negative databse and charges casino wont back up

[jelsmith]

I played at a quote unquote MG reputable casino....i deposited $100 got the match bonus and in a few hours was cashing out for 3500.00...after sending in documents 2x's....the next day they locked my account "journaled out" my withdraw...and accused me of having chargebacks HUH?!!?!?!? This is baloney...I never made chargebacks to any casino anywhere EVER!!! I emailed Proc Cyber guess what they refuse to prove it so does the casino....I am really fed up...this is the first and only time a casino hasnt paid me....I did a PAB but after investigating there wasnt much they could do...because I dont think the casino/processor would prove it to them either....They did return my deposit but that really isnt the point...I mean WTF is this negative database they are putting me in? If I had all these chargebacks why wasnt I in there already? SHADY SHADY SHADY.... Is this going to affect my other MG accounts? This is BBBBBBBSSSSSSSSSSSSSSSSSSSSSS

 

[RobWin]

I played at a quote unquote MG reputable casino....i deposited $100 got the match bonus and in a few hours was cashing out for 3500.00...after sending in documents 2x's....the next day they locked my account "journaled out" my withdraw...and accused me of having chargebacks HUH?!!?!?!? This is baloney...I never made chargebacks to any casino anywhere EVER!!! I emailed Proc Cyber guess what they refuse to prove it so does the casino....I am really fed up...this is the first and only time a casino hasnt paid me....I did a PAB but after investigating there wasnt much they could do...because I dont think the casino/processor would prove it to them either....They did return my deposit but that really isnt the point...I mean WTF is this negative database they are putting me in? If I had all these chargebacks why wasnt I in there already? SHADY SHADY SHADY.... Is this going to affect my other MG accounts? This is BBBBBBBSSSSSSSSSSSSSSSSSSSSSS

jelsmith, are you saying you did a PAB with Max here ??

 

[jelsmith]

yes....he said they say what they say and there isnt much he can do about it....he tried but they insist i have chargebacks (again which they wont prove) and since they did return the deposit they consider it closed.

 

[anniemac]

It seems to me like I remember having to deal with Pro Cyber(sp?) a long time ago when and issue came up about a chargeback. I also didn't have one and they fixed it for me. However, the casino I was having problems with wouldn't let me deposit so the fact that they let you deposit and then cried foul when you won, looks odd.

That said, have you ever used Neteller or Click2Pay? When all this mess with UIGEA happened, banks did kick back charges. Possibly something like that happened to you. But they still should be able to tell you what and when.

Interesting that PAB here didn't get some kind of a response, one way or the other.

 

[jelsmith]

I had a neteller a looooong time ago....but if the bank ever charged back anything i certainly never saw the deposits go back into my account...i really feel that they didnt like that i won on $100 my first day at the casino...and that is it period....Proc cyber wont say if i do or dont have chargebacks...so i have to go by what the casino says...which is BS...

 

[Fleur-De-Lis]

Why do I have this 'deja vu' feeling about OP/post/thread/title? Is casino in question GrandMondial again?

 

[anniemac]

Name and shame, right.

Pro cyber worked with me. Even sent a letter to the place saying I didn't have anything on there. But this was a long time ago. Back when I first started playing.

 

[jelsmith]

i didnt name the casino due to the PAB....not sure I could...but no not grand mondial....

 

[maxd]

Interesting that PAB here didn't get some kind of a response, one way or the other.

There seems to be some confusion here: the PAB was processed, discussed with the casino, a decision was given and the OP was informed _and_ given the opportunity to write a rebuttal to the casino, which they declined to do.

How does "didn't get some kind of a response" apply here?

@jelsmith: AFAIC the PAB is done and closed, as you well know from the email I sent to you and you responded to. You are free to name the casino or discuss any other details as you wish.

 

[Casinomeister]

Let me reiterate - this is an issue the player can take up with DataCash, Villento's ecash processor. This player (according to DataCash) has a global history of chargebacks - (80 - 100% of her purchases). She was able to fly in under the radar when signing up at the casino by changing some of her personal infos. When she went to cash out - oops, she appeared in the database.

Don't think she'll be playing much online anymore - at least not with MGS powered casinos.

