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Online Casino: I'm banned and can't reach them..can you?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by jerrylee, Oct 23, 2006.

    Oct 23, 2006
  1. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    Hey folks, following aka23's recommendations, I started looking at collecting cashable bonuses.

    Seeing that I increased a $70 deposit to a healthy sum recently at another Playtech property (and cashed out) I thought onlinecasino's (yeah, great name...) with a 300% cashable bonus would be great!

    Alas, upon registering a real money acct today, it was locked before I had a chance to deposit. The response from CS is
    "Licensing obligations limit the use of this software to specific regions;
    As a result, we cannot accept casino registrations from your Province
    of residence. Unfortunately, you are not permitted to play on our casinos."

    I live in Quebec,Canada and this casino is licensed by the Kahnawake Gaming Commission (same province).

    They offer 2 toll free numbers to call, but I couldn't connect to either one of them. Can someone from the US or elsewhere call onlineCasino to inquire?
    1-888-217-5648
    1-877-516-6681
     
  2. Oct 23, 2006
  3. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    update. CasinoOnline's reply

    Hi all,

    I emailed CasinoOnline about their stance on my province of Quebec being ruled out, and asked about their toll free numbers being down. I did take due diligence to read the T&C, but I must have missed the part about my province being restricted. I would understand US, but a Canadian province? Anyway, here's what went down.

    >>>>>>>>>
    Hi Support,

    Oh, I didn't know that! Can you show me where on your website I can read about Quebec being restricted?

    Also, I tried to call the toll free number you gave 1-888-217-5648 and the one on site 1-877-516-6681, but neither of them work.

    Your casino was highly recommended. I really love your Playtech lobby, the fun mode is great.
    >>>>>>>>>

    their reply:
    Dear ...,

    Licensing obligations limit the use of this software to specific regions;
    As a result, we cannot accept casino registrations from your Province
    of residence. Unfortunately, you are not permitted to play on our casinos.

    Hopefuly our phones will be working soon. Pleae call us after tues things might be different

    Thank you.

    >>>>>

    (Wow! I hope if you are a current real money player there, you don't want phone support before then...)
     

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