Virtual Casino Belong on Rogues List

virtualted said:
So since this player has decided to forward with all of this publically, lets get your opinions on this.
If a player plays a bonus he is not entitled to, like 2 sign up bonuses, or a non blackjack bonus, and plays black jack, or such like that. Does the casino have to pay him, when and if he wins?
You ask for opinions, but do you ever listen to them?

This is my opinion on the above (no doubt, also the opinion of most right thinking people here). If he was not entitled to this so-called 'second sign up bonus' why did you credit it to his account in the first place??

Does your casino have to pay him? Damn right it does!
And not just Sam - you should pay ALL the punters you've tricked with your underhand methods of entrapment.
Personally, your ridiculous comments, excuses & business practices make me sick, and I hope you get rouged not just here, but at every gambling forum on the net.
You give the whole gaming industry a bad name.

Would you answer me just one question - what is so wrong with running a decent, honest up-front casino which does not trick, deceive, lie to and generally rip-off it's customers?
 
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Ted thanks for dropping by. Hope you had a great time at the Superbowl spending my money. Here are my comments on your contributions to this thread:

He played 2 seperate SIGN UP bonuses, less than a few minutes apart. So when he called in to service they did not see that the two different bonuses came only minutes apart when he said he had completed wagering.
So what? I deposited to WinIt, got the bonus, blew it in a couple of minutes, deposited at Spin2Win for the next bonus. Your problem with that is? At the Golden Palace group I deposited at 5 casinos, phoned them up and claimed all 5 bonuses in the same phone call. They didn't have a problem with that. I can claim 5 Vegas Partner Lounge bonuses simultaneously if I want. Or 2 Trident Lounge bonuses. Fortune Lounge group? No problem at all. Something special about your group you forgot to tell us?

At
You do not have permission to view link Log in or register now.
under the heading "Online Casinos" (note the plural) it says "View our online casinos" (note the plural) and the various casinos are listed, described as if they are separate casinos with different characteristics, offering different signup bonuses for each one (sometimes 150%, sometimes 300% etc). Looks like a group of different casinos to me, each with their own signup bonus on offer, just like Golden Palace Group, Vegas Partner Lounge, Trident Lounge, Intercasino Euro, dollar and UK, Fortune Lounge Group etc. etc.

Look at the post and see that I told him what his wagering requirements were
Actually you told me what my wagering requirement were here:

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And they are 15x.

he is just about there, and in fact can even add to his bonus before cashing out.
:what: From your original email:

So in actuality you are only entitled to your deposit back I see it is just better to send you your original deposit back
Make your mind up ted. What are you saying now? Don't expect me to work it out, just say it clearly.

So since this player has decided to forward with all of this publically
You make it sound like I have a range of options. Actually I've exhausted all the options I had for settling this matter, ie I contacted you/your casino by email, phone and livechat. Nothing happened. I pitched a bitch and sent a reminder. Nothing happened. Now all I can do is warn other players.

If a player plays a bonus he is not entitled to, like 2 sign up bonuses, or a non blackjack bonus, and plays black jack, or such like that. Does the casino have to pay him, when and if he wins?
Purely hypothetical and of no relevance here. There is no rule about not claiming 2 sign up bonuses (ie one sign up per casino in the group, as displayed at your above website). It only exists in your imagination. You haven't bothered to write it down anywhere, and don't inform players of it until it looks like they might be leaving your casino with some winnings. If you don't write it down or inform players of it before they play, and actually put the bonus in their hands to encourage them to gamble their deposit, you can hardly rely on this so-called "rule". No such rule exists. It is just one dodgy tactic among many to prevent players leaving your casino with winnings.

So some one tell me what we have done wrong?
Everyone is telling you.

First off, most if not all posters and or readers on this forum, do have a well trained eye, so to state that I was putting one over is an insult to all of the readers of the forum.
No it isn't, it's complimenting them on their perception.

What I said was he can still add to his cash out.
No you didn't, you said this:

So in actuality you are only entitled to your deposit back I see it is just better to send you your original deposit back

Also all three times the player was told he did not make play through he got an e-mail telling him so.
You mean this? Yes, I did get it three times. With no response to my questions about which reason applied to me.

Your payout request has been denied because of one or more of the following reason(s):

1) We have not received your "Credit Card Detail Transaction Sheet." As is stated in our Casino Rules, if you have ever deposited with a credit card our accounting department requires this form to completed and sent to us, before we process your payout.Please contact support at support@casinosupportcenter.com to request a copy of your DTS.

2) You have not met your play through requirements. In order to cash out you must meet play through requirements specific to each promotion.Contact support,if you are not sure of the amount you need to complete.

3) If you are trying to cash out winnings generated off of a free chip or any deposit free bonus you must wager the value of it at least 20x and the max you can cash out is the amount of the bonus.

4) The amount you are requesting is less than your original deposit, after the non-cashable bonus is removed.

5) We do not have your Fax Back Authorization Form on file to verify age and eligibility on all non credit card deposits. Enclosed you can find a copy of the authorization form.

