N1 Casino rant and its CM Ratings

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
But it's not only the email asking for a review. For weeks now I get the message to vote N1 as the best casino at AG for 50 freespins every time I log in.


Together we must win the AskGamblers Award! ?​

Give your vote to N1, get 50 FS, and participate in the 50,000 FS giveaway! There are 500 winning places, with 100 prize FS each.​

 
N1 Casino is a highly recommended, vetted and Accredited Casino at Casinomeister

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
I reviewed the text of the letters, yes, indeed, the message of this bonus offer needs to be improved. We will discuss this within the team based on the community's response.

I apologize if we have been misunderstood.
I don't think we have misunderstood what your actual intentions are - they are clear as daylight.

You and every Softswiss / Dama based casino are doing the same thing - and have done so for as far back ad I can remember.

At the end of the day, you are literally bribing players to vote for you. Even if you do win, it means nothing - you just bought the award.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... At the end of the day, you are literally bribing players to vote for you. Even if you do win, it means nothing - you just bought the award.
Except it does mean something: $$$$. If they bag that award then a flood of players comes with it and I seriously doubt many of them will be asking "oh, and what did you do to score this award?".
Ethically wrong to be sure but I suspect that "be ethical" is not high on their Marketing team's list of priorities for this campaign.
 

michielm1

Experienced Member
mm1
Joined
Mar 18, 2012
Location
Nederland
Verification is slow and they need everything. I dont get paper bills and i cant and wont screenshot my bankacc . Id and bank card should be sufficient
 

alcatraz

Experienced Member
Joined
Jun 4, 2016
Location
Germany
Verification is slow and they need everything. I dont get paper bills and i cant and wont screenshot my bankacc . Id and bank card should be sufficient

I can promise you that you wont get any withdrawal passed through if you do not provide screenshots of your deposit method/s. I went trough all the KYC procedures of different N1 casinos and its everywhere the same modus operandi.

Besides, i find the absence of the current N1 Rep a bit strange.
 

N1 Partners Group

Representative for N1Partners Casino Group
Joined
Apr 16, 2021
Location
Malta
Dear all,

We appreciate you making us aware of your experience.

Concerning any financial operations, the main priority for us is always safety. Know Your Customer procedure is an important part of our regulatory & legal requirements.

For the most up-to-date information regarding your cashout please contact our live support. I'm also here to help if you have any issues. So please feel free to PM me if you want more details about your withdrawal request, and I will provide them to you.

Have a great day!

Kind regards
 

blissgxng

Experienced Member
MM
Joined
May 17, 2021
Dear all,

We appreciate you making us aware of your experience.

Concerning any financial operations, the main priority for us is always safety. Know Your Customer procedure is an important part of our regulatory & legal requirements.

For the most up-to-date information regarding your cashout please contact our live support. I'm also here to help if you have any issues. So please feel free to PM me if you want more details about your withdrawal request, and I will provide them to you.

Have a great day!

Kind regards
Ignorant. That's your response to the feelings and frustrations of your customers? I'm genuinely stunned.
 

N1 Partners Group

Representative for N1Partners Casino Group
Joined
Apr 16, 2021
Location
Malta
Thank you for taking the time to comment on this thread. I didn't think to sound ignorant.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As the casino doesn't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way the casino can complete the verification procedures.

Please inform me of any issues you may experience on our sites and a verification process as well and I will try my best to fix them and if I can't I'll report them elsewhere. I mean, doing so would speed up the process significantly as your issue will go straight to the relevant team.


Thanks again.:)
 

DeidreB

Experienced Member
PABaccred
PABnononaccred2
PABnononaccred2
Joined
Jul 16, 2019
Location
East ST Paul, Manitoba, Canada
Dear all,

We appreciate you making us aware of your experience.

Concerning any financial operations, the main priority for us is always safety. Know Your Customer procedure is an important part of our regulatory & legal requirements.

For the most up-to-date information regarding your cashout please contact our live support. I'm also here to help if you have any issues. So please feel free to PM me if you want more details about your withdrawal request, and I will provide them to you.

Have a great day!

