Online Casino Complaints

[rainfall]

Avoid Crown Vegas Like The PLAGUE.
They are scum.

I don't know why bryan backs them up. He'll probably delete this post and remove my access.

They stole winnings from players and wouldn't return deposits from losers. That is typical RTG. Bitches were pitched and bryan responded to none according to several people who pitched bitches. Many got nowhere with crown vegas. They'll change terms when they realize they made a term they didn't like and you won big


A guy here posted a complaint a couple days ago and bryan removed it. It seemed well mannered. He's getting the shaft for over 4k from crown vegas? Bryan please tell us why you deleted the post?

If bryan deletes this post i'll just post it on winneronline so you guys don't get sucked in because i assume most readers here read there too.

Don't get me wrong i'd love to believe bryan is a good guy.

I'll give him the benefit of the doubt that his plagiarism of ben franklin is part of the joke and not plagiarism

(Message edited by rainfall on February 19, 2003)

 

[The Dude]

Rainfall,

First of all, don't come in here spewing a bunch of bullshit.

Bitches were pitched and bryan responded to none according to several people who pitched bitches.

Bullshit. No one has complained about Crown Vegas to me. I just went back through all of the complaints I have since last November, and nothing. Again, don't start making accusations you can't prove.

A guy here posted a complaint a couple days ago and bryan removed it. It seemed well mannered. He's getting the shaft for over 4k from crown vegas? Bryan please tell us why you deleted the post?

Bullshit. Nothing has been deleted. Maybe the person hit the "preview post" instead of "submit". And like I said, there are around 400 people in this forum that receive these posts as email. If one of them can come forward with this deleted post, I'd like to see it.

And I'm not plagiarising anyone, this is my beer quote "inspired" by Mr. Franklin (he liked wine). Before spewing your unfounded caustic claims, buy a dictionary and look up the term.

 

[The Dude]

I just checked, 597 forum members have email notification turned on (which sends them a copy of the post, not merely the link). If I deleted any post concerning Crown Vegas, I'm sure one of these 597 people would have it.

 

[rainfall]

I personally bitched about crown vegas. It seems your pitch a bitch isn't working. Word around is you don't reply to many bitches at all. So it would only seem right that you wouldn't appropriate time to "sponsor" bitches.

Bryan you have alot of sway. This may be rightfully or unrightfully(e.g. Mike Craig) earned and you referring a thieving casino is worrysome. If it were some newbie on here saying crown vegas is great i'd post a short post on why they are not and it'd end there.

Now that i have your attention if i have every crown vegas complainent pitch a bitch will you do anything about it? Arguing back and forth will solve nothing. People want what is fair and you plugging steve bennet(t?) and crown vegas casino is just not right.

Bryan go get your november or december issue of gambling online magazine... I'm sure you have it...

Tell me what page the crown vegas advertisement is on.

 

[The Dude]

If the "pitch a bitch" didn't get to me, it could have been a scripting problem, but you would have received an error message. Nonetheless, I haven't received anything from you nor anyone. So your claim that I've received a bunch in unfounded.

Word around is you don't reply to many bitches at all Bullshit. I do this on my own time. I respond to as many as possible. You have no idea what my workload is like and how many individuals I've helped out. Most of it goes unpublished. If anyone had a dire need for me to help them out, and I hadn't responded the first time, don't you think they would try to contact me again? Or POST in the forum??

I don't have an issue of the November/December issue of GOM. What the hell does this have to do with anything by the way.

And what the hell are you referring to in your cryptic M. Craig comment? Don't try to turn the forum into a circus.

 

[The Dude]

Here you can post your complaints concerning Crown Vegas

 

[rainfall]

The M. Craig comment is an entirely different subject so let's pass on that for now.

