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Neteller inconsistencies

Discussion in 'Online Casino and Poker Complaints - old section' started by Bruno712, Apr 12, 2004.

  1. Bruno712

    Bruno712 Banned User

    Occupation:
    semi-retired
    Location:
    Boston, MA
    Has anyone else run across this?

    While waiting 12 days for $400 to clear my Neteller account, I received this message on the "Raise My Limit" Instacash page (I'm paraphrasing), "In order to raise your Instacash Limit to $7500, an additional $400 in Instacash deposits must clear your account." When the $400 did clear, along with an additional $3600, I got this new message:

    "You are now eligible for higher instaCASH limits. If you would like to raise your instaCASH limits to $5,000.00 per week, please email This email is not visible to you., and type "Raise My Limits" in the subject line.

    Please include your 12-digit NETeller Account ID in the body of the email. A NETeller security agent will review your account upon receiving your email. You will be notified by email if your application is successful. Your Limit will then be raised within 1-2 business days."

    Hmmm...

    I'll save you the time, Grandmaster, and say up front that the violations I am about to sight are against FTC regulations in the USA. I haven't a clue what the UK or the rest of the world allows. But, here, where I live, where I do business, a company cannot advertise one thing and do another. It cannot set forth prerequisites for qualification and, when those prerequisites are met, change the rules. It is tantamount to bait and switch! Does anyone remember Green Stamps? One other thing I discovered when trying to make a withdrawal. Neteller claims to charge a fee of $2.00 when using your Neteller debit card. However, if you look further (and you have to begin the withdrawal process to be told) they actually charge the greater of $2.00 or 2.9% of the withdrawal!

    I don't know if Neteller monitors this site, but if they do, I would love an explanation. I understand that they are the fastest game in town. And I have never had an issue with them other than the '12 days to clear incident' which they explained to my complete satisfaction. But, the aforementioned practices are unacceptable.
     
  2. jpm

    jpm Dormant account

    I think maybe that 7500 instacash limit was a monthly limit, and now they are offering you a higher weekly limit, which would be about 20K/month.
     
  3. hhcfreebie

    hhcfreebie Dormant account

    Occupation:
    research
    Location:
    USA
    Thanks for the heads up.
    2.9% is way too high to use a debit card, most debit card only charge 1-2 dollar per transaction.
    Why do you want to use instant cash? If my memory serve they charge a huge fee when you use it. (8.9%?) Will the casinos cover the fee for you? If they don't I'll loose a lot of money before I even place a bet, that's totally crazy IMO.
    Why not use their EFT? It's totally free and you can get your money in 5 business days.
    Every little bit help, maybe the extra $20 you saved will hit the jackpot for you. :thumbsup:
     
  4. Bruno712

    Bruno712 Banned User

    Occupation:
    semi-retired
    Location:
    Boston, MA
    When using it from the casino cashier, there is no charge to the player. But thanks for the info on the EFT thing.

    And the Instacash limit is a weekly (7 day) figure not a monthly figure. I was already at $3000/wk. They were going to raise it to $7500/wk. before they suddenly changed their website message.
     
  5. Clayman

    Clayman Dormant account

    Location:
    Pennsylvania, USA
    That's what I do too. Put $10K in Neteller and then every month or two move $5K back to checking. Alot less activity in the checking that way.
     
  6. jpm

    jpm Dormant account

    Definately use the EFT method. I actually get it in my bank account in 2-3 business days. Its like clockwork, and free!

    On the instacash limit thing, it really seems to me that you're making a mountain out of a molehill here. Were you somehow damaged by this apparent change? Maybe they are really doing a favor by limiting it to $5k/week. Anyone wagering that kind of money better not really need money to live on since we're talking $260,000/year at $5k/wk or $390,000/year at 7500/wk. I certainly don't know anyone in that category.
     
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    If this is a hypothetical enquiry I would suggest contacting Neteller direct and get it straight from the horse's mouth - Bryan has a number for Neteller complaints that is responsive.
     
  8. jinnia

    jinnia Dormant account

    Occupation:
    Lady of Leisure
    Location:
    Bite, ME
    Is that e-mail a legit one from Neteller? I don't understand why you'd need to put your Neteller account number in your e-mail to them. They can get that just by your e-mail address.
     
  9. tim5ny

    tim5ny Quit Gambling

    I agree JPM! If five grand a week isn,t enough......then WOW!!!!
     
  10. Bruno712

    Bruno712 Banned User

    Occupation:
    semi-retired
    Location:
    Boston, MA
    On the instacash limit thing, it really seems to me that you're making a mountain out of a molehill here. Were you somehow damaged by this apparent change? Maybe they are really doing a favor by limiting it to $5k/week. Anyone wagering that kind of money better not really need money to live on since we're talking $260,000/year at $5k/wk or $390,000/year at 7500/wk. I certainly don't know anyone in that category.
    __________________
    jpm



    JPM,

    Let's say I discovered some last minute info about a player, game condition, etc. it would do me no good to use the EFT aspect of Neteller if I wanted to get down heavily at the last moment. And that is exactly what happened on Sunday. No biggie. And I wish you hadn't told me how much I wager in a year.
     
  11. jpm

    jpm Dormant account

    Lol, sorry about that! I know all too well that sometimes ignorance is indeed bliss.
     
  12. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    Another thing that I noticed about neteller is that casino can take money
    from your account without asking you first. No email, no notice, no nothing!
    I have one time casino made a mistake by putting some money into my
    account. They took it right out on the next day. Nobody said anything to
    me, not neteller, not the casino. They just took the money. What is stopping
    some rogue casinos from using our neteller accounts as ATMs?

    I know in this case that it was a mistake but not telling me about it at
    all is troublesome. If I have not the presence of mind, I might have overlooked
    it altogether. Some casinos might take a few tens here, a fews tens there
    to stuff up their bottom line if we don't start checking the ins and outs of
    our accounts.
     

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