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named & shamed the payout staller

Discussion in 'Online Casino and Poker Complaints - old section' started by charliewilliams, Dec 31, 2004.

    Dec 31, 2004
  1. charliewilliams

    charliewilliams Dormant account

    Musichall, Fortune Junction, Jupiter Club, Aztec Riches, Golden Reef.

    I have been trying to take out my winnings and the following is my typical experience with these people. Please bear in mind that to set up an account deposit and start playing with any of these casinos takes 5 minutes.

    1) I go to cashier and make a withdrawal, the balance goes to zero
    2) I receive an email saying my cash in has been successful and identification may be required. Note the 'may be required'.
    3) About ten days later as no check has turned up I look and lo! the cashin has been reversed.
    4) I go to livechat with customer disservice who tells me that an email was sent requesting ID but if I haven't received it then my (non-existent) anti-spam software must have blocked it
    5) I fax in the required documents.
    6) Nothing happens
    7) I go to livechat with customer disservice who tells me that no fax was received, or if this fax that wasn't received was received, then it must have been unreadable..
    8) I refax documents.
    9) I receive an email from the casino (which manages this time to bypass my non-existent anti-spam software) saying that the signature on my credit card couldn't be read or I hadn't filled in the form correctly or any other excuse they can pull out of thin air. An example of 'not filling in the form correctly' is signing in the two places where the form said 'signature' but not signing beside the credit card debit as well.
    10) And then money back? I'll let you know when I've got it.

    Some casinos manage perfectly well without asking their customers to jump thru' all these hoops. All this rubbish is designed so that the casinos hang onto your money as long as possible, and hope you'll throw in the towel and just gamble it away.

    This all stinks like rotten fish. My advice - try other casinos that process your withdrawals promptly and bypass these clowns.

    Cue some casino shill posting that all this is in my best interests, protecting the customer and all that. Buddy, let me be the judge of that.
  2. Dec 31, 2004
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    North Carolina
    Have you tried scanning in the images, saving them to a disk and then emailing them to the casino?

    I've found (and heard from others) that this helps eliminate the "unreadable" complaint from some casinos. Plus, you have the documents on hand after scanning them once and can very easily send them to however many other casinos may request them.

    And, no, I'm not a casino shill ... just a thought/suggestion to ease the stress. :thumbsup:
  4. Jan 1, 2005
  5. charliewilliams

    charliewilliams Dormant account

    macgyver, thanks for that, I know you're not a shill. Yes scanning (once I've got one) and emailing gives them one less lie to throw at a body. Also gets round 'the non-answering fax machine' tactic used by one of the above jolly stallers. If I had to guess I would guess that they pay someone to sit by the fax machine and pull the plug out whenever a fax sounds like it's about to come through.
  6. Jan 3, 2005
  7. SomeOtherSucker

    SomeOtherSucker Dormant account

    I've had one missing email from them and one claimed "missing" reply (my email with scanned pics) from members of your list, been paid timely other than that.
  8. Jan 3, 2005
  9. suzecat

    suzecat Dormant account

    But that would be too easy! They just don't put paper in the fax machine so it can't print out your fax!
  10. Jan 16, 2005
  11. charliewilliams

    charliewilliams Dormant account

    still waiting

    Jupiter Cub 'couldn't read the signature on the credit card' so I refaxed them with a very readable signature and asking them to acknowledge receipt. No acknowledgement, of course, and my money still sitting in limbo with them.

    Yes, folks, that's Jupiter Club.
  12. Jan 16, 2005
  13. daera

    daera Dormant account

    The Hodgepodge
    Did you pick up the phone and call them?
  14. Jan 16, 2005
  15. largeeyes

    largeeyes Dormant account

    North America
    3 of those casinos are casino action, not exactly lightning fast payers, but definitely pay you. The other 2 I am unfamiliar with.
  16. Jan 17, 2005
  17. daera

    daera Dormant account

    The Hodgepodge
    Fortune Junction and Jupiter Club are from a very reputable group. The same group as Casino Grand Bay, Bella Vegas, Lake Palace and Jackpot Wheel.

    I've cashed out many times here and it's pretty much the only MGS group I play at. I almost always get paid the next business day from my cashout. Of course, I immediately call the casino and ask them to flush my account so it's not reversible and gets the ball rolling. And beings I'm not making 1st cash-outs, it's just like clockwork now.

    Recently I cashed out at Casino Grand Bay (Sister Casino to Jupiter and Fortune Junction). I knew I had one $50 purchase that I made by credit card, therefore they were going to need that credit card authorization document signed and copies of my id/cc. I certainly didn't wait for emails or them... I wouldn't do that at any casino. I wrote and asked what they needed and then I called. I had my money in 2 days.

    I happen to know this is a very good group but email is not their strongest point. They always answer their phone and they answer right away. If you don't get your answer quickly by email, pick up the phone and it'll be solved. Simple as that.
  18. Jan 17, 2005
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    A suggestion - like I suggest in the "Info for Newbies" here: http://www.casinomeister.com/casinos.html
    is that you ought to initial a pre-emptive strike against this sort of situation.

    A) Create a managable jpg of your passport, recent utility bill, and credit card - front and back (if you are using one).

    B) When opening an account at the casino, contact customer support notifying them that you are sending these files. Send the files as an attachment, and ask for confirmation that they have them and that they are legible/acceptable.

    This should pre-empt the "fax" problem.

    As for this specific issue, I'll contact their casino rep and see if this can be looked into.

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