Ted thanks for dropping by. Hope you had a great time at the Superbowl spending my money. Here are my comments on your contributions to this thread:
He played 2 seperate SIGN UP bonuses, less than a few minutes apart. So when he called in to service they did not see that the two different bonuses came only minutes apart when he said he had completed wagering.
So what? I deposited to WinIt, got the bonus, blew it in a couple of minutes, deposited at Spin2Win for the next bonus. Your problem with that is? At the Golden Palace group I deposited at 5 casinos, phoned them up and claimed all 5 bonuses in the same phone call. They didn't have a problem with that. I can claim 5 Vegas Partner Lounge bonuses simultaneously if I want. Or 2 Trident Lounge bonuses. Fortune Lounge group? No problem at all. Something special about your group you forgot to tell us?
At
under the heading "Online Casinos" (note the plural) it says "View our online casinos" (note the plural) and the various casinos are listed, described as if they are separate casinos with different characteristics, offering different signup bonuses for each one (sometimes 150%, sometimes 300% etc). Looks like a group of different casinos to me, each with their own signup bonus on offer, just like Golden Palace Group, Vegas Partner Lounge, Trident Lounge, Intercasino Euro, dollar and UK, Fortune Lounge Group etc. etc.
Look at the post and see that I told him what his wagering requirements were
Actually you told me what my wagering requirement were here:
And they are 15x.
he is just about there, and in fact can even add to his bonus before cashing out.
From your original email:
So in actuality you are only entitled to your deposit back I see it is just better to send you your original deposit back
Make your mind up ted. What are you saying now? Don't expect me to work it out, just say it clearly.
So since this player has decided to forward with all of this publically
You make it sound like I have a range of options. Actually I've exhausted all the options I had for settling this matter, ie I contacted you/your casino by email, phone and livechat. Nothing happened. I pitched a bitch and sent a reminder. Nothing happened. Now all I can do is warn other players.
If a player plays a bonus he is not entitled to, like 2 sign up bonuses, or a non blackjack bonus, and plays black jack, or such like that. Does the casino have to pay him, when and if he wins?
Purely hypothetical and of no relevance here. There is no rule about not claiming 2 sign up bonuses (ie one sign up per casino in the group, as displayed at your above website). It only exists in your imagination. You haven't bothered to write it down anywhere, and don't inform players of it until it looks like they might be leaving your casino with some winnings. If you don't write it down or inform players of it before they play, and actually put the bonus in their hands to encourage them to gamble their deposit, you can hardly rely on this so-called "rule". No such rule exists. It is just one dodgy tactic among many to prevent players leaving your casino with winnings.
So some one tell me what we have done wrong?
Everyone is telling you.
First off, most if not all posters and or readers on this forum, do have a well trained eye, so to state that I was putting one over is an insult to all of the readers of the forum.
No it isn't, it's complimenting them on their perception.
What I said was he can still add to his cash out.
No you didn't, you said this:
So in actuality you are only entitled to your deposit back I see it is just better to send you your original deposit back
Also all three times the player was told he did not make play through he got an e-mail telling him so.
You mean this? Yes, I did get it three times. With no response to my questions about which reason applied to me.
Your payout request has been denied because of one or more of the following reason(s):
1) We have not received your "Credit Card Detail Transaction Sheet." As is stated in our Casino Rules, if you have ever deposited with a credit card our accounting department requires this form to completed and sent to us, before we process your payout.Please contact support at
support@casinosupportcenter.com to request a copy of your DTS.
2) You have not met your play through requirements. In order to cash out you must meet play through requirements specific to each promotion.Contact support,if you are not sure of the amount you need to complete.
3) If you are trying to cash out winnings generated off of a free chip or any deposit free bonus you must wager the value of it at least 20x and the max you can cash out is the amount of the bonus.
4) The amount you are requesting is less than your original deposit, after the non-cashable bonus is removed.
5) We do not have your Fax Back Authorization Form on file to verify age and eligibility on all non credit card deposits. Enclosed you can find a copy of the authorization form.
If the above mentioned reasons do not apply to you than please contact our Accounting department at
accounting@casinosupportcenter.com
Thank you for your time and understanding regarding this matter and thank you for choosing Virtual Casino for your Online Gaming Pleasure.
Is that the standard Virtual Casino method of "processing a payment"?
I did not increase the wagering for the bonus.
Yes you did.
The sign up bonus was 15x
That's the one I was playing. Check the bonus code.
What I said Vesuvio, was that yes according to the terms of the casino, where this player said he read, we can return the deposit if the player does not follow the posted rules he agreed to. He broke the rules
That'll be the rule about not claiming 2 signup bonuses will it? Just remind me where you posted it would you ted?
but I still said I would pay him when he completed the wagering.
What I meant was it would have been much easier to have just sent him back his deposit,( for breaking the terms and conditions) than go through all of this trying to help the player get what would be rightfully his, when he completes his play.
Sorry ted, don't understand that. What I thought you said was:
So in actuality you are only entitled to your deposit back I see it is just better to send you your original deposit back
The reason I thought that's what you said is because that's what you wrote.
Anyway, you owe me the 515 in my account less the sticky bonus of 250, total 265. It's been due since 23rd January. Shall I withdraw it again so you can send me my 4th email informing me why you're not paying?