NETeller Deposit Problems Bella Vegas, Jupiter Club Etc.

[BJesus]

When I try to deposit using NETeller I get the message below at Bella Vegas, Lake Palace, Jupiter Club and Grand Bay.

"We have experienced a problem processing your transaction. Please try again later or contact our customer support desk"

The casino have told me to check with NETeller so I confirmed was working by using at a different Microgaming casino.

NETeller has been removed as a deposit option in the past but this problem was resolved.

This new method of blocking NETeller deposits is worse and dishonest as it states a technical problem that does not exist.

 

[Macgyver]

Be sure that that money isn't disappearing from your NETeller and then not showing up in your casino account.

Reports of that nasty business (it's only happened to me once, maybe twice, though) have been floating around for the past few months.

Vigilance is key ...

 

[Mousey]

I'm getting that message today also... and it's also happening at the same 2 casinos that had the 'disappearing' NETeller option. The option is now there, it lets me go through the motions, but when I click Finish I get the "We are experiencing... blah blah" No money has been taken out of my NETeller account when this happens today. This is different from the usual "technical difficulty" NETeller message I've occasionally experienced at MG casinos.

If it weren't for this mystery of their chronic NETeller 'glitches', I'd not be bothering with these Grand Prive casinos at all -- because for some strange reason I'm beginning to think they just don't want my money anymore.

Thread about the miraculously disappearing and reappearing NETeller option: https://www.casinomeister.com/forums/threads/mg-casinos-selectively-disabling-neteller.9118/?t=9118

 

[Dirk Diggler]

I have no doubt that these lot are doing this intentionally.

Is it just a coincidence that the two casinos in their group that I'm in profit with don't allow me to deposit via Neteller, whilst the other two I'm down in do?

I don't think so somehow

 

[scrollock]

If it weren't for this mystery of their chronic NETeller 'glitches', I'd not be bothering with these Grand Prive casinos at all -- because for some strange reason I'm beginning to think they just don't want my money anymore.

Thread about the miraculously disappearing and reappearing NETeller option: https://www.casinomeister.com/forums/threads/mg-casinos-selectively-disabling-neteller.9118/?t=9118

no need to think, the reason why they are doing it is because they dont want your business

I have no doubt that these lot are doing this intentionally.

Is it just a coincidence that the two casinos in their group that I'm in profit with don't allow me to deposit via Neteller, whilst the other two I'm down in do?

I don't think so somehow

they also do it if you take up bonus promo at any of their casinos, i.e. take a reload at 2 of their casino, dont take take a reload at the other 2, you will find the 2 that took a bonus will start having its neteller doing these various strange things

 

[little_issue]

Same here......mysterious "problem" with Neteller. Also had the option removed previously.

Strange how the problems come a week after making a nice profit at Bella Vegas with their 50/155 Friday promotion last week.

I gather this is on all month although obviously wont be able to receive this due to their neteller "problems"....co-incedence? I think not.

Good ploy that though....offer a 300% bonus, send you an email about it and then stop you from depositing.

If they dont want you to play why dont they have the balls to say so?

Instead they choose to hide behind these technical problems.

Dont know about anybody else but I reckon I would call that being a little bit pussy......

 

[Dewberry]

I've also been unable to deposit by Neteller at Jupiter and Lake Palace for the last 2 days I've tried (get the same error message) and I haven't previously won a great amount at either one.
Very strange!

I never had the problem like some of you did with Neteller function being removed from my deposit methods and then being put back, so I don't think that has anything to do with it.

Thankfully, the funds haven't been deducted out of my Neteller account.

 

[schankwart]

A week or so ago they drastically reduced my table- and betting- limits and are not answering my question about why they have done so.
Apparently something is happening there.

 

[kmartinusa]

I've go a pretty fair guess as to what the real story here is.

I am still waiting for someone with more personal contacts to get an official explaination...I don't like to create waves, but it's fairly obvious to me that these are business decisions and not technical glitches.

