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NETeller Deposit Problems Bella Vegas, Jupiter Club Etc.

Discussion in 'Online Casino and Poker Complaints - old section' started by BJesus, Oct 14, 2005.

    Oct 14, 2005
  1. BJesus

    BJesus Dormant account

    Occupation:
    Pro Gambler
    Location:
    UK
    When I try to deposit using NETeller I get the message below at Bella Vegas, Lake Palace, Jupiter Club and Grand Bay.

    "We have experienced a problem processing your transaction. Please try again later or contact our customer support desk"

    The casino have told me to check with NETeller so I confirmed was working by using at a different Microgaming casino.

    NETeller has been removed as a deposit option in the past but this problem was resolved.

    This new method of blocking NETeller deposits is worse and dishonest as it states a technical problem that does not exist.
     
  2. Oct 14, 2005
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Be sure that that money isn't disappearing from your NETeller and then not showing up in your casino account.

    Reports of that nasty business (it's only happened to me once, maybe twice, though) have been floating around for the past few months.

    Vigilance is key ...
     
  4. Oct 14, 2005
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I'm getting that message today also... and it's also happening at the same 2 casinos that had the 'disappearing' NETeller option. The option is now there, it lets me go through the motions, but when I click Finish I get the "We are experiencing... blah blah" No money has been taken out of my NETeller account when this happens today. This is different from the usual "technical difficulty" NETeller message I've occasionally experienced at MG casinos.

    If it weren't for this mystery of their chronic NETeller 'glitches', I'd not be bothering with these Grand Prive casinos at all -- because for some strange reason I'm beginning to think they just don't want my money anymore. :D

    Thread about the miraculously disappearing and reappearing NETeller option: http://www.casinomeister.com/forums/showthread.php?t=9118
     
  6. Oct 14, 2005
  7. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    I have no doubt that these lot are doing this intentionally.

    Is it just a coincidence that the two casinos in their group that I'm in profit with don't allow me to deposit via Neteller, whilst the other two I'm down in do?

    I don't think so somehow :what:
     
  8. Oct 14, 2005
  9. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    no need to think, the reason why they are doing it is because they dont want your business

    they also do it if you take up bonus promo at any of their casinos, i.e. take a reload at 2 of their casino, dont take take a reload at the other 2, you will find the 2 that took a bonus will start having its neteller doing these various strange things
     
  10. Oct 14, 2005
  11. little_issue

    little_issue Dormant account

    Occupation:
    HR Officer
    Location:
    england, UK
    Same here......mysterious "problem" with Neteller. Also had the option removed previously.

    Strange how the problems come a week after making a nice profit at Bella Vegas with their 50/155 Friday promotion last week.

    I gather this is on all month although obviously wont be able to receive this due to their neteller "problems"....co-incedence? I think not.

    Good ploy that though....offer a 300% bonus, send you an email about it and then stop you from depositing.

    If they dont want you to play why dont they have the balls to say so?

    Instead they choose to hide behind these technical problems.

    Dont know about anybody else but I reckon I would call that being a little bit pussy......
     
  12. Oct 15, 2005
  13. Dewberry

    Dewberry Dormant account PABaccred

    Occupation:
    Part retired, part sales
    Location:
    Vancouver Island
    I've also been unable to deposit by Neteller at Jupiter and Lake Palace for the last 2 days I've tried (get the same error message) and I haven't previously won a great amount at either one.
    Very strange! :what:

    I never had the problem like some of you did with Neteller function being removed from my deposit methods and then being put back, so I don't think that has anything to do with it.

    Thankfully, the funds haven't been deducted out of my Neteller account.
     
  14. Oct 15, 2005
  15. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    A week or so ago they drastically reduced my table- and betting- limits and are not answering my question about why they have done so.
    Apparently something is happening there.
     
  16. Oct 16, 2005
  17. kmartinusa

    kmartinusa Dormant account

    Occupation:
    Business Owner
    Location:
    Under the Radar
    I've go a pretty fair guess as to what the real story here is.

    I am still waiting for someone with more personal contacts to get an official explaination...I don't like to create waves, but it's fairly obvious to me that these are business decisions and not technical glitches.

    The only thing that pisses me off about this whole thing (and I'm not easy to anger) is the lying.

    I hate deceit. The only reason why an online casino can get away with this crap is because they are not accountable to any real authority and players are somewhat disconnected. This forum and this thread don't count as players being connected, because only a hundred or so of us will ever even read this thread.

    If Harrah's or Bally's or whoever started lying and misleading, word would spread like wildfire and they'd be out of business.

    Kevin
     
  18. Oct 18, 2005
  19. freakin

    freakin Dormant account

    Occupation:
    NOC Technician
    Location:
    Seattle
    Same problems here. Deposited for the 50/155 promo two weeks ago and made a tidy profit (cosmic cat loves me). When I tried to redeposit for it this past Friday I had the same error.

    I have no problem with a casino saying they don't want my business, but at least come out and tell me.

    Freakin
     
  20. Oct 18, 2005
  21. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Exactly!

    That's my feelings exactly.

    Are we all simply paranoid? What's the saying? -- I may be paranoid but that doesn't mean they're not out to 'get me'. :D

    Is this a new technique for 'reining in' players? Has this sort of thing happened at other MG casinos? It also bothers me that they seem able to fiddle with the banking software in respect to specific player accounts so easily. And I can assure you that the few of us who have posted here are not the only ones who have encountered these two mysterious NETeller "glitches" in Grand Prive casinos.

