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Bonus Complaint Paradise Win Casino voided 11.000 € (hit 5 Satter on DOA for 9k!!!)

Discussion in 'Casino Complaints - Bonus Issues' started by casinokoenig, Jan 25, 2015.

    Jan 25, 2015
  1. casinokoenig

    casinokoenig Experienced Member PABnononaccred3 PABnoaccred

    Occupation:
    working for the NSA
    Location:
    neverland
    Hello all !

    Now i ve seen it all - this is simply unbelievable:

    I made several deposits at Paradise win (in total over 1000 €) and never won anything untill this:
    I deposited 125€ and received 125 € Bonus - i went to read the Bonus Terms and searched for games that might not be allowed and also read that the maximum bet allowed was 5 €.
    Then i opended several slot games and got very lucky at some of them winning almost 2700 € at this point i had around 1k left to wager and opened Dead or Alive and then suddenly hit 5 Scatters for 9000€ at a 3.6 € bet (what a hit!!).

    I finished the wagering requirements and kept playing afterwards untill my balance showed around 11000€.
    I was obv. super excited about this win and couldnt really believe this all was happening - i couldnt manage to get a screen shot from the 5 Scatters so i emailed support asking if there was a game history available and on the next day they answered me this :eek::eek::eek: :

    Hello Chris,

    We have checked your betting history and noticed that you had multiple games opened at the same time.

    According to ParadiseWin Casino Terms & Conditions, point 7.17 This is strictly forbidden.
    "7.17 Player is allowed to have only one game open at one time. Should the player have more the one game open at once, all winnings will be removed from the account."

    Full version of Terms&Conditions you can find my pressing on the link: You must register/login in order to see the link.

    Your winnings will be removed from your account.
    However your deposit of 125 EUR will be returned to your players account.
    As an extra we will also credit your 100% Reload bonus back to your account in full amount.
    Please make sure you follow all campaign rules to avoid such situation in the future.

    Please do not hesitate to contact our support team in case of any further questions.

    Sincerely,
    ParadiseWin Support



    I mean sorry but now i ve really seen it all and i DO read the Terms and Conditions alltough i would have never expected the existence of a rule like this and therefore didnt see it - i try to write this here as calm as possible but in my opinion this is almost theft - sorry but there is ZERO reason to forbid someone to play more than one slot machine at a time -
    Imagine you sitting in a Casino feeding two slot machines and suddenly someone says " Sir - your winnings will be voided because you are playing more than one slot at a time - thats a competely unreal situation.

    I dont wanna write any longer since i have way to much anger i replied to the email that since i did play more than one slot machine everytime i deposited/played - if they really enforce this rule and void 11000€ because of this i at least demand not only my last deposit but ALL my deposits back (more than 1000€)

    The casino hasnt responded yet (i v sent my reply two days ago)

    Will go out and drink now have a nice weekend everyone :(
     
    Last edited: Jan 25, 2015
    1 person likes this.
  2. Jan 25, 2015
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Does the casino have the facility for you to play multiple games, like RedBet does, for example?
    Or did you open multiple windows yourself and log-in several times so you could play like this?

    If the latter, then I'm afraid you are out of luck and the casino is right.
    If the former - Pitch A Bitch!

    Never even heard of this casino before. Just how many NetEnt based casinos ARE there on the net today??? :eek:

    KK
     
    2 people like this.
  4. Jan 25, 2015
  5. casinokoenig

    casinokoenig Experienced Member PABnononaccred3 PABnoaccred

    Occupation:
    working for the NSA
    Location:
    neverland

    i just right clicked the slots i liked and choose open in new Tab. No extra login was necessary ...
     
