They can change betting limit's to individual accounts but can not give a proper play log of someone's account.
Same_Old...changing the betting limits on a player's account is not unique to 3Dice, and is totally irrelevant. However, the player logs are something else, and I do agree that any and all softwares should be able to provide a player with their logs upon request.
As to the fairness of the games, slots in particular...I agree with KK 110%. It is pointless for Enzo, or any other casino operator to come on here and make a statement that "our games are fair". It will take exactly the course that KK has predicted. Losing while playing slots is hardly a revelation, even for extended periods of time. If I played every day, I would lose also..way more than I wanted to, or could afford to. If you play slots long enough and for extended periods, you are going to lose. And you are going to run into "dry spells" where you won't even come close to winning for what seems like an eternity. Well, except for KK....he's some kind of "slot freak".
As to the 3Dice Blackjack, I also would like to see the audit results, and have spoken to Enzo about this myself (for myself).
If anyone is unhappy, unlucky, pissed off or feels that they are not getting a fair game....whether that be from 3Dice, RTG, MG, Rival, Crypto or any other proprietary software....then STOP!!! Stop depositing, stop throwing good money after bad. Complaining on this forum or any other, while it may help you to vent...is not going to resolve anything for you. The only way to really make a point is to stop giving a casino your business. Cut off the money supply, that's the bottom line.
I can also tell you that if the day ever comes when I truly believe that I am being ripped off, or that the games aren't fair/random/whatever.......I will no longer play. I won't post about closing accounts, and unless I have concrete "proof" and not just suspicion, I won't be posting that any software is rigged either.
Do I believe that online casinos have the ability to tweak their software if they so desire? Yes I do. But personally, I do not feel that anything has changed in close to 8 years of online gaming, not for me. If anything, the software has improved drastically. And I have never truly felt cheated. Bad sessions, long losing streaks, bad luck....yes. But cheated? Never. And I never forget the very large wins I've had also. In the end, it balances out.
Winbig said it best....it's discipline and money management.