It is much appreciated that you help people. You earn alot of points and sway amongst the people you do help. That is great. Of the many people on my IM who are on various forums i know of only 1 who has a bitched helped. But that is fine. You don't need to help anyone. I bet your workload is huge. I can understand that. But from talking to many people who have pitched bitches i have never heard of one being solved that was from a sponsoring or "OPA approved" or casino you've plugged. I have no reason to lie. What do i care? I'm only out $105.00 from crown vegas. But its the other people i feel for. It's better that you know this. So you don't think that people that read your forums or WOL or wherever actually think anything can be done if a problem arises. I will give you credit that you are better than Julie.

You are an asset in your neutrality. But again i state when you leave your neutrality and plug a rogue casino you put yourself and your reputation on the line for that casino.

The point of the GOM was that Steve Bennet lies and says he doesn't advertise in magazines. I find it hard to believe that someone else placed the adv. for him and the coupon codes worked in his casino without his knowledge.

This is not a personal attack. I do not know bryan personally or anything about him as a person or his personal life. I am merely stating what is seen from a spectator point of view in the gambling world.

 

[dcrimmins]

I signed up with Crown Vegas on 12/7/02. I purchased $50 and received $50 more using a promo code from their website, and then purchased $55 and received another $55 for another promo code. I then played with the $210 and won a nice bit of change. When I cashed in, they stole my winnings and gave me back my original deposit of $105, claiming that I could only use one of the two promotion codes.

If they only wanted one of the codes to be used, I am sure thier casino program could handle denying the use of the second one. But since the software allowed the use of both, they really have no leg to stand on.

I too would say to stay FAR FAR away from them.

 

[The Dude]

dcrimmins,

Please send me your user name and the email address you used for CV.

Thanks!

Bryan

 

[The Dude]

Rainfall,

What the hell do you know of the "pitch a bitches" that I work on nearly daily? Nothing, except hearsay. Please understand that this is only one of many things that I am doing at Casinomeister, and I try to keep up on them as much as possible. I don't post them since many of them are taken care of right away and it would be too time consuming. The ones that I DO receive on casinos that are sponsored here usually are taken care of quicker than the others since I have better access to the managers/operators. I rarely receive complaints on sponsored casinos here. The most recent was Vegas Joker (pretty much solved in another thread) Fortune Lounge group (sirius - solved), and I'm working on one from the Riverbelle. This is going back two months. Most of the complaints that I receive are for Virtual Casino, Starluck Casinos, World Gaming, and a slew of shady no names. I receive about three per day, and sometimes it takes up to a week for me to respond.

Julie Sidwell is fantastic and I am not "better" than her. Handling "grumbles" is her sole responsibility and she is able to focus much better than I. But what she can't do, I can. I am able to work independently and report very publically on "rogueish" activites. This is not one of her tasks.

If you have/had a problem with Crown Vegas, you should have contacted me. I'm an easy person to get a hold of. You say you did, I say you didn't. I will welcome a complaint from you, but please do it the right way. Either fill out the "pitch a bitch" form or email me [email protected].

But what I don't appreciate, is your public claims that I am censoring posts here. That really pissed me off. There is no one banned from this forum except a few hardcore spammers. Hell, I even let Damian Dunlap back in after I banned his ass last fall.

 

[jetset]

Rainfall, you're coming on a little too heavy here with the unproved allegations of censorship and inefficient complaint handling.

Save your vitriol for the bad casinos that really deserve it, don't dump on a guy who has done a whole lot more than most on the players' behalf.

I have known and worked with Bryan for the last three or more years and I cannot believe that he would prejudice players unfairly just to "help" a sponsor. That is simply not his style.

You correctly say that he has a reputation for integrity and that gives him "sway": he didn't get that by behaving in the manner you accuse him of here.

I would like to suggest that you produce these people whom you allege have Crown Vegas complaints that were not attended to, or those who's posts were unfairly deleted.

If you can do that then a solution can be reached and if necessary explanations given. I note that Bryan is already appealing to anyone with such evidence to come forward, and that augers well for a transparent process on this issue.

