Resolved Orangegamez don't pay

[aceking123]

hi does anyone know how i can contact rival company direct i have a withdrawal problem aswell , with a rogued casino ????

 

[maphesto]

I have successfully used their faxback and accounting email addresses earlier. Those goes to the ones who pay..and that's Rival(Pantasia).

So try accounting at roguerivalcasino.com and faxback at roguerivalcasino.com.

But which casino is it? Maybe they have a rep here?

 

[aceking123]

hi , many thx for that maphesto , do you the right e mail address above youve typed it the same , @ ???????? then i shall shoot them a email or something , casino is orangez game , no contact at all £1600 pounds owed aswell . so not good at all.

 

[maphesto]

You just write accounting at orangegamez.com and faxback at orangegamez.com.

But I am not sure that this will work for them. They were not white labels from the beginning, they used their own money processor.

But try!

 

[aceking123]

hi tried that no good post failure on all contats with them , just been on rivals head web page & there is orangez games under there parteners, so im thinking this is the route , your right about the processing though it comes & goes from Pantasia.com somaybe rival themselfs should look into why there casino is still taking deposits & voided all there contacts for players unless there already aware of whats going on.
realy bad for the players bottom line & should not get away with it either hope rival themselves can honour there players payouts.

 

[maphesto]

Try faxback and accounting at denderacasino.com instead then. Try!

 

[KasinoKing]

hi , many thx for that maphesto , do you the right e mail address above youve typed it the same , @ ???????? then i shall shoot them a email or something , casino is orangez game , no contact at all £1600 pounds owed aswell . so not good at all.

When EXACTLY did you request your withdrawal?

Unlike maphesto, I believe Orange Games WAS a white label until taken over by Rival themselves.
Therefore I believe that, unless you have broken specific T&Cs or are a fraudster, that you WILL get paid 7 - 10 days after you submitted your request.

Please keep us informed!

KK

 

[aceking123]

hello kasino king , i havnt done anything wrong from wagering or anything else my main problem do be honest is that i cannot get hold of anyone from this casino , theyve now asked (today) for id docs although ive had a withdrawal back in april without any problems , but yet again i hit a brick wall i reply to there email & yet again postmaster failure to yet another form of trying to get a email or anything to them , all i want to know is how to contact them or rival themselfs so they can honour out my payout , so if anyone from orangez games or any other members know a way that i can get these docs sent into them & sort out this withdrawal i would be very very grateful , many thx mr jones This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. faxback@orangegamez.com


--Forwarded Message Attachment--
From:
To: faxback@orangegamez.com
Subject: xcx
Date: Thu, 12 Aug 2010 15:00:34 +0000

 

[KasinoKing]

A couple of points you may or may not have tried:

1. Make sure your scans are saved in Jpeg format so they are quite small memory-wise.
Other formats, such as BitMap, can be HUGE and get rejected by some servers.

2. Try sending the docs to their other e-mail addresses:
support@orangegamez.com
payments@orangegamez.com

3. If the above doesn't work, try live chat; explain the problem with the e-mails & see if they can offer a solution.

You do not have permission to view link Log in or register now.

(That's the link from Pantasia Casino, but if you tell the rep you're asking about Orange Gamez they should still be able to help... I hope!)

Lastly, I don't know if you are aware, but CasinoMeister rogued Orange Gamez about a week or so ago, which basically means you're on your own as he wont accept a PAB.
However, Rival have always stood behind any of their casinos when they run into problems, so I remain very optimistic that you WILL get paid if this e-mail issue can be sorted out.
Whatever happens over the next few days/weeks PLEASE do NOT reverse your withdrawal and blow it away!

KK

 

[aceking123]

hi again kasino king , i have another e mail for docs again today so something is happening ,but as stated before the main problem is i cannot send any e mails to the addresses there giving me none of them work i get the same e mail failure on every e mail sent .......>>>>>>>>> This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. support@orangegamez.com


--Forwarded Message Attachment--
From:
To: support@orangegamez.com
Subject:
Date: Fri, 13 Aug 2010 17:14:50 +0000 so this is the main problem im not saying there not going to pay but they do need to sort out someone who i can contact to send the info they require . many thx for your help though )

 

[aceking123]

hello all just a update , well things arent going so well with orange gamez , theyve had my id managed to get one e mail off to them but got a e mail yesturday with them now asking for me to hold up my passport with a picture of me holding it , what a joke thats all i have to say to this , its not going to happen , why on earth should i pushed this far by any casino when theyve had id docs which all prove to who i am , so i tried again to send e mails but guess what same as before there e mail server in down yet again so cannot respond. so there giving me then run around stalling whatever else they can do.

 

[KasinoKing]

got a e mail yesturday with them now asking for me to hold up my passport with a picture of me holding it , what a joke thats all i have to say to this , its not going to happen.

