Good evening,
I am very disappointed with Novibet casino in terms of their ethics and their customer service. I have been allowed to deposit £400 on their casino, whilst already holding an excluded account with them and also being registered with Gamstop. I find this highly concerning that my Gamstop details have not been registered with them, when it has worked for every other site.
I emailed asking how this was allowed as it should have never been, with a fair course of action being that my deposits refunded. Novibet have been very unhelpful in this matter and simply replied with "Your details didn't match up with Gamstop and we can't discuss this matter any further as a business decision has been made not to refund you". They have also told me to discuss this matter with Gamstop, upon speaking with Samstop, they've advised me there is nothing they can do as my issue is with the casino. I find this answer from Novibet completely unacceptable.
I would be most grateful if anyone could shed some light on this matter.
I am very disappointed with Novibet casino in terms of their ethics and their customer service. I have been allowed to deposit £400 on their casino, whilst already holding an excluded account with them and also being registered with Gamstop. I find this highly concerning that my Gamstop details have not been registered with them, when it has worked for every other site.
I emailed asking how this was allowed as it should have never been, with a fair course of action being that my deposits refunded. Novibet have been very unhelpful in this matter and simply replied with "Your details didn't match up with Gamstop and we can't discuss this matter any further as a business decision has been made not to refund you". They have also told me to discuss this matter with Gamstop, upon speaking with Samstop, they've advised me there is nothing they can do as my issue is with the casino. I find this answer from Novibet completely unacceptable.
I would be most grateful if anyone could shed some light on this matter.