 

[gamblinboi]

i had one problem with Crown Vegas otherwise they've been pretty good to me. It involved a coupon a friend of mine told me about. Well, I figured why not (they always have a ton of great coupons floating about) and entered it, it worked and so i played. I won. My friend lost (including his deposit). Well, turns out (cough) the coupon was for new players only. They voided my winnings. Did they void the losses of my friend? Well, they told me that they would - after all, it'd only be fair, right? Well he asked them about it, but they ignored his winnings.

So here's this coupon that APPERENTLY was for new users (so why did it work for existing?) - they void the winnings, but not the losses.

again, that's the only problem i've had with them so far...

 

[spearmaster]

I back Bryan 200%. And if he ever has a backload he knows he can always turn to me.

And we both agree that Julie is the best. I think you are really out of line here, Rainfall. Do remember that Bryan's Pitch a Bitch is a FREE SERVICE. Not only is he not obligated to anyone, he gives freely of his time for NOTHING from you.

 

[hitmesilly]

I'm new here, but so far Bryan has done exactly what he said.. I got a quick response from him on the "pitch a bitch" form for Prism, and he did his best to shoot off an email to them. Whether or not I get results from Prism is another story. Being a webmaster myself, I know there's little time in the day to answer emails after all the other work involved. So hat's off to Bryan for even attempting to resolve casino/player disputes.

 

[vcmav]

Hello.

I am the person Crown Vegas is trying to steal $4150 in winnings from.

I may have posted wrong, or not. I have great respect for what Bryan does here, and do not wish to generate any sort of debate that brings his credibility into question.

I deposited into Crown Vegas casino using a promo code, and lost money. I deposited again using another different promo code, and happened to win very big. I gave them a LOT of action, which is normal for me, and ended up working up my winnings even more.

The casino is trying to say that the second promo was not intended for me to recieve, and therefore all my winnings are void. The promo infact came to me in a peridocial i recieve regularly.

This all seems like the perfect scam. Keep the losers deposits, and cancel the winnings of winners, turning 18% yeild games into 80% yeild games.

I agree with the above poster that their software had no problems granting me these bonuses when i claimed them, and the management seems to have extreme difficulty in honoring bets that go against them.

I lose upwards of 5 figures a year in casinos, and have few regrets about it. The rush i still get keeps me from jumping out of planes or off bridges with a rubber band tied to my waist. But i am more than infuriated by the fact that when i finally do get a break and win some cash back that this casino cannot hold up their end of the bargain and pay me what i am owed.

If i tried to stiff a casino in vegas, or tried to take my chips off the table once the cards were down, i would go to jail.

I see this situation as no different. Until I am paid for my winning wagers, I consider myself the victim of a aggregious criminal act willfully perpetrated by Crown Vegas Casino.

 

[jetset]

At last, some facts for Bryan to work with!

I take it that the "periodical" in which you found the second promo code was Gambling Online Magazine as posted in this thread earlier by Rainfall?

Commiserations on your hassles - that's a significant amount of money and I hope you manage to get it back.

 

[jpm]

Sounds to me like you used two different signup bonus coupons. In that case, the casino is right in not honoring any winnings it generated. The fine print on those offers virtually all say the same thing, good for your first deposit only, or new player signup bonus or something similar. And I've never seen a promo in any printed or web based ad that was NOT a signup promo. The only time you see existing player promos is in email to you from the casino, or on a message of the day type thing when you login.

While I'm no casino advocate (I trust almost none of them), it sounds like they are in the right on this one, though they would certainly owe you whatever you deposited to get that bonus.

 

[vcmav]

"And I've never seen a promo in any printed or web based ad that was NOT a signup promo."

So what youre saying is that my winings should be void because i was unaware of an implicit restriction that the bonus, being advertised, only applies to new user.

I think you need to be some kind of online casino expert to know when a restriction is implied versus one that is explicit. And there was no explicit new user restriction indicated on the second bonus I used. I am not fool enough to bet big money and think that a casino will pay off winnings from mutiple new user bonuses.

As i familiarize myself more with this business it is becoming more apparent to me that the key to generating revenues for your casino is to offer tempting bonus offers then use a labrynth of rules, ambiguity, and misrepresentations to deny the bonus once recieved.

