Bonus Complaint Omni bonus

tez

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Jun 1, 2013
Location
Australia
Hi all,

Ive been reading the forums for a while and just joined up. Got some good online casino reviews from here which I must say are fantastic.
One of these I decided to try was Omni.

Im aware of wagering bonus amounts etc although come at a bit of a road block. I like to play the slots and also some blackjack, which I have done with Omni.
Reading the terms and conditions further there is the following:

Bets placed on ALL forms of table, card, video pokers and arcade games are wholly restricted from any game play until after you meet the wagering requirements set above. This includes, but is not limited to, Roulette, Baccarat, Blackjack, Jacks or better, Pai Gow, Sic Bo, Craps, Red Dog and Casino Hold'em.

The Casino reserves the right to withhold any winnings or bonus amounts from a player's withdrawal if ANY restricted games are wagered upon before the wagering requirement(s) is completed in full. If you wish to play any of these excluded games, please contact [email protected] to have your bonus removed before playing these games (please include your Username in the email)

I currently still have a bit of a wagering requirement to go, although I have been playing table games and slots. Would this indicate that once the wagering requirement has been met, and if I withdraw, any winnings on the table games will withheld or removed? I asked support and got a vague answer of,
Your account will be reviewed by our Management once you requested a withdrawal. After then can our Management decide if your winnings in the table games would be cut.
 

vinylweatherman

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Oct 14, 2004
Location
United Kingdom
Hi all,

Ive been reading the forums for a while and just joined up. Got some good online casino reviews from here which I must say are fantastic.
One of these I decided to try was Omni.

Im aware of wagering bonus amounts etc although come at a bit of a road block. I like to play the slots and also some blackjack, which I have done with Omni.
Reading the terms and conditions further there is the following:



I currently still have a bit of a wagering requirement to go, although I have been playing table games and slots. Would this indicate that once the wagering requirement has been met, and if I withdraw, any winnings on the table games will withheld or removed? I asked support and got a vague answer of,

If you don't play any table games from now on, you can't make your case any worse. CS SHOULD be able to give a clear answer based on the PAST play, and you should ask again making it clear that you will NOT play anything other than the allowed games from now on.

This is the problem with bonuses. They all seem to have game exclusions and game weightings. There is often no logic to what games are included and excluded, and even sticking to slots is not enough to keep you out of trouble.

The best way forwards is to play both with and without bonuses. If you fancy some slots, take a bonus. If you fancy some Blackjack, deposit without one. I often fancy a bit of a high stakes game of 3 card poker, but no way would I do this with a bonus, it's too risky. Instead, I deposit outside of the promotions and have a go. If I get a decent start, I sometimes move to the 3 card poker and lay down some big bets. Sometimes this can really pay off, although I can also bust out. I don't have to worry about max bet rules causing a great run to get confiscated, or in the case of 32Red, subjected to 100x WR.

A far better system would be to allow ALL games, but have the WR contribution weighted. Many softwares can now do this, it is the operators who decide to use the earlier game exclusion system rather than the weightings. I thought Playtech had introduced the ability to weight WR. I know Microgaming introduced the system some years ago.
 

tez

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Location
Australia
I did ask for a definitive answer although got the vague we'll look at it when and if you make a withdrawal.
I'll ask again and see what response I get.

I get the bonus wagering systems although all other casino's Ive played at, the tables contribute to a lower WR or just arent included.
None have the condition whereby if you play the table games, they may withhold.
 

dunover

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I did ask for a definitive answer although got the vague we'll look at it when and if you make a withdrawal.
I'll ask again and see what response I get.

I get the bonus wagering systems although all other casino's Ive played at, the tables contribute to a lower WR or just arent included.
None have the condition whereby if you play the table games, they may withhold.

