement" is all about.

 

[Weedlayer]

Wonder if this has anything to do with Dean leaving Phoenician. Perhaps new management has made this change.

 

[sw2003]

I wonder if it has to do with the recent NETeller problem where withdraws and deposits either didn't gone through or gone through multiple times?
Think about it, if every instant payout/deposit gets done multiple times, someone is going to lose a lot of money fast within a very short time with the instant payout feature.

Just a thought ....

 

[ftg]

A bad feeling about the change is that while I haven't received any promotion e-mails for the last two months(though I still continue to play there regularly), I received a 50% match offer today. I made a deposit, met the WR and tried to cashin only to find that the Neteller instant option is not available.

Another bad feeling is the support seems don't listen to their customers. Just repeatedly saying that (1) Neteller Instant is temporarily unavailable and (2) the Neteller Manual option includes 2 days pending period which they can't change.

 

[sw2003]

Now Phoenician and Nostalgia are just your regular run-of-the-mill casinos! Nothing special about these two any more!

 

[Aindreas_Daoc]

The main reason I play at Phoenician was that withdrawals were instant, just like at a land based casino. This sets them apart from all other casinos.

With this change, there is virtually nothing that tells it apart from dozens of other online casinos. Quite frankly if I have to wait 2 working days for my money anyway, there are quite a few other places (Microgaming and Cryptologic) where I feel much more secure depositing my money than some RTG outfit.

 

[ryder1]

Phoenician Problem

More than likely the neteller fees got to be too much for these casinos . It was too good to last. Hopefully they will get it worked out , and resume neteller instant pay.

 

[sw2003]

More than likely the neteller fees got to be too much for these casinos . It was too good to last. Hopefully they will get it worked out , and resume neteller instant pay.

But they must have an account at NETeller and member to member transfer at NETeller is free, no?

 

[paul02085]

I am sure the people they advertise with will find out pronto if this is a permanent change since their big advertising message (all over the place) is their instant Neteller withdrawals.

This would mean alot of ads will have to be changed or their advertisers will be getting lots of complaints real quick.

I also have a feeling this has to do with neteller costs.

I am sure we will find out soon.

 

[mitch]

But they must have an account at NETeller and member to member transfer at NETeller is free, no?

Don't merchants have to pay something like 2.7% per transanction?

Bigger than the casinos house edge when you think about it. Perhaps casinos negotiate better rates given that they supply most of Netellers business.

Mitch

 

[jetset]

The communications vacuum is worrying - this is where Dean had value: he would have been in here explaining what was going on and reassuring his players.

 

[paul02085]

Does anyone know yet if this is permanent or not?????

 

[pokeraddict]

But they must have an account at NETeller and member to member transfer at NETeller is free, no?

Member to member transfer are 1.9% at Neteller paid for by the receiver although it is my understanding high volume merchants pay 0% for cashouts.

 

[ftg]

you: I am disappointed.

Customer Care: I apologize for the inconvenience however we cannot offer the Neteller Instant withdrawals anymore.

Customer Care: I am sorry you feel that way.

you: so you confirm that no more Neteller Instant Withdrawals in the near future?

Customer Care: I am afraid that due to terms within the Neteller agreement we are unfortunately unable to continue using the Instant Neteller option. We will continue to work on this issue and hopefully this option may be available again in the future.

you: ok. thanks.

Seems they are not providing the instant facility anymore, at least not in the near future.

 

[The Dude]

Within the next couple of days, all your questions will be answered. Everthing is cool in Phoencian/Nostalgiacasino-land.

Trust me.

 

[jetset]

This change is not the work of of Neteller - this is Colin's response to our query:

"A merchant has a selection of payout methods (4) they may choose to implement. They may use all in unison or in part -- depending on their requirements. Their deactivation of this instant withdrawal method is not a result of a change to the merchant agreement with NETeller but rather of what tools they've chosen to use (or not). A designated payout period is the prerogative of the merchant as their own business practice."

 

[sw2003]

So are they losing too much interest which they can get by keeping our winnings in the bank for a couple more days.

 

[The Dude]

So are they losing too much interest which they can get by keeping our winnings in the bank for a couple more days.

It's not that dubious.
Like I said, your questions will be answered in a day or two.