The only thing that pisses me off about this whole thing (and I'm not easy to anger) is the lying.

I hate deceit. The only reason why an online casino can get away with this crap is because they are not accountable to any real authority and players are somewhat disconnected. This forum and this thread don't count as players being connected, because only a hundred or so of us will ever even read this thread.

If Harrah's or Bally's or whoever started lying and misleading, word would spread like wildfire and they'd be out of business.

Kevin

 

[freakin]

Same problems here. Deposited for the 50/155 promo two weeks ago and made a tidy profit (cosmic cat loves me). When I tried to redeposit for it this past Friday I had the same error.

I have no problem with a casino saying they don't want my business, but at least come out and tell me.

Freakin

 

[Mousey]

Exactly!

I have no problem with a casino saying they don't want my business, but at least come out and tell me.

That's my feelings exactly.

Are we all simply paranoid? What's the saying? -- I may be paranoid but that doesn't mean they're not out to 'get me'.

Is this a new technique for 'reining in' players? Has this sort of thing happened at other MG casinos? It also bothers me that they seem able to fiddle with the banking software in respect to specific player accounts so easily. And I can assure you that the few of us who have posted here are not the only ones who have encountered these two mysterious NETeller "glitches" in Grand Prive casinos.

The continued silence of this casino group in regard to this problem is stunning.

 

[The Dude]

...The continued silence of this casino group in regard to this problem is stunning.

They emailed me about three weeks ago about this and I forgot to post it:

During the period 13th July to 16th August we were notified by players of problems they were experiencing when they attempted to purchase via Neteller. We looked into and addressed what appeared to be technical causes and from around 17th August all possible faults seemed to have been rectified, as we received no further complaints. Then again, from approx 5th September, additional such notifications were logged with us by players, however over the last few days we have not had any more...

Perhaps some of us are getting a bit paranoid

 

[kmartinusa]

Perhaps some of us are getting a bit paranoid

Casino Grand Bay sends some pretty good weekly offers, the most attractive offer to me is the 100% match that I get each Monday. In order to qualify, I must have deposited and played $50 within the last thirty days. Only after depositing and playing without a bonus may I deposit again and claim the emailed 100% match offer. The rules allow nothing but slots, so I certainly don't expect and have by no means profited doing this. I look at this offer as a way to stretch my fun as I usually only play video poker.

This problem, at least in my case, first appeared sometime in July or August, after I had followed the rules by depositing twice and then claiming the offered bonus. I logged a week later, the following Monday, to deposit again and claim another offered bonus only to find that I couldn't deposit.

About a month later (August or September), the problem disappeared, so I assumed casino innocence and that the technical glitch was over.

I again followed the procedure of depositing and playing without a bonus offer and then responding to another Monday match offer. The third time that I tried to deposit and play I again found Netteller disabled once again.

Point is that it really looks like an effort to limit the number of bonus offers during any one thirty day period that I can take part in.

I'm not paranoid at all, and wasn't even suspicious...Until the same sequence of events happened twice in a row, and there was no answer from anyone at the group. We had no idea that you had indeed heard from them three weeks ago.

Oh, yeah...Almost forgot. Coincidently, after the second go-round and after making a number of inquiries, I was finally told that I had reached my bonus quota or limit or something like that. I still get offers almost daily from them!

If someone who was affected wants to try again, be my guest. I'm no hardass, but I'm out. The only reason why I'm still even following this is that I kind of volunteered myself a couple of months ago by asking casino support directly. If you will recall, I even kind of defended them at first.

Thanks for looking into this for us, Bryan, I appreciate your time and effort!

Kevin

 

[spearmaster]

By the way, for those of you complaining about customer support not responding, it might surprise you to know that I have not gotten a response for weeks - despite copying management on my own issue as well (the casino won't let me log in with the password I know is correct!).

I have this distinct feeling something strange like an email filter is erratically bouncing emails, because until now I have never had any problems reaching them.