    1 person likes this.
  6. Jan 25, 2015
  7. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    Wow, unbelievable how creative casinos can be inventing rules to avoid paying wins :mad:
     
    9 people like this.
  8. Jan 25, 2015
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Sorry to hear that news, I have heard of the casino, Ive nether came across this rule in all my gambling years, Well saying that it does ring a bell but maybe as there is rules stating only 1 game aloud open but most have measures in place for this such as will not let you open more than 1 game, Normally if you open up a new browser and sign in than your previous session will expire, Some casinos may not have this is place,

    I am going to try and read rules now, Very bad yet again to see peoples money getting pissed away due to bent rules, There should of been measures in place to stop this happening, Or better still get rid of the scam rules
     
    1 person likes this.
  10. Jan 25, 2015
  11. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Tell me about it, Getting worser by the day, Its unbelievable & beggars believe that casinos have such crazy rules, & get away with them, If the O.P had lost do you think they would sent email saying sorry you broke rules please read terms? No they would of kept taking money until such time a withdraw is made
     
    3 people like this.
  12. Jan 25, 2015
  13. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    To top it of you probably wont see 5 scatters again (hope you do) let alone on a £.3.60 click,
     
  14. Jan 25, 2015
  15. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    absolutely ridiculous if that is a rule
     
    1 person likes this.
  16. Jan 25, 2015
  17. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Sorry to hear about this op. I can imagine your anger.

    Just a couple things to consider:

    I have heard of this term at other sites before, and you may be surprised just how many actually have it within their terms.

    I found your 'real casino' comparison very interesting, as I don't know about other countries, but here in Australia it is actually forbidden to play two physical slots at the one time. You aren't even allowed to have another machine reserved whilst you play another. Here it is one slot at any one time.

    Just some points you may find interesting.

    Sorry again for your hassles.
     
  18. Jan 25, 2015
  19. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I didn't even know you could do that actually, except at Redbet. I don't see where playing multiple games at once would benefit the player, most times it would make you lose money faster. Maybe they consider it a form of bonus abuse though, or combining the bets from all games is over the max bet? However, if they have it as a rule and you broke it, you're pretty well out of luck I think. Sucks though. :(
     
    1 person likes this.
  20. Jan 25, 2015
  21. gokkie

    gokkie Senior Member PABnononaccred

    Occupation:
    Manager finance
    Location:
    Netherlands
    Did you play multiple slots at the same time and with that did you bet more than 5€ a spin? For example 3.60 at DOA and 2€ at another slot thus breaking the €5 rule?
    Or did you just leave it open while playing in a new window?
     
  22. Jan 25, 2015
  23. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    I'm not sure the max bet rule would be relevant or breached in this example, although it does raise an interesting discussion.

    My theory is, based on the example of a $5 max bet, even if you are playing two different slots at the same time, and have both set to the $5 max bet, it is still near impossible to go over the max bet rule. This is because each spin on either slot is still just a single individual bet on a seperate entity, so I can't see how the bets could be combined to count as a $10 stake.

    Even the logs would show individual spins of $5 per spin, albeit on seperate slots one after another.

    Hope that makes sense.
     
    4 people like this.
  24. Jan 25, 2015
  25. gokkie

    gokkie Senior Member PABnononaccred

    Occupation:
    Manager finance
    Location:
    Netherlands
    Yes, I think you are right and the slots bets would be seperate even though you would be playing them at the same time.
    So that raises another question: Why would a player be punished for having multiple slots open?? It makes no sense to me.

    I am a regular at Redbet and play multiple slots at the same time, or play with one leaving the other one just open.
    Just yesterday I was playing at casino Saga and had a seperate window of a slot open while playing at another one.
    I did not even realize it. Maybe I was breaking a term there too??:eek:

    AT 32RED I have multiple windows of slots open ALL the time (just forget I have them open). Never been a problem there.
     
    2 people like this.
  26. Jan 25, 2015
  27. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    there is also this nice term lurking in there

    7.13 Winnings earned using deposit bonus is limited to a maximum amount of the deposit multiplied by 50.

    125x50 =6250

    so that would be the next hurdle...
     
    8 people like this.
  28. Jan 25, 2015
  29. gutty62

    gutty62 Dormant account PABnononaccred

    Occupation:
    building management
    Location:
    United Kingdom
    Casinos have rules in place supposedly to protect themselves against professional players or thieves or whatever is lurking out there. That is fine. The ENFORCEMENT of these rules when it is not broken by a player in order to take advantage of the casino is predatory and disturbing.