 

[ftg]

It's not that dubious.
Like I said, your questions will be answered in a day or two.

Thanks. Look forward to having some good news.

Actually, I am quite uncomfortable with them now. I just contacted them for my cashin which has passed the 2 pending WORKING days but it's still there reversible. The reply is

Customer Care: It stays pending for two whole working days and is processed on the 3rd day

In the meantime, I have already made serveral deposit to INetBet.

 

[wobble33]

nostalgia

ftg

Actually, I am quite uncomfortable with them now. I just contacted them for my cashin which has passed the 2 pending WORKING days but it's still there reversible. The reply is

Customer Care: It stays pending for two whole working days and is processed on the 3rd day

In the meantime, I have already made serveral deposit to INetBet.
__________________

i have waited 4 days now also, and no money in my neteller either, maybe nothing to worry about? i had a live chat with them also, and the customer services person was abrupt with me! just disconnected my conversation! and before that, they were trying to tell me i still had wagering req to meet! but then when i reopened the window, they said i hadn't any wagering req to do?

 

[bethug]

Frist dean leaves, now they take over two days to pay.
Inetbet, bodog, breakaway pays in 24 hour. if they cant pay in mintues, why cant they pay in 24hours??

We need a better explantions, also there banners have not change. They should have email the players and webmasters. this is not good at all

 

[Black21Jack]

I am just wondering if this group is having some difficulties, maybe financial. At this point I am just assuming as I do not have official information yet, but not too long ago they removed the $150 CPA option from their AdRiches affiliate program blaming fraud, Dean left the company, and now they are hinting about the Neteller fees. I guess all we can do is wait for the release as Casinomeister says.

 

[wobble33]

nostalgia

black21jack
hi, i definitily think there is some kind of money situation not right here, after 2 days pending, and 2 days waiting to be processed, and a live chat that said i would recieve my winnings after the pending period (still nothing in net), a bit worrying i think? and i also knew i had completed the wagering because it tells you that in the cashiers window! i dont think i will be depositing here again, because as i said, something is not right here?

 

[The Dude]

I am just wondering if this group is having some difficulties, maybe financial...

Dean left simply because he has a number of other projects he's working on, plus he wanted to spend more time with his family. He's still around and involved with the industry. Dean and Steve are still tight.

And like I said, by tomorrow all your questions will be answered. Trust me. There is nothing dubious going on, everything is cool, nothing to be alarmed about.

 

[The Dude]

black21jack
hi, i definitily think there is some kind of money situation not right here, after 2 days pending, and 2 days waiting to be processed, and a live chat that said i would recieve my winnings after the pending period (still nothing in net), a bit worrying i think? and i also knew i had completed the wagering because it tells you that in the cashiers window! i dont think i will be depositing here again, because as i said, something is not right here?

It's like I am speaking to the wind.

Or perhaps I'm just invisible.......

 

[wobble33]

cm
thanks you have just put my mind at ease.

 

[Black21Jack]

It's like I am speaking to the wind.

Or perhaps I'm just invisible.......

Sorry, I was just posting my opinions and I am anticipating their news release. I have to add that when these casinos make major changes they should inform players, and affiliates before they do it so that threads like these do not need to be started, with people making assumptions and wondering what the heck is going on. I like the Phoenician Group, but they did the same thing with the $150 CPA on AdRiches. I had an affiliate account with them and one day when I went to the AdRiches site I saw that the program description was gone. After contacting John I was informed that they have decided to remove the program and change all links to the 40% rev. share. He also informed me that an official email would be sent out to affiliates, which has not been sent and it has been 2 months. I know it is not related but it is another example of them changing things and not informing customers. Anyways, like I said, I will wait for the official release from Phoenician Group.

 

[jetset]

I don't think you should assume that there is crooked behaviour or something underhand in the present scenario, particularly when it appears that all will be revealed in the very near future, and these casinos have enjoyed a good track record thus far.

Communication is invaluable in allaying fears, but for compelling and legitimate reasons it is not always possible to disclose sensitive information at a particular stage, and that could be the case here.

I say that with the obvious caveat that it can never apply when there is a chance that players may get ripped, but I see no evidence of that here.

 

[cipher]

I don't think you should assume that there is crooked behaviour or something underhand in the present scenario, particularly when it appears that all will be revealed in the very near future, and these casinos have enjoyed a good track record thus far.