    The continued silence of this casino group in regard to this problem is stunning.
     
  22. Oct 18, 2005
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    They emailed me about three weeks ago about this and I forgot to post it:

    During the period 13th July to 16th August we were notified by players of problems they were experiencing when they attempted to purchase via Neteller. We looked into and addressed what appeared to be technical causes and from around 17th August all possible faults seemed to have been rectified, as we received no further complaints. Then again, from approx 5th September, additional such notifications were logged with us by players, however over the last few days we have not had any more...

    Perhaps some of us are getting a bit paranoid :D
     
  24. Oct 19, 2005
  25. kmartinusa

    kmartinusa Dormant account

    Occupation:
    Business Owner
    Location:
    Under the Radar
    Casino Grand Bay sends some pretty good weekly offers, the most attractive offer to me is the 100% match that I get each Monday. In order to qualify, I must have deposited and played $50 within the last thirty days. Only after depositing and playing without a bonus may I deposit again and claim the emailed 100% match offer. The rules allow nothing but slots, so I certainly don't expect and have by no means profited doing this. I look at this offer as a way to stretch my fun as I usually only play video poker.

    This problem, at least in my case, first appeared sometime in July or August, after I had followed the rules by depositing twice and then claiming the offered bonus. I logged a week later, the following Monday, to deposit again and claim another offered bonus only to find that I couldn't deposit.

    About a month later (August or September), the problem disappeared, so I assumed casino innocence and that the technical glitch was over.

    I again followed the procedure of depositing and playing without a bonus offer and then responding to another Monday match offer. The third time that I tried to deposit and play I again found Netteller disabled once again.

    Point is that it really looks like an effort to limit the number of bonus offers during any one thirty day period that I can take part in.

    I'm not paranoid at all, and wasn't even suspicious...Until the same sequence of events happened twice in a row, and there was no answer from anyone at the group. We had no idea that you had indeed heard from them three weeks ago.

    Oh, yeah...Almost forgot. Coincidently, after the second go-round and after making a number of inquiries, I was finally told that I had reached my bonus quota or limit or something like that. I still get offers almost daily from them!

    If someone who was affected wants to try again, be my guest. I'm no hardass, but I'm out. The only reason why I'm still even following this is that I kind of volunteered myself a couple of months ago by asking casino support directly. If you will recall, I even kind of defended them at first.

    Thanks for looking into this for us, Bryan, I appreciate your time and effort!

    Kevin
     
  26. Oct 19, 2005
  27. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    By the way, for those of you complaining about customer support not responding, it might surprise you to know that I have not gotten a response for weeks - despite copying management on my own issue as well (the casino won't let me log in with the password I know is correct!).

    I have this distinct feeling something strange like an email filter is erratically bouncing emails, because until now I have never had any problems reaching them.
     
  28. Oct 19, 2005
  29. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Thank you, Bryan.

    However, for days and days, I haven't been able to deposit at the same 2 casinos which also had the disappearing NETeller 'glitch'. I can go through the entire deposit process, click 'Finish', then receive the error message mentioned in the first posts of this thread. I know of no less than 4 persons (other than myself and those who have posted here) who cannot deposit at one or more of these casinos using NETeller.

    To paraphrase... Houston, we still have a problem. :D

    RE: the max bonus allowed at these casinos... It used to be $1000 per month. I haven't had the time or patience lately to see if I could find this particular in their current T&C.
     
  30. Oct 19, 2005
  31. BJesus

    BJesus Dormant account

    Occupation:
    Pro Gambler
    Location:
    UK
    Ive contacted NETeller PR about this.

    They were most upset that people are getting the message problems with NETeller when they know of no problems. I explained that this was a tactic they use without knowing about the bonus quota statement above which confirms my fears.

    NETeller replied to me having investigated this and told me the casino assured them all problems were fixed. Tried to deposit last night using NETeller same error. They are telling lies and getting away with it.

    Have replied to NETeller informing them of these lies and also mentioned that click2pay seems to work and I may have to consider switching.

    Please Grand Prive if you read this start telling your players they have had too many bonus's rather than destroying NETeller's reputation and using deceitfull tactics.
     
  32. Oct 20, 2005
  33. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    Good post, BJesus.
    They are upsetting me now as well. I have been a loyal player with their group of Caisnos for quite a while and gained VIP status. Now though they chose to only respond on certain emails and are ignoring certain messages completely.
    -A very strange and uncommon behavior for a Microgaming Casino. :(
     
  34. Oct 20, 2005
  35. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    I got these errors too. But I had no problem depositing via Firepay.
     
  36. Oct 20, 2005
  37. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    This wouldn't surprise me except that: 1. I've had more bonuses at CGB than the other 2 casinos were I can't deposit combined, and I can still deposit at CGB. 2. On another forum I read where another player states that she was told by support that the problem was because MicroGaming had disabled her NETeller, and at another time she was told that they didn't know there were players having problems, and yet another time she was told to contact NETeller about the problem. :confused:

    Curiouser and curiouser.
     
  38. Oct 20, 2005
  39. kmartinusa

    kmartinusa Dormant account

    Occupation:
    Business Owner
    Location:
    Under the Radar
    Thank You, BJesus

    Thank you for taking this to a source that I would have never thought of to elevate this to. You are brilliant for just asking Netteller what's the deal here.

    I think that your inquiry speaks for itself. I'm really interested now in the newest response from the group.

    My guess is more silence.

    Kevin
     

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