Kind regards
So one question the N1 Partners Casino Group - not the same as N1 Interactive casino's? not related? thanks

When searching for N1 interactive brand see this:
You do not have permission to view link Log in or register now.


When searching for the

N1Partners Casino Group​

You do not have permission to view link Log in or register now.


They don't resolve to different groups it seems?
 
Last edited:

DeidreB

Experienced Member
PABaccred
PABnononaccred2
PABnononaccred2
Joined
Jul 16, 2019
Location
East ST Paul, Manitoba, Canada
Dear all,

We appreciate you making us aware of your experience.

Concerning any financial operations, the main priority for us is always safety. Know Your Customer procedure is an important part of our regulatory & legal requirements.

For the most up-to-date information regarding your cashout please contact our live support. I'm also here to help if you have any issues. So please feel free to PM me if you want more details about your withdrawal request, and I will provide them to you.

Have a great day!

Kind regards
Trying to understand if Premier Casino is part of your group? thanks
 

N1 Partners Group

Representative for N1Partners Casino Group
Joined
Apr 16, 2021
Location
Malta
So one question the N1 Partners Casino Group - not the same as N1 Interactive casino's? not related? thanks

When searching for N1 interactive brand see this:
You do not have permission to view link Log in or register now.


When searching for the

N1Partners Casino Group​

You do not have permission to view link Log in or register now.


They don't resolve to different groups it seems?
Hello @DeidreB!

My apologies for the late reply. Also, thanks a lot for your question.

I'm sure there will be more new ambitious projects to come soon, but for now, N1 Partners Group represents the following brands:
  • N1 Casino (MGA License)
  • Slot Hunter Casino (MGA License)
  • Das Ist Casino(MGA License)
  • Joo Casino (Curacao License)
  • Fight Club Casino (Curacao Licence)

N1 Interactive Ltd. operates a number of online casinos licensed by the MGA, including three of N1 Partners Group projects namely N1 Casino, Slot Hunter Casino, and Das Ist Casino. Please take note, N1 Interactive casinos are NOT the same as N1 Partners Casino Group. N1 Partners Casino Group is a separate operations team with its staff and management and is in no way related to the other independent N1 Interactive websites.

Hope that I answered your question. Feel free to ask anything else.

Best regards,
N1 Partners Group
 

Julia AffiliateRush

AffiliateRush Representative
Joined
Nov 1, 2021
I am a customer a longer time with N1 Casinos. Some of the mentioned occurences here cannot be totally dismissed. So far its correct that some of your casinos are truely engaged for players. However my experience is pretty mixed depending on where i use to play.

Example email support. You can try it as much you want. It seems to be not available. I have written mails to N1, maneki, Bobcasino, Spinia or Betamo. It is everywhere the same. You get a text block with a pre written answer or just no answer. So whatever support issue might be the question, things can only be solved with support agents in live chat.

Another thing is kyc. Its somewhat tricky if customers are required to pass this. So far i remember only one(!) casino of your group which did not discarded my payout during the kyc procedure. The worst experience i must say i had with maneki. Not only that they do not payout fast (its like waiting for someone entering his 9-5 job and approves everything manually, looks pre 2000ish to me), but even customers with approved ID´s or other documents are required to do so again. This is no joke. I am levelled as "vip" customer with maneki, but during my last cashout i was required to send an address proof again, not to mention i had several cashouts before. I have stored chat transcripts to proof my point just in case.

With N1 i got one time a cashback. You know if your casinos offer cashback to your customers, the word means something else, but not bonus with xxx wager bound to it. Sorry but thats pure marketing wishy-washy.

All the aforementioned incidents have lowered my opinion about N1 Group at all but to be honest its nothing which has driven me away since good experiences are still there. Nowadays i just sort out the annoying casinos and stay with the ones which seem to operate smoothly.

If interesting for you, i can list all the casinos (top/down) from the best to the worst in my personal opinion.

N1 imo needs to do some homework. This does not mean the casinos are good / bad entirely but there are things which as customer make you think should be handled better. I do not lightly critizise casinos and besides i am not this type of player who reverse and play back his winnings. However in many years of online gambling you can believe i experienced a lot of stuff which could be mentioned as positive and unfortunately negative too. N1 isnt that bad at all, but requires a better understanding of whats a customer friendly modus operandi.
Hello alcatraz,
I'd firstly like to offer my sincerest apologies here for this unpleasant experience with Maneki.
Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.
I would be happy to assist you with this issue.
Would you please kindly provide me with the email address that was used for your account? So we can investigate this question and find the best solution for you.
Looking forward to your reply and thank you in advance!
 