If you lose, you'll be OK. If you win and try to cash out, I guarantee you problems will arise. You haven't complied with their (tetchy) T&C's.:mad:
 

Nifty29

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Jun 20, 2001
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Turn right, then right. then right again
Hi all,

Ive been reading the forums for a while and just joined up. Got some good online casino reviews from here which I must say are fantastic.
One of these I decided to try was Omni.

Im aware of wagering bonus amounts etc although come at a bit of a road block. I like to play the slots and also some blackjack, which I have done with Omni.
Reading the terms and conditions further there is the following:



I currently still have a bit of a wagering requirement to go, although I have been playing table games and slots. Would this indicate that once the wagering requirement has been met, and if I withdraw, any winnings on the table games will withheld or removed? I asked support and got a vague answer of,


So....

You've been reading CM for awhile, you read some reviews, and you said you were AWARE about restrictions on bonuses etc.....

....and then you take a bonus at Omni, and don't READ the terms until AFTER you've played table games?

Really?

The casino will most likely confiscate everything, as they should, as no doubt you built your bankroll up on blackjack and then played slots.

Common sense seems to be a rare commodity these days.
 

vinylweatherman

You type well loads
Joined
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Location
United Kingdom
If you lose, you'll be OK. If you win and try to cash out, I guarantee you problems will arise. You haven't complied with their (tetchy) T&C's.:mad:

They should say so NOW, not let the player carry on and THEN confiscate the money.

Strictly speaking, they should remove table game winnings right away and tell the player they can carry on with allowed games. The alternative is that they can offer a "reset" with the player starting over with their deposit.

At this point, the violations are all in the past, so they should be able to review the play and decide whether or not to use the discretion to allow play to continue or void the invalid play now.

This answer suggests that even if the player only plays the allowed games from now on, the winnings can STILL be confiscated. This should not be the case, and such a confiscation could no longer be justified under these terms as the player has already owned up and been told "play on".

It appears that the casino is hoping the player loses and this issue does not need to be addressed. This is not satisfactory as it puts the player in a potential no win situation, and the casino in a potential no lose situation. The player could either lose, or win back their original deposit by meeting WR and having the winnings confiscated for this violation.

If this stalemate continues, a PAB is needed to force a decision. At best, the player in this case can argue that the bets all be voided and the deposit left behind, either to be withdrawn or played. Only then can the player be sure they have a chance to win and get paid.

There are casinos that have bonus terms that would allow both slots and table games to be played in a single session with a bonus. Weightings are used rather than outright prohibitions.
 

tez

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Jun 1, 2013
Location
Australia
Thanks I appreciate all the replies so far.

What I am thinking now is that I lose it all (no problem for the casino) or I meet the wagering requirement on slots, only to be told that my winnings are withheld.
I've emailed another question asking for clarification and also PM'ed the rep on here too so we'll just have to wait and see.

In the event that the response is a "wait and see what happens when you try and withdraw" what would the best course of action be?
 

vinylweatherman

You type well loads
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Location
United Kingdom
Thanks I appreciate all the replies so far.

What I am thinking now is that I lose it all (no problem for the casino) or I meet the wagering requirement on slots, only to be told that my winnings are withheld.
I've emailed another question asking for clarification and also PM'ed the rep on here too so we'll just have to wait and see.

In the event that the response is a "wait and see what happens when you try and withdraw" what would the best course of action be?

Tell them you are not going to play any more until they have made a decision on the past play. Although you don't win, neither does the casino. You can also add that if this situation remains in stalemate, you will go to adjudication/mediation. You do not have to specify where and how at this stage, if anything, mentioning that "I will go to Casinomeister" can look like an attempt to blackmail the casino. The best way to use the PAB process is to only inform the casino when you have already done it. Ideally, an approach to the rep here would get things moving along and a PAB will not be necessary. I would still like to know why getting a clear answer as to what to do now seems impossible. You have broken the rules, you have admitted it, and what you did is a matter or record. It can therefore be reviewed now, and a clear answer as to what will happen can be given. The only proviso is that from that point on, you stick to the rules.

