Ninecasino deposit issues (Waiting for over 3 days for deposit to arrive)

[Spinaldo]

Hi

Withdrawal issues are a common occurrence in shady casinos, but in my 12+ years of online casino experience, I have never encountered such a ridiculous deposit issue.

I am currently on day 3 of waiting for my Skrill deposit to arrive to ninecasino.
After about 16 hours of waiting they said: We are here to inform you that your deposit is successful and will be credited to your casino account in a few banking days.



Fast forward 2 more days, after numerous complaints they once again replied by email:
Thank you for reaching out to us.
We are currently working on resolving the issue you mentioned. Please note that there is a glitch in our system, and we are diligently addressing it. We expect the issue to be resolved within a few banking days.




At this point I wish to just cancel the deposit, because I do not want to give them a single penny of my money, but of course according to them "cancelling is not possible" and "deposit has to be wagered 3 times" instead of one.

Has anybody else ever had to wait over 3 days (and counting) for a Skrill deposit to arrive? And is there anything I can do to speed it up? And ideally cancel the deposit?

 

[GourdFollower]

The situation with Ninewin is dire, I'm afraid. They don't respond to anything and many players are going unpaid.

Have you seen our Warning here?

Ninewin is not paying its players, refuses to resolve complaints

Regards,
GourdFollower
PAB Manager

[facepalm] Sorry, @Spinaldo, you said "Nine" not "Ninewin". There's been a lot of NineWin talk lately, so that alarm went off in my head.

 

[Spinaldo]

Usually I do my research before signing up to a new casino and casino.guru feedback seemed excellent. But this is not the first time that casino.guru ratings are dodgy.

Shame that I only now saw this warning.

 

[jasonuk]

The situation with Ninewin is dire, I'm afraid. They don't respond to anything and many players are going unpaid.

We've had this confusion before, I don't believe NineWin and NineCasino are the same.

While I would say that's good news, the actual news is far worse.

So in recent months, Curacao has been forced by the Netherlands government to clean up its act - which is causing somewhat of an exodus for those that think minimal regulation is already too much.

NineWin ran away from Curacao to Costa Rica. Costa Rica licenses are worthless, and it's staggering that game providers have sunk so low that they'll accept a meaningless "business license" to provide their casino games. They even promote that their licensing is hands-off, which is perfect for a fraudulent operation that will scam their customers - as sadly appears to be happening now.

NineCasino also ran away from Curacao... to Saint Lucia. Another Caribbean island with no gambling regulation, no oversight, no protections. A website that is so confident in its Terms and Conditions, that it uses browser tricks to try and stop you copying them...

A review site claiming a Curacao license has "high safety" is blatantly lying to you - and it doesn't even use that anymore since it moved to Saint Lucia.

Players need to be incredibly careful because there will be a lot of "out of date" reviews (although I wouldn't give them benefit of the doubt, it's often deliberate) lulling players to playing on a site in one jurisdiction, and they're actually playing in another. This has even happened in regulated markets where a player thought they were playing on an MGA-licensed casino, but the casino had moved and was processing bets in Curacao.

The question is what to do next. If you wait and hope they credit the money - you still have to wager it and then potentially do the same song and dance when you withdraw. Alternatively, you could contact Skrill for advice - but be aware the moment any kind of chargeback is initiated will pretty much guarantee the casino will stop responding to you.

Good luck getting it sorted!

 

[maxd]

While it’s true that NineCasino and NineWin are not the same — NineWin being a star candidate for the Worst Casino In Recent Memory Award — the truth is that NineCasino has nothing to brag about either:
NineCasino - Help needed - Casinomeister Forum
Ninecasino scam - Casinomeister Forum
NineCasino Withdraw Issues - Casinomeister Forum

That plus a couple of PABs they saw fit to completely ignore doesn’t say “play here” to me.

- Max

Later: Just saw that @jasonuk has eloquently elaborated on exactly the same point, missed that while I was composing this post.

 

[Spinaldo]

Thank you for a detailed response.

I already contacted skrill about 12 hours after the deposit.

Unfortunately despite skrill saying they aim to respond within 24 hours, its been 2 days without a reply.

At the end of the day, 150€ is not a huge sum and wont affect my life, but its a matter of principle.

Currently all i can do is report ninecasino fraudulent activities in as many channels as possible

 

[conker]

It may not be a huge sum of money, but it's still incredibly annoying.

I would go easy on flaming them at the moment if you have any hope of getting your money back. Better to give it a couple more days at least.

It's also another reminder of why regulation is important.

