Odd document request

[cappync]

I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout

Find more info on Joo Casino here.

 

[helafast]

Many casinos are doing this now, in most cases it seems like a stalling tactic tbh. I say this because I've submitted these types of photo's then had even more questions, like can you get it closer or we need to see your whole head etc...

Take the pic, give em a nice smile and collect your winnings. Really, no other choice.

 

[muziq]

Had this request from "joo casino" i was verified still asked this selfie with ID

i have forwarded one thne they asked me to change the background ...

i send them another one , wondering what come next

is here a rep for joo casino

 

[sufferinsilence]

Had this request from "joo casino" i was verified still asked this selfie with ID

i have forwarded one thne they asked me to change the background ...

i send them another one , wondering what come next

is here a rep for joo casino

Same company as @BitStarz , maybe they can help?

 

[muziq]

Same company as @BitStarz , maybe they can help?

You mean both of them are Drect nv
or the parent company is related?

 

[sufferinsilence]

You mean both of them are Drect nv
or the parent company is related?

Both are Direx NV yes.

 

[muziq]

Both are Direx NV yes.

seems my money is as good as gone

now im asked to


Please, upload a Selfie with your ID and a note saying "Hi, Joo Casino 16/12/2019" into your account.
Please note, that the sheet shouldn't be monotone. Use a sheet with additional textures, e.g. checkered one.
Also, you need to upload a source of funds and source of wealth documents.
Best regards,
Joo Casino Support Team

​

 

[muziq]

is there any possible to get withdrawal when sow is in progress , i ahve been never asked sow any where
as im a low depositor and low roller

 

[homerbert]

Hey @muziq

Joo casino is a part of N1 partners.

Please PM me your email in casino and I will check that for you.

Br,

V.

 

[homerbert]

All good, informed @muziq about reasons of such verification via PM and we will process his WD in no time after he will request it. I'm really sorry that you were in such a nightmare mate, but I hope the reasons I stated to you in PM will make you understand.

BR,

V.

 

[muziq]

hi the reason @homerbert explained was genuine sad that genuine players have to suffer for the act of abusers

my cash out is already processed and money received

thanks a lot mate

 

[muziq]

I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout

did you try to give Pm to the casino rep . sure he will handle it

 

[Supababe]

I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout

I had this request from energy casino recently.
But I also had to include a note with the date on too.
It was very tricky to hold the phone for selfie, passport open, piece of paper and keep it all in the frame with no corners missing. Lol. It took about 20 attempts.

I imagine it’s to stop people using stolen ID.
You are simply proving that you are the person in the picture.
Or alternatively the casino staff like to look at pics of gorgeous people like you and me ROFL X

 

[Kroffe]

I had this request from energy casino recently.
But I also had to include a note with the date on too.
It was very tricky to hold the phone for selfie, passport open, piece of paper and keep it all in the frame with no corners missing. Lol. It took about 20 attempts.

I imagine it’s to stop people using stolen ID.
You are simply proving that you are the person in the picture.
Or alternatively the casino staff like to look at pics of gorgeous people like you and me ROFL X

Oh, so thats why i just got a mail saying "please. no more pictures of you holding things"
=(

But to be fair to the casino, they did not ask for any pictures of me holding things.

 

[dunover]

It's to do with multi-accounting too. You'll be surprised how many colluders and multi-account scammers will send in selfies with the same background or room in the picture.

 

[cappync]

did you try to give Pm to the casino rep . sure he will handle it

I send my "selfie" yesterday so I am hoping that will be the end of it. Once the get a look at my ugly mug, I imagine they won't be requesting anymore pics.

 

[BitStarz]

Hi guys,

Wish I was able to help here, but BitStarz has nothing to do with the other brands on the Direx NV (Softswiss), platform. We just use the same software, but have no common shareholders or employees :/

Olle

 

[cappync]

Just for closure... withdraw was processed today without issue. I never had a doubt in my mind about that, JPC group and Slotastic has always been good to me. I simply thought the "selfie" request was strange. Thanks to all that commented. Enjoy your holidays!

 

[sufferinsilence]

Hi guys,

Wish I was able to help here, but BitStarz has nothing to do with the other brands on the Direx NV (Softswiss), platform. We just use the same software, but have no common shareholders or employees :/

Olle

Didn't know that, now I do

 

[miksaxxx]

Oh, so thats why i just got a mail saying "please. no more pictures of you holding things"
=(

But to be fair to the casino, they did not ask for any pictures of me holding things.

Yeah. I allways send belfie and it is hard to get passpord in same photo.

Have not needed to send other documents.

 

[thr0b]

I dread to think what a “belfie” is, but I suspect you’d get arrested if you whipped it out on public transport.

 

[BitStarz]

Didn't know that, now I do

Hi man!

You're not alone, haha. We sometimes get complaints about what other Direx NV casinos do, and we have to go on lengthy discussions as to why we have absolutely nothing to do with them and what they do

Not to say that we're some sort of Church Congregation over here at BitStarz, but yeah, I understand why people think we might be connected as a company and I wish I could help.

Olle

 

[abuyang]

Hi man!

You're not alone, haha. We sometimes get complaints about what other Direx NV casinos do, and we have to go on lengthy discussions as to why we have absolutely nothing to do with them and what they do

Not to say that we're some sort of Church Congregation over here at BitStarz, but yeah, I understand why people think we might be connected as a company and I wish I could help.

Olle

Most probably you have the same support located in Belorussia as all other Direx casinos. "Habe absolutely nothing with them" is a sort of lie.

 

[Ortmom]

I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout

That's pretty normal request. Many people use ids of random people to play so that's a way to see that the id is actually yours. It's embarrassing but what can you do...

 

[Kroffe]

That's pretty normal request. Many people use ids of random people to play so that's a way to see that the id is actually yours. It's embarrassing but what can you do...

Seems like such a easy thing to work around tho.

Crook -"Hey, im gonna need a picture of you holding your id to your face also"
Person lending id -"Ok"