You're not the first person to be asked this strange request.
In previous cases this HAS initiated the withdrawal process, but only you can decide if the amount of money involved is worth you going this route.
I'm afraid that if you don't, you may be SOL as I don't think anyone else can help you.
I tried e-mailing Orange Gamez after my last post and got the same result as you - a bounced e-mail.

You could try asking the CasinoMeister if he could use his CEO contact at Rival to get someone to look into your case - but I don't know how inclined he will be to help since he rogued this casino a few weeks back.

Did you try my suggestion of Live Chat?
Although they might not be able to help I still think it's worth a shot since you have virtually no other way of contacting anyone at Rival.

KK

 

[aceking123]

hi kk thanks you for your help behind the scenes with this case ), the bottom line is you realy should not have hold your own passport with a picture of you holding it at any casino this is far to much , ive had a payment from orange games back in april this without any documents & no problems whatsoever, they have got the new id docs with photo & address .ive not made any deposits other than from neteller , so the way i see this ,its a massive stalling tatic or they have no intention of paying out these £1600 pounds , i also dont understand why rival has not got involved with one of there casinos when it comes down to contact problems no payouts i thought rival would at least get hold of the casino in question & tell them to sort out there mess & pay people whats owed , after all its one of there casinos & it gives them a bad name ,i know this casino has just been rogued , but i dont see to many rival casinos in there other than you know who because of blackjack , i would ask bryan to look into it but i think he has spoken already by putting them into the rogue pit, i need someone who can contact someone at rival to let them know about whats going on , they may already know but still doesnt help us players out , like ive said before the biggest problem is contact e mail address seems they can turn it on & off as they wish same with paying people or at least thats how i see this , im not saying i shant get paid but theyre taking the pi$$ a litlle far as im concerned with the way there going about it , so if theres anyone reading this thread from RIVAL games or ORANGE gamez casino please take note that i would like paying & this mess sorted out asap , many thx kind regards , mr jones

 

[aceking123]

orange gamez

hi all , just a quick note after getting some more info from another forum member , i got in touch with support@rivalpowered.com they then were getting hold of orange gamez , up untill friday when i finaly sent in my opicture with me holding up my passport , so now theve everthing that was required , its now been 2 days & guess what???? yes no monies & to make matters even worst support@rivalpowered.com isnt answering my e mails either so heres a heads up for anyone playing any rival casino be aware that something isnt right , im now forced to ask bryan or max wether they can get hold of the rival ceo or something as frankly i find this dishonest & they shouldnt be taking monies from other people .

 

[aceking123]

orange gamez casino

hello all just a another update , may i firstly thankyou those members of the forum who did try & help me sort this out , ive been paid in full this evening with no doubt help from rival themselves which i would like to thank them for & orange gamez aswell . so this case is paid & resolved many thx to all

 

[Nate]

KK - Are you saying that if Rival owns the respective casino / or took it over that Payments are as good as guaranteed (if no T&C's were broken)...?

Should potential players have faith in Rival themselves? ... Btw just a Q and not intended as anything else

Nate

 

[KasinoKing]

KK - Are you saying that if Rival owns the respective casino / or took it over that Payments are as good as guaranteed (if no T&C's were broken)...?

Should potential players have faith in Rival themselves? ... Btw just a Q and not intended as anything else

Nate

In my personal opinion, yes.
Having been reading forums like this one since before Rival even got started I can not recall one single case where a legitimate, non-fraudulent, T&C abiding player did not get paid.
Some have taken a very long time and outside intervention, I grant you.
The thread started yesterday about Always Vegas is very worrying, but the players actions may well be in breach of the T&Cs (I haven't looked that closely).

KK

 

[NASHVEGAS]

In my personal opinion, yes.
Having been reading forums like this one since before Rival even got started I can not recall one single case where a legitimate, non-fraudulent, T&C abiding player did not get paid.Some have taken a very long time and outside intervention, I grant you.
The thread started yesterday about Always Vegas is very worrying, but the players actions may well be in breach of the T&Cs (I haven't looked that closely).

KK

Your always on-time selective memory at work again. What a joke, shill, among other!!

 

[ergopro]

The thread started yesterday about Always Vegas is very worrying, but the players actions may well be in breach of the T&Cs (I haven't looked that closely).

KK

The Always Vegas case, there was no T&C breach. He won fair and square. The hassle started when he contacted casino regarding his withdrawal.
Haven't seen a term yet that would entitle casino to confiscate winnings because the player uses bad language on live chat.

 

[Tengil]

In my personal opinion, yes.
Having been reading forums like this one since before Rival even got started I can not recall one single case where a legitimate, non-fraudulent, T&C abiding player did not get paid.
Some have taken a very long time and outside intervention, I grant you.
The thread started yesterday about Always Vegas is very worrying, but the players actions may well be in breach of the T&Cs (I haven't looked that closely).

KK

The member rjb hasnt been paid AFAIK. Always Vegas of course.