Novibet refusing to refund

Thought I’d share my update with everyone here. Turns out I discovered I had opened an account with identical details(other than email and phone number) three months earlier. This had a deposit limit of £10. I argued this limit should’ve been carried over to the new account as I registered with the same name, address and dob. They agreed and have refunded my deposits.
Happy with the outcome, just frustrating that they didn’t share this information originally.
 

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