If they still can't decide, they should offer a "do over", voiding all play and returning your account to it's starting position.

For you, the best thing to do in the meantime is to research where you can play the way you want to with the bonuses. You seem to want to hop between slots and tables, so long term, a casino that insists that game categories are played in separate sessions with separate bonuses (where available) is going to irritate you.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
youve broken there terms you may aswell bust it as quick asap , you will not get paid , maybe if you was a vip player over many years they would give you a slap on the wrist , only if you pointed it out quickly , best plan is the bust out & read terms throughly before playing )
 

vinylweatherman

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Location
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youve broken there terms you may aswell bust it as quick asap , you will not get paid , maybe if you was a vip player over many years they would give you a slap on the wrist , only if you pointed it out quickly , best plan is the bust out & read terms throughly before playing )


Not really. The best would be to have the terms applied and get the deposit back. THEN have a clean start, and make sure the rules are suited to the desired style of play. It is common to find "slots only" style bonuses, but there are casinos that use weightings rather than game exclusions. The other rule to check is the max allowed bet. This tends to be applied where casinos use weightings rather than game prohibitions. I have seen as little as 5% of bonus credited, all the way to 50%. Most common though is around 25% or 30% of bonus credited. Best to stay below this, rather than trying to bet right on the limit or as near to it as possible, which to the casino signals that you are an "advantage player", and this in turn could lead to a ban from future bonuses, or even an attempt to confiscate winnings for violating "the spirit of the bonus" even where the rules were not broken.
 

aceking123

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Location
uk
Not really. The best would be to have the terms applied and get the deposit back. THEN have a clean start, and make sure the rules are suited to the desired style of play. It is common to find "slots only" style bonuses, but there are casinos that use weightings rather than game exclusions. The other rule to check is the max allowed bet. This tends to be applied where casinos use weightings rather than game prohibitions. I have seen as little as 5% of bonus credited, all the way to 50%. Most common though is around 25% or 30% of bonus credited. Best to stay below this, rather than trying to bet right on the limit or as near to it as possible, which to the casino signals that you are an "advantage player", and this in turn could lead to a ban from future bonuses, or even an attempt to confiscate winnings for violating "the spirit of the bonus" even where the rules were not broken.

problem is ive been with them years pretty much know the system there, if they do it for him then they better well give me a few times ive done it ) easy mistake to make i now always read before playing theyve also got the 6.50p per spin max bet which catch alot of players out aswell it clearly states it within the terms. hope your right but doubt it.
 

tez

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Jun 1, 2013
Location
Australia
So I should kiss goodbye to all my winnings?

Would it be reasonable of I got a breakup of my balance in terms of table vs slot winnings?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
problem is ive been with them years pretty much know the system there, if they do it for him then they better well give me a few times ive done it ) easy mistake to make i now always read before playing theyve also got the 6.50p per spin max bet which catch alot of players out aswell it clearly states it within the terms. hope your right but doubt it.

Usually when terms are broken the winnings are voided and the deposit returned. If this is what is going to happen anyway, why not get it over with now. Simply busting out in a no win situation makes the issue go away. Far better to make the casino have to face the issue and deal with it. Most players probably do bust out in the end, so many issues like this probably just go away. If they are going to stick to the rules, they would void the winnings and return the deposit, which is what they "do for everyone" under the terms and conditions. Asking for this is NOT "special treatment". If anything, what the casino are suggesting is "special treatment", the terms were broken, but the casino says "play on". Should the player end up meeting WR by playing only the allowed games from this point on, the casino would face an even BIGGER issue than they would have by just enforcing their rules now and confiscating the winnings. They seem to be gambling on this becoming a non-issue by the player busting out rather than the bigger issue of taking an even harder line after no further terms were broken.
 

scotty

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Location
cardiff wales
Hi all,

Ive been reading the forums for a while and just joined up. Got some good online casino reviews from here which I must say are fantastic.
One of these I decided to try was Omni.