 

[Mousey]

During the period 13th July to 16th August we were notified by players of problems they were experiencing when they attempted to purchase via Neteller. We looked into and addressed what appeared to be technical causes and from around 17th August all possible faults seemed to have been rectified, as we received no further complaints. Then again, from approx 5th September, additional such notifications were logged with us by players, however over the last few days we have not had any more...

Thank you, Bryan.

However, for days and days, I haven't been able to deposit at the same 2 casinos which also had the disappearing NETeller 'glitch'. I can go through the entire deposit process, click 'Finish', then receive the error message mentioned in the first posts of this thread. I know of no less than 4 persons (other than myself and those who have posted here) who cannot deposit at one or more of these casinos using NETeller.

To paraphrase... Houston, we still have a problem.

RE: the max bonus allowed at these casinos... It used to be $1000 per month. I haven't had the time or patience lately to see if I could find this particular in their current T&C.

 

[BJesus]

Ive contacted NETeller PR about this.

They were most upset that people are getting the message problems with NETeller when they know of no problems. I explained that this was a tactic they use without knowing about the bonus quota statement above which confirms my fears.

NETeller replied to me having investigated this and told me the casino assured them all problems were fixed. Tried to deposit last night using NETeller same error. They are telling lies and getting away with it.

Have replied to NETeller informing them of these lies and also mentioned that click2pay seems to work and I may have to consider switching.

Please Grand Prive if you read this start telling your players they have had too many bonus's rather than destroying NETeller's reputation and using deceitfull tactics.

 

[schankwart]

Good post, BJesus.
They are upsetting me now as well. I have been a loyal player with their group of Caisnos for quite a while and gained VIP status. Now though they chose to only respond on certain emails and are ignoring certain messages completely.
-A very strange and uncommon behavior for a Microgaming Casino.

 

[largeeyes]

I got these errors too. But I had no problem depositing via Firepay.

 

[Mousey]

I was finally told that I had reached my bonus quota or limit or something like that

This wouldn't surprise me except that: 1. I've had more bonuses at CGB than the other 2 casinos were I can't deposit combined, and I can still deposit at CGB. 2. On another forum I read where another player states that she was told by support that the problem was because MicroGaming had disabled her NETeller, and at another time she was told that they didn't know there were players having problems, and yet another time she was told to contact NETeller about the problem.

Curiouser and curiouser.

 

[kmartinusa]

Thank You, BJesus

Thank you for taking this to a source that I would have never thought of to elevate this to. You are brilliant for just asking Netteller what's the deal here.

I think that your inquiry speaks for itself. I'm really interested now in the newest response from the group.

My guess is more silence.

Kevin

 

[bonustreak]

I have sent this thread link to my contact at the casinos, hope to hear back or see him post here by Monday.

 

[BJesus]

Still no resolution to this problem?

 

[Mousey]

I managed to get a NETeller deposit at Jupiter go through late last week as a test. However, I still cannot use NETeller at Bella as I still receive the following error message:

We have experienced a problem processing your transaction.
Please try again later or contact our customer support desk

I really don't know what the problem is... If they've deliberately blocked our NETeller due to too many bonuses they should tell their VIP customer reps because I got a nice N/D birthday bonus last week along with a 100% match bonus offer on my next deposit. Also received a happy anniversary email today from Bella. Been with them 2 years. Doubt I'll receive the usual anniversary bonus as I haven't been able to deposit for most of the last 3 months.

 

[Ding Dong]

