Bonus Complaint Paradise Win Casino voided 11.000 € (hit 5 Satter on DOA for 9k!!!)

[hedgehok]

Hi again.

i withdrew 125 € (my last deposit before "winning" the 11k€) today - i submitted a PAB but appearently the site operators remained silent (of course since their argument about affected RNG´s is just plain bollox)

Its still hurting a lot and i dont like to think/write about all this - i didnt break any rule while playing except their invented "multiple slots at a time rule"

They stole 11k € by not paying out the 5 Scatter DOA Win (wich the high variance Slot machine paid to me) - i cant do anything about it anymore than to try to forget it (but sure not forgive it) and to wish this company all the worst and of course to warn all fellow gamblers:

DON´T DEPOSIT / PLAY AT PARADISEWIN.COM !

That's gross.

What I find remarkable is that HighWeb Ventures (the company behind paradisewin) has 2 sister casinos: vipstakes and propawin.

And at these 2 casinos this obscure term 7.17. is missing. Very suspicious. Why should these guys have this infamous term at paradisewin where unfortunately one lucky guy won 11k with playing multiple slots and at the other casinos they don't?

 

[spintee]

That's gross.

What I find remarkable is that HighWeb Ventures (the company behind paradisewin) has 2 sister casinos: vipstakes and propawin.

And at these 2 casinos this obscure term 7.17. is missing. Very suspicious. Why should these guys have this infamous term at paradisewin where unfortunately one lucky guy won 11k with playing multiple slots and at the other casinos they don't?

Include jumbobet.com.au & sxmlottery.com I have not looked at terms, Just a waste as nether play such site now

 

[slottymcslot]

I think you could definitely take the ammo that vinyl talked about i.e. them claiming you rigged the RNG in your favour in a fraudulent manner and take that to Netent and also the Curacao board. Not even a corrupt gaming board can back that argument. I think you'll get your money if you go through the correct channels.

On a purely speculative note, I'd be curious if thru 7 layers of bs this site is connected to Slotobank owners, this is completely in their wheelhouse.

 

[maxd]

FWIW the casino hasn't replied one way or the other to the PAB as yet. Hopefully they will but IMO the OP has to accept that strictly speaking he did violate the Terms, AFAICT. Regardless of the rubbish they started talking after the fact the point is that their BS does not reverse or excuse a Terms violation and (generally speaking) they don't have to prove anything about the reasonableness or veracity of their Terms in order to enforce them.

Players MUST accept the fact that if they say "I Accept" to the Terms then however ridiculous those Terms may be their opportunity to say "I don't like these Terms" has past. At that point anything we or people like us can do is marginally effective damage control, at best. At worst, and far more typically, it's "you're out of luck, read the Terms next time, read ALL the Terms next time, have a nice day". And yes, it's this kind of BS that makes folks like us say "forget the bonuses, you're just shooting yourself in the foot".

 

[vinylweatherman]

FWIW the casino hasn't replied one way or the other to the PAB as yet. Hopefully they will but IMO the OP has to accept that strictly speaking he did violate the Terms, AFAICT. Regardless of the rubbish they started talking after the fact the point is that their BS does not reverse or excuse a Terms violation and (generally speaking) they don't have to prove anything about the reasonableness or veracity of their Terms in order to enforce them.

Players MUST accept the fact that if they say "I Accept" to the Terms then however ridiculous those Terms may be their opportunity to say "I don't like these Terms" has past. At that point anything we or people like us can do is marginally effective damage control, at best. At worst, and far more typically, it's "you're out of luck, read the Terms next time, read ALL the Terms next time, have a nice day". And yes, it's this kind of BS that makes folks like us say "forget the bonuses, you're just shooting yourself in the foot".

Maybe, but the allegation has been made that this term was not there until AFTER the OP "violated it", and still isn't there in their sister casinos, where presumably the RNG is just as vulnerable to manipulation.

It seems that there might be a problem with this DOA game, as several casinos seem to be wary of it, and a few seem to come out with some bizarre claims and BS terms regarding it.

 

[maxd]

Maybe, but the allegation has been made that this term was not there until AFTER the OP "violated it"....

Then that would clearly be a different situation entirely. My position would be that any Term that didn't exist when the player accepted the bonus is a Term that doesn't apply to the player's play-through of that bonus.

 

[Finn]

Maybe, but the allegation has been made that this term was not there until AFTER the OP "violated it", and still isn't there in their sister casinos, where presumably the RNG is just as vulnerable to manipulation.