Im aware of wagering bonus amounts etc although come at a bit of a road block. I like to play the slots and also some blackjack, which I have done with Omni.
Reading the terms and conditions further there is the following:



I currently still have a bit of a wagering requirement to go, although I have been playing table games and slots. Would this indicate that once the wagering requirement has been met, and if I withdraw, any winnings on the table games will withheld or removed? I asked support and got a vague answer of,

Thats shocking some casino's are so out of touch its unreal, they take your money easy and when your about to withdraw they come up with all sorts of rubbish to try stopping you have any cash back, i have never heard of Omni casino in my life!!!! play some real casino's and you wont get this problem period
 

dunover

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Thats shocking some casino's are so out of touch its unreal, they take your money easy and when your about to withdraw they come up with all sorts of rubbish to try stopping you have any cash back, i have never heard of Omni casino in my life!!!! play some real casino's and you wont get this problem period

No, that's not true. ANY casino can withhold balances if terms have been violated, and many do. Rogue casinos fabricate things after a withdrawal request, or if they don't they delay you with daft verification tedium or pending periods to minimize their risk of even pretending they want to pay you, or they have predatory/unreasonable bonus terms to stop you withdrawing.

Here, we are talking about a non-rogue outfit, who have or are likely to enact a term because YOU the player breached it. Unfortunately 'ignorance' is no defence nor is lack of due diligence. Maybe, at their discretion, an accredited casino would do what VWM suggests and if you appeal will let you start again. I personally wouldn't if I were the casino; effectively it gives the player a 'double chance' at redeeming a bonus and could set a precedent.

Call it a lesson - if you bust out it is potentially a very cheap lesson which could save you a fortune in future when you actually DO read the terms and go on to have a large win.....
 

vinylweatherman

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No, that's not true. ANY casino can withhold balances if terms have been violated, and many do. Rogue casinos fabricate things after a withdrawal request, or if they don't they delay you with daft verification tedium or pending periods to minimize their risk of even pretending they want to pay you, or they have predatory/unreasonable bonus terms to stop you withdrawing.

Here, we are talking about a non-rogue outfit, who have or are likely to enact a term because YOU the player breached it. Unfortunately 'ignorance' is no defence nor is lack of due diligence. Maybe, at their discretion, an accredited casino would do what VWM suggests and if you appeal will let you start again. I personally wouldn't if I were the casino; effectively it gives the player a 'double chance' at redeeming a bonus and could set a precedent.

Call it a lesson - if you bust out it is potentially a very cheap lesson which could save you a fortune in future when you actually DO read the terms and go on to have a large win.....

However, this "double chance" is actually part of the terms. It is the "bonus and winnings" that are voided, not the deposit. Casinos generally confiscate the winnings and return the deposit. This is only a "double chance" if the player is permitted to redeposit and claim the same bonus again, and this is much less common. The norm is that after the deposit has been returned, the player can deposit again and claim whatever new bonus is being offered.

Breaking the terms is the same as breach of contract. It would be illegal to arbitrarily seize the DEPOSIT as some kind of "fine". Since this would be unlawful, it would give the player a legal right to seek recovery via their bank of their deposit (not the disputed winnings). Casinos know this, so most do NOT seize deposits unless they have evidence of a serious fraud that would stand up to scrutiny if the player went for recovery, whether that be via their bank or via a mediation service. Where the deposit has been returned to it's source when a card has been used, a "chargeback" becomes impossible whatever the circumstances of the dispute. Casinos know this, and it is why most insist on paying back at least the amount deposited by VISA card back to that same VISA card. It can be a pain for the honest player, but it prevents the dishonest from setting up a scheme where they deposit by card, but always withdraw by other means, and then issue a mass "chargeback" for the lot some months later after leaving the casino and moving on.
 

dunover

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However, this "double chance" is actually part of the terms. It is the "bonus and winnings" that are voided, not the deposit. Casinos generally confiscate the winnings and return the deposit. This is only a "double chance" if the player is permitted to redeposit and claim the same bonus again, and this is much less common. The norm is that after the deposit has been returned, the player can deposit again and claim whatever new bonus is being offered.