Please wait for a site operator to respond.
You are now chatting with 'dean'
dean: Hello, you have reached casino Support. How may I help you?
*****: Hi Dean. I am trying to deposit 500 via NETeller but it says u are experiencing a problem.
****: Well
dean: One moment please
******: And, I havent got the 50 bonus that Ornella said I would have received
dean: Thank you for waiting. I'll be with you in just a moment.
dean: I will be right with you.
dean: I am just checking on this
dean: Please bear with me
****: ok
dean: I'm sorry for the delay. I'll be right with you.
*****: lol
dean: Hi, I can see no problem with your Neteller account and no reason for this transaction not to go through
dean: Have you spoken to Neteller in this regard?
*****: The transactions are not reaching NETeller. They are not being sent by yoursleves
dean: Did Ornella mail you about this $50 bonus, if so please forward that mail on to us at [email protected] so that we may look into why you have not received the credit
*****: If they are, u will have an NT ***** reference regarding this
dean: I am busy looking into the Neteller issue, one moment please
*****: ok
dean: I cannot see any attempted purchases for Neteller, when did you try to make these purchases
dean: ?
*****: About 5 mins before this conversation
dean: o.k one moment please
dean: Have you been verified by Neteller?
*****: LOL
*****: Ive got \19,000 in NETeller so yes
****: Just found this on Casinomeister
*****: https://www.casinomeister.com/forum...t-problems-bella-vegas-jupiter-club-etc.9808/
*****: Doesnt seem as if its a problem my end
dean: We have had some problems but they are unable to pin point them as they are different for different players
dean: I can see no problem that should prevent you from purchasing
*****: It seems by the postings on Casinomeister if you win, you cant deposit
*****: So will u manually deposit the money via NETeller
dean: It is not possible for us to do that unless the transaction was timed out. Please try a smaller amount than $500 see if perhaps that works.
****: Yes, but I have been offered a 500 match deposit on my next deposit. If I deposit less, u will just say I havent deposited enough. Even though I want to deposit 500
*****: If I manage to deposit the 500 in smaller amounts, will I be credited the full bonus as offered
dean: Yes I will ensure you are credited the full amount should you be successful in depositing the $500 in smaller increments
****: Wont even let me deposit the smallest amount of 20
dean: I will be right with you.
dean: Sorry David I am just checking on your account
*****: no prob
*****: lets get this sorted
dean: Will do my best to try and resolve this I can assure you there is no reason for us not to want to let you deposit
dean: GIve me a minute please David
*****: Glad to gere it
*****: here, not gere
*****: You are a Neteller Merchant YES
dean: Yes
*****: Well, if you give me your merchant transfer code, I can transfer the money too you
dean: I have been checking your live transactions and cannot see any attempted purchases, rejected or otherwise
dean: I will see if I can get the code.
*****: TRUST ME, there has. 3 for 500 and 1 for 20
dean: Only our finance desk has these details, and us lowly support staff do not have access to the details
dean: Are you running any firewalls or anti-virus software?
*****: So I cant deposit
*****: No, none at all
dean: One moment I am going to call one of our people at home if you would give me another minute
dean: Thanks for your patience David
*****: ok
dean: Thank you for waiting. I'll be with you in just a moment.
dean: Are you trying to deposit at Bella Vegas
dean: ?
****: yes
dean: I'm sorry for the delay. I'll be right with you.
dean: I can see no reason for this not to work, I will be forwarding this to our finance person so that he may investigate this issue and get back to you as to why this is happening. I do apologise.
*****: ok
dean: I have sent the mail.
*****: So nothing happening now no
dean: Please expect a reply soon
dean: Sorry David, I cannot locate any reason for this not to go through, the only other thing I can suggest is reset your P.C and try again or alternatively delete the casino and redownload
*****: While we have been chatting, I have downloaed the Casino on my laptop via a dial up connection
*****: I registered as an existing user and tried to deposit
*****: I got the EXACT same response
****: It cannot be at my end
****: Im afraid
dean: Thank you for waiting. I'll be with you in just a moment.
D Williams: no prob
dean: I'm sorry for the delay. I'll be right with you.
dean: Hi David I have checked with everyone of my colleagues and we can see no reason for this to occur
****: oh deer deer
****: Please dont take this as being disrespectfull dean as I believe you have tried to help BUT
*****: there is a posting on casinomeister 3 pages long about other people experiencing EXACTLY the same situation
*****: Someone MUST know what is happening
*****: Its been happening on accoutn for 3 months
dean: The one person who deals with all this stuff and unfortunately he has left the office and I was unable to contact him on his cell
*****: When is he back
****: please
dean: I have sent that mail to him and requested he gets back to you asap
*****: ok, thanks
dean: No problem



Must agree with other posters I cant see the point. They offer me a 500 100% bonus but dont want me to have it

 

[casinoplayer658]

Wow what a pain in the ass. Sometimes I think it is better off to just gamble in a real casino, LOL

 

[schankwart]

Apparently this group has lowered their betting limits for -all- players.
Is anyone still able to play $5 Video Poker at any of their Casinos? -This is not really giving me a great impression...?

