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Payment problems with rizk?

Discussion in 'Online Casinos' started by Benji9217, May 2, 2017.

    May 2, 2017
  1. Benji9217

    Benji9217 Dormant account

    Location:
    Uk
    Hi all I have been having a problem with rizk now for over a week I have been promised my winnings but keep being told there is a problem with there payment people and that I will receive it another day, that day comes but no money, it has been like this now for 8 days 3 of which was a bank holiday so I'm excluding those, but I just wanted to ask some advice if anyone has had similar problems because I feel I am getting no where with live chat just being given false promises? I was told to find there rep here but I'm not sure how! CAN YOU HELP? Thanks all for reading
     
  2. May 2, 2017
  3. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands
    Fit like a glove !!
    Send him a PM .
     
  4. May 2, 2017
  5. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Its already been mentioned on another thread that there has been a via problem last week & rizk is trying to get it sorted which clearly will have a back log affect , so just be patient your get paid )
     
  6. May 2, 2017
  7. jamielad

    jamielad Newbie member

    Location:
    LINCOLN
    jamielad

    I'm having the exact same issue with Rizk, been waiting since the 21st for three refunds, keep being given new dates to recieve the payments and then they dont arrive. :(
     
  8. May 2, 2017
  9. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    UK Visa Withdrawals

    Hi guys, yes you are correct that there was a problem somewhere between the payment provider and Visa last week for a day or two where Visa withdrawals were not processed correctly between the above two operators. We can only pass on the information that we have from these providers and keep the pressure on them to sort this out which they are doing. The latest update w had this morning was the Visa and the Payment provider are now re processing these transactions today and tomorrow at the latest.

    Please note that this only applies to UK withdrawals via visa for a short time frame last week.

    Once i have a further update for you i will share it here.
     
  10. May 3, 2017
  11. CraiGDaniel

    CraiGDaniel Senior Member

    Occupation:
    Nightclub Bouncer
    Location:
    United Kingdom
    I am also being affected by this. Withdrawal made 26.04.2017, usually i would have the money in my bank (visa debit) the next day. Still nothing.

    I have no doubt i'll get paid, these things do happen sometimes :(
     
  12. May 3, 2017
  13. Callum90

    Callum90 Newbie member

    Location:
    Essex
    Withdrawal issue

    Hi all,

    I withdrew from rizk on the 20-04-2017. And more withdrawals on the 27th and 28th. I still have received nothing into my bank account.

    I am being told there is an issue with payment provider which I believe is true. I was just seein if anyone else is experiencing the same issue.

    Also, if anyone can let me know when the issue will be resolved so I can receive my winnings.

    Kind regards,
    C
     
  14. May 3, 2017
  15. jamielad

    jamielad Newbie member

    Location:
    LINCOLN
    jamielad

    I've had an email which said it will be 1-3 working days from today, but to be honest I've been told this a couple of times since the 21.04.17 so god knows when it might arrive..... it's very frustrating.....
     
  16. May 3, 2017
  17. Callum90

    Callum90 Newbie member

    Location:
    Essex
    Yes very frustrating.

    Hi jamielad,

    Atleast your getting some information. I am just getting "we can't give you a date, all we can do is keep chasing the payment provider"

    But I did get £50 cash reward for inconvenience so that's not too bad.
     
  18. May 3, 2017
  19. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    Why is this not affecting any other casino, I got withdrawals from multiple casinos yesterday after bank holiday had finished.
     
  20. May 3, 2017
  21. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    If you have still not got the withdrawal from the 20th! That is a bloody disgrace, no excuse for such a long waiting time
     
  22. May 3, 2017
  23. jamielad

    jamielad Newbie member

    Location:
    LINCOLN
    £50 compensation

    I wish i spoke to the same person you did Callum90, i only got 15 super spins!!

    This is the first time ive used Rizk, wish I'd not given them ago, i hate waiting for late refunds, there's always that worry it's not coming!
     
  24. May 3, 2017
  25. Callum90

    Callum90 Newbie member

    Location:
    Essex
    Compensation

    Hi Jamie.

