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MAJOR UPDATE:::::::::RE: "Connect To Casino" SLOW PAY or NO PAY ??

Discussion in 'Online Casino and Poker Complaints - old section' started by sarah_w, Oct 17, 2003.

  1. sarah_w

    sarah_w Dormant account

    MAJOR UPDATE::::::: :flamemad: :flamemad:

    From: A Gambling Forum Board Moderator

    I just spoke with Tony, the manager of ConnecttoCasino.com about your account. He says you are all cleared to make your withdrawal so go ahead and request your withdrawal and everything should be ok, at least according to him.




    Dear Gambling Forum Board Moderator , It appears that they are still giving me the run around over there at Connect To Casino. I have pasted in below an e-mail that I sent in to Keith Kane (Supposedly the CEO or casino manager) earlier this morning. And then after I got your e-mail back a while ago I went back to their chat and this was our conversation that I have also pasted in below and then I replied back again to Keith just a while ago with yet another e-mail that I have also pasted in below. Damn man, talk about the run around, these guys are fairly good at this, but like I told Keith in my last e-mail to him I will be here and on the boards until HELL FREEZES OVER or I GET PAID, one way or the other.

    Sincerely, Sarah W




    ************Hello Keith..This is Sarah W. .. I went online yesterday Thursday Oct. 16, 03 to your ConnectoCasino's web site and opened up your chat window to inquire about my previous e-mail I had sent in on Monday, Oct. 13, 03 regarding my cash-in of $5,230.00 and the person I spoke with (Kim) asked me if I could please send my e-mail back in again to This email is not visible to you. and I told Kim I would...I told Kim that I would just forward the e-mail that I had sent on Monday. I got a Cc: response back showing where they had just forwarded it to management...( or you I imagine ) Their Cc: e-mail they sent me back is below...and they state in their e-mail to you ( their boss ) that I "would like to speak to someone from management directly and see if there is an exception for her." . I have never said anything to anybody there about asking for an "exception" for me. Exception for what ? This is the first time anyone has said anything to me about a similar IP address. I don't know what kind of games you guys are trying to play there with my cash-in of $5,230.00 or if this was just some mistake by your associate Vince, but I do indeed expect to be paid my legitimate winnings. I have seen over several gambling forum sites on the internet where your NEW casino is already starting to get a bad reputation for not paying your customers. I would be more that happy to post good words about you guys on forum sites that I am a member of like "Winneronline, Bet2Gamble, Casinomeister and others" proving to the forum board gamblers (Serious Gamblers) that is, that you guys are an upright online RTG casino group, capable of paying out large winnings to your customers in a timely manner, just as soon as you deposit my LEGITIMATE WINNINGS of $5,230.00 back into my PrePaid ATM account. Hope to here back from you real soon regarding this matter.

    Thank you, Sarah W




    Please be advised this is the customer I spoke of in my previous email. There is another customer with similar IP, she has been advised of the rules and regulations therefor would like to speak to someone from management directly and see if there is an exception for her.

    Thank you for your attention.

    Vince


    ----- Original Message -----
    From:
    To: This email is not visible to you. ; vince
    Sent: Thursday, October 16, 2003 11:54 AM
    Subject: FW: Re: "" account cash-in that has not been processed