It is the ultimate hope that users will haphazzardly deposit into a casino either having overlooked, not being able to undertstand, or having misinterpreted a rule or restriction, thereby granting the casino "full right" to withhold or deny any winnings.

In the United States, companies often try to pull stunts like this, but in the end get slammed hard by juries in class action suits.

Operating out of a nation like Costa Rica may offer the casino operator some insulation from any outside legal attempt to prosecute fraud and material misrepresentations. However, I dont think its possible to dodge the bullet forever. Eventually the actions of casinos like Crown Vegas will lead to some regulatory mechanism that will likely focus on the payment processors of rogue casinos versus the casinos themselves.

 

[rainfall]

Crown vegas's policies are a two way street. I as well used the signup bonus. I lost.. Then i used the HEUTV code. I lost as well.

They are keeping my deposits? Naturally. No problem with that but they are not paying any winners? That is theft.

There were no terms in the GOM ad. It's a one page ad. There are 4 coupons in the ad. None of them say new or existing users. Unfortunately i dont' have the ad anymore but i'd love to get a scan of it up. Usually i scan these type of things but i was told crown vegas rivaled inetbet for honest. That appears not to be the case.

As with vcmav's case he is owed 4000.00 and you are rationalizing stealing his money because he received a 50.00 bonus? Where is the math here?

Take the bonus back, maybe even negotiate a middle group, but to steal the entire sum the only way that would be ok is to refund all losers who played the promotion as well.

When i was in high school i worked retail. When our retail store printed out an advertisement with no limit are explicit terms we were required to post a sign in the store by the product stating the adjustment to the terms. Otherwise we would let people have as many 1.99 case of coke they wanted. That's how business works. Otherwise we were being deceptive.

 

[oakleez]

Up until today i had a 700.00 cashout flat out stolen by crown vegas but all of a sudden this morning they changed their mind and decided to pay me.

I'm not sure if this thread is why but i'm just happy i finally got my money i was rightfully owed.

 

[davisd]

Add me to the list of those who were told they would get their deposits refunded but never saw it manifest

 

[jpm]

I'd love to see the ad myself, what issue was it in?

I agree with you rainfall that those who lost their deposits by using a second sign up bonus coupon should be refunded their deposits. And if it was stated somewhere that the second coupon used by someone who won money, whether it was $1 or $4000, was for initial deposit or new player bonus use, then they must also forfeit their winnings.

The players and/or the casino can't have it both ways, its gotta be enforced across the board. Void all play under that coupon and return the initial deposits to the players, whether they won or lost, if it was the second time they used a signup bonus/new player bonus coupon. But you can't tell them they have to pay the people who won AND refund the people who lost. That's inconsistent. Either all plays are null & void, or all plays stand and you gotta pay the winners and too bad for the losers.

The best way to avoid these problems is to read every word of the terms & conditions in the ads, on the website, and in the cashier window when you redeem the coupon. If you want to be 100% certain, call or email the casino BEFORE redeeming the coupon to ensure it is legitimate for you to use. Email would obviously be better, since it would provide a more binding agreement on the part of the casino and their agents who give you the answer. Never take advantage of ANY bonus without fully understanding all the nitty gritty terms & conditions that come with it. That's the only thing you have to fall back on should there be a problem. You may even want to save a copy of the terms & conditions page before you start to play, just in case.

I had a problem with a casino once that changed the terms of the promotion right after I redeemed it. Luckily, I'd saved a copy of the web page that listed the terms and after a week or two of arguing with them and throwing the web page in their face, they had to relent and honor the terms. I finally got my money, but if I hadn't had that to back me up, I probably would be out of luck.

 

[jetset]

It should be easy enough to get a scan of the GOM ad - email Eric Morris of GOM at [email protected]
and we can resolve this once and for all.

Bryan, if you're not already on top of this, it sounds as if the casino needs to say something in response to these apparently factual aggrieved player posts?

