Open letter to FL, Prove you're not a ROGUE!!!

[tim5ny]

How about customer support and even the marketing manager giving out wrong information about bonuses, or bonuses being removed by mistake even when the conditions have been met?

I've gotten a Royal Flush on a dollar Joker Poker for $5,000.00 at 32red, and I usually play just slots. I was losing at slots and jumped over to VP for the heck of it... and after a couple of hands..... five grand richer!

 

[tim5ny]

You seem to write off casinos very easily. You cannot win all the time. 32red is top notch operation.

This is the quote that I meant to respond to in my last post.

Very unsporting of you to blame the casino for a bad run. It can and will happen everywhere at some point and time. Ed Ware and his people at 32red are 2nd to none. If you can't trust 32red, then you might as well quit online gambling altogether.

 

[lanidar]

I thought that 32Red does not allow players in the U.S.A.

 

[bewitch]

Yes, they close their door for US player few months ago. But I played there last year and really enjoy their excellent CS !

I am not a big fan of MG software and lost at most time. But if I'm really in the mood to play at MG's games(such as Thunderstruck games or Major Millions), I would choose 32 red or Captain Cooks. Both are good in my opinion. About the FL group.... Well, I would rather keep my mouth shut this time.

 

[Jblack]

fl

I believe there should be two sides to bonuses

If the player accepts the bonus terms and attempts to cash out while meeting under half of the wagering requirements then I believe he should have the bonus amount taken away. However if he is over 50% of the bonus requirements and it is an seemingly honest mistake., they should just reverse the cash-in and send a polite email to the player and tell him/she to complete the requirement. And perhaps tell the player how to check and make sure he has met the requirements. for example: playcheck

The thought is the player may not normally wager 15x 20x d&p and of course the longer you play the more you risk losing and the entire point why people accept bonuses is the advantage.

 

[dirk_dangerous]

Other than having to deal with document problems (and that was in the past), I've had no other problems with the Fortune Lounge group. Compared to other online casinos, they have treated me the best.

If you're having problems with this group, I'd say there is a good chance it's your fault.

 

[Casinomeister]

Other than having to deal with document problems (and that was in the past), I've had no other problems with the Fortune Lounge group. Compared to other online casinos, they have treated me the best.

If you're having problems with this group, I'd say there is a good chance it's your fault.

And I think this is the crux of the matter -- in most cases of player problems with this group, the fault lies in player error, not casino error. And I am seaking from experience not as a casual observer.

To be chastising them like this in public is a bit one-sided and unfair.

I agree, that it's your decision as to whether any casino is a rogue, and you are in the best position to be able to tell. I believe i was making my case that they were a rogue, but i didn't intend to come across as if i was demanding that you rogue them. That, of course, is you're decision with any casino, and i can only apologise if that was how my comments looked.

My post was hoping to guage how players felt about the current situation. Whilst i stand by my comments, i hope you agree that i tried to be fair in some ways. I think the poll i set up was fairly balanced, and i said on a few occasions (and totally believe) that FL were the best casino group out there in the past.

I'm taking the poll down because I think members have lost intereset in it, and the first sight of it puts people off on this group, thinking that they ARE on a path to roguedom. This thread has had over 900 views, but only 38 people have participaed in the poll. In fairness to the casino group it's been removed. And I don't feel that it was well-balanced merely from it's title.

There is no way that most players who have a complaint with FL get it resolved. Most just give up on it. I have been sent complaints from players about them completely confiscating not only winnings but also deposits (of thousands of dollars in many cases). I'm sure Bryan gets the same excuses from Wim about fraud and Russian syndicates but they don't actually provide any proof of it. I was given the excuse that many use stolen credit cards and the actual owners will chargeback which is a reason why they don't refund the money.

If any of these players are still floating around, send them my way and I'll prioritize their complaints. I'll request that FL reopen them -- see what happens. I would prefer the term "reason" not "excuse" as to why some players were banned. I am very much in tune with fraudulant players, just as I am with evil casino operators. I know what I am dealing with. And seriously Sirius, what do you know about what I have for proof? I have explained this to you before - and I guess I'll need to explain it again - since I deal with so many players, and casinos from nearly every software provider, I have a lot of player info. The evidence of fraud is already there. It's funny how most of these players you keep referring to never approach me, they just bitch and whine at you or at WOL. Fine and dandy, I'm too busy to deal with stupid bullshit. There are enough players with legitimate complaints that should dealt with.

