Novibet refusing to refund

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
there are some that only find a self excluded player when they attempt to deposit . ( different casino on the same licence ) . not sure what they check on that occasion that is different to sign up .
Can't really understand why the UKGC don't have a uniform approach to verification other than they need to do something in 72 hours. One casino might ask you for ID, Letters, Bank Card scan, proof of funds etc. Whilst another seemingly does nothing but a "softcheck" in the background to check if someone is of legal age to gamble. Very bizarre approach and open to abuse.
 

slotter999

Dormant account
Joined
Oct 23, 2013
Location
UK
are slotsmagic no good then i thought they were the same company as playojo and lucky niki ?
only asking as i signed up to these last month
That is left to the reader to decide. But a 9.1 rating suggests they are only 9% from being absolutely perfect in every possible sense.
 

slotter999

Dormant account
Joined
Oct 23, 2013
Location
UK
Can't really understand why the UKGC don't have a uniform approach to verification other than they need to do something in 72 hours. One casino might ask you for ID, Letters, Bank Card scan, proof of funds etc. Whilst another seemingly does nothing but a "softcheck" in the background to check if someone is of legal age to gamble. Very bizarre approach and open to abuse.
It's not bizarre really. Softchecks cost money. Asking you to send in highly sensitive personal emails costs them nothing except the time to process the paperwork which can be artificially delayed for spurious reasons. Which of those favours the player you think?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

lukeju872

Banned User
PABnonaccred
PABnononaccred2
Joined
Apr 24, 2018
Location
England
Thought I’d share my update with everyone here. Turns out I discovered I had opened an account with identical details(other than email and phone number) three months earlier. This had a deposit limit of £10. I argued this limit should’ve been carried over to the new account as I registered with the same name, address and dob. They agreed and have refunded my deposits.
Happy with the outcome, just frustrating that they didn’t share this information originally.
 

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