Odd document request

[cappync]

I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout

Find more info on Joo Casino here.

 

[helafast]

Many casinos are doing this now, in most cases it seems like a stalling tactic tbh. I say this because I've submitted these types of photo's then had even more questions, like can you get it closer or we need to see your whole head etc...

Take the pic, give em a nice smile and collect your winnings. Really, no other choice.

 

[muziq]

Had this request from "joo casino" i was verified still asked this selfie with ID

i have forwarded one thne they asked me to change the background ...

i send them another one , wondering what come next

is here a rep for joo casino

 

[sufferinsilence]

Had this request from "joo casino" i was verified still asked this selfie with ID

i have forwarded one thne they asked me to change the background ...

i send them another one , wondering what come next

is here a rep for joo casino

Same company as @BitStarz , maybe they can help?

 

[muziq]

Same company as @BitStarz , maybe they can help?

You mean both of them are Drect nv
or the parent company is related?

 

[sufferinsilence]

You mean both of them are Drect nv
or the parent company is related?

Both are Direx NV yes.

 

[muziq]

Both are Direx NV yes.

seems my money is as good as gone

now im asked to


Please, upload a Selfie with your ID and a note saying "Hi, Joo Casino 16/12/2019" into your account.
Please note, that the sheet shouldn't be monotone. Use a sheet with additional textures, e.g. checkered one.
Also, you need to upload a source of funds and source of wealth documents.
Best regards,
Joo Casino Support Team

​

 

[muziq]

is there any possible to get withdrawal when sow is in progress , i ahve been never asked sow any where
as im a low depositor and low roller

 

[homerbert]

Hey @muziq

Joo casino is a part of N1 partners.

Please PM me your email in casino and I will check that for you.

Br,

V.

 

[homerbert]

All good, informed @muziq about reasons of such verification via PM and we will process his WD in no time after he will request it. I'm really sorry that you were in such a nightmare mate, but I hope the reasons I stated to you in PM will make you understand.

BR,

V.

 

[muziq]

hi the reason @homerbert explained was genuine sad that genuine players have to suffer for the act of abusers

my cash out is already processed and money received

thanks a lot mate

 

[muziq]

I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout

did you try to give Pm to the casino rep . sure he will handle it

 

[Supababe]

I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout

I had this request from energy casino recently.
But I also had to include a note with the date on too.
It was very tricky to hold the phone for selfie, passport open, piece of paper and keep it all in the frame with no corners missing. Lol. It took about 20 attempts.

I imagine it’s to stop people using stolen ID.
You are simply proving that you are the person in the picture.
Or alternatively the casino staff like to look at pics of gorgeous people like you and me ROFL X

 

[Kroffe]

I had this request from energy casino recently.
But I also had to include a note with the date on too.
It was very tricky to hold the phone for selfie, passport open, piece of paper and keep it all in the frame with no corners missing. Lol. It took about 20 attempts.

I imagine it’s to stop people using stolen ID.
You are simply proving that you are the person in the picture.
Or alternatively the casino staff like to look at pics of gorgeous people like you and me ROFL X

Oh, so thats why i just got a mail saying "please. no more pictures of you holding things"
=(

But to be fair to the casino, they did not ask for any pictures of me holding things.

 

[dunover]

It's to do with multi-accounting too. You'll be surprised how many colluders and multi-account scammers will send in selfies with the same background or room in the picture.

 

[cappync]

did you try to give Pm to the casino rep . sure he will handle it

I send my "selfie" yesterday so I am hoping that will be the end of it. Once the get a look at my ugly mug, I imagine they won't be requesting anymore pics.

 

[BitStarz]

Hi guys,

Wish I was able to help here, but BitStarz has nothing to do with the other brands on the Direx NV (Softswiss), platform. We just use the same software, but have no common shareholders or employees :/

Olle

 

[cappync]

Just for closure... withdraw was processed today without issue. I never had a doubt in my mind about that, JPC group and Slotastic has always been good to me. I simply thought the "selfie" request was strange. Thanks to all that commented. Enjoy your holidays!

 

[sufferinsilence]

Hi guys,

Wish I was able to help here, but BitStarz has nothing to do with the other brands on the Direx NV (Softswiss), platform. We just use the same software, but have no common shareholders or employees :/

Olle

Didn't know that, now I do

 

[miksaxxx]

Oh, so thats why i just got a mail saying "please. no more pictures of you holding things"
=(

But to be fair to the casino, they did not ask for any pictures of me holding things.

Yeah. I allways send belfie and it is hard to get passpord in same photo.

Have not needed to send other documents.

 

[thr0b]

I dread to think what a “belfie” is, but I suspect you’d get arrested if you whipped it out on public transport.

 

[BitStarz]

Didn't know that, now I do

Hi man!

You're not alone, haha. We sometimes get complaints about what other Direx NV casinos do, and we have to go on lengthy discussions as to why we have absolutely nothing to do with them and what they do

Not to say that we're some sort of Church Congregation over here at BitStarz, but yeah, I understand why people think we might be connected as a company and I wish I could help.

Olle

 

[abuyang]

Hi man!

You're not alone, haha. We sometimes get complaints about what other Direx NV casinos do, and we have to go on lengthy discussions as to why we have absolutely nothing to do with them and what they do

Not to say that we're some sort of Church Congregation over here at BitStarz, but yeah, I understand why people think we might be connected as a company and I wish I could help.

Olle

Most probably you have the same support located in Belorussia as all other Direx casinos. "Habe absolutely nothing with them" is a sort of lie.

