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Hi,<br />
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Thanks for your replies, obviously anything is better than "the house takes all", so although I'd be disappoined to not get my winnings, at least I'll get my deposits back.<br />
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<b>It is concerning that if I did not withdraw, they might not have batted an eye lid</b>
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I don't think you have to worry about getting the deposits back, when this is the whole story. This is in my opinion one of the best places that opened it;s doors in the last decade.<br />
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P.M. the rep here Eric, who will most likely be able to speed things up or have some info for you as soon as possible,.<br />
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I know that other casinos check for duplicate accounts or accounts within their "group" when you sign up (I know this because I used to be a software developer for a betting company / online casino) - it's hardly rocket science.<br />
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I'll post here how I get on...<br />
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Thanks again,
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There certainly are duplicate account checks, but this normally does not actively check for past exclusion, or signs of problem gambling, that check is very basic, and will only act to filter out name's emails and such, to prevent people from opening more than one account in the same Casino, not to stop them from registering in more then one casino of the same group.<br />
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(If I went to a land-based casino, self excluded for 6 months and went to another casino 'brand' in the same group 5 months later and won, would they be allowed to confiscate all my winnings or just give me back the money I staked??)
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Can't speak for worldwide law, but if you would have here in Holland, then yes, you would not be allowed to enter the casino. Here you are not just allowed in, you "sign in" much like online, just without the password: Instead you use your pass-port<img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> y<br />
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You even pay an entry sometimes. When you would exclude yourself, then no longer will you be able to play anywhere throughout the country. Of course there are always shady places, where people still could go anonymously, but at least the official casino's work like that.<br />
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In regards to the bold printed sentence:<br />
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I do understand your pain, it's a huge bummer, especially since you didn't know, or so you said, that you were excluded in a sister...however, the casino has to comply with these regulations, as the U.K. seems very strict on responsible gambling, and @ you and a few other posters, it may seem that casinos follow a trend, and only at point of cashout, but the simple fact is that the UKGC has only recently activated this strict regime, and it's logical that casino's start their KYC checks, which are far more thorough then the aforementioned duplicate account checks, and those do actively seek for problem gambling signs etc.<br />
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Also note that these checks MUST be done, at the latest when a customer has withdrawn or deposited 2000 i believe, maybe 2500, anyway, this would cover your withdrawal.<br />
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The reason why casino's often wait with these checks, is also quite understandable, although not optimal for the customer..But, it's how things stand at the moment, and there's little more to say further.<br />
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EDIT:<br />
As you see, Eric is a great guy, guess we both know that now<img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /><br />
Great solution i.m.o., and i agree that it would be a pity if you weren't allowed to play there ever again: i am not yet familiar with the new UKGC policies to the letter, but if there is a way, then you may want to consider giving it a go.. maybe a written letter from a notary with a clinical statement of full metal health? <img src="/forums/styles/default/casinomeister/smilies/tongue.gif" class="smilie" loading="lazy" alt=":p" title="Stick Out Tongue :p" data-shortname=":p" /> just joking but you get what i mean> Anyway, good luck with your future gambling,</div>