 

[bamberfishcake]

They even promote that their licensing is hands-off

Not seen much information on the Costa Rican licence. Would like to see this though Can you point it out if you can remember where you've seen it?

Can't see how casinos survive longer than a few months playing these games. Payments of any form in any jurisdiction should run like clockwork.

To your point @conker While I think regulation has its benefits, that depends entirely on the rules and enforcement thereafter.

Most of it neglects the people it claims to protect and serves the needs of the business.

 

[maxd]

FWIW there is very little info on the Costa Rica “license” because there isn’t much to say. It’s a business license, “like a shoe store or ice cream cart” as I believe Bryan used to say.

A few years ago I’d had enough of the "license with no license info” foolishness and spent the better part of a day digging like a mad badger to see what I could find of any substance. Bugger all as it turned out, misdirections to offices above a defunct beach hotel and so forth.

The end result was what I already knew: there is — or at least was — absolutely nothing to a Costa Rica license other than a business registration and “official address” that can be anything with a mail slot.

The truth is that Costa Rica as a “licensing jurisdiction” would have disappeared into ignominious obscurity — as it was busily doing these past 10 years or so — if it hadn’t been for the changes in Curaçao licensing in the recent years. The tightening of the belt in Curaçao — so to speak — has a number of licensees looking for a new home and Costa Rica is more or less a stone’s throw away (1600km/1000m) so hey, why not there? And voila! Costa Rica became a thing again, through no meaningful effort of its own.

- Max

 

[jasonuk]

This is probably the sanest take I've seen on it (link mangled to avoid SEO spam) - obviously they are selling a product, but also somewhat upfront on the positives and negatives of such a license:

hxxps://fastoffshore.com/<remove>offshore-company/<remove>costa-rica-gambling-company/

So a few thousand dollars and a couple of weeks of minimal due diligence... and then you've got a business license ready to sign up to game providers willing to offer their products to anything with a pulse.

Furthermore:

• the article suggests archaic Costa Rican law appears to treat internet transactions as non-domestic - which could remove a lot of regulatory "hurdles" (protections)
• with no gambling regulator (as @maxd mentions, floated a decade ago but then shelved) it means businesses are "self-regulating", and oversight could be as trivial as reviewing the annual accounts.
• minimal requirements on physical footprint, funding and owner visibility (ownership details are on a private register) - meaning something goes wrong and in a blink of an eye they have vanished into the night with little recourse.

If people thought "The Shed" in Curacao was bad... this is a whole division worse...

 

[Guntis]

Perplexity gave a pretty OK response about Costa Rica's gambling license, that it does not exist... lol



So for players, this means:

- No legal recourse
- No official player protections
- No dispute resolution processes
- No responsible gambling tools
- No fairness checks on games
- etc

These here break it down all in detail, but you need to look from the player's point of view as they are a business that helps with getting this license:

gofaizen-sherle.com/gambling-license/costa-rica

 

[thr0b]

Ninewin is operated by a different company, but Nine and Cryptoleo are the same operation.

Each site is just a reskin however.

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Almost certainly the same people involved in all three.

I used Cryptoleo on and off for a couple of years with no issues (and in fact an incredibly positive experience), but the slow deposits of actual currency has been an issue for a few months, apparently. Crypto deposits generally appear within half a hour or so still. They also switched off weekend withdrawals around the same time, dropped a bunch of providers (notably Hacksaw) and cut RTP to 94% in the main.

There was a spate of some withdrawals being extremely slow to process for some people - longest I waited was 24 hours, but people in the chatroom were complaining of waiting for days.

I suspect they’re in financial trouble - their excuse for no weekend withdrawals was that banks weren’t operating at the weekends - which shouldn’t be an issue if you have a cash balance.

So at the moment, though I’ve had a positive experience with Cryptoleo (two free no deposit wins of €1000 with 1x wagering paid out within minutes), I won’t be playing there for now. Apart from freebies. I’m not made of stone.

 

[Spinaldo]

Status update from my side (Thread creator)

After 5 days my Skrill deposit finally arrived. But issues didnt end there.

The deposit should have arrived with the 100% welcome bonus, but of course it didnt. According to their CS, they said that I didnt activate it, but I am certain I did. They said they will let their "specialists" investigate (at this point nothing surprised me anymore).

Fortunately that investigation took "only 24 hours".

After 6 days I was finally ready to play. Ideally I would have loved to withdraw immediately and not give them a penny of my money, but at ninecasino, the deposit needs to be wagered 3x instead of 1x .

Ended up losing it all, never ever going back to ninecasino.com