Bonus Complaint PartyCasino will void bonus winnings

bitb0mb3r

Newbie member
Joined
Jul 11, 2015
Location
Norway
Hello,

i have a weird situation and i'm not sure, am i right or not.
I won bonus round on Wizard of Oz, got Flying Monkey Bonus. But after that game stops. I can only see Loading screen. Reopening game/casino client wont solve the problem.
I contacted with Support, and they said:
You will not get your bonus winnings as game will be voided

Can they do that?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Only found this in their T&C's, doesn't look like it going to help much to get your winnings credited:

15. ERRORS

You must inform Us as soon as You become aware of any errors with respect to Your Account or any calculations with respect to any bet or wager You have placed or any currency conversion. In the event of such error or any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, ('Error') We will seek to place all parties directly affected by such Error in the position they were in before the Error occurred. We reserve the right to declare null and void any wagers or bets that were the subject of such Error and to take any money from Your Account relating to the relevant bets or wagers, if there are insufficient funds in Your Account, We may demand that You pay Us the relevant outstanding amount relating to these bets or wagers. In all circumstances whereby We (in Our sole discretion) determine an Error has been used to gain an unfair advantage, We reserve the right to consider this activity to be subject to Section 17 (Forfeiture & Account Closure) of these Terms and Conditions.

I know that reputable casinos would contact the games provider to get a full log of the slot and pay any winnings at least up to the service interruption. Had it happening to me a few years back and i got all winnings credited after about 2 days.
 

sierra112

Banned User - potty mouth flaming troll
Joined
Nov 12, 2015
Location
ireland
party casino bonus

Hello,

i have a weird situation and i'm not sure, am i right or not.
I won bonus round on Wizard of Oz, got Flying Monkey Bonus. But after that game stops. I can only see Loading screen. Reopening game/casino client wont solve the problem.
I contacted with Support, and they said:


Can they do that?

hi the exact same thing happened to me on that game on friday night won bonus on 2 40 euro bet game shut down my entire balance was locked in game for 3 days last night the put balance back in my account and told me i would not receive bonus winnings also they were completely unhelpful verging on ignorant everybody needs to know so they can avoid these scum like the plague
 

sierra112

Banned User - potty mouth flaming troll
Joined
Nov 12, 2015
Location
ireland
what can we do about party poker/casino

is there anything we can do about it here i am absolutely livid about this and sickened by there treatment of me if they do not get looked up as potential rogue casino at least we can try and get the message out to as many as we can what a horrible way to treat someone who is depositing shit loads of money and for all intensive purposes making 100% profit as i never made a withdrawal
 

PCJACKPOT2008

Senior Member
Joined
Nov 2, 2012
Location
Sweden
Same thing happened to me yesterday when I was playing Amazon Queen. Got the bonus but I only got "loading screen". Switched comp and it worked.

Partys support is among the worst.
 

sierra112

Banned User - potty mouth flaming troll
Joined
Nov 12, 2015
Location
ireland
Same thing happened to me yesterday when I was playing Amazon Queen. Got the bonus but I only got "loading screen". Switched comp and it worked.

Partys support is among the worst.

i just had a look today and it still says i have unfinished game and still will not load and your right on support they are a disgrace my money is held by their company and they at best patronise me but some of them were actually insolent and stroppy its mainly that which made me so angry if someone took the time to come to me and explain what was going on i would have at least known where my money was but then after all that to just throw my money back without bonus winnings i think deserves a mention in rogues gallery because i m pretty sure know casino player here wants to be treated like that
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Netent has a tendency to crash on you, But the worst thing is that the balance does not show until the game is complete, Yestoday I had a few crash on me on the last free round spin, Eventually the game did open and completed the game, Its been going on for years and casino make out its your cookie and cache and send you on a marathon thinking its something your side,

Partycasino used to be a great place and used to be a reg depositor, I rarely use them now, I doubt the game will be void and eventually should get it self going, But a while back it did happen and nothing could be done, they had to resets the game, This was on starburst and only time I had 3 wilds,

Any decent casino would chase this up with the games supplier, Take note this could be days or longer, Not always the casino fault, Let us know what happens
 

randomiam

Meister Member
Joined
Jun 4, 2013
Location
australia
wms errors

I had the same thing there kinda game froze in load of a wms game (before australia was server blocked) i couldn't cash money out of it or anything it was a bonus 5 i started with they demanded a ridiculous amount of new docs even after they ha paid me years ago with the ones i sent in then there shifty in my view and will void with any reason they can.took them over a week to sort out the games issues to move my balance from in play to bank and then denied cash out .don't care as it was a free chip but i wouldn't ever give them a cent again.
 

sierra112

Banned User - potty mouth flaming troll
Joined
Nov 12, 2015
Location
ireland
cheers for that the game has no been cleared it is no longer stuck i was told i would get nothing and after a week they decided to email me and tell me i will get nothing i looked in game history and the game with the bonus win is not in it i asked for a screen shot and was told no by another particularly snide and ignorant operative so for all general purposes party casino have stolen my 2 40 euro stake as there is no record of it they refused to do anything about lost bonus and they bombard you with the most ignorant operatives in the business how do i go about informing the largest number of people possible about this i think players deserve to know what they are facing here before they hand over any of their hard earned cash to these complete toe rags or help to pay the wages of tramps who will patronise you in a sarcastic manner or just be purely ignorant
 

mclee321

Meister Member
PABaccred
Joined
Jun 13, 2006
Location
Dublin
A bonus initiation also froze for me on Bruce Lee - €1.50

The initiation, 4 matched on the first 2 reel followed by some matches/wilds, included winning before the feature even started.

My balance was unfrozen, but I received no winnings from the round or original win. The round has been ripped out. This must have happened to 100's or 1000's of people that weekend. Ignoring their fault and stonewalling their customers will have saved them a great deal of money, not rightfully theirs.

This is straight up theft

brucelee-error.jpg


Have we any recourse?
 

Triggsy

Dormant account
Joined
Oct 20, 2015
Location
England
Me too!

I'm glad I'm not the only one!. Happened to me on bruce lee on Friday when I triggered the bonus took 24hrs to unlock my funds from the game but no bonus round. No apology either. And then on Saturday night triggered bonus on Spartacus exact same thing. Money still stuck in the game now. No apology goodwill gesture or anything. Amazing that these issues are only happening once the bonus is won. Will never ever deposit at party casino again. I also think this should be taken further.
 

sierra112

Banned User - potty mouth flaming troll
Joined
Nov 12, 2015
Location
ireland
i hope something can be done to highlight the fact that party are stealing from their customers and doing it without a care in the world judging by their stinking attitude towards me anyway and i ll take it none of you lads faired any better
 

sierra112

Banned User - potty mouth flaming troll
Joined
Nov 12, 2015
Location
ireland
party casino rogues

hi just another snippet that people might be interested in about party casino /poker my account was set up in poker and this is where i had been playing casino in poker lobby so this evening just for the hell of it i deposited 10 euro to party casino just to see what would happen the offer is 100% bonus on first deposit up to 500£$euro plus 50 spins free of course i did not get it so straight away i rang to ask why and the reason is because they gave me a 20 euro poker bonus last june i am not eligible for a casino bonus just another little insight for anyone who may be considering opening an account with these thieves
 
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