charliewilliams
Dormant account
- Joined
- Dec 31, 2004
- Location
- london
Musichall, Fortune Junction, Jupiter Club, Aztec Riches, Golden Reef.
I have been trying to take out my winnings and the following is my typical experience with these people. Please bear in mind that to set up an account deposit and start playing with any of these casinos takes 5 minutes.
1) I go to cashier and make a withdrawal, the balance goes to zero
2) I receive an email saying my cash in has been successful and identification may be required. Note the 'may be required'.
3) About ten days later as no check has turned up I look and lo! the cashin has been reversed.
4) I go to livechat with customer disservice who tells me that an email was sent requesting ID but if I haven't received it then my (non-existent) anti-spam software must have blocked it
5) I fax in the required documents.
6) Nothing happens
7) I go to livechat with customer disservice who tells me that no fax was received, or if this fax that wasn't received was received, then it must have been unreadable..
8) I refax documents.
9) I receive an email from the casino (which manages this time to bypass my non-existent anti-spam software) saying that the signature on my credit card couldn't be read or I hadn't filled in the form correctly or any other excuse they can pull out of thin air. An example of 'not filling in the form correctly' is signing in the two places where the form said 'signature' but not signing beside the credit card debit as well.
10) And then money back? I'll let you know when I've got it.
Some casinos manage perfectly well without asking their customers to jump thru' all these hoops. All this rubbish is designed so that the casinos hang onto your money as long as possible, and hope you'll throw in the towel and just gamble it away.
This all stinks like rotten fish. My advice - try other casinos that process your withdrawals promptly and bypass these clowns.
Cue some casino shill posting that all this is in my best interests, protecting the customer and all that. Buddy, let me be the judge of that.
I have been trying to take out my winnings and the following is my typical experience with these people. Please bear in mind that to set up an account deposit and start playing with any of these casinos takes 5 minutes.
1) I go to cashier and make a withdrawal, the balance goes to zero
2) I receive an email saying my cash in has been successful and identification may be required. Note the 'may be required'.
3) About ten days later as no check has turned up I look and lo! the cashin has been reversed.
4) I go to livechat with customer disservice who tells me that an email was sent requesting ID but if I haven't received it then my (non-existent) anti-spam software must have blocked it
5) I fax in the required documents.
6) Nothing happens
7) I go to livechat with customer disservice who tells me that no fax was received, or if this fax that wasn't received was received, then it must have been unreadable..
8) I refax documents.
9) I receive an email from the casino (which manages this time to bypass my non-existent anti-spam software) saying that the signature on my credit card couldn't be read or I hadn't filled in the form correctly or any other excuse they can pull out of thin air. An example of 'not filling in the form correctly' is signing in the two places where the form said 'signature' but not signing beside the credit card debit as well.
10) And then money back? I'll let you know when I've got it.
Some casinos manage perfectly well without asking their customers to jump thru' all these hoops. All this rubbish is designed so that the casinos hang onto your money as long as possible, and hope you'll throw in the towel and just gamble it away.
This all stinks like rotten fish. My advice - try other casinos that process your withdrawals promptly and bypass these clowns.
Cue some casino shill posting that all this is in my best interests, protecting the customer and all that. Buddy, let me be the judge of that.