Communication is invaluable in allaying fears, but for compelling and legitimate reasons it is not always possible to disclose sensitive information at a particular stage, and that could be the case here.

I say that with the obvious caveat that it can never apply when there is a chance that players may get ripped, but I see no evidence of that here.

Well stated Jet. For some reason I've just got an awful funny feeling that the Phoenician and Nostalgia casinos may be moving away from the RTG stable. Don't ask me why but I just have that feeling. Have a good one.

 

[Black21Jack]

I don't think you should assume that there is crooked behavior or something underhand in the present scenario, particularly when it appears that all will be revealed in the very near future, and these casinos have enjoyed a good track record thus far.

Communication is invaluable in allaying fears, but for compelling and legitimate reasons it is not always possible to disclose sensitive information at a particular stage, and that could be the case here.

I say that with the obvious caveat that it can never apply when there is a chance that players may get ripped, but I see no evidence of that here.

I do not think that at all about the Phoenician Group, and I certainly did not mean to imply that there was crooked behavior. I know that they would never rip anyone off, and if they ever did find themselves in financial difficulties (I am not saying they are) I am sure they would take care of their customers. Bryan has assured that there is nothing going on so all we can do is wait to hear what the deal is.

Well stated Jet. For some reason I've just got an awful funny feeling that the Phoenician and Nostalgia casinos may be moving away from the RTG stable. Don't ask me why but I just have that feeling. Have a good one.

I think this would be great, especially if they made a move to Microgaming. They would get me back as a loyal, regular customer. If they combined instant Neteller withdrawals with Microgaming they would have a player for life. I have not experienced fairer gameplay as I have in the past few months playing MG Vegas Strip and Atlantic City Blackjack.

 

[Weedlayer]

Well stated Jet. For some reason I've just got an awful funny feeling that the Phoenician and Nostalgia casinos may be moving away from the RTG stable. Don't ask me why but I just have that feeling. Have a good one.

Or what if they're merging with or being bought by another group?

Like, say, INetBet?

It would be a nice fit together since they're all reputable RTGs.

 

[paul02085]

"For some reason I've just got an awful funny feeling that the Phoenician and Nostalgia casinos may be moving away from the RTG stable. Don't ask me why but I just have that feeling. Have a good one."


Please dont tell me they are going Playtech.

 

[cipher]

"For some reason I've just got an awful funny feeling that the Phoenician and Nostalgia casinos may be moving away from the RTG stable. Don't ask me why but I just have that feeling. Have a good one."


Please dont tell me they are going Playtech.

Remember that rumour that was going around a while ago. I don't even to mention his name "WC" and think about it, this whole fiasco has been handled in exactly the way that "WC" has handled things in the past. Have a good one.

 

[JamesLevin]

I cannot login to my Phoenician account - it appears I have been locked out. I have a Neteller cashout of $585 which has been pending for over 3 days (72 hours). Is anyone else having this problem, or is it just me? Thanks, James

 

[bethug]

did u try to email them first?

 

[JamesLevin]

Hi - I just did and they replyed that they are "looking into it." I guess we will wait and see. I was just interested to see if I am the only one affected, or if the servers were down as they were several weeks ago. Thanks for the reply Bethug. James

 

[Xerexs]

i cant log in either

 

[ftg]

I can't login either. The message is

"You are not allowed to login. Please contact customer service for more information."

I have a cashin there for 5 days. Anyone who don't have a cashin pending can login?

 

[Xerexs]

promised replies in 30 minutes arent much good when this is what they are.

Dear Sir/Madam,

Thank you for contacting the Casino Help Desk

I apologize for the inconvenience, we are currently looking into this matter for you. Thank you for your patience and we will get back to you as soon as possible.

If you have any questions or comments relating to this email, please do not hesitate to contact us.

Kind Regards

Customer Care

 

[The Dude]

Like I said yesterday "And like I said, by tomorrow all your questions will be answered. Trust me. There is nothing dubious going on, everything is cool, nothing to be alarmed about."

I believe there should be answers to these apparent problems made in the next several hours, tomorrow by the latest. Nobody is going "down" so to speak. I have an account there too and I'm not flipping out. Be mellow.