BTW has anyone responded to your appeal on the deleted posts accusations yet?

 

[The Dude]

Never take advantage of ANY bonus without fully understanding all the nitty gritty terms & conditions that come with it. That's the only thing you have to fall back on should there be a problem. You may even want to save a copy of the terms & conditions page before you start to play, just in case.

Everyone should print that out and tape it to your monitor.

I contacted the casino on Crimmins behalf, and this was the response that I received last night:

[color=0000ff]The issue with this player is as follows. We had placed an ad in Gambling Online magazine giving a $55 Match bonus for new player accounts. We also have our standard $50 match bonus, (For new players) advertised on our website. Our rules on our website clearly state that you can only use one signup bonus. As this is automated in the software, and once the coupon is presented and no initial play has taken place, following the deposit, the coupon will be credited.
The rules are send to the player in the automated e-mail when he creates the account prior to start of play or deposit.
This is the section pertaining to this:[/color]

"FIRST DEPOSIT BONUS!
--------------------
Also called New Player Bonus. As a New player at Crown Vegas Casino you automatically qualify for a Signup Bonus.
Refer to our promotions page on our website to view current New Player Bonus. (Please take note that "New Player Promotions" are valid on your first deposit only. You may only redeem one new player bonus coupon per new account. You may only have ONE Account! See our Bonus Terms & Conditions for wagering requirements:

You do not have permission to view link Log in or register now.

Crown Vegas may from time to time run different new player promotions and advertise various new player bonus coupons! You may only redeem one of those coupons!)"


[color=0000ff]This coupon was abused as he had no right to claim both signup coupons. We had explained this to the player and showed him all the rules on the website. He was given back all the moneys he had deposited.[/color]

So here they have given back this players deposits, and I assume he is still welcome to use "one" of these coupons. As for "losers" using two deposits via using two promotion bonuses, let me check on this. It seems as though one of these should be voided.

When i was in high school i worked retail. When our retail store printed out an advertisement with no limit are explicit terms we were required to post a sign in the store by the product stating the adjustment to the terms. Otherwise we would let people have as many 1.99 case of coke they wanted. That's how business works. Otherwise we were being deceptive.

Just a side note: True, that works in the states. But if this were to happen, let's say in Germany, they wouldn't need to make it in writing. They would merely tell you it was a mistake and let you buy the "one case". If you were to protest, the manager would probably pencil it in on the sign and throw you out the door.
german customer :axeman2: german store managers

BTW has anyone responded to your appeal on the deleted posts accusations yet?
Do you see any deleted posts being posted? Oh shit, maybe I'm deleting those posts too!

 

[rainfall]

If that doesn't prove anything.. Up until now Steve Bennet was denying the existence of the ad. If you look at the ad it will say nowhere that it is a new user bonus.

The bigger picture is crown did two things. They denied paying winners and kept money lost by losers (me).

Having screencaps only has as much power as the casino manager will give it, unfortunately.

The difference between germany and the usa as far as i have read is that germany has really cracked down on deceptive advertising. Where in the US deceptive advertising is the way things are.

I am so convinced you won't find that the coupon in the magainze says it's a new user bonus on the advertisement that i'll gladly donate my 105.00 (what i'm out) to casinomeister if i'm wrong.

 

[jyde]

I would be interesting if someone could find the damn magazine ad, since it seems crucial.

Of course noone should claim two signups - but what vcmav describes shouldn't be possible if both were signup coupons. The way I understand it he deposited and claimed the coupon on their site. Lost it all, made a new deposit and used the coupon from the magazine. If the magazine ad was a new user coupon it wouldn't be possible to claim it - according to the casino: Our rules on our website clearly state that you can only use one signup bonus. As this is automated in the software, and once the coupon is presented and no initial play has taken place, following the deposit, the coupon will be credited

At least that's how I read it. If the coupons were claimed on two different occasions AND the magazine doesn't say it's a new user coupon I really can't see the problem. Even if the coupon in the ad says "new user" - the system should have rejected the second coupon - since there already had been activity in his account. Doesn't the RTG bonussystem usually work like this? I would be surpriced if it doesn't. I would be an audit nightmare if it was possible to claim multiple new user bonuses.