Like Max said, we could have gone further with this, but the player has opted to pursue this in a public way instead. Good luck

 

[jelsmith]

I wasnt saying you guys did nothing....I was saying that it didnt result in me being vindicated...I know you guys did what you could...I have no issue with you at all....All I ask is that they provide me this Proof of Chargebacks because I know for a fact I never did it. You sound as though you are convicting me as well? Did they share proof with you? Funny cause 2 other Mg casinos i play at have no problems with me or my cashouts and I play there all the time.....I even asked them to contact their people that they go through and nothing, whether its datacash or not i dont know,...no history of chargebacks period. Again I think you guys are very helpful and I never intended to sound like i wasnt appreciative because I am...I apologize if it sounds that way. and as far as editing my details? I put my name address etc and was on the same computer that i have used forever...I didnt adjust any details...why would i do that when i know full well and good i have to supply identification...the casino is lying period.

 

[maxd]

All I ask is that they provide me this Proof of Chargebacks because I know for a fact I never did it.

It's almost a 100% certainty that you will _never_ get that kind of information from them. It's internal security stuff and they are very loath to share this stuff with ANYONE. Even we have to go through the non-disclosure declaration process to gain access to this kind of info.

I'm still puzzled why you didn't take me up on the offer to forward a final statement in your defense to the casino.

It would seem to me that if you are truly interested in being cleared of something you say you didn't do then you would take every opportunity to pursue that. If I was you I would think that anything to keep the dialogue going would be a good thing.

 

[jelsmith]

The email said since they returnded deposits it was considered closed....I thought that was what it meant...that you guys couldnt do anything else....as far as a rebuttal to the casino i have a billion emails between them and myself and I have never changed my tune...I didnt think telling them the same thing was going to change anything..I again apologize to meister and max I appreciate what you did for me and never meant to come off otherwise..I am curious though how come the other 2 mg casinos say there is no reason i wont be paid and have been paying me just fine...no probs as in i got a payout last tuesday??? They use proc cyber is that the same at datacash?

 

[Casinomeister]

Which two casinos are you talking about? Maybe they are using another processor that you are unaware of that hasn't caught up to you yet

 

[jelsmith]

intertops and rivernile..........and there is nothing to catch up to me...I am being honest and sincere...I did not do these chargebacks nor did I mess with my personal info?? Dont you think if any of this was true my IP address would have automatically blocked registration? I use the same home computer all the time...regardless of whether I am believed or not...I know what is true and the fact is I did not do what they are accusing me of period!

 

[Casinomeister]

It has nothing to do with IP addresses, it has to do with your (purported) purchasing history.

 

[suzecat]

It's almost a 100% certainty that you will _never_ get that kind of information from them. It's internal security stuff and they are very loath to share this stuff with ANYONE. Even we have to go through the non-disclosure declaration process to gain access to this kind of info.

I'm still puzzled why you didn't take me up on the offer to forward a final statement in your defense to the casino.

It would seem to me that if you are truly interested in being cleared of something you say you didn't do then you would take every opportunity to pursue that. If I was you I would think that anything to keep the dialogue going would be a good thing.

Hi Maxd! Is this still available to jelsmith?

Which two casinos are you talking about? Maybe they are using another processor that you are unaware of that hasn't caught up to you yet

Bryan, we understand how you feel about chargebacks and bogus complaints, but this does sound a bit harsh and player unfriendly............JMHO.

intertops and rivernile..........and there is nothing to catch up to me...I am being honest and sincere...I did not do these chargebacks nor did I mess with my personal info?? Dont you think if any of this was true my IP address would have automatically blocked registration? I use the same home computer all the time...regardless of whether I am believed or not...I know what is true and the fact is I did not do what they are accusing me of period!

So you are saying the only thing you did "wrong" was turn a $100 deposit into a $3500 withdrawal? I hope maxd will continue with your PAB so that more may be learned about your situation. JMHO, the "chargeback" card is too convenient for the casino in question in these circumstances.

 

[maxd]

Hi Maxd! Is this still available to jelsmith?

The issue is now a public one so there's not much I can do for her: it's a rapidly moving target and I've got better things to do than burn my hours trying to chase after such things. Whatever she wants to say to the casino can be said here or, of course, through private communications with them.

If the OP thinks there is something in particular we can help her with she's always free to let us know off-line. What will actually come of it depends on the request and the current situation.