 

[Ortmom]

I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout

That's pretty normal request. Many people use ids of random people to play so that's a way to see that the id is actually yours. It's embarrassing but what can you do...

 

[Kroffe]

That's pretty normal request. Many people use ids of random people to play so that's a way to see that the id is actually yours. It's embarrassing but what can you do...

Seems like such a easy thing to work around tho.

Crook -"Hey, im gonna need a picture of you holding your id to your face also"
Person lending id -"Ok"

 

[BitStarz]

Most probably you have the same support located in Belorussia as all other Direx casinos. "Habe absolutely nothing with them" is a sort of lie.

Hi there,

None of our English speaking support staff is located in Belarus, so I hope that settles that

As for the verification with selfie and ID, I know it's inconvenient and perhaps it's not the best method out there. But I feel like that type of verification is not super uncommon these days. I remember having to do that for Revolut, some crypto wallets, and other places.

I think the main thing it can be good for (if it's combined with a note with the word BitStarz) is that at least the person can't claim their documents were stolen if the player in question did something shady. But yes, it's not a bulletproof method by any means and I know it's not the most fun one will have in a day, so I'm sorry for the inconvenience.

Olle

 

[abuyang]

Hi there,

None of our English speaking support staff is located in Belarus, so I hope that settles that



Olle

So at least some support is located in Belarus and is a part of Softswiss’s support. So how can you say ‘has absolutely nothing with them’ after that? Moreover, I am almost 100% sure that your casino uses the Softswiss’s antifraud system. This one you will also deny, of course.

 

[BitStarz]

So at least some support is located in Belarus and is a part of Softswiss’s support. So how can you say ‘has absolutely nothing with them’ after that? Moreover, I am almost 100% sure that your casino uses the Softswiss’s antifraud system. This one you will also deny, of course.

Hi there,

Because they live in Belarus and do not work for Softswiss, but work for us. Softswiss has general support that supports whitelabels who cannot afford or dont wanna get their own support. We are not one of those, we have our own support team. It seems you have a bit of hostility here against us, but I'm sorry to say that your theory here is not correct.

Olle

 

[abuyang]

Hi there,

Because they live in Belarus and do not work for Softswiss, but work for us. Softswiss has general support that supports whitelabels who cannot afford or dont wanna get their own support. We are not one of those, we have our own support team. It seems you have a bit of hostility here against us, but I'm sorry to say that your theory here is not correct.

Olle

I know the owner of TTR casino (also softswiss). He has told on his forum that all Direx casino have one and the same support as well as are sharing their database for the purpose of preventing all kind of fraud, abuse etc. So, for example, if somebody was caught on fraud at one of the Direx casinos - your casino will get that information as soon as the person registers at your casino. And vice versa. Have nothing against your casino but your words contradict to my knowledge of how Direx casinos network work.

 

[BitStarz]

I know the owner of TTR casino (also softswiss). He has told on his forum that all Direx casino have one and the same support as well as are sharing their database for the purpose of preventing all kind of fraud, abuse etc. So, for example, if somebody was caught on fraud at one of the Direx casinos - your casino will get that information as soon as the person registers at your casino. And vice versa. Have nothing against your casino but your words contradict to my knowledge of how Direx casinos network work.

Hi there,

Well, I'm afraid your friend at TTR Casino is mistaken. Our support staff happens to be based in Belarus, but they're not part of Softswiss and they do not support any other casino than BitStarz, just so we're clear on that, once and for all.

It seems like you're going on a tirade here for absolutely no reason, or perhaps are fishing for some info. All I can say is that you're misinformed.

I'm not to pass judgment on any other operator, but considering that TTR is Blacklisted on for example Askgamblers and perhaps don't have the most stellar reputation, I would be careful to see that as the full story.

I'm also not sure if you're really interested in my side of the story or if this is the case of someone just being a transmitter without being receptive to another side of the story. If it's the latter, it doesn't make for a very productive conversation I'm afraid.

But yeah, I gave the truth, and even though I pride myself on perhaps not always being the smartest guy, I'd like to think that I know the support staff in Belarus that work for the company I work for. On top of that, I interviewed and hired all of them personally, so maybe that makes a difference...

Olle

 

[abuyang]

Hi there,

Well, I'm afraid your friend at TTR Casino is mistaken. Our support staff happens to be based in Belarus, but they're not part of Softswiss and they do not support any other casino than BitStarz, just so we're clear on that, once and for all.

It seems like you're going on a tirade here for absolutely no reason, or perhaps are fishing for some info. All I can say is that you're misinformed.

I'm not to pass judgment on any other operator, but considering that TTR is Blacklisted on for example Askgamblers and perhaps don't have the most stellar reputation, I would be careful to see that as the full story.

I'm also not sure if you're really interested in my side of the story or if this is the case of someone just being a transmitter without being receptive to another side of the story. If it's the latter, it doesn't make for a very productive conversation I'm afraid.

But yeah, I gave the truth, and even though I pride myself on perhaps not always being the smartest guy, I'd like to think that I know the support staff in Belarus that work for the company I work for. On top of that, I interviewed and hired all of them personally, so maybe that makes a difference...

Olle

‘SoftSwiss can provide comprehensive Player Retention and Anti-Fraud services to any casinos operating on our platform’.

So, I suppose, your casino has chosen not to use the above mentioned services offered by SoftSwiss? Because if this is not the case - then Bitstarz casino is a PART of a big network of casinos exchanging almost all the available information on the players between them through the Belorussian support center.
In one of the recent cases player’s account was locked and money confiscated just because the same email address was used by another player at ANOTHER SoftSwiss casino.