(Message edited by jyde on February 20, 2003)

(Message edited by jyde on February 20, 2003)

 

[The Dude]

How about donating the money to Casinomeister for being wrong about me deleting posts???

 

[vcmav]

From: Crown Vegas Casino Manager
Sent: Thursday, February 20, 2003 2:15 PM
Subject: Your withdrawal


Hello Sean,

I hope you are doing well.

Unfortunately I don't have good news for you. We have discussed your issue again and have agreed that since the terms and conditions for this promotion were clearly stated in our publicity, the winnings for this promotion need to be considered void.

We cannot make an exception in your case because we would have to pay out to the few other customers who also requested this bonus after having received already an initial deposit bonus.

We cannot send you the winnings after the other customers have agreed to have their deposits returned and winnings cancelled.

I truly apologize for this misunderstanding and appreciate beforehand your comprehension.

Regards,

Steve Bennett
Crown Vegas Casino Manager

------------------------------------------


Am I the only one who finds this completely outrageous?

"..the terms and conditions for this promotion were clearly stated in our publicity."

Absolutely false. The terms and conditions were NOT stated clearly in thier "publicity". That is a bold faced lie.

"We cannot send you the winnings after the other customers have agreed to have their deposits returned and winnings cancelled."

h0 h0 h0 h0. Steve are you a comedian now? I'm sure your customers just bent over for you and *agreed* to have their deposits returned and their winnings canceled.

 

[jyde]

As far as I know the other few customers didn't exactly agree to this - and I can probably dig up a few players that in fact got paid in full on both promotions.

How about that Gambling Magazine ad? Did anyone contact the address Jetset posted?

 

[The Dude]

I have the ad. And as far as I can tell, it clearly states that the heutv bonus is for first time players.

Now this is from the Jan-Feb 2003 issue which I have on hand. But I believe the ad is probably the same that was posted the previous issue. Was that the issue in question? I'm not sure.
https://casinomeister.com/static/images/screenshots/crownvegas.html

(Message edited by admin on May 21, 2003)

 

[jetset]

Eric at GOM will be able to confirm that easily enough. What about scanning it on so the remaining Doubting Thomases can see it?

 

[The Dude]

That's why you need to click this link. It's the scanned ad
https://casinomeister.com/static/images/screenshots/crownvegas.html

(Message edited by admin on May 21, 2003)

(Message edited by admin on May 21, 2003)

 

[The Dude]

And Jesus! There's even one for existing players! Why didn't you use that one instead??

~b

 

[jyde]

Since they had lots of troubles with that coupon back in December I think we would have to see the add from November/December. If there was a "bug" in the old add - there's a good chance it was corrected in the January edition.

 

[jyde]

And there's a fantastic 125% bonus!!!!!

 

[The Dude]

Yes, but this is the Jan-Feb edition and I believe this hits the stands in December (just like all magazines, they're post dated) . I'm trying to find out.

 

[The Dude]

I also have "The Yearbook Edition" which hit the stands in November I believe, and there is no ad.

 

[jetset]

If this is the right ad. then it clearly states "new account bonus" alright.

 

[jetset]

Did you ever get an apology on that "deleted posts" allegation btw Bryan?

 

[The Dude]

No. I'm just waiting for the $105 he's going to Paypal to [email protected] >,img src="http://www.casinomeister.com/discus/discusdiscus/discus/clipart/eek2.gif" border=0<,

I covered some of this in yesterday's newsletter. If you haven't read it yet, a copy is posted here:
https://casinomeister.com/static/newsletter/2003/20february2003.html



(Message edited by admin on July 31, 2003)

 

[The Dude]

Okay,

I've just spoken with Eric Morris, VP of GOM. Crown Vegas has only advertised once with GOM, so the ad that I've scanned and posted here is the ad in question.

