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Netbet - advice?

Discussion in 'Online Casinos' started by itsover2014, May 18, 2017.

    May 18, 2017
  1. itsover2014

    itsover2014 Experienced Member

    Occupation:
    NA
    Location:
    United Kingdom
    Hi All,

    I have had an account at Netbet, for a long time.

    Randomly remembered so played a bit there this month. Had a few wins, withdrawals all processed within 48 hours as per their guidelines...

    At the weekend had a bigger win. 48 hours... nothing still pending... today the same...

    I have called them, hold for an hour, no response. No response to emails.

    Live chat tell me it will process soon but that is not overly clear...

    Any advice or experiences here recently? I have had a quick look on here, they have mixed reviews but to be honest i never had an issue before now...?
     
  2. May 19, 2017
  3. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    It is very poor form not to keep you informed or answer your emails.

    By "bigger win" are you talking more than 10K? If so, the casino may be doing additional checks. But they should inform you if so.

    I think they are just stalling hoping you reverse and play it back personally.

    Are you fully verified for all payment methods you have used? Some casinos will not request this until a certain threshhold of withdrawals have been requested.

    IMO there are much better and more highly regarded casinos to play with. Check out the accredited list.

    Don't give them what they want by playing back your win. Check the terms for withdrawal limitations.

    If you played with a bonus, they may be going over it closely hoping to find an excuse not to pay you.
     
  4. May 19, 2017
  5. itsover2014

    itsover2014 Experienced Member

    Occupation:
    NA
    Location:
    United Kingdom

    Thanks for your response!

    It has no bonus, straight cash deposits and play.

    My previous withdrawals were under 600, but this one is 3k.

    They have however done all checks previously. They have one guy on live chat so it can be quite frustrating talking to the same guy.. over.. and over... and kind of awkward too.

    Withdrawal is straight back to the card I deposited with. Sad times
     

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