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Bonus Complaint PartyCasino will void bonus winnings

Discussion in 'Casino Complaints - Bonus Issues' started by bitb0mb3r, Nov 14, 2015.

    Nov 14, 2015
  1. bitb0mb3r

    bitb0mb3r Newbie member

    Location:
    Norway
    Hello,

    i have a weird situation and i'm not sure, am i right or not.
    I won bonus round on Wizard of Oz, got Flying Monkey Bonus. But after that game stops. I can only see Loading screen. Reopening game/casino client wont solve the problem.
    I contacted with Support, and they said:
    Can they do that?
     
  2. Nov 14, 2015
  3. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    yes as it's in almost every casino's terms that malfunction voids all play
     
  4. Nov 15, 2015
  5. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    They can.. but it is bollocks

    If they are a reputable casino, they will contact the provider and sort it for you
     
  6. Nov 15, 2015
  7. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Only found this in their T&C's, doesn't look like it going to help much to get your winnings credited:

    I know that reputable casinos would contact the games provider to get a full log of the slot and pay any winnings at least up to the service interruption. Had it happening to me a few years back and i got all winnings credited after about 2 days.
     
  8. Nov 17, 2015
  9. sierra112

    sierra112 Banned User - potty mouth flaming troll

    Occupation:
    carpenter
    Location:
    ireland
    party casino bonus

    hi the exact same thing happened to me on that game on friday night won bonus on 2 40 euro bet game shut down my entire balance was locked in game for 3 days last night the put balance back in my account and told me i would not receive bonus winnings also they were completely unhelpful verging on ignorant everybody needs to know so they can avoid these scum like the plague
     
  10. Nov 17, 2015
  11. sierra112

    sierra112 Banned User - potty mouth flaming troll

    Occupation:
    carpenter
    Location:
    ireland
    what can we do about party poker/casino

    is there anything we can do about it here i am absolutely livid about this and sickened by there treatment of me if they do not get looked up as potential rogue casino at least we can try and get the message out to as many as we can what a horrible way to treat someone who is depositing shit loads of money and for all intensive purposes making 100% profit as i never made a withdrawal
     
  12. Nov 17, 2015
  13. bitb0mb3r

    bitb0mb3r Newbie member

    Location:
    Norway
    Well sierra, you got lucky. It took 4 days to unlock my balance :)
     
  14. Nov 18, 2015
  15. PCJACKPOT2008

    PCJACKPOT2008 Senior Member

    Occupation:
    Pokerplayer
    Location:
    Sweden
    Same thing happened to me yesterday when I was playing Amazon Queen. Got the bonus but I only got "loading screen". Switched comp and it worked.

    Partys support is among the worst.
     
  16. Nov 18, 2015
  17. sierra112

    sierra112 Banned User - potty mouth flaming troll

    Occupation:
    carpenter
    Location:
    ireland
    i just had a look today and it still says i have unfinished game and still will not load and your right on support they are a disgrace my money is held by their company and they at best patronise me but some of them were actually insolent and stroppy its mainly that which made me so angry if someone took the time to come to me and explain what was going on i would have at least known where my money was but then after all that to just throw my money back without bonus winnings i think deserves a mention in rogues gallery because i m pretty sure know casino player here wants to be treated like that
     
  18. Nov 19, 2015
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Netent has a tendency to crash on you, But the worst thing is that the balance does not show until the game is complete, Yestoday I had a few crash on me on the last free round spin, Eventually the game did open and completed the game, Its been going on for years and casino make out its your cookie and cache and send you on a marathon thinking its something your side,

    Partycasino used to be a great place and used to be a reg depositor, I rarely use them now, I doubt the game will be void and eventually should get it self going, But a while back it did happen and nothing could be done, they had to resets the game, This was on starburst and only time I had 3 wilds,

    Any decent casino would chase this up with the games supplier, Take note this could be days or longer, Not always the casino fault, Let us know what happens
     
  20. Nov 19, 2015
  21. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    wms errors

    I had the same thing there kinda game froze in load of a wms game (before australia was server blocked) i couldn't cash money out of it or anything it was a bonus 5 i started with they demanded a ridiculous amount of new docs even after they ha paid me years ago with the ones i sent in then there shifty in my view and will void with any reason they can.took them over a week to sort out the games issues to move my balance from in play to bank and then denied cash out .don't care as it was a free chip but i wouldn't ever give them a cent again.
     