It is also true that many of the allegations made against FL by Sirius are confirmed by posts from other players, if that is some form of "substantiation". So Sirius's comments cannot be dismissed out of hand.

Then let's get the "substantiation". Call me the cynical cop, but I don't believe half of the postings I read about any casinos at other boards. I am not an ambulance chaser -- these jilted players need to come to me. And when posters post here and have a "bitch", they need to substantiate it as well. Most players know this, and are reminded of this when they want something constructive done about a complaint. I think everyone can appreciate this since this cuts through the BS that you see in other places.

Simply stated, I just want to "cut to the chase" so to speak and tackle any outstanding complaints that players' feel that FL blew off or whatever. Lay 'em on me and we'll get some action.

 

[jetset]

That is a fair enough "put up or shut up approach" and I support it.

However, I am not so certain that the recurring complaints that keep popping up and are dealt with by Wim are due entirely to player error, and it would be wrong imo to suggest that this casino group is blameless. By their own admission they are not, and that means that they need to continue to get to grips with the issues from which complaints emanate. The current bonusing hassles, for one.

I hate to see a fundamentally good casino group getting drubbed, so I hope we will see a dramatic decrease in complaints.

 

[Vesuvio]

Well it's a shame if this thread just fizzles out.

A little pressure might have made FL rethink their unsavoury policy of confiscating bonuses for any mistakes made in fulfilling their complicated wagering requirements. I suppose apart from cutting their payouts they're counting on scaring a few bonus hunters into playing more than necessary. They'll annoy and lose some players, but those who manage to retain anything from the bonus aren't generally ones they want to keep.

Some have said above that if you aren't literate enough to perfectly understand all the t&cs you shouldn't play at on-line casinos. True enough, but then these people (and those with a poor grasp of probability) must be the casinos' ideal players (along with those with too much money to care). Forums and industry regulation should be there to protect them and not the more experienced, just as safeguards in the banking industry are there to protect Joe Public who probably skipped the t&c.

One last point before leaving this forum in peace... Casinomeister, I've got great respect for you & you're the first port of call if something goes badly wrong, but there seems to be a certain hostility on your part towards people playing with bonuses. It's understandable with all the scams you must have to deal with, but I do wonder about this quote from a letter you sent to Slots Alley Casino: (see https://www.casinomeister.com/rogue-casinos/)

'Also, the 300% bonus with no limit is an accident waiting to happen. As you are well aware (well you should be), there are a number of very sharp and devious players, some of whom have landed in my "evil players" section, that would make a killing and set your casino out in the street with this sort of offer. If this were to happen, what would happen to the rest of the players' winnings and deposits? What sort of insurance would they have?'

Maybe you were just using the casino's own vernacular, but do you really think bonus hunters (the ones who'd profit from the offer) are 'devious', or perhaps they merit entry to your very own axis of evil? Just curious.

For what it's worth, I've had only good experiences with FL & have no axe to grind.

 

[Casinomeister]

'Also, the 300% bonus with no limit is an accident waiting to happen. As you are well aware (well you should be), there are a number of very sharp and devious players, some of whom have landed in my "evil players" section, that would make a killing and set your casino out in the street with this sort of offer. If this were to happen, what would happen to the rest of the players' winnings and deposits? What sort of insurance would they have?'

There should have been a comma between "sharp" and "devious"

Nevertheless, the point of that comment was that there are players who could turn a casino inside out. My concern is that the casino should protect itself FAIRLY so they don't end up as cyber dust with a bunch of players owed $$$.

I have nothing against players who play only bonuses. But they need to be well advised of applied terms and condition. It's a two way street in that regard.

 

[angahar]

I can't stand fortune lounge and 32 red casino. I played at 32 red casino once and that was the last time I would play there. I deposited 100 dollars and played the poker games. I kept loosing not one hand did I break even on or even have any winning hand. I switched poker games and the same thing. Out of all the casinos on line I had never played a casinos that every hand of poker, even different types of poker games did I ever keep on getting loosing hands. winning nothing and not even winning any part of the bet back. ALL WERE LOOSING HANDS!!
I would never play 32 red casino again.

Maybe the Casino gave you LOOSING hands because they were all out of TIGHTING hands, eh?

 

[jpm]

LMFAO! That drives me crazy as well.