Like I have always stated, players need to read the ads, read the terms and conditions, and play by them. The terms are pretty apparent in this ad. If you missed them, you must have been totaly wasted while playing. Gambling and mind altering drugs don't mix.

I am so convinced you won't find that the coupon in the magainze says it's a new user bonus on the advertisement that i'll gladly donate my 105.00 (what i'm out) to casinomeister if i'm wrong.

I'm waiting, Rainfall. You know where to send it.

 

[rainfall]

When they return my deposits like they promised i will paypal it to you... But i'm doubting crown will honor their word or do what is right and return all deposits on these coupons.

There are two things however that interest me. This coupon was played in late november or the first days of december. Is that the Jan/Feb Issue? It's possible because every magazine these days seems to be a month ahead.


Also note discrepancy and lack of general clarity.
It says right on the coupon that the 20% is for existing players, but in very very very small print it says new users only?? There we start another circus of confusion.

The fact that ANY casino will steal winnings and not return deposits of losers make them evil.

If i went into las vegas and they comped me a 50.00 signup on and then realized i had been there they would not void all my winnings. They would ask for the 50.00 back. If i was up 500 they would not steal it all. They definitely wouldn't return losses. I assure you of that and that is why crown vegas, nor any unregulated online casino will never be a "las vegas feeling".



(Message edited by rainfall on February 21, 2003)

 

[meatball]

I had a problem with Crown Vegas also a month or two ago, was the biggest hassle I've had to do with all year. They are NOT a honest operation to say the least although I did eventually get paid.
When the problems arose I could NEVER get a hold of the manager, about 10 calls total. Many lies from CS, they would say he just stepped out for lunch, they when I call 30 minutes later a different CS agent would tell me he was never in that day, call an hour later and they would say he just left for the day 15 minutes ago.
Typical RTG scumbag way of running a business when they owe you money.

 

[jpm]

I don't see how you can still be accusing Crown Vegas of "stealing your winnings" when it is so obvious that you were in the wrong here. A couple of days ago, you said:

"I think you need to be some kind of online casino expert to know when a restriction is implied versus one that is explicit. And there was no explicit new user restriction indicated on the second bonus I used. I am not fool enough to bet big money and think that a casino will pay off winnings from mutiple new user bonuses. "

But according to the scan of the ad Bryan posted, it was quite explicit. There's no stealing going on here, you broke the rules and unfortunately won. While it is confusing about the 20% bonus being for new players in the fine print, and the coupon says its for existing players, there is no such ambiguity about the 100% coupon.

As a fellow gambler, I can empathize for your loss of such a good win, but I can't sympathize since you did break the rules that were clearly posted. The analogy to this happening at a land based casino doesn't really hold much water, since they ask you for a photo ID and SS# before you get any comps or club points/cards. They'd check to see if you're already in the system, and you wouldn't get a second new player comp to begin with and the whole problem wouldn't occur.

There are plenty of crooked online casinos out there, but in your particular instance that's not the case. Unless of course they do not return your deposit from the banned promotion, then they'd be stealing.

 

[rainfall]

Which is exactly what they are doing.

Taking winnings and deposits..

 

[The Dude]

This is addressd primarily to Rainfall who tried to stir the shit with slandorous accusations concerning me at WOL and over here. These are a few comments that he's made over the course of a week. And frankly, I am fed up with his bullshit:

Bitches were pitched and bryan responded to none according to several people who pitched bitches. Many got nowhere with crown vegas. They'll change terms when they realize they made a term they didn't like and you won big
Liar. You haven't proved this and no one has stepped up and stated that I had not responded. There were flat out no complaints.

A guy here posted a complaint a couple days ago and bryan removed it. It seemed well mannered. He's getting the shaft for over 4k from crown vegas? Bryan please tell us why you deleted the post?
Liar. Nothing has been deleted and I proved this last week. Not one of the 600+ people who are copied on to these posts has stepped up with ANY deleted post.