 

[scrollock]

they are now playing this stupid trick on credit cards, i played last night but coulnt deposit via neteller as expected, so used my credit card, only for it to be rejected. ive contacted my credit card provider and they have confirmed to me that no request for funds was made to my CC last night, i.e. it was the software that rejecetd my card not my CC company.

 

[schankwart]

This is all not making any sense to me unless... A new manager has stepped in this company.

 

[Mousey]

We have experienced a problem processing your transaction.
Please try again later or contact our customer support desk

I'm sick of that message! The small NETeller deposit I managed to get processed through at Jupiter last week was a fluke. I cannot deposit at either Jupiter or Bella. I have begun receiving their promo emails again. I made a deposit at Lake Palace a couple of weeks ago, but now cannot get a deposit to go through. I can still deposit at Casino Grand Bay.

The banking software is the key to the problem. The deposit never gets past the casino software. NETeller sees no attempted transaction on their end.

I've been a regular depositor at this casino group for 2 years. I've always been fairly well pleased with their customer service. However, I'm dogging this problem more out of bull headedness than loyalty. It's quite a puzzle. If it's deliberate, just tell me 'Shoo! Go away! We don't want your action.' If it's truly a technical problem, then they need a new technical staff as this is a problem (in its various mutations) which has gone on for months.

 

[Dewberry]

I'm still experiencing the same problems. A couple of weeks ago I couldn't deposit by Neteller into Lake Palace, then last week I could. Haven't tried it since.
Opened an account at Grand Bay a couple of days ago and get that same Neteller message - can't deposit there.

I haven't been winning much or receiving bonuses so it can't be that.

 

[Mousey]

I've just read at another forum that this is supposedly a MicroGaming issue. A problem with the software.

But I say again, if this is MG/software problems, why doesn't it crop up at other MG casinos? Why only at Grand Prive?

If someone has a good contact at MicroGaming would you please be so kind as to check with them about this NETeller problem? I'm just a player, maybe someone who is 'inside' the gaming industry can find out more info. Please?

:notworthy

 

[texas hooters]

This is all not making any sense to me unless... A new manager has stepped in this company.

Bingo !

 

[solring]

Email that I received Friday night after speaking with a support person on the phone that asked me to take screenshots of the error and send to him...

Thank you for your correspondence, highlighting the problems you are
currently experiencing purchasing with Neteller.

Although we are aware of the problem, we have not yet been able to
establish the cause of it.

Technicians from Casino Grand Bay and all related parties have been
working feverishly to rectify this unfortunate situation.

We are confident that a solution will be forthcoming in the near future.

 

[sdaddy]

We are confident that a solution will be forthcoming in the near future.

I'm not.

 

[largeeyes]

I'm not.

LOL. How true.

 

[Mousey]

Just in case there's someone left who cares about this NETeller problem at Grand Prive...

This weekend I was able to make a NETeller deposit at both Bella and Jupiter, for the first time in months. I haven't tried Lake Palace, but I never played there much anyway.

I received no email saying the problem was 'fixed'.

YMMV

 

[The Dude]

Just bumping this thread up because I'd like to know if anyone is still having problems with this.

mousey
bjesus
largeeyes
kmartinUSA
vixen
scrollock
dewberry are some of the members who indicated that they were having problems. Scollock mentioned he had the problem with his credit card as well.

Some input here would be great - thanks!

