Support Complaint nannypambo VS SportingBet

nannypambo

Newbie member
On the 20/03/2017 I requested a withdrawal of £2840 from sportingbet.

They replied saying I needed to send ID

I sent them my driver license (which is paper and usually suffienct) and birth certificate

They replied saying they needed photo ID

So after many weeks of dealing with the DVLA to get a photo ID I kept messaging sportingbet.com to make sure my money was safe and keep them up to date.

When my ID arrived I sent them a copy of the front and the back

They then replied hold it to your face

So I then held the ID to my face and sent it again, THEN all of a sudden I get this email, I\\\'m in utter shock (email below)

\\\'Dear Pamela,

Thank you for contacting Sportingbet Customer Support,

We have been advised by our compliance department that the total balance on the account will be retained and the account will remain permanently closed. This decision is final, so there will be no further responses to any queries that we receive regarding this same topic as all that can be advised, has been.

Please refer to our complaints procedure where you can find details for IBAS should you wish to take this further.


Kind Regards,
Matthew\\\'

I don\\\'t know how on earth this is legal?? They\\\'ve stolen my money and I\\\'ve done everything they have asked of me, I would be so greatful if you could help,

Kind regards,

Pamela Garton
 

nannypambo

Newbie member
Trying to show the photo dialogue

I don't no if anyone can help at all I've already filed a complaint with IBAS I just wanted to show the complete dialogue via emails received so I can show everyone that they are scammers, they took advantage of my age thinking I would not change my paper license to photo card, I'm just so upset don't no what to do next
 

Casinomeister

Forum Cheermeister
Staff member
I don't no if anyone can help at all I've already filed a complaint with IBAS I just wanted to show the complete dialogue via emails received so I can show everyone that they are scammers, they took advantage of my age thinking I would not change my paper license to photo card, I'm just so upset don't no what to do next
Your age? How old are you really? You can't be much older than me.
 

maxd

Complaints (PAB) Manager
Staff member
@ nannypambo : the casino informs us that they have good evidence of account fraud here. So if you wish to pursue this issue then you should a PAB immediately. (here)

If you choose not to submit a PAB that's fine but given that there is clearly a discrepancy between your claims and the casino's we'll have to ask that you accept the fact that you've said your piece and leave it there. In other words no more posts on this subject on our forums until AFTER a PAB has been filed, processed and completed.

Thank you for your cooperation.
 

Casinomeister

Forum Cheermeister
Staff member
@ nannypambo : the casino informs us that they have good evidence of account fraud here. So if you wish to pursue this issue then you should a PAB immediately. (here)...
Spaßbremse.
 

nannypambo

Newbie member
Sorry what's a PAB? I done the IBAS thing but they said they could take up to 3 months and they even said it's an open and shut case?
 

nannypambo

Newbie member
IBAS and PAB

I can't remember the ins and outs of what IBAS told me but they did mention they were the sole operated sorting this matter so I couldn't do a PAB now could i?

Kind regards Pam
 
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