    I am waiting on 18.3k withdrawal. So £50 seems fair to me

    Hopefully get it soon.
     
  26. May 3, 2017
  27. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Short update and an answer

    Hey guys, apologies in the delay for adding to this thread but to bring you up to speed.

    The probable reason that this hasn't occurred with other casino's is probably because they use a different payment provider - there are hundreds of them out there and unfortunately we have picked one that seems to have had a major platform malfunction. We are routing all visa transaction through another provider after this problem was discovered but we still need to provide a resolution for those of you who have "stuck" withdrawals.

    No-one should worry that they they wont get paid, there is a full list of every single transaction that went to the payment processor and once their platform is up and running again they will be processed at that point but every payment HAS been authorized by Rizk.

    To be absolutely clear this problem ONLY affected UK players that requested withdrawals over a period of a couple of days in April.

    I completely understand your frustrations as this is not the level of service that most of you have come to expect from Rizk and neither is it the level of service we aim to provide. We are writing to every single customer that is involved with this situation later this afternoon to explain the situation and we will write to them all again when we have a firm resolution.

    I am informed by the payment provider that these transactions will be processed very soon but i am unwilling to pass on a time frame as i dont want to set any further expectation levels that are then missed.

    Please look out for the e-mails that should be sent out in the next 2-3 hours. Our apologies again for this most unsatisfactory situation.
     
  28. May 3, 2017
  29. peezo13

    peezo13 Experienced Member PABnonaccred

    Occupation:
    postie
    Location:
    Scotland

    It's not only Rizk. I have been waiting for 4 withdrawals from Superlenny. Some of them dating back to around the 20th of April. I've been assured they are on their way to my account too :(
     
  30. May 4, 2017
  31. Cspeaden101

    Cspeaden101 Dormant account

    Location:
    U.K.
    I have also had same issue I contacted the payment provider clearhaus and they emailed saying they should have it fix today and will send straight away to bank but will obviously take time to clear, when I checked Rizk they still didn't know any update but I did lol
     
  32. May 5, 2017
  33. jamielad

    jamielad Newbie member

    Location:
    LINCOLN
    Fuming

    A refund from Rizk that i requested yesterday has arrived! However the £2150 from the 21.04.17 is still missing!! Live chat is unhelpful and unable to help. I work with payments/refunds everyday, i can't understand what can have gone wrong to literally take this long in 2017. Awful experience:(
     
  34. May 5, 2017
  35. spinperson

    spinperson Full Member PABnonaccred

    Occupation:
    Marketing
    Location:
    Melbourne
    Apologies again? There was no apology in your first post for people relying on their money to be transferred to their bank account. Some people really rely on that expectation to pay their expenses, or plan a purchase. I am also reading that your Live Chat reps have given people the run around or not explained the situation to them. How professional is any of that?

    I am not affected but I work in marketing and customer service, the response is terrible for these people.

    I have had examples of this dismissive attitude from other casinos before and to see a high ranking accredited casino show shades of the same thing is a really bad look.

    I think I am finished with online casinos.
     
  36. May 5, 2017
  37. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I would not worry guys, Rizk is up there with the best of the casino's

    I know its a nightmare when things do not go right and waiting on cash but you have nothing to worry about
     
  38. May 5, 2017
  39. sazzler

    sazzler Dormant account

    Location:
    Hereford
    Clearhaus reply

    Same problem here - no winnings paid fron 26th April but contacted the payers and this was their reply

    Rikke Marlene Glud (Clearhaus) <hello@clearhaus.com>
    Fri 05/05/2017 10:34
    Inbox
    To:
    sazzler

    Hi Sarah

    It is correct that our service provider have had an issue with credits. They made a fix yesterday and we are awaiting a confirmation from Visa.

    We have just spoken to Visa, and they have told us, that the credits are going through several approval steps, and according to these there has not been any issues yet, after the fix yesterday. But Visa will not be able to make a final approval/confirmation until late this afternoon.

    But as it looks wright now there is nothing that indicates that the credits will not be processed.

    Med venlig hilsen / Best regards

    Rikke Glud | Support, Risk &
     

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