 

[Dewberry]

I haven't had any more problems depositing with Neteller at Lake Palace or Jupiter Club lately, but when I signed up with Grand Bay, after I thought the problems had been sorted out, I didn't deposit because the Neteller wouldn't work - got the old error message.

Haven't tried it again as I found other casinos that I like better; they are in the Jackpot Factory group.

 

[sdaddy]

I was having the same problem in making Neteller deposits as mentioned in the earlier posts. Lately, everything seems to be okay.

I guess I have to eat my words about whether this would get fixed.

 

[vinylweatherman]

Possible Reason

Although now fixed, a separate problem with Neteller that I had with a reputable group turned out to be related to Currency. (Fine for $, continual failure for ).
It would be interesting to know if the previous problems were experienced by players who had chosen to play in GBP instead of the US$, and had nothing to do with bonuses, winning, deposit/bonus ratio etc.
While seemingly fixed, I have seen no information as to what this very tricky problem turned out to be in the end.

The cynic might erroneously think, "New terms banning GBP - No more "Technical issues" with Neteller". I would like to know the real cause of this failure of the MG banking software. MG did issue a fix related to the infinite loop of the loader in early December. This may have included improvements to the banking software to prevent all the problems of funds leaving Neteller and not making it to the casino. I thought that the sheer number of times this kept happening last year was more than just internet connectivity issues.

 

[kmartinusa]

I haven't been back to Casino Grand Bay in several months. I used to enjoy their promotions but this seemingly selective Netteller dissappearing act coupled with the way in which this was handled just really turned me off.

I'm sorry that I'm no help to you. BTW, I never deposited in foreign currency and always only via Netteller. No credit cards.

 

[sk2005]

Just bumping this thread up because I'd like to know if anyone is still having problems with this.

mousey
bjesus
largeeyes
kmartinUSA
vixen
scrollock
dewberry are some of the members who indicated that they were having problems. Scollock mentioned he had the problem with his credit card as well.

Some input here would be great - thanks!

I am unable to make deposits through Neteller at Grand Bay and Lake Palace casinos. Support is no help. First , they told me about technical problem on my side, then, after i gave them a link to this thread, it was already their technical problem. Still no solution for me and i am almost sure this is done by casino itself.

 

[vinylweatherman]

Flash

Fallback.

Deposit in the Flash casino, then play in the download. Different communication mechanism, and last time I suggested this, it seemed to work.

If merely a "Technical Problem" they should thank us for finding our own way around it and saving them an immediate problem of not being able to satisfy players need to play. MG can then look again at this issue, which has lasted intermittently for many months.

Maybe the MG "Casino repair" tool will correct this by checking and replacing corrupt files directly from the MG operated upgrade server.

 

[TxMyTx]

same problem

I've had the same problems at Spin Palace and Ruby Fortune for over 2 weeks now. I get no answers from either of the casino's as to why this is happening and Neteller simply ignores my emails.

It happened to me tonight through both the software and the flash tho I had funds available.

I'd say there's too many having this problem for someone not to be able to pinpoint it. It's frustrating! :axeman2:

 

[vinylweatherman]

Neteller

Neteller support is very poor indeed, they will not even reply to Tex at eCogra!

The only way is to phone Neteller, it is harder for them to ignore you, but they will probably ask you to E-mail [email protected], who will ignore you on their behalf.
Palace Group have told me that they are having an unusually high volume of E-mails at present.
I was able to use Neteller at Spin Palace early last week with no problems, and this is not a group I would associate with deliberate ploys to disable Neteller.
It looks like neither Neteller nor MG are prepared to admit fault, and will not take the problem on board believing it is the other party that should deal with it.
MG have a stand at ICE-i, and I would hope that some of the attendees will buttonhole them on their stand and press for answers.
Failure in Flash points to a Neteller or Internet problem. Neteller also shut down deliberately for a few hours each week, and no advance notice is given despite these being scheduled up to one month in advance. Also, check your Neteller each time a deposit fails as sometimes the funds will leave Neteller and not make it to the casino.