I personally bitched about crown vegas. It seems your pitch a bitch isn't working. Word around is you don't reply to many bitches at all. So it would only seem right that you wouldn't appropriate time to "sponsor" bitches.
Liar.

But from talking to many people who have pitched bitches i have never heard of one being solved that was from a sponsoring or "OPA approved" or casino you've plugged. I have no reason to lie.
Bullshit. You are a lying sack of shit.

If you look at the ad it will say nowhere that it is a new user bonus.
Liar

I am so convinced you won't find that the coupon in the magainze says it's a new user bonus on the advertisement that i'll gladly donate my 105.00 (what i'm out) to casinomeister if i'm wrong.
Enough lies already.

Obviously "Rainfall", has an issue with honesty. And beside thieves, what I hate most are liars. He hasn't been honest with the casino, he hasn't been honest with other players, he hasn't been honest with MY visitors, nor with me. I won't stand for it. And I'll be damned if Rainfall thinks he can walk away from here unscathed.

I've decided that he will be added to our "evil players" section at Casinomeister, but before this is done, I would like to hear something from Rainfall:

I would like to know why I shouldn't contact every casino operator that I know and request that your accounts be shut down and have you 86ed out on the curb. Give me a reason why I shouldn't make this request, because believe me--it's going to happen.

 

[linda7]

Hi Bryan,
This is Linda7. I have read all the posts regarding Crown Vegas and I must say that I am shocked at these posts. My husband and I love Crown Vegas. The account is in my husband's name. I made sure not to open one in my name also, since the rules clearly state only one account per household.

When we first started playing, we played keno and video poker. They have the best payoffs on keno I have ever seen. Well, we built up our money and requested a withdrawal. Bryan, believe it or not, I was the one who registered the account and when I typed his name, I typed MY MAIDEN name instead of my married name. We called customer service and I told them the story. They laughed and said no problem, we will fix it from this end. Then they asked that we send a copy of hubby's driver's license, a utility bill, and for extra precaution I sent a copy of our bank statement. To top everything off, since we are newly married, we moved over the summer to a new home. Barry (my husband) has not gone to the motor vehicle dept yet to change the address on his license. I wrote to the manager at Crown Vegas explaining this entire mess. Steve received all our documents, and emailed us and said everything is in order please go ahead and make your withdrawal.

Bryan, this casino bent over backwards for us. I think you are totally correct for recommending them in your website. By the way, the money was in hubby's neteller account within a couple of days.

Now everyone realize...first I type the wrong last name, then hubby's license has the wrong address on it and Crown Vegas was understanding and helpful.

I would like to address Rainfall now.

Let me tell you something...Byran has helped me in the past. I was locked out of Paradise Poker because I played in a tournament with my Aunt. I had no idea I was breaking any rules, and I contacted Byran immediately. In less than 2 days my account was opened and Bryan emailed me to make sure all was okay. Rainfall, Bryan does not have to do all that he does. I truely believe he does it because he is a man of integrity and gets real mad when online casinos take advantage of their players. He is forever keeping us all abreast of what is going on in the gambling circle, which gives us knowledge and knowledge is power. Therefore, I think you owe this very decent man an apology to say the least. As far as deleting posts, I know Bryan would NEVER do that. I am certain of it. Lastly, if you want to take on anyone's reputation, I recommend you find someone else....Bryan Bailey is way out of your league.

Thanks Bryan for all you do.}

 

[spearmaster]

WTG Linda

And WTG Bryan, of course!

 

[valles]

Still, I don't like the way Crown Vegas handled this situation.

They kept the losing players money and did not pay the winnings. All losing players should have had their deposits returned too.

 

[jpm]

Very well said Linda and Bryan!

And I agree valles, they should have handled all the players who abused the new played bonus coupons the same way. Void all plays, whether winning or losing, and return the deposit. Anything else just isn't fair. Maybe Bryan can mention that to management there.

Rainfall seems to think that the casino did nothing right, and he did nothing wrong. But clearly, trying to claim a new player bonus twice is nothing short of fraud. You can't be a new player twice!