DeidreB

Experienced Member
PABaccred
PABnononaccred2
PABnononaccred2
Joined
Jul 16, 2019
Location
East ST Paul, Manitoba, Canada
Hello @DeidreB!

My apologies for the late reply. Also, thanks a lot for your question.

I'm sure there will be more new ambitious projects to come soon, but for now, N1 Partners Group represents the following brands:
  • N1 Casino (MGA License)
  • Slot Hunter Casino (MGA License)
  • Das Ist Casino(MGA License)
  • Joo Casino (Curacao License)
  • Fight Club Casino (Curacao Licence)

N1 Interactive Ltd. operates a number of online casinos licensed by the MGA, including three of N1 Partners Group projects namely N1 Casino, Slot Hunter Casino, and Das Ist Casino. Please take note, N1 Interactive casinos are NOT the same as N1 Partners Casino Group. N1 Partners Casino Group is a separate operations team with its staff and management and is in no way related to the other independent N1 Interactive websites.

Hope that I answered your question. Feel free to ask anything else.

Best regards,
N1 Partners Group
I noticed N1 Casino is now part of the N1 Interactive group... cheers
 

syntynyt

kuollut
Joined
Dec 31, 2013
Location
~
@N1 Partners Group just been to the chat to self exclude permanently and been offered 'by the manager' a 10€ 'cashback'(despite no deposits in awhile) to change my mind. I did self exclude in the end but this move, together with paying for Askgamblers reviews shows your true colors. For the record, with another Dama casino it took just 20 seconds to do so. Leeches
 

N1 Partners Group

Representative for N1Partners Casino Group
Joined
Apr 16, 2021
Location
Malta
Hi @syntynyt

We value every player, and it's very sad to see any of them leaving. In this way, bonus offering shouldn't be considered as a buying off, but as an expression of our gratitude to you for being our customer and a gesture of a good will.

Kind regards
N1 Partners Group
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Hi @syntynyt

We value every player, and it's very sad to see any of them leaving. In this way, bonus offering shouldn't be considered as a buying off, but as an expression of our gratitude to you for being our customer and a gesture of a good will.

Kind regards
N1 Partners Group
No player asking to self exclude should ever be offered a bonus to stay.

So you think it is okay that for all chat knows the person could have gambling problems and needs to self exclude yet instead of doing it they offer a bonus to stay. Completely wrong especially for an accredited casino. Your view on this @Casinomeister
 

N1 Partners Group

Representative for N1Partners Casino Group
Joined
Apr 16, 2021
Location
Malta
No player asking to self exclude should ever be offered a bonus to stay.

So you think it is okay that for all chat knows the person could have gambling problems and needs to self exclude yet instead of doing it they offer a bonus to stay. Completely wrong especially for an accredited casino. Your view on this @Casinomeister

Sorry for misunderstanding, but I thought "self-excluded permanently" refers just to a wish to quit playing and close an account, not involving gambling problems, since the there were no mentions of it in the post. In case a player requests an account closure due to gambling problems, we close it without offering any bonuses.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Sorry for misunderstanding, but I thought "self-excluded permanently" refers just to a wish to quit playing and close an account, not involving gambling problems, since the there were no mentions of it in the post. In case a player requests an account closure due to gambling problems, we close it without offering any bonuses.
Maybe if player says I wish to close account as do not feel casino offers me any incentive to play there then I could see why they would offer a bonus to remain.

But any player that asks for a permanent exclusion whether they mention gambling problems or not should have account closed not be offered bonuses. Fact is some players ask for self exclusion just because they do not wish to play at a casino but most probably do it because they have a gambling addiction.

Also normally when a player has not played at a certain casino for a length of time and out of the blue contacts them wanting a permanent self exclusion in most cases it would be a sign the customer has gambling problems and is contacting all casinos to bar themselves from playing.
 

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