Breaking the terms is the same as breach of contract. It would be illegal to arbitrarily seize the DEPOSIT as some kind of "fine". Since this would be unlawful, it would give the player a legal right to seek recovery via their bank of their deposit (not the disputed winnings). Casinos know this, so most do NOT seize deposits unless they have evidence of a serious fraud that would stand up to scrutiny if the player went for recovery, whether that be via their bank or via a mediation service. Where the deposit has been returned to it's source when a card has been used, a "chargeback" becomes impossible whatever the circumstances of the dispute. Casinos know this, and it is why most insist on paying back at least the amount deposited by VISA card back to that same VISA card. It can be a pain for the honest player, but it prevents the dishonest from setting up a scheme where they deposit by card, but always withdraw by other means, and then issue a mass "chargeback" for the lot some months later after leaving the casino and moving on.

I can see your point, but what happens if the bonus is played split with deposit cash, as some places do, i.e. each spin consists of 50% bonus/cash OR like Inetbet the whole deposit is turned to bonus money too, so until the WHOLE WR is met, you don't actually have any cash?
Lastly, you are assuming use of a credit or debit card; webwallets effectively 'insulate' the casino from chargebacks hence their keenness for you to deposit with them.
Even then it's a percentage game for the less-than-honest casino, as they know only a small amount of players would even think of chargebacks, let alone actually initiate one with their card provider.
 

vinylweatherman

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I can see your point, but what happens if the bonus is played split with deposit cash, as some places do, i.e. each spin consists of 50% bonus/cash OR like Inetbet the whole deposit is turned to bonus money too, so until the WHOLE WR is met, you don't actually have any cash?
Lastly, you are assuming use of a credit or debit card; webwallets effectively 'insulate' the casino from chargebacks hence their keenness for you to deposit with them.
Even then it's a percentage game for the less-than-honest casino, as they know only a small amount of players would even think of chargebacks, let alone actually initiate one with their card provider.

It is merely an "eye candy" means to represent the passage of WR, it makes no actual difference to the fact that the player deposits x and gets given y by the casino. When a player is ahead, it is impossible to really say with which money the prizes were won with, so any separation is really "eye candy" for the player. Where all casinos use bonuses, this kind of innovative tracking can be an alternative to trying to simply outbid the competition by giving out ever larger bonuses.

If everything else is equal, players prefer the more user friendly means to track their wagering.

If casino A and casino B both offered 100% on the same deposit, would you prefer the one that gave you an easy means of tracking your WR or the one where you had to email CS who would let you know in their own time where you stood.
 

aceking123

Paleo Meister (means really, really old)
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i would also like to add
its realy about time that omni casino added to there software blocks for games & max spin bet plus they realy realy need i system where you can check whats left on wagering there a pretty good casino imho but realy need to sort these main problems out )
 

tez

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Australia
I was just expecting a more reasonable condition for a casino that is accredited. I only signed up as I saw they were on the accredited list here.

It appears I need to suck it up and see. No idea why they can't review the account now and let me know where I stand.

If they have restrictions on games why wouldn't they put a block on the games until the wagered amount is used.

Omni has got some good feedback from people which is why I decided to give them a go.
 

chuchu59

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So I should kiss goodbye to all my winnings?

Would it be reasonable of I got a breakup of my balance in terms of table vs slot winnings?

I always advocate this sensible approach but then it can be argued that the winnings derived from the table games give you a bigger bankroll to bet huge on slots. It would not be possible to break the amounts won on these 2 sets without taking the above into consideration. The only possibility is having solely played slots first and table games later but any mixture of the games would render it impossible to gauge where winnings are derived from.