    **************
    Please wait for a site operator to respond.
    You are now chatting with 'Megan'
    Megan: Hello, Thank you for choosing You must register/login in order to see the link.. Please provide me your username (if you are an existing player) along with your question so I may assist you more efficiently.
    Megan: What can I do for you today ?
    you: Hello, This is Sarah W and my account name is . Tony, the manager of ConnecttoCasino.com says I am all cleared to make my withdrawal so if you could please go ahead and make my withdrawal and everything should be ok, at least according to him.
    Megan: Ok base on our records you need to contact management in order to resolve these situation
    you: yes I have and Tony the manager of the casino there said I was clear and to go ahead with my withdrawal request
    you: can you not speak with him to verify this
    Megan: I can try that, but a mail is requiered to have a solution for these/
    Megan: please contact This email is not visible to you.
    you: yes I have already mailed twice this week and this was the response, all I am asking you is if you will please take one moment to verify this with him while I am waiting here
    Megan: I had check it twice, I still have no information on black and white, all I have is that we are waiting for the mail I'm asking you for. My apologies
    you: I sent in mail yesterday to support while I was speaking with Kim on this chat and she emailed me back telling me she had received the mail, this was the third time this week that I had sent the same mail to support and to mamagement, can you please check this with Tony to verify this
    Megan: I am speaking to kim about
    Megan: She is telling me she e-mail the management
    you: I am not asking you to check with Kim to verify this, but with Tony your manager of the casino there please
    you: he is the one that gave the ok
    Megan: I haven't receive an authorization for any ok
    you: did you check with Tony
    Megan: Just a sec. Tony is going to talk with you
    you: ok
    Tony: Hi this is tony !
    Tony: I have read everything in this chat and as the email you receive we only need you to talk directly to This email is not visible to you. please !
    you: A Gambling Forum Board Moderator just sent me this email: I just spoke with Tony, the manager of ConnecttoCasino.com about your account. He says you are all cleared to make your withdrawal so go ahead and request your withdrawal and everything should be ok, at least according to him.
    Tony: And I didn't talk to you directly I talk with a guy at bet2gamble.com and I say the same thing please talk directly to This email is not visible to you. !
    you: so are you the one that spoke with this Gambling Forum Board Moderator
    Tony: It's not big of a deal please just email This email is not visible to you. thanks !
    Tony: Is there anything else I can do for you?
    you: I have already eamiled mamagement 3 times this week
    Tony: I don't know who is the Gambling Forum Board Moderator
    you: ***** is the moderator of the Gambling Forum Board
    you: just more typical run around
    you: so did you or did you not speak with the Gambling Forum Board Moderator
    Tony: Oh ok anyway please send the email to This email is not visible to you. I promise a response today night !
    you: is Tony your casino manager's name or not
    Tony: No i'm not sorry !
    you: I have told you guys serveral times already that I have already sent the email 3 times this week, the last time being yesterday
    you: how many more times do I need to send an eamil in
    you: email
    you: is Keith the casino manager's name
    Tony: Mr Keith is the CEO !
    Tony: Mr Keith Kane will be!
    you: and his email is This email is not visible to you.
    Tony: No
    you: are you sure
    Tony: yes
    you: because I have seen this email address on several different forum boards stating that this was the casion manager for connectocasino and his email address
    you: so when do I expect a decision on my cash-in
    Tony: To the best of my knowledge to contact Mr Kane you must send an email to This email is not visible to you. !
    you: so when do I expect a decision on my cash-in
    Tony: You should receive a prompt response once you email This email is not visible to you.
    you: I emailed on Monday and haven't heard anything yet
    you: that was 5 days ago
    you: what do you consider a prompt response
    Tony: We
    Tony: The email that was answered to you yesterday is been forward to you as we speak .
    you: yes I received that yesterday after I emailed again yesterday
    you: did you forward it to management yesterday
    Tony: So you received a response haven't you?
    you: that Kim had received my email and that was all
    you: how long is this run around going to go on
    Tony: Kim did it on Wednesday!
    you: when will management get in touch with me
    Tony: You tell me you receive the email yesterday as you said!
    you: when will management get in touch with me
    Tony: I leave you to Megan !
    you: when will management get in touch with me
    you: this is the email that I received from Vincent yesterday:
    you: Please be advised this is the customer I spoke of in my previous email. There is another customer with similar IP, she has been advised of the rules and regulations therefor would like to speak to someone from management directly and see if there is an exception for her. Thank you for your attention. Vince cc:
    Megan: They did contact you at 4:55 am Eastern time today
    you: Is Vince management
    you: Please be advised this is the customer I spoke of in my previous email. There is another customer with similar IP, she has been advised of the rules and regulations therefor would like to speak to someone from management directly and see if there is an exception for her. Thank you for your attention. Vince cc: Megan: If you have any complain please contact This email is not visible to you.
    you: Please be advised this is the customer I spoke of in my previous email. There is another customer with similar IP, she has been advised of the rules and regulations therefor would like to speak to someone from management directly and see if there is an exception for her. Thank you for your attention. Vince cc:
    Megan: If you have any complain please contact This email is not visible to you.
    Megan:
    you: is Vince management
    Megan: That will be the best
    you: is Vince management
    Megan: No he is not
    Megan: Just our Customer service Dept Manger
    Megan: Manager
    you: when will I get a response from management
    Megan: Is there anything else I can do for you?
    you: when will I get a response from management
    Megan: As soon as you contact the management
    Megan: Is there anything else I can do for you?
    you: I have sent 3 emails every since Monday of this week
    you: I sent all 3 of these to management
    you: when will I get a response from management
    Megan: And you were e-mailed back also Sharon
    you: who is Sharon
    you: I have not received any email from anyone named Sharon
    Megan: I really do not have time to deal again and again with the same answer Sarah
    Megan: Sorry
    you: who is Sharon I have not received any email from anyone named Sharon
    you: who is Sharon
    Megan: I apologize I was mistaken
    you: when will I get a response from management
    Megan: I am speaking with several customers right now
    you: just please answer me this one question and I will leave you along
    you: when will I get a response from management
    Megan: If you like I will leave your message to the management
    Megan: :proud: )
    you: : just please answer me this one question and I will leave you along when will I get a response from management
    Megan: You will get a response from management as soon as you e-mail them back again
    Megan: to This email is not visible to you.
    you: how many more times do I need to tell you that I have sent 3 emails this week to mamagement and have received no response yet
    Megan: Thanks for your question Sarah
    you: when will I get a response from management
    you: this is not rocket science..just a simple question
    Megan: I am looking at the e-mail the manager sent you yesterday and received another copy per your request a few minutes ago
    Megan: and have just re-send that e-mail to you just in case
    you: I received no email from management yesterday
    Megan: You do not have to be rough
    Megan: rude
    you: I am not trying to be rough or rude..just trying to get a response to a simple question
    Megan: That's the reason we have just resent it to you
    Megan: And I am trying to do my job
    you: ok let me check my email
    Megan: and be as nice as you as customer deserve
    you: brb
    Megan: I will be here
    Megan: :proud: )
    you: I have not received any email from you as yet
    you: what email address did you send the email to, my email address is
    Megan: We sent it to your e-mail address Sarah
    you: still have not received it as of now...my email is working fine
    Megan: Just a sec Please
    you: ok
    Megan: ----- Original Message -----
    Megan: From: Keith Kane >,mailto:This email is not visible to you.>,<,<,
    Megan: To: >,u<,t<, ; Vince >,mailto:This email is not visible to you.>,<,m<,
    Megan: Sent: Friday, October 17, 2003 5:56 AM
    Megan: Subject: Re: cash-in of $5,230.00
    Megan:
    Megan: >,u<,k.net<, wrote:
    Megan: Hello Keith..This is Sarah W. .. I went online yesterday Thursday Oct. 16, 03 to your ConnectoCasino's web site and opened up your chat window to inquire about my previous
    Megan: Hello Sarah.
    Megan:
    Megan: A<, A smear campaign against us is pointless. We have the most solid reputation in this business. No matter where you'll turn. You'll find people that been paid by us and promptly.
    Megan:
    Megan: B<, Here's the problem with your account. Our system says that you and "eve brandt" share the same computer/internet connection. Her username is "evemarie" What do you know about this person? Who is she? Please explain. We have no problems with paying you. Our only problem is that we believe you've violated our company polices as stated at : olicies.php<,
    Megan:
    Megan: Explain yourself and take your money!
    Megan: --
    Megan: Regards
    Megan:
    Megan: Keith Kane
    Megan: CEO
    Megan: Telephone : 1-800-270-8504
    Megan: That is the e-mail the manager sent you Srah
    Megan: Sarah
    you: ok hang on
    Megan: By any chance did you get to receive this???
    Megan: :proud: )
    you: not thru' my email
    Megan: /
    Megan: Ok, but that is what the e-mail you should have received says
    you: did you resent the email to me
    Megan: Yes we did Sarah
    Megan: I really want to help you out
    Megan: But there is nothing else I can do
    you: ok thank you
    Megan: You are welcome