    What is obviously happening in the industry right now is that many of these casinos are combing through play history to find any minor infraction of a rule.. and regardless if it helps the player or hurts the player they are using it as a way to not pay the player. It IS theft.

    Using your rules as a tool to no pay players is predatory and should not be accepted by the gambling community. These casinos should be rogued immediately upon attempting to use a term like this when there is no benefit to the player. This casino should be legally obligated to pay back all players deposits who have lost if any of the terms are broken also. Not just keep the winnings.

    an example would be an excluded game. Perhaps the casino has some excluded slots. The player is playing allowed games for a few hundered spins. Then the player forgets and spins on one excluded game by accident for 10 spins. In those 10 spins the player lost £10. Then the player goes back to allowed games and hits a jackpot or a big win for 2000£. The excluded game actually was to the casinos benefit of 10£. However the casino will use this rule to steal ALL of the winnings when it had no bearing on the win itself. That is not the purpose of the rule. If the excluded game amounted to a win then you take that away of course. and any winnings after that point because it was from money won against the rules. But it is not ok to take the players winnings when a breach had nothing to do with a win. That is just a way to be a theif. It is predatory and it is certainly not doing honest business.
     
    4 people like this.
  30. Jan 25, 2015
  31. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    I feel for you!

    Is this a general term, or only for bonus play?

    Seems strange that they allow for several games to be opened, when it's against terms.

    In my experience the active game will be disconnected if you open a new one.

    Unless of course it's offered as a feature, like Redbet do.

    Also, do games open in separate tabs/windows?

    If so, this must be a disaster waiting to happen...

    Considering the max win on the SUB, I'm not surprised they took advantage of it though.


    Freddy
     
  32. Jan 26, 2015
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This idea of being able to play more than one game at once was implemented because it benefits the casino (players can lose faster). Microgaming introduced "tabbed gaming" some years ago so that players could have several games running at once. Bingo and poker sites actively encourage players to have a "side game" open to play whilst they are waiting for the next betting round or for a game of bingo to complete. They prefer players to be making them a little money rather than just sitting there staring at the screen doing nothing until it's time for them to act again.

    Where not activated as a feature, it is blocked for security reasons. For example, if you log in to a Microgaming casino from another PC whilst you already have it logged in, the earlier session will be logged out. If this casino doesn't want players to open multiple games, they should not allow the software to support it in such an obvious manner as tabbed browsing, which has become the accepted norm since tabbed browsing first came on the scene as a novel new feature in Chrome.

    It's possible that this is another way of voiding a win that will get used more and more by casinos, so players had better be careful not to leave unused tabs or windows open when playing at any casino. It seems it's having the game open that is prohibited, nothing about whether more than one game is actually being played.
     
    2 people like this.
  34. Jan 26, 2015
  35. sigothx1

    sigothx1 Experienced Member

    Occupation:
    Civil servant
    Location:
    England
    Clear breach of terms.

    That said what an utter rogue term, having 50 slots open at the same time does not give anyone an advantage, if anything its quicker revenue for the casino, a site to avoid like the bubonic plague.
     
    1 person likes this.
  36. Jan 26, 2015
  37. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Well I dont know for sure but highly doubt the casino would put the money back into a players account for playing multiple games, Netent casinos were supreme to start with but with time as more have come along, there's now plenty of roguish netent casinos as well.

    Before I would associate these kind of terms with casinos from RTG, playtech, betsoft and other unknown softwares but never with netent.

    Now there's slotobank, casinoroom(they had a super hidden unfair term apparently used to void winnings), now this one and plenty more

    I hope netent takes notice as its a great provider
     
    1 person likes this.
  38. Jan 26, 2015
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Terms are set in the Ts and Cs for a reason and most of them are there to prevent bonus abuse. This ridiculous term is there just to void winnings as it brings no benefit to the player. Next time there will be a term which states'Thou shalt not click your mouse with your left hand while playing slots or 'playing a 3 reel slot before a 5-reel slot voids all winnings'. I believe its correct to PAB and if the casino voids winnings this way a warning can be served to players.
     
    5 people like this.

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