  22. Nov 21, 2015
  23. sierra112

    sierra112 Banned User - potty mouth flaming troll

    Occupation:
    carpenter
    Location:
    ireland
    cheers for that the game has no been cleared it is no longer stuck i was told i would get nothing and after a week they decided to email me and tell me i will get nothing i looked in game history and the game with the bonus win is not in it i asked for a screen shot and was told no by another particularly snide and ignorant operative so for all general purposes party casino have stolen my 2 40 euro stake as there is no record of it they refused to do anything about lost bonus and they bombard you with the most ignorant operatives in the business how do i go about informing the largest number of people possible about this i think players deserve to know what they are facing here before they hand over any of their hard earned cash to these complete toe rags or help to pay the wages of tramps who will patronise you in a sarcastic manner or just be purely ignorant
     
  24. Nov 24, 2015
  25. mclee321

    mclee321 Meister Member PABaccred

    Occupation:
    Software QA Engineer
    Location:
    Dublin
    A bonus initiation also froze for me on Bruce Lee - €1.50

    The initiation, 4 matched on the first 2 reel followed by some matches/wilds, included winning before the feature even started.

    My balance was unfrozen, but I received no winnings from the round or original win. The round has been ripped out. This must have happened to 100's or 1000's of people that weekend. Ignoring their fault and stonewalling their customers will have saved them a great deal of money, not rightfully theirs.

    This is straight up theft

    PartyCasino will void bonus winnings: brucelee-error.jpg,Nov 24, 2015


    Have we any recourse?
     
    2 people like this.
  26. Nov 24, 2015
  27. mclee321

    mclee321 Meister Member PABaccred

    Occupation:
    Software QA Engineer
    Location:
    Dublin
    Reported elsewhere -
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.

    How many people have been stiffed? All around the same timeframe.
     
    2 people like this.
  28. Nov 24, 2015
  29. Triggsy

    Triggsy Dormant account

    Occupation:
    engineer
    Location:
    England
    Me too!

    I'm glad I'm not the only one!. Happened to me on bruce lee on Friday when I triggered the bonus took 24hrs to unlock my funds from the game but no bonus round. No apology either. And then on Saturday night triggered bonus on Spartacus exact same thing. Money still stuck in the game now. No apology goodwill gesture or anything. Amazing that these issues are only happening once the bonus is won. Will never ever deposit at party casino again. I also think this should be taken further.
     
  30. Nov 24, 2015
  31. sierra112

    sierra112 Banned User - potty mouth flaming troll

    Occupation:
    carpenter
    Location:
    ireland
    i hope something can be done to highlight the fact that party are stealing from their customers and doing it without a care in the world judging by their stinking attitude towards me anyway and i ll take it none of you lads faired any better
     
  32. Nov 25, 2015
  33. sierra112

    sierra112 Banned User - potty mouth flaming troll

    Occupation:
    carpenter
    Location:
    ireland
    party casino rogues

    hi just another snippet that people might be interested in about party casino /poker my account was set up in poker and this is where i had been playing casino in poker lobby so this evening just for the hell of it i deposited 10 euro to party casino just to see what would happen the offer is 100% bonus on first deposit up to 500£$euro plus 50 spins free of course i did not get it so straight away i rang to ask why and the reason is because they gave me a 20 euro poker bonus last june i am not eligible for a casino bonus just another little insight for anyone who may be considering opening an account with these thieves
     

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