- Joined
- Aug 13, 2006
- Location
- neverland
Hello all !
Now i ve seen it all - this is simply unbelievable:
I made several deposits at Paradise win (in total over 1000 €) and never won anything untill this:
I deposited 125€ and received 125 € Bonus - i went to read the Bonus Terms and searched for games that might not be allowed and also read that the maximum bet allowed was 5 €.
Then i opended several slot games and got very lucky at some of them winning almost 2700 € at this point i had around 1k left to wager and opened Dead or Alive and then suddenly hit 5 Scatters for 9000€ at a 3.6 € bet (what a hit!!).
I finished the wagering requirements and kept playing afterwards untill my balance showed around 11000€.
I was obv. super excited about this win and couldnt really believe this all was happening - i couldnt manage to get a screen shot from the 5 Scatters so i emailed support asking if there was a game history available and on the next day they answered me this :
Hello Chris,
We have checked your betting history and noticed that you had multiple games opened at the same time.
According to ParadiseWin Casino Terms & Conditions, point 7.17 This is strictly forbidden.
"7.17 Player is allowed to have only one game open at one time. Should the player have more the one game open at once, all winnings will be removed from the account."
Full version of Terms&Conditions you can find my pressing on the link:
Your winnings will be removed from your account.
However your deposit of 125 EUR will be returned to your players account.
As an extra we will also credit your 100% Reload bonus back to your account in full amount.
Please make sure you follow all campaign rules to avoid such situation in the future.
Please do not hesitate to contact our support team in case of any further questions.
Sincerely,
ParadiseWin Support
I mean sorry but now i ve really seen it all and i DO read the Terms and Conditions alltough i would have never expected the existence of a rule like this and therefore didnt see it - i try to write this here as calm as possible but in my opinion this is almost theft - sorry but there is ZERO reason to forbid someone to play more than one slot machine at a time -
Imagine you sitting in a Casino feeding two slot machines and suddenly someone says " Sir - your winnings will be voided because you are playing more than one slot at a time - thats a competely unreal situation.
I dont wanna write any longer since i have way to much anger i replied to the email that since i did play more than one slot machine everytime i deposited/played - if they really enforce this rule and void 11000€ because of this i at least demand not only my last deposit but ALL my deposits back (more than 1000€)
The casino hasnt responded yet (i v sent my reply two days ago)
Will go out and drink now have a nice weekend everyone
Now i ve seen it all - this is simply unbelievable:
I made several deposits at Paradise win (in total over 1000 €) and never won anything untill this:
I deposited 125€ and received 125 € Bonus - i went to read the Bonus Terms and searched for games that might not be allowed and also read that the maximum bet allowed was 5 €.
Then i opended several slot games and got very lucky at some of them winning almost 2700 € at this point i had around 1k left to wager and opened Dead or Alive and then suddenly hit 5 Scatters for 9000€ at a 3.6 € bet (what a hit!!).
I finished the wagering requirements and kept playing afterwards untill my balance showed around 11000€.
I was obv. super excited about this win and couldnt really believe this all was happening - i couldnt manage to get a screen shot from the 5 Scatters so i emailed support asking if there was a game history available and on the next day they answered me this :
Hello Chris,
We have checked your betting history and noticed that you had multiple games opened at the same time.
According to ParadiseWin Casino Terms & Conditions, point 7.17 This is strictly forbidden.
"7.17 Player is allowed to have only one game open at one time. Should the player have more the one game open at once, all winnings will be removed from the account."
Full version of Terms&Conditions you can find my pressing on the link:
You do not have permission to view link
Log in or register now.
Your winnings will be removed from your account.
However your deposit of 125 EUR will be returned to your players account.
As an extra we will also credit your 100% Reload bonus back to your account in full amount.
Please make sure you follow all campaign rules to avoid such situation in the future.
Please do not hesitate to contact our support team in case of any further questions.
Sincerely,
ParadiseWin Support
I mean sorry but now i ve really seen it all and i DO read the Terms and Conditions alltough i would have never expected the existence of a rule like this and therefore didnt see it - i try to write this here as calm as possible but in my opinion this is almost theft - sorry but there is ZERO reason to forbid someone to play more than one slot machine at a time -
Imagine you sitting in a Casino feeding two slot machines and suddenly someone says " Sir - your winnings will be voided because you are playing more than one slot at a time - thats a competely unreal situation.
I dont wanna write any longer since i have way to much anger i replied to the email that since i did play more than one slot machine everytime i deposited/played - if they really enforce this rule and void 11000€ because of this i at least demand not only my last deposit but ALL my deposits back (more than 1000€)
The casino hasnt responded yet (i v sent my reply two days ago)
Will go out and drink now have a nice weekend everyone
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