Like CM has pointed out though, the casino(s) have a good body of charge-back evidence against the OP. Unless there's a serious case of mistaken identity here it's simply a case of the past catching up with her later than might have been expected. Her not being caught out by the casino when she registered -- as opposed to later in the process -- has more to do with her adjusting her details at the point of registration than anything else.

The bottom line is that the casino's position is this: she's not innocent simply because she wasn't caught immediately. I don't disagree with that position.

 

[anniemac]

I'm not taking the OP's side in this but why can't or won't the casino or processor furnish her with the actual chargeback records. Or did they? Like I said, I ran into something of the same nature way back when. I got it cleared up and was furnished with the necessary information to do so. But at the time, I couldn't even deposit. And trust me, my address has changed more than several times since I started playing online. You can't tweak your name or SS#. I understand about the chargeback things. Happens way to often but by the same token, so does the fraud, bonus abuse, T&C abuse etc. that casinos use to not pay a player.

I think that if a casino, a reputable one, is going to call foul on a player then they should furnish all information to the player or advocate. If they did, then fine, if not, then they should.

 

[Jasminebed]

In this day and age of identity theft being so common, I have to wonder about stuff like this.

If play and chargebacks were at casinos other than the ones the player patronizes, she might be unaware of them. I suggest you look at all your personal stuff, and maybe check your credit report.

Or could someone else in her household be using her accounts without her knowledge? IMO the casino can't tell the difference, so they would be justified in simply returning her deposit.

Today I received an invoice from a bill collector for a phone company that I have never used. I have to contact them tomorrow, and I will be taking steps, including checking my credit report and the title to my house to make sure I have not been "hijacked".

 

[maxd]

In this day and age of identity theft being so common, I have to wonder about stuff like this.

Which is exactly why I offer the OP the chance to write a "rebuttal" and have me forward it to the casino on their behalf. We're well aware of the fact that mistakes are made and people often need a "second chance" to have their case reviewed and to respond to the charges against them. When used for the purpose intended this can often, though not always, lead to a much better resolution that at first seemed possible.

However, when someone flatly ignores such an opportunity and decides to take things into their own hands there's not much point in us trying to tag along. We've got lots of other cases to deal with and chasing after issues that have gone public is (usually) just a big waste of limited resources, namely time.

 

[Casinomeister]

...I think that if a casino, a reputable one, is going to call foul on a player then they should furnish all information to the player or advocate. If they did, then fine, if not, then they should.

Casinomeister is here to assist in communications between player and casino. Casinos are not obligated to furnish me with player personal data - sometimes they do, sometimes they don't or can't. It depends on the casino and situations. Like in this case, we were willing to contact the cash provider, but the player decided to take things into her own hands. Fine, that's her prerogative, and she knows who to contact:

DataCash Ltd.
Descartes House
8 Gate Street
London
WC2A 3HP
Telephone: +44 (0)870 7274 761
Fax: +44 (0)870 7274 781

I'm not going to pursue this matter when both Max and I have invested already enough time and effort to assist. I've done this long enough to know when to continue chasing something up, or when enough is enough.

...Bryan, we understand how you feel about chargebacks and bogus complaints, but this does sound a bit harsh and player unfriendly............JMHO...

No it's "fraudster" unfriendly. Please don't confuse the two.

I was saying it tongue-in-cheek. Sorry you don't get my sense of humor.

 

[KasinoKing]

Today I received an invoice from a bill collector for a phone company that I have never used. I have to contact them tomorrow, and I will be taking steps, including checking my credit report and the title to my house to make sure I have not been "hijacked".

Be VERY careful what you say to these people - it might be a scam!

I have received several letter about 'overdue bills' and threats of court action etc. which I know for certain is nothing to do with me. I'm convinced it's just a scam to get personal info. They all went in the bin & nothing else ever happened - so I think that proves it.

Con-artists will try anything these days.

Sorry for the derail of this serious thread!

 

[chipper1973]

Sorry Guys I'm all a bit new to this.....

Could somebody be kind enough to explain what a "chargeback" is exactly????


Many thanks in advance to anybody who takes the time to reply......

 

[suzecat]

No it's "fraudster" unfriendly. Please don't confuse the two.

I was saying it tongue-in-cheek. Sorry you don't get my sense of humor.

You've got a sense of humor??

No really, the post was for the benefit of those who believe you always side with the casinos...........