I still cannot understand, unless the software company is trying to assist rogue operators to confiscate winnings, why the restricted games whilst playing with a bonus cannot be disabled. They spend hundreds of thousands churning out new games and it could be that they disabled the cashier's function in not accepting a withdrawal before wagering is complete. I am puzzled.
 

tez

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Jun 1, 2013
Location
Australia
Reviewing my history, I made a few deposits of differing amounts. Im pretty certain that my balance was run to zero before depositing any more as I have learnt this from other gaming places I have played at.

My last deposit was credited although there was no corresponding bonus applied to it (viewed through the transaction history)
But the previous deposit had a bonus applied to it.

Still not sure if I voided any of the terms and conditions, although I still had a wagering requirement. Now that has been met, when I go to put through a withdrawal, it says that $XXX bonus amount will be removed.

Thoughts? Ive emailed CS to see what their stance is on it.
 

Temperance Fox

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The funny thing I find is that all T&C at Omni are very clear and I understand them better than english-speaking.

Example (from Omni site)

Upon receiving this bonus, you will be able to withdraw only after having wagered 20 times your deposit + bonus amount. clear WR

*Maximum wagers allowed*. A maximum wager of $6 per slot machine spin is enforced until you meet the wagering requirements. Winnings gained with wagers of $6 or more per slot spin will be voided. clear Omni rule



The bonus and your deposit amount is only to be played on slot machines, kenos, and non-progressive scratch cards offered by Omni Casino until you meet the wagering requirement in full. Please note that with the EXCEPTION of "Marvel, MGM, Universal themed games", (Thor,Pink Panther, Punisher, Iron Man, Iron Man2, Hulk, Blade, Elektra, Fantastic 4, X-men, Daredevil), bets placed on any Progressive slot machine and or “activating” the Dollar Side Ball Progressive option at anytime while playing is wholly restricted.

Bets placed on ALL forms of table, card, video pokers and arcade games are wholly restricted from any game play until after you meet the wagering requirements set above. This includes, but is not limited to, Roulette, Baccarat, Blackjack, Jacks or better, Pai Gow, Sic Bo, Craps, Red Dog and Casino Hold'em.

The Casino reserves the right to withhold any winnings or bonus amounts from a player's withdrawal if ANY restricted games are wagered upon before the wagering



I' d like every casinos rules could be so well done and easy to understand!!!
 

tez

Dormant account
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Location
Australia
Look the terms and conditions on the site are ok, its just really restrictive.

To give an update to this thread, I received a email from Omni today explaining the account status.

They have reviewed the account, and while I did breach the terms and conditions it was for the previous deposit.
So the current balance in my account is what is it, and on that, I havent breached any terms and conditions as there was no bonus attached to that deposit.

The only thing outstanding that I have questioned is why on my last deposit was there a wagering requirement and a removal of a bonus amount applied to the previous deposit.
 

Temperance Fox

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I still cannot understand, unless the software company is trying to assist rogue operators to confiscate winnings, why the restricted games whilst playing with a bonus cannot be disabled. They spend hundreds of thousands churning out new games and it could be that they disabled the cashier's function in not accepting a withdrawal before wagering is complete. I am puzzled.

I totally agree.
OT.I remember about a year ago I've got a 200% bonus from Plex:deposited and played , have some luck and hit up to 1000, but when I checked my WR it was like I'd never played.So I asked to CS:they told me that bonus was for only a type of slots regarding "Love", it was S.Valentine...My fault cause it was clearly written into the email promo.The curious thing was that, after this info,they say to keep on playing at the right machines.To be honest I found it was not honest for the casino cause I had a large bankroll.But I did as I was told.I remember the WR began to move and could cash out 400 euros.Really I was surprised cause someway I went against the rules...Maybe some casino is able to recognize the player's good faith.
There are very few, but there are
 
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