Odd document request

cappync

King of the Crappy Bonus Round
PABnonaccred
Joined
Sep 21, 2009
Location
Durham, NC
I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout
 

helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
Many casinos are doing this now, in most cases it seems like a stalling tactic tbh. I say this because I've submitted these types of photo's then had even more questions, like can you get it closer or we need to see your whole head etc...

Take the pic, give em a nice smile and collect your winnings. Really, no other choice.
 

muziq

Senior Member
MM
Joined
Jan 21, 2013
Location
in your heart
Had this request from "joo casino" i was verified still asked this selfie with ID

i have forwarded one thne they asked me to change the background ...

i send them another one , wondering what come next

is here a rep for joo casino
 

muziq

Senior Member
MM
Joined
Jan 21, 2013
Location
in your heart
Both are Direx NV yes.
seems my money is as good as gone

now im asked to


Please, upload a Selfie with your ID and a note saying "Hi, Joo Casino 16/12/2019" into your account.
Please note, that the sheet shouldn't be monotone. Use a sheet with additional textures, e.g. checkered one.
Also, you need to upload a source of funds and source of wealth documents.
Best regards,
Joo Casino Support Team

 

muziq

Senior Member
MM
Joined
Jan 21, 2013
Location
in your heart
is there any possible to get withdrawal when sow is in progress , i ahve been never asked sow any where
as im a low depositor and low roller
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
All good, informed @muziq about reasons of such verification via PM and we will process his WD in no time after he will request it. I'm really sorry that you were in such a nightmare mate, but I hope the reasons I stated to you in PM will make you understand.

BR,

V.
 

muziq

Senior Member
MM
Joined
Jan 21, 2013
Location
in your heart
I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout
did you try to give Pm to the casino rep . sure he will handle it
 

Supababe

Opinions Meister!
CAG
mm1
Joined
Aug 10, 2016
Location
Lancashire, UK
I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout
I had this request from energy casino recently.
But I also had to include a note with the date on too.
It was very tricky to hold the phone for selfie, passport open, piece of paper and keep it all in the frame with no corners missing. Lol. It took about 20 attempts.

I imagine it’s to stop people using stolen ID.
You are simply proving that you are the person in the picture.
Or alternatively the casino staff like to look at pics of gorgeous people like you and me ROFL X
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
I had this request from energy casino recently.
But I also had to include a note with the date on too.
It was very tricky to hold the phone for selfie, passport open, piece of paper and keep it all in the frame with no corners missing. Lol. It took about 20 attempts.

I imagine it’s to stop people using stolen ID.
You are simply proving that you are the person in the picture.
Or alternatively the casino staff like to look at pics of gorgeous people like you and me ROFL X

Oh, so thats why i just got a mail saying "please. no more pictures of you holding things"
=(

But to be fair to the casino, they did not ask for any pictures of me holding things.
 

cappync

King of the Crappy Bonus Round
PABnonaccred
Joined
Sep 21, 2009
Location
Durham, NC
Just for closure... withdraw was processed today without issue. I never had a doubt in my mind about that, JPC group and Slotastic has always been good to me. I simply thought the "selfie" request was strange. Thanks to all that commented. Enjoy your holidays!
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
Oh, so thats why i just got a mail saying "please. no more pictures of you holding things"
=(

But to be fair to the casino, they did not ask for any pictures of me holding things.

Yeah. I allways send belfie and it is hard to get passpord in same photo.

Have not needed to send other documents.
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Didn't know that, now I do :p

Hi man!

You're not alone, haha. We sometimes get complaints about what other Direx NV casinos do, and we have to go on lengthy discussions as to why we have absolutely nothing to do with them and what they do :)

Not to say that we're some sort of Church Congregation over here at BitStarz, but yeah, I understand why people think we might be connected as a company and I wish I could help.

Olle
 

abuyang

Registered User
Joined
Aug 5, 2019
Location
Lanna, Thailand
Hi man!

You're not alone, haha. We sometimes get complaints about what other Direx NV casinos do, and we have to go on lengthy discussions as to why we have absolutely nothing to do with them and what they do :)

Not to say that we're some sort of Church Congregation over here at BitStarz, but yeah, I understand why people think we might be connected as a company and I wish I could help.

Olle
Most probably you have the same support located in Belorussia as all other Direx casinos. "Habe absolutely nothing with them" is a sort of lie.
 

Ortmom

Newbie member
Joined
Jun 19, 2019
Location
Unspecified
I have a withdraw pending from an accredited casino and just received this request via email from the casino...
" A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture."

Is it just me, or is this an odd request? They said they need this image before they process my payout

That's pretty normal request. Many people use ids of random people to play so that's a way to see that the id is actually yours. It's embarrassing but what can you do...
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
That's pretty normal request. Many people use ids of random people to play so that's a way to see that the id is actually yours. It's embarrassing but what can you do...

Seems like such a easy thing to work around tho.

Crook -"Hey, im gonna need a picture of you holding your id to your face also"
Person lending id -"Ok"
 
Top