If the above mentioned reasons do not apply to you than please contact our Accounting department at accounting@casinosupportcenter.com

Thank you for your time and understanding regarding this matter and thank you for choosing Virtual Casino for your Online Gaming Pleasure.
Is that the standard Virtual Casino method of "processing a payment"?

I did not increase the wagering for the bonus.
Yes you did.

The sign up bonus was 15x
That's the one I was playing. Check the bonus code.

What I said Vesuvio, was that yes according to the terms of the casino, where this player said he read, we can return the deposit if the player does not follow the posted rules he agreed to. He broke the rules
That'll be the rule about not claiming 2 signup bonuses will it? Just remind me where you posted it would you ted?

but I still said I would pay him when he completed the wagering.
What I meant was it would have been much easier to have just sent him back his deposit,( for breaking the terms and conditions) than go through all of this trying to help the player get what would be rightfully his, when he completes his play.
Sorry ted, don't understand that. What I thought you said was:

So in actuality you are only entitled to your deposit back I see it is just better to send you your original deposit back
The reason I thought that's what you said is because that's what you wrote.

Anyway, you owe me the 515 in my account less the sticky bonus of 250, total 265. It's been due since 23rd January. Shall I withdraw it again so you can send me my 4th email informing me why you're not paying?
 
Good post, which certainly clarifies the often confusing perambulations in this thread. Kudos for keeping your cool despite this infuriating situation, 120sam.
 
Well said Sam. I hope you get your money back, but somehow I doubt it.
I'm looking forward to Ted's next reply, so I can have another good laugh at the BS he comes out with.
The guy really is a moron. What makes him even more stupid, is all this bad publicity he's created just for a measley $265 stolen from one player. I'm sure that's a drop in the ocean compared to the $10,000's he cons out of people every year.
I wish there was a way to warn the whole world about this rouge casino group, but as there isn't, I hope the Miester will do the right thing & 'rouge' them.
 
I wish there was a way to warn the whole world about this rouge casino group

I do too KasinoKing.
I'm doing everything I possibly can to get the word out.
I've posted in, just about, every message board with heavy traffic to BEWARE of The Virtual Casino Group.

I feel terrible for the people that played there without any knowledge that they were going to get taken.

More players should read the boards and learn before they go and put there hard earned cash in a pit like
The Virtual Casino Group!
 
KasinoKing said:
.
The guy really is a moron. What makes him even more stupid, is all this bad publicity he's created just for a measley $265 stolen from one player...
Hi KasinoKing!

Please refrain from namecalling. VirtualTed is a member of this forum. Thanks!

Bryan
 
lanidar said:


I do too KasinoKing.
I'm doing everything I possibly can to get the word out.
I've posted in, just about, every message board with heavy traffic to BEWARE of The Virtual Casino Group.

I feel terrible for the people that played there without any knowledge that they were going to get taken.

More players should read the boards and learn before they go and put there hard earned cash in a pit like
The Virtual Casino Group!

how about a new forum? could call it virtualsucks.com
 
Virtual Casino...ROGUE

I think that it's rather obvious how the majority of people here feel about Ted and his casino.

It's also rather obvious why Ted has been avoiding this thread. ;)

I wish there was a way to warn the whole world about this rogue casino group

I think that says it all in a nutshell. :lolup:
 
trkwak said:
Ted why not pay out the lousy $265 and stop all of this?

Seconded. If everything posted above is correct, and sam has met the 15x playthrough, then virtual actually does owe sam the $265, and Ted should be happy to pay him and at least redeem himself in the eyes of ONE of his customers.
 
universexf6 said:
Why don't people ignore Virtual casino??? That is the best way.
That's fair enough for those of us who are lucky enough to know all about them.
But the vast majority of us feel very strongly about trying to warn other unsuspecting punters before they too get dragged into Virtual's web of tricks, lies & deceit.
My feeling is that 120Sam is just the very small tip of a fricking enormous iceberg.

Please refrain from namecalling. VirtualTed is a member of this forum. Thanks!
Humble apologies, Meister.
I'm sorry, but this group's antics make my blood boil.

What I should have said was: "If Ted genuinely and honestly does not know what he & his casino group are doing wrong, then clearly he is demonstrating the characteristics of an extremely unintelligent person."

Though in actual fact, I think in reality he is very intelligent, and knows damn well exactly what he is doing - shamelessly ripping-off gamblers.
To me, that is even worse.
 
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virtualted said:
I am still in Vegas. I get back later this week , but will be in contact. I am in LA now.

The thing I find amazing is, if someone doesnt know if he is in Vegas or LA. I know I am not American but I think even I would know what Town i am in :thumbsup:
 
Haviton said:
The thing I find amazing is, if someone doesnt know if he is in Vegas or LA. I know I am not American but I think even I would know what Town i am in :thumbsup:
Haha! I think TED might have wanted to write LAs Vegas. He probably forgot to write the letters after LA. Give him the benefit of the doubt.

