[Resolved] Rival/Pantasia representative or somebody else to look into this

[gambblex]

Hi!

At the end of June I registered at AlwaysVegas,took a couple of bonuses,played slots only,submitted a withdrawal,was offered a reversal bonus and even free $5.Next day I logged in to flush my WD.Next day my account was LOCKED.

My MB deposits went to familiar payments@pantasia.com . I deposited there million times and received a number of cashouts fom there.I contacted the rep via chat on Pantasia casino website.They have access to my emails to AV and such.All I get these days: "Your account is still being reviewed"

My emails are ignored.If someone could give me a hint whom I might contact about this that would be much appreciated.

 

[rjb]

The same thing happened to me from always vegas.they locked my account after i won.A week later i got an email from them saying that my withdrawl was denied and i can only cashout my original deposit.I hope somebody does something about this casino.

 

[felicie]

In this forum there is a wonderful place listing casino reps you may possibly contact but please don't ask me where since I will just have to look for it too. good luck with all that though. sounds pretty stinky.

Found it! Up above in menu bar click on " I-gaming & Forum Reps

 

[mattsgame]

Hi!

At the end of June I registered at AlwaysVegas,took a couple of bonuses,played slots only,submitted a withdrawal,was offered a reversal bonus and even free $5.Next day I logged in to flush my WD.Next day my account was LOCKED.

My MB deposits went to familiar payments@pantasia.com . I deposited there million times and received a number of cashouts fom there.I contacted the rep via chat on Pantasia casino website.They have access to my emails to AV and such.All I get these days: "Your account is still being reviewed"

My emails are ignored.If someone could give me a hint whom I might contact about this that would be much appreciated.

Hi Gambblex,

This list of reps is here https://www.casinomeister.com/forums/members/?key=staff_members

JSM_Jason seems to be Pantasia's contact and they have been online today so maybe shoot them a pm. I'm unsure if he can help with AlwaysVegas problems but does not hurt to ask.

Goodluck i hope you get this sorted.. its never a good look when accounts are locked and no one wants to help.

cheers

Matt

 

[KasinoKing]

My emails are ignored.If someone could give me a hint whom I might contact about this that would be much appreciated.

The same thing happened to me from always vegas.they locked my account after i won.A week later i got an email from them saying that my withdrawl was denied and i can only cashout my original deposit.I hope somebody does something about this casino.

I have sent a message to the Always Vegas rep, pointing them to this thread.
I will let you know if/when I get any response.

KK

 

[gambblex]

Hi!
Thanks everyone! Actually,I already did some research in Igaming reps section trying to find somebody who could give answers on Rival related questions, with not much success though.

Special thx to KK! Wold be nice to hear some good news in at least one of AlwaysVegas threads.

Btw I got a withdrawal confirmation email but wasn't even asked for docs.

Ok,let's see.

 

[rjb]

I got an approved withdrawl conformation email also right before i was locked out of the casino.

 

[JSM_Jason]

Hey everyone, just to clarify, I represent Paradise 8 and Cocoa Casino (2 of the original 4 Rival casinos) only. I don't have anything to do with Pantasia or AlwaysVegas. I believe the affiliate manager for Pantasia is James Nolan, you can contact him at: affiliates@pantasia.com, I'm not sure about AlwaysVegas though, sorry.

If anyone has any questions or concerns regarding our two properties though I'd be more than happy to speak with you.

My email addy is jason@thejetsetlife.com

Jason

Hi Gambblex,

This list of reps is here https://www.casinomeister.com/forums/members/?key=staff_members

JSM_Jason seems to be Pantasia's contact and they have been online today so maybe shoot them a pm. I'm unsure if he can help with AlwaysVegas problems but does not hurt to ask.

Goodluck i hope you get this sorted.. its never a good look when accounts are locked and no one wants to help.

cheers

Matt

 

[rjb]

gamblblex have you heard anything else about your withdrawl?

 

[gambblex]

Nah.Just noticed the casino client installed 7 new updates.

 

[KasinoKing]

gamblblex have you heard anything else about your withdrawl?

I didn't get a reply to the e-mail I sent the rep on July-7th...
I just sent him a reminder...

Nah.Just noticed the casino client installed 7 new updates.

That's normal. Rival casinos do this quite frequently (as to casinos on other softwares).

To both of you; I think you should get ready to Pitch-A-Bitch.
Please make sure you read the FAQs first!

KK

 

[rjb]

Thankyou again for your help in these matters KasinoKing

 

[rjb]

Any news about your withdrawl gambblex?