    2ND E-MAIL SENT ON 10-17-03


    Dear Keith,

    Hello, This is Sarah W and my account name is ********. I have just received the supposedly sent e-mail thru your chat window, that Megan just pasted in........ I do not know how much clearer that I can be regarding this issue ("Our system says that you and "eve brandt" share the same computer/internet connection. Her username is "evemarie" What do you know about this person? Who is she? Please explain. We have no problems with paying you. Our only problem is that we believe you've violated our company polices as stated at : olicies.php<,") .......Like I have said in my previous e-mails to you I do not know any Eve, never have and probably never will, This was my first and only deposit at your casino ever. I have never had another account with your casino on this computer or any other computer and no one else in my household has either. There is only myself, my husband and my 14 year old daughter that lives here. My computer is only two years old and I bought it brand new and I have proof of this. What is this supposedly "eve brandt's" IP address anyway because I can find out what mine is on both dial up and dsl by going to You must register/login in order to see the link.. I am not to the point yet of a smear campaign like you said below. All I want is to receive my LEGITIMATE WINNINGS of $5,230.00 back into my PrePaid ATM account. Just like I said in my e-mail earlier this morning, I would be more that happy to post good words about you guys on forum boards that I am a member of like "Winneronline, Bet2Gamble, Casinomeister and others" proving to the forum board gamblers (Serious Gamblers) that is, that you guys are an upright online RTG casino group, capable of paying out large winnings to your customers in a timely manner, just as soon as you deposit my LEGITIMATE WINNINGS of $5,230.00 back into my PrePaid ATM. All of these e-mails and chats back and forth are getting tiresome but I will be here and on the boards until HELL FREEZES OVER or I GET PAID, one way or the other.


    Sincerely, Sarah W
     
  2. sarah_w

    sarah_w Dormant account

    :D Hi everyoneGOOD NEWS. Regarding Connect To Casino. I HAVE BEEN PAID!!!!!!!!!!! They just deposited my cash-in to my Neteller account in the amount of $5,003.00. I just wanted to thank everyone in all these forum boards for all your support and help in this matter, and I would especially like to thank the administrator of Casinomeister (Bryan) for his help and support.

    I would also like to thank Keith Kane, manager of Connect To Casino, for taking the time to speak with me on Friday evening, October 17, 2003, and finally bringing resolve to this issue. Since he got involved with my cash-in, the matter was settled expeditiously and I was paid within 2 days. I called him again late this evening to thank him for his help and he explained to me that this is the first time that this had happen regarding the IP address issue and for his sake and the future of Connect To Casino I hope that this doesnt happen again to any other customer. Thank you Keith Kane.

    Just wanted to update everyone on how this situation turned out

    Thank you, Sarah W :cheers:
     
  3. glodge

    glodge Banned User - dodgy back stabber

    sarah_w,

    Congrats...

    One would hope seeing the Meister probably helped get your money, that you take a trip over to his wish list as a way of saying thankyou? Sure one could spare a few bucks out of $5,000US.

    Enjoy!
     

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