I mean sorry but now i ve really seen it all and i DO read the Terms and Conditions alltough i would have never expected the existence of a rule like this and therefore didnt see it - i try to write this here as calm as possible but in my opinion this is almost theft - sorry but there is ZERO reason to forbid someone to play more than one slot machine at a time -

The OP didn't seem to allege that. This term makes no sense. Mind doesn't like things that make no sense, thus sometimes due to confirmation bias when you read a term that makes no sense, your mind can misinterpret in a way that it makes sense, or skip it, when reading terms and conditions quickly. I think he is saying that this happened to him.

 

[spintee]

Look at the botom line, who plays games in many windows? if so for whet reason? I certainly do not, Maybe as not got money to crumble as eats enough to have 1 game open,

Why would you want alot of games running? Only reason I would do this is to get ridof any money remaining as pissed off or have to much money to waste, If the later than why gamble and risk any way?

You have to look at it from the casino side of things, I do not agree with it one bit and if you want to play 1 game or 100 than surley its up to you, Now it comes down to rules, Yes this could of been over looked but only of it was there to begin with, Also if it was con artists than surley they would of seen this, (agin only if it was there) Some site alow you to play multy games,

Any small infringement now days and your on a stiff one, Any think for casino not to pay you than they have it,

Many years of gaiming I have been stiffed twice, Once on a bingo site as I had won on a free site and exchanged for £5 cash (CASH) When I won I was denied due to not depoist in last 30 days, Other was tropica and as I not played 10 games I was not alowed, So money reversed into my acount I played the ten games and still no go, I take my hat of to them as sinsce than I had a win and was paid in hours and was of a free chip,

As you can see they are silly rules but thats exactly what they are, rules, I do not agree with with most but we have to live with it or not play at them sites, I no what I would do if I won big and was not alowed it

 

[ugaboga]

Have you checked web archive to see if the term was there before? Sounds like they added it later after they realised your win, as like others have said, doesn't exist in their sister casinos.

No idea how they can run jumbobet.com.au with a Curacao license.. You need to be licensed in Australia to use an Australian domain for a sportsbook (online casinos aren't even permitted).

Very suss group.

 

[ugaboga]

Have you checked web archive to see if the term was there before? Sounds like they added it later after they realised your win, as like others have said, doesn't exist in their sister casinos.

No idea how they can run jumbobet.com.au with a Curacao license.. You need to be licensed in Australia to use an Australian domain for a sportsbook (online casinos aren't even permitted).

Very suss group.

Furthermore they have broken AUDA domain registration law in Australia by registering Jumbobet under a 'catering company'. Obviously because of the fact that they don't have Jumbobet registered as a business in Australia because they do not have a license here. AUDA laws state that a domain name must be identical to a business name.

Their domain whois for jumbobet.com.au

Domain Name jumbobet.com.au
Last Modified 08-May-2015 15:02:11 UTC
Status ok
Registrar Name Web Address Registration
Registrant JH CATERING GROUP PTY LTD
Registrant ID ABN 65138686718
Eligibility Type Company
Registrant Contact ID R-019791731-SN
Registrant Contact Name Jonh Chen
Registrant Contact Email york@kensoft.com.au
Tech Contact ID C-003253401-SN
Tech Contact Name Jonh Chen
Tech Contact Email york@kensoft.com.au
Name Server aiden.ns.cloudflare.com
Name Server sharon.ns.cloudflare.com
DNSSEC unsigned

So here is a group who are breaking many laws and if the relevant Australian governmental agencies were notified, they could be in a lot of grief.

This is rogue behaviour, if they don't respect government laws, do any of us really think they would respect players? I'm starting to think they really did change the terms after the fact.

 

[Finn]

Have you checked web archive to see if the term was there before? Sounds like they added it later after they realised your win, as like others have said, doesn't exist in their sister casinos.

No idea how they can run jumbobet.com.au with a Curacao license.. You need to be licensed in Australia to use an Australian domain for a sportsbook (online casinos aren't even permitted).

Very suss group.

archive.org has December 2014 archive of the main page, but not for any one of terms and conditions sections, all those links take to March 2015 version.

You do not have permission to view link Log in or register now.

Other sister casinos not having this term might be suspicious, or it might not be, depending on whether the sister casinos are actually run and owned by same people, or whether the only thing common between sister casinos is that they are leasing the white label license from same corporation.

 

[spintee]

Have you checked web archive to see if the term was there before? Sounds like they added it later after they realised your win, as like others have said, doesn't exist in their sister casinos.

No idea how they can run jumbobet.com.au with a Curacao license.. You need to be licensed in Australia to use an Australian domain for a sportsbook (online casinos aren't even permitted).

Very suss group.

