Hi,
(This is my first post, so go easy with me!)
I opened an account last night with Next Casino (from a banner on this site) and made some deposits.
I received bonuses, but used all of them up before depositing again.
I managed to get my balance up to £2,400 (I had deposited quite a bit to get this far - about £1K) so I decided to pay out.
This morning I get the usual request for documentation which I sent.
I then received a welcome 100 free spins which I played.
About an hour later, my account had been closed.
I contacted support by e-mail by replying to the earlier e-mail they sent me...
Me > How come my account is blocked? Will you still pay my winnings?
Reply > Hi,
it seems that you have self-excluded yourself from another enitity in our network. Under the rules of the UKGC we need to close your account here too. We have checked with the platform provider and will get back to you as soon as we get a reply.
Kind regards,
Mark
I didn't realise that I had excluded from another casino in the group.
I have been waiting for about 8 hours for a response, hopefully I will get one tomorrow, but I was wondering what could happen in this situation.
I can really only see one of three things happening:
1) They steal all of my deposits and don't pay me out anything. This would obviously be totally unacceptable
2) They pay back my original deposits. Again, this would not be acceptable because if I had lost, I wouldn't expect any of my money back.
3) Full payment of winnings - account still gets closed.
Has anyone else had this problem before?
Thanks,
-B
(This is my first post, so go easy with me!)
I opened an account last night with Next Casino (from a banner on this site) and made some deposits.
I received bonuses, but used all of them up before depositing again.
I managed to get my balance up to £2,400 (I had deposited quite a bit to get this far - about £1K) so I decided to pay out.
This morning I get the usual request for documentation which I sent.
I then received a welcome 100 free spins which I played.
About an hour later, my account had been closed.
I contacted support by e-mail by replying to the earlier e-mail they sent me...
Me > How come my account is blocked? Will you still pay my winnings?
Reply > Hi,
it seems that you have self-excluded yourself from another enitity in our network. Under the rules of the UKGC we need to close your account here too. We have checked with the platform provider and will get back to you as soon as we get a reply.
Kind regards,
Mark
I didn't realise that I had excluded from another casino in the group.
I have been waiting for about 8 hours for a response, hopefully I will get one tomorrow, but I was wondering what could happen in this situation.
I can really only see one of three things happening:
1) They steal all of my deposits and don't pay me out anything. This would obviously be totally unacceptable
2) They pay back my original deposits. Again, this would not be acceptable because if I had lost, I wouldn't expect any of my money back.
3) Full payment of winnings - account still gets closed.
Has anyone else had this problem before?
Thanks,
-B