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Support Complaint nannypambo VS SportingBet

Discussion in 'Casino Complaints - Non-Bonus Issues' started by nannypambo, Jun 19, 2017.

    Jun 19, 2017
  1. nannypambo

    nannypambo Newbie member

    Location:
    England
    On the 20/03/2017 I requested a withdrawal of £2840 from sportingbet.

    They replied saying I needed to send ID

    I sent them my driver license (which is paper and usually suffienct) and birth certificate

    They replied saying they needed photo ID

    So after many weeks of dealing with the DVLA to get a photo ID I kept messaging sportingbet.com to make sure my money was safe and keep them up to date.

    When my ID arrived I sent them a copy of the front and the back

    They then replied hold it to your face

    So I then held the ID to my face and sent it again, THEN all of a sudden I get this email, I\\\'m in utter shock (email below)

    \\\'Dear Pamela,

    Thank you for contacting Sportingbet Customer Support,

    We have been advised by our compliance department that the total balance on the account will be retained and the account will remain permanently closed. This decision is final, so there will be no further responses to any queries that we receive regarding this same topic as all that can be advised, has been.

    Please refer to our complaints procedure where you can find details for IBAS should you wish to take this further.


    Kind Regards,
    Matthew\\\'

    I don\\\'t know how on earth this is legal?? They\\\'ve stolen my money and I\\\'ve done everything they have asked of me, I would be so greatful if you could help,

    Kind regards,

    Pamela Garton
     
  2. Jun 19, 2017
  3. nannypambo

    nannypambo Newbie member

    Location:
    England
    Trying to show the photo dialogue

    I don't no if anyone can help at all I've already filed a complaint with IBAS I just wanted to show the complete dialogue via emails received so I can show everyone that they are scammers, they took advantage of my age thinking I would not change my paper license to photo card, I'm just so upset don't no what to do next
     
  4. Jun 28, 2017
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Your age? How old are you really? You can't be much older than me.
     
  6. Jun 28, 2017
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ nannypambo : the casino informs us that they have good evidence of account fraud here. So if you wish to pursue this issue then you should a PAB immediately. (here)

    If you choose not to submit a PAB that's fine but given that there is clearly a discrepancy between your claims and the casino's we'll have to ask that you accept the fact that you've said your piece and leave it there. In other words no more posts on this subject on our forums until AFTER a PAB has been filed, processed and completed.

    Thank you for your cooperation.
     
  8. Jun 28, 2017
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Spaßbremse.
     
  10. Jun 28, 2017
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    "Kill joy"? :D Literal translation is "fun brake" so I'm guessing.
     
  12. Jul 18, 2017
  13. nannypambo

    nannypambo Newbie member

    Location:
    England
    Sorry what's a PAB? I done the IBAS thing but they said they could take up to 3 months and they even said it's an open and shut case?
     
  14. Jul 18, 2017
  15. nannypambo

    nannypambo Newbie member

    Location:
    England
    IBAS and PAB

    I can't remember the ins and outs of what IBAS told me but they did mention they were the sole operated sorting this matter so I couldn't do a PAB now could i?

    Kind regards Pam
     

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