They did change it after the facts as I done some research, But not change on other sites? Funny thing is that this will not change a thing, Unless there accredited and lose that, As you said if you are right about licencse ib Aus ect than just goes to show that licenser do not give a blind fuck

 

[ugaboga]

They did change it after the facts as I done some research, But not change on other sites? Funny thing is that this will not change a thing, Unless there accredited and lose that, As you said if you are right about licencse ib Aus ect than just goes to show that licenser do not give a blind fuck

Shouldn't they be dumped into the rogue pit though?

 

[spintee]

Shouldn't they be dumped into the rogue pit though?

I think they deserve a chance, unless they have sold it on than pit should be, But even low there is probs there should be somebody there to help out at CS, I have a funny felling about this,

Ever since they they changed from xbingo from the dreaded 888 casava shit hole, Better get three arss in gear or lose alot of players

 

[casinokoenig]

Thanks a lot for the help !!

So you guys think the "multiple slots term" might have been added after i ve "won" ?


Chris

 

[ugaboga]

Thanks a lot for the help !!

So you guys think the "multiple slots term" might have been added after i ve "won" ?


Chris

I certainly think so, considering they have dodgy operations elsewhere.

 

[babyjoker]

Thanks a lot for the help !!

So you guys think the "multiple slots term" might have been added after i ve "won" ?


Chris

Thats the first thing i thought of when reading your thread, sounds really fishy

Is there no legal action you could take?

 

[vinylweatherman]

Look at the botom line, who plays games in many windows? if so for whet reason? I certainly do not, Maybe as not got money to crumble as eats enough to have 1 game open,

Why would you want alot of games running? Only reason I would do this is to get ridof any money remaining as pissed off or have to much money to waste, If the later than why gamble and risk any way?

You have to look at it from the casino side of things, I do not agree with it one bit and if you want to play 1 game or 100 than surley its up to you, Now it comes down to rules, Yes this could of been over looked but only of it was there to begin with, Also if it was con artists than surley they would of seen this, (agin only if it was there) Some site alow you to play multy games,

Any small infringement now days and your on a stiff one, Any think for casino not to pay you than they have it,

Many years of gaiming I have been stiffed twice, Once on a bingo site as I had won on a free site and exchanged for £5 cash (CASH) When I won I was denied due to not depoist in last 30 days, Other was tropica and as I not played 10 games I was not alowed, So money reversed into my acount I played the ten games and still no go, I take my hat of to them as sinsce than I had a win and was paid in hours and was of a free chip,

As you can see they are silly rules but thats exactly what they are, rules, I do not agree with with most but we have to live with it or not play at them sites, I no what I would do if I won big and was not alowed it

Why would Microgaming SPECIFICALLY design this feature into their client if "nobody plays multiple games" was what the industry thought. Playtech cater for 4 games at once, and bingo sites have "side games" available in a separate window for players to play alongside their bingo games. Some poker players have multiple tables open at once. Would this be such a popular option for game developers to implement if they thought there was the slightest chance of it being a route for RNG manipulation or any other means to cheat the games?

 

[maxd]

So you guys think the "multiple slots term" might have been added after i ve "won" ?

Am I to take it that you've abandoned your PAB?

You know, or should know, the PAB rules better than most: post about your PAB issue while it is in progress and your PAB may well get the chop.

Why am I constantly reminding you of PAB stuff you should already know? You waste my time with this BS.

 

[casinokoenig]

Am I to take it that you've abandoned your PAB?

You know, or should know, the PAB rules better than most: post about your PAB issue while it is in progress and your PAB may well get the chop.

Why am I constantly reminding you of PAB stuff you should already know? You waste my time with this BS.

Sorry Max didnt mean to do somthing wrong! i apologize and will just stay out of the discussion while the PAB process is ongoing.

Chris

 

[dunover]

Sorry Max! I am now aware i shouldnt post anything here while the PAB process is ongoing! Again - i apologize for my missbehaviour and still have hope this case can be somehow resolved!

Chris

Don't do it again.

 

[casinokoenig]

Don't do it again.


View attachment 55940

i won´t i won´t !!!:notworthy

 

[maxd]

Sorry Max didnt mean to do somthing wrong! ...

NP, live and learn.

Do read the Player Arbitration Policies and Procedures though. If you've read and follow the FAQ guidelines the chances of are pretty much zero.

 

[maxd]

Casino has been unresponsive to the PAB, Warning issued: Paradise Win: questionable confiscations and a lot of BS.

 

[casinokoenig]

I just forwarded this to curacao-egaming - the licensee of paradise win casino and pointed them to this thread aswell.