Seriously,Ted does have a problem on his hands and I dont think that if insufficient info is provided,the player could realise that he cannot claim sign-up bonuses within a casino group. That,however is negated to a certain extent,since all casinos load as virtual and the player has confirmed this. Since TED is willing to promise that the player will be fully paid if he meets the remaining WRs,which amounts to only $150,why not try it out Sam120. We will be watching TED and Virtual and if he doesnt pay after you meet the WRs,he is bound to take a clobbering at this forum.
 
virtualted said:
He did not far exceed the requirements, he has not made 20x play through, and in fact barely made 15x play through.

Slightly delayed response to this as I actually gave Virtualted the benefit of the doubt rather than checking earlier in the thread :eek: According to Virtual 120sam wagered 6680. 15x $350 would be $5250. So exceeding the wagering requirement by $1430 counts as 'barely' making the play through... Not to mention no-one would put it past Virtual to have just made up the figure for the amount wagered!

120sam could complete the additional $320 wagering, but why should he when he claimed a bonus with a 15x wr?
 
New Player promotion
Cashin - 24JAN05 - money in Neteller 01FEB05
Included a request for documentation

2nd deposit - no bonus
cashin - 03FEB05 money in Neteller 12FEB05

Small wins - 8/9 days to get the cashins.
 
Since TED is willing to promise that the player will be fully paid if he meets the remaining WRs,which amounts to only $150,why not try it out Sam120. We will be watching TED and Virtual and if he doesnt pay after you meet the WRs,he is bound to take a clobbering at this forum.

The last email I had from ted said I have to complete his 20x WR if I want my deposit only back. Since then I haven't heard from him directly, and his confused responses on this thread don't clearly amount to such a promise in my mind.

I did think about wagering the extra just for the hell of it, but then I wouldn't put it past ted to just pay my deposit back and say I was clearly informed that he would do that by email. Also, I've completed the 15x WR, so shouldn't have to wager any more. Plus I think I've already wagered 7030. I could have miscounted that of course, but as ted hasn't offered me the chance to check my records ...

I also don't think ted is particularly bothered about a clobbering on this forum. Although he logs in most days, for the last few days he's chosen not to reply to the outstanding points on this thread. He seems quite happy to ignore it and wait for it to drop off the bottom.

Anyway, yesterday I went into my virtual account again and withdrew the $515, just to give ted one more chance to do the right thing (actually I was curious to see how fast the "5 reasons" email arrives this time). Nothing's happened yet.

What really bothers me is that the point about the WR wasn't mentioned until fairly late on, and appeared as one in a series of dodgy excuses for not paying me, together with apalling customer service. When I lost my deposit at WinIt, ted got paid instantly. He didn't have to put up with excuses, silence, new conditions attached to the payment, requests for forms that didn't apply, complaints about photographs etc etc. I paid up instantly, without complaint. That's what everyone on this forum does. Except ted.
 
Virtual is Scum...

I also don't think ted is particularly bothered about a clobbering on this forum. Although he logs in most days, for the last few days he's chosen not to reply to the outstanding points on this thread. He seems quite happy to ignore it and wait for it to drop off the bottom.

Ted is a 'spin doctor' for Virtual. His job is to try to explain why all the people that won money fair and square from his casino, aren't entitled to receive it.

It's always the player that didn't abide by 'whatever' Ted feels like coming up with on that given day.

Ted... you work for Virtual. Virtual is Scum. What does that say about you?

If you lie with dogs... you get fleas. :eek:
 
Virtual Ted needs to address 120sam's latest post here - especially this:

"Also, I've completed the 15x WR, so shouldn't have to wager any more."
 
Possibly the reason VirtualTed has been 'missing' from here recently is because he and Virtual have been busy cutting a 'deal' with Sting & his Sports911 site. This is after 911 had numerous postings about how horrible Virtual Casino is, and Sting said that they were NOT taking Virtual on as a sponsor... :rolleyes:

2.14.05 (9:02 pm EST) Virtual Casino joins the Sports911 family. We are thrilled to have them on board. This is a company that has forged a powerful relationship with Sports911 to ensure its customers feel 100% comfortable playing here with the enhanced channel of communication.

Guess Teds been too busy to address the issues here. ;)
 
unicorn40 said:
Possibly the reason VirtualTed has been 'missing' from here recently is because he and Virtual have been busy cutting a 'deal' with Sting & his Sports911 site. This is after 911 had numerous postings about how horrible Virtual Casino is, and Sting said that they were NOT taking Virtual on as a sponsor... :rolleyes:



Guess Teds been too busy to address the issues here. ;)
Amit and Sting made the deal during the last Florida meeting. I'm not surprise at all, only disappointed he'd stab players in the back who's been crapped on by Virtual, just to fill his pockets!!
 
I think what Ted is saying is that the player can have the full payment ie deposit,cashable bonus and winnings if he completes the wagering. I hope I am not wrong here.
 

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