 

[gambblex]

Nope.Silence.

 

[KasinoKing]

Any news about your withdrawl gambblex?

Nope.Silence.

Have either or both of you submitted a Pitch-A-Bitch yet?
I now think this is the very last chance for you to ever get paid your winnings.

KK

 

[BingoT]

I never had a problem with them in the past.
I did send out four emails telling them about this thread here.
Good Luck to both of you.
~T~

 

[Zodiac]

Hey everyone, just to clarify, I represent Paradise 8 and Cocoa Casino (2 of the original 4 Rival casinos) only. I don't have anything to do with Pantasia or AlwaysVegas. I believe the affiliate manager for Pantasia is James Nolan, you can contact him at: affiliates@pantasia.com, I'm not sure about AlwaysVegas though, sorry.

If anyone has any questions or concerns regarding our two properties though I'd be more than happy to speak with you.

My email addy is jason@thejetsetlife.com

Jason

Hey Jason,

indeed i have some questions about both casinos in regarding my own player account and will send you a e-mail.

 

[rjb]

I havn't PAB yet KK but it seems like its our only hope at this point.I was just waiting around to see if you or gambblex got anymore responses.

 

[felicie]

And yet when I go to my qt acct., I cannot tell what rival I played when since it almost always says 'Pantasia'.

 

[gambblex]

Ok. "Your account is being reviewed". Is this sufficient reason for PAB or complaint?

I'm still expecting the casino will pay my winnings or the casino will request my docs and then will pay my winnings.

My only intention was to find more ways to contact AlwaysVegas or Rival representative.

 

[felicie]

Guess you'd better pm Maxd and ask him if thats enough. He's the man for pab but be careful I heard he had his knives out recently.

 

[KasinoKing]

I havn't PAB yet KK but it seems like its our only hope at this point.I was just waiting around to see if you or gambblex got anymore responses.

Ok. "Your account is being reviewed". Is this sufficient reason for PAB or complaint?

I'm still expecting the casino will pay my winnings or the casino will request my docs and then will pay my winnings.

My only intention was to find more ways to contact AlwaysVegas or Rival representative.

The e-mail I had from Sam - the affiliate rep - was totally unambiguous; You have both been flagged as "fraudulent players" and will get your deposits back & nothing more.
Due to confidentiality I can not post it here on the forum or send you a copy, but if you decide to PAB I can send a copy to MaxD which may help with your cases.
Like I said before, a PAB is your last chance to get your winnings IMHO.
Only you can chose to proceed or not, but I'm afraid I can not help you any further.

KK

 

[felicie]

So KK with all the bs going on and on with this group, are you just going to take the rep's word for it so in your mind the case is closed? Correct me if I misunderstood. thank you

 

[KasinoKing]

So KK with all the bs going on and on with this group, are you just going to take the rep's word for it so in your mind the case is closed? Correct me if I misunderstood. thank you

Not sure I understand what you're getting at...

The guy I'm talking to is representing the casino.
He has clearly stated that the casino's position is "case closed".
What more can I do?

NB; As far as I know these players didn't even sign-up to this casino via my website - I've just been trying to help them in what I see as a very unjust situation.

KK

 

[vinylweatherman]

The e-mail I had from Sam - the affiliate rep - was totally unambiguous; You have both been flagged as "fraudulent players" and will get your deposits back & nothing more.
Due to confidentiality I can not post it here on the forum or send you a copy, but if you decide to PAB I can send a copy to MaxD which may help with your cases.
Like I said before, a PAB is your last chance to get your winnings IMHO.
Only you can chose to proceed or not, but I'm afraid I can not help you any further.

KK

"flagged" does not necessarily mean guilty though. It seems the casino are NOT actually reviewing anything. Both players are forum members of a few years standing, and fraud is NOT the same as "advantage play".

"advantage players" should get paid, and then banned. FRAUDSTERS should only get their deposits back, but the proof must be "beyond reasonable doubt".

I believe gambblex to be an "advantage player", pushing the rules to their limits, BUT so long as he didn't actually BREAK them, the casino should pay up & then ban him.

YOU are an "advantage player" too, looking for +EV opportunities from the many monthly bonuses on offer. I bet you would be mad if a casino decided not to pay because they called your playing style "fraud".

Given that the casino has taken this stance, it is certainly time to move to a PAB, which would mean no further discussion from both players until the PAB has been completed.

MOST fraudsters have tended to be recent forum sign-ups, and have launched straight away into making a complaint about a particular casino.

Gambblex has had problems before, but seems